- Report: #135378
Report - Rebuttal - Arbitrate
Complaint Review: Circuit City, BankOne
Circuit City, BankOnecircuitcity.com Houston, Texas U.S.A.
Circuit City, BankOne Ripoff Neglected to enter correct billing address Sent bill to wrong address Reported to credit bureau without cause Houston Texas
*Consumer Suggestion: The issue has been RESOLVED!
*Consumer Comment: Update the supervisor had declined our request to "re-age" the account
*Author of original report: Circuit City,Bank One I have tried to talk to someone numerous times by phone with no results.
*Consumer Comment: be nice just think about it. Its up to you.
*Consumer Comment: Customer Service Complaint Circuit City may not be responsible for the customer service of BankOne
*UPDATE Employee: CircuitCity and BankOne
*Author of original report: verification of complaint
*UPDATE Employee: You are upset at the wrong person
I mailed the check that day and it took them 12 days to process, therefore, incurring another late payment and more finance charges. We then received a letter dated 1/29/05, stating that we had 30 days to dispute any of the charges made to my account from Nicole Carter, Account Management Department. A letter was sent out by us on 2/2/05 outlining all of the above, as we were unable to reach anyone by phone. You can't get past the automated system to speak to a live person, even though a phone number is included in their letter. Even though our letter was sent out well within the 30 days, they have still posted a negative entry on my credit report. They are showing me as having paid 60 days late, when I did not even get the bill due to their salesman's neglect. We have asked that the negative entry be corrected, all finance charges applied to be waived, and proof that my credit report has be cleared.
I have always prided myself on a Beacon score of 750, and this came to my attention when I applied to my bank for a $55,000.loan. The loan officer thought it was a little humorous that after 4 straight pages of perfect entries, this shows up at the very end. Needless to say, I was not amused. I have paid this month's bill and am waiting to see what they have tacked on to the next month's statement. I will then pay the balance in full, minus ANY finance charges, and will never do any business with Circuit City or Bank One (the company they use for their credit account).
This report was posted on Ripoff Report on 03/17/2005 10:25 AM and is a permanent record located here: http://www.ripoffreport.com/r/Circuit-City-BankOne/Houston-Texas/Circuit-City-BankOne-Ripoff-Neglected-to-enter-correct-billing-address-Sent-bill-to-wrong-135378. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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