- Report: #172489
Report - Rebuttal - Arbitrate
Complaint Review: Circuit City, Cityadvantage, Seviceplan, INC
Circuit City, Cityadvantage, Seviceplan, INC1000 Milwaukee Ave Glenview, Illinois U.S.A.
Circuit City, CITIAdvantage Warranty, Seviceplan, INC,Nexacor, Syntechs, DHL, Gildar Computer Services hassled, inconvenient, ripoff Glenview Illinois
*UPDATE Employee: Syntechs Techs
*REBUTTAL Owner of company: Syntechs Disputes this Claim!
*REBUTTAL Owner of company: Unfortunate for the Customer, but doesnt reflect on GilDar Computer Services
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This is how my story went. I completed this process and never heard from the technician. On the 7th day I called back and they said "he received the parts, but is no longer doing repair work". Then they informed me the technician had to be reassigned. This took another week. Finally the company Nexacor, which is sub-contracted through Cityadvantage, tells me thatthey have another technician and he has to wait for the parts to come from the old tech. Good Luck! So after battling with Nexacor, they finally agree to ship parts out to the new tech. Syntechs, which works with Nexacor, who works for Cityadavantage contacs me and says the parts are on their way. The repair shop calls and says it would be easier for them if I dropped the computer off. I have to drive an hour out of my way to do this. The place is in a realy bad neighborhood.
DHL comes with the parts and leaves them at the front door and they get stolen. Luckily the old tech has sent the parts and repair begins. A 45 minute job takes three days, of which I am then told the parts are defective. A call from the repair shop the next day states that someone else looked at it and it now works. I picked it up and got out of there. Expected turnaround time for this process,5 days ( or so I was Told). Actual 1 month.
Albany, New York
This report was posted on Ripoff Report on 01/20/2006 06:13 AM and is a permanent record located here: http://www.ripoffreport.com/r/Circuit-City-Cityadvantage-Seviceplan-INC/Glenview-Illinois-60025/Circuit-City-CITIAdvantage-Warranty-Seviceplan-INCNexacor-Syntechs-DHL-Gildar-Compu-172489. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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