- Report: #106039
Report - Rebuttal - Arbitrate
Complaint Review: Cingular Wireless
Cingular Wirelesswww.cingular.com Internet U.S.A.
Cingular Wireless roaming charges ripoff We are mortified at the lack of customer service skills, the sneaky tactics in which you're lured into these contracts, and the ways in which we're made out to be the irresponsible and uniformed consumer. Saint Joseph Missouri
*Consumer Comment: Cingular has done the same to us.
*UPDATE Employee: Nationwide long distance does not mean you can use your phone for free everywhere
*Consumer Comment: My Experiences With Cingular
*Consumer Suggestion: Same thing happened
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After finding the contract (which clearly states FREE NATION-WIDE LONG DISTANCE) we went to the store in which the phone and contract had been purchased. There we were given the same run around. After reading multiple complaints on this site, as well as others, I realized that we were just another customer grossly taken advantage of. There were no payments options provided, the total amount due over $1000 must be paid or service will be terminated. No offer of $100 per month until paid, or any offer of deleting some of the roaming charges was given.
This is absolutely terrible what this company can get away with. Conveniently enough a "new" contract had just been signed prior to taking this trip and making these calls. We cannot get out of this contract for another 2 years without being responsible for early termination fees plus this scam of roaming charges that is due in full! We are mortified at the lack of customer service skills, the sneaky tactics in which you're lured into these contracts, and the ways in which we're made out to be the irresponsible and uniformed consumer.
St. Joseph, Missouri
This report was posted on Ripoff Report on 08/29/2004 11:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/Cingular-Wireless/internet/Cingular-Wireless-roaming-charges-ripoff-We-are-mortified-at-the-lack-of-customer-service-106039. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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