• Report: #563773

Complaint Review: Circuit City - Circuitcity.com

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  • Submitted: Tue, February 02, 2010
  • Updated: Wed, March 24, 2010

  • Reported By: Alan — Danville California United States of America
Circuit City - Circuitcity.com
7795 W Flagler Street, Miami, Florida 33144 Miami, Florida United States of America

Circuit City - Circuitcity.com Abraheim.Al-Mudhi I placed an order on 12/23/09. As of 2/1/10 neither Circuit City nor the delivery company has any idea where my TV is, although they were able to deliver the Blu Ray DVD player and home theater system Miami, Florida

*UPDATE Employee: We apologize for the delay

*Author of original report: bait and switch

*REBUTTAL Owner of company: Refused Delivery

*UPDATE Employee: POD

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I placed an order at CircuitCity.com on 12/23/09 (order number W9253002). As of 2/2/10 neither CircuitCity.com nor the delivery company has any idea of where my TV is; although they were able to deliver the Blu Ray DVD player and home theater system I ordered at the same time as part of a bundle offer.  They don't seem to care and don't even want to try and find where the TV, all of which makes me think this was a con to begin with.

This report was posted on Ripoff Report on 02/02/2010 08:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/Circuit-City-Circuitcitycom/Miami-Florida-33144/Circuit-City-Circuitcitycom-AbraheimAl-Mudhi-I-placed-an-order-on-122309-As-of-2-563773. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 2Consumer 1Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

We apologize for the delay

AUTHOR: Abraheim a. - (U.S.A.)

We apologize for the inconvenience,


Your order was shipped and we handed the correct items to the trucking company to make the delivery of these products to you safely in a timely manner. Some where there may possibly been a mix up through the trucking company and you item was delayed/mis-routed. We have refunded you in full for the TV , and issued courier pickups to come and pickup the Bluray and Hometheatre system so they may be refunded in full back to warehouse.


Please let us know if there is anything else we may assist you with, feel free to contact me directly at :


800-955-1888 EXT 5384


Thank you

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#2 Author of original report

bait and switch

AUTHOR: Alan - (United States of America)

there was no refused delivery - it was clearly an attempted case of bait and switch of behalf of CircuitCity.  I ordered a Sony XBR9 tv and the delivery company initially advised me the Sony tv I ordered was delivered to someone else.  When I called them several weeks later to get an update they still had no idea where my tv was.  After I filed a complaint against with the BBB in Florida, I suddenly received a call from the delivery company advising they wanted to deliver a "Samsung" tv.  I told the woman at the delivery company, let's be clear, I didn't order a Samsung tv, I ordered a Sony tv. The only solution she offered at that point was to return the tv - clearly this was an attempt of bait and switch.


Send the delivery company to pick up the equipment - it's of no value and I will strongly recommend to everyone I know they never attempt to purchase anything from your company as it's nothing more than a shell to scam people.
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#3 REBUTTAL Owner of company

Refused Delivery

AUTHOR: Tiger direct pat - (U.S.A.)

According to the trucking company your order was separated into 2 shipments. The Blue Ray Player and the Theater system were delivered first, and then they made an appointment and attempted delivery of the TV on Feb 2nd, which was refused at your delivery address. 

We're sorry if the split shipment caused any inconvenience.  If you'd like to also return the items you kept, please visit our website or call me directly at 800-955-1888 X 5384. 

Thanks for the opportunity to serve you.

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#4 UPDATE Employee

POD

AUTHOR: Abraheim a. - (U.S.A.)

We apologize for the inconvenience,

As per our records, the order was delivered and signed for as per the POD from the shipping company AIT. (POD Proof of delivery form) we will look into this matter further please allow 3 business days for follow up.

Thank you

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