• Report: #347566

Complaint Review: Circuit City/ Circuit City.com

  • Submitted: Fri, July 04, 2008
  • Updated: Fri, July 25, 2008

  • Reported By:East Orange New Jersey
Circuit City/ Circuit City.com
Circuitciy.com Livingston,, New Jersey U.S.A.

Circuit City /Jose Huras, Computer Manager Also Online Manager/ Circuit City.com Manager did not make arrangement to ship HP8340 to handicapped person , Store violates law of discrimination against handicap who can't use pick-up service ,Livingston, New Jersey

*UPDATE Employee: Web Purchases

*Consumer Comment: How is this a rip off?

*Consumer Suggestion: This is not discrimination

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Circuit City discriminates against Handicapped

Circuit city home page in large print states free shipping on $249.00 plus. They practice switch and bait by not telling customers there are exceptions to this policy on this eyecatcher page. As a handicapped person I need delivery service and can't use their in service pick-up. I wanted to purchase HP 8340F which was on sale I have been denied this sale because of their policy to practice discrimination.

After hours of research and putting this purchase in the cart, I found at check-out this was a pick-up at the store item. I called the online number and told them this policy demonstrated prejudice against the handicapped and was the underlining message to handicapped was not to shop at Circuit City.

I skope to the store manager, Jose Huras at the livington , N.J. store and the online manager, either would acknowlege my request

Afrodoll
East Orange, New Jersey
U.S.A.

This report was posted on Ripoff Report on 07/04/2008 04:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/Circuit-City-Circuit-Citycom/Livingston-New-Jersey/Circuit-City-Jose-Huras-Computer-Manager-Also-Online-Manager-Circuit-Citycom-Manager-d-347566. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Web Purchases

AUTHOR: Batdav10 - (U.S.A.)

Hello,

I have been working for Circuit City for over 4 years. Never have we discriminated against anyone. There are items on our website that are only available for instore pick up. These are clearly posted by the items on our website. It could be possible that the item you wanted to purchase was one of these items (sold in store only) or it could have been out of stock at the warehouse it would have been shiped from.

If the purchase would have been made online anyone of your family or friends or anyone that you know could have picked it up. All you would have done is called in advance to let the customer service people know.

David
Customer Service Guru
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#2 Consumer Comment

How is this a rip off?

AUTHOR: Peter - (U.S.A.)

First you stated: "They practice switch and bait by not telling customers there are exceptions to this policy."

Then you stated: "I found at check-out this was a pick-up at the store item."

Clearly they DID inform you that this item was only available for pick-up at the store. If this was not convenient for you, then you had every opportunity to purchase this product elsewhere. Or, like the rest of America, you would have (a) asked a friend or family member to pick it up for you, (b) taken a taxi or bus to the store to pick it up yourself, or (c) hired a private courier to pick it up and conveniently drop it off at your place of residence.

Furthermore, I am curious what you mean by "switch and bait" (by the way, the correct euphemism is "bait and switch"). At what point in the transaction did they try to upsell you to a product that you did not want? It clearly sounds as though the item you wanted WAS in stock and available for in-store pickup, and that the store WAS willing to sell it to you at the stated price.
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#3 Consumer Suggestion

This is not discrimination

AUTHOR: Foos - (U.S.A.)

"Sale" items are exceptions, and I am sure there is an asterick or two around. Special deals often come with special terms, and one way they are likely able to offer a lower price is to make it pick-up only. You weren't able to complete the online purchase, and no money was lost.

Hail a cab. Have a friend pick up the item for you. Work around your limitations rather than giving others in your position a bad name by being unreasonable and self-righteous. The world does not cater to you. Circuit City is not engaged in a conspiracy against the disabled.
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