• Report: #378710

Complaint Review: Circuit City Advantage Protection Plan

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  • Submitted: Mon, October 06, 2008
  • Updated: Fri, November 14, 2008

  • Reported By:Troy Michigan
Circuit City Advantage Protection Plan
32399 John R Road Madison Heights, Michigan U.S.A.

Circuit City Advantage Protection Plan 1 year TV protection did not cover anything SONY would not cover Madison Heights Michigan

*UPDATE Employee: Employee Insider Info about CCA Coverage

*UPDATE Employee: Read the guidlines of the CCA plan!

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We bought this 200 dollars protection plan for our SONY big screen TV because the employee told you that we will be covered in almost everything. You pay because you think they will cover an accidental damage that SONY would not cover. The screen was punked on the handling and I called and asked they said it is covered, so I asked the person of Circuit City on the phone: Can you tell me the advantages for the customers to buy your plan? Can you tell me what damages you cover that SONY does not cover by their own warranty they give to the customers anyways? She just said she did not understand my questions. yeah sure! She just did not have the answer. It was a rip off of two hundred dollars.

Do not buy this kind of plans because if something happen they just will deny whatever you are asking for. Besides with that money you can buy eventually a new one!

Troy, Michigan

This report was posted on Ripoff Report on 10/06/2008 11:16 AM and is a permanent record located here: http://www.ripoffreport.com/r/Circuit-City-Advantage-Protection-Plan/Madison-Heights-Michigan-48071/Circuit-City-Advantage-Protection-Plan-1-year-TV-protection-did-not-cover-anything-SONY-wo-378710. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Employee Insider Info about CCA Coverage

AUTHOR: Daniel - (U.S.A.)

You have to be stupid if you're going to buy a new, expensive television without a warranty, regardless of who it's from. I'm sorry that the associate who sold it to you did not explain it to you in depth.

I am an employee at Circuit City, and the warranty is definitely good for your tv. When pixels start going out on your LCD, you're immediately covered by CCity. By your manufacturer, you actually have to have AT LEAST four (depending on the manufacturer - some will repair your screen when two pixels go out) pixels die in order for your television to be repaired. CCity will repair your tv as soon as one goes out. Also, if the problem cannot be corrected or parts cannot be ordered to repair your tv, CCity will replace it with the same unit. If the same unit cannot be procured, CCity will give you the exact amount you paid in order to purchase a tv comparable in features. That's an amazing deal right there.

In essence, it's still your responsibility to get the facts straight before you make purchases. If you do not believe in warranties, that's your own accord. If you buy something small, I wouldn't recommend it. But if a large purchase, it's definitely worth it. In places like Florida where lightning and power surges statistically are most common, the warranty is imperative. Some manufacturers tend to not cover your tv in these cases. CCity does.

If you can't get a straight answer from the sales associate who is helping you, request that he finds someone who can explain it better. At my store, we're highly trained and can easily tell you the benefits of CCA.
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#2 UPDATE Employee

Read the guidlines of the CCA plan!

AUTHOR: Jd297 - (U.S.A.)

If you had bothered to read what is covered by the plan you bought, you would have know that accidental/physical damage is not covered.

Our plans cover MANUFACTURER DEFECTS that fall outside of the original manufacturers warranty, as well as other things that you'd be hard pressed to get the manufacturer to fix, ie dead pixels in the screen, buttons ( both onthe TV and remote ) failing, bad audio/rca jacks etc etc.

People buy the plans thinking that its a magical document that will allow them to get a new product no matter what they do to it... but, no matter how many times we explain what it DOESN'T cover, people always seem to be too busy thinking about their sweet new TV to pay enough attention to this.
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