• Report: #46294

Complaint Review: Circuit City GE Zurich

  • Submitted: Thu, February 20, 2003
  • Updated: Mon, November 17, 2003

  • Reported By:Bradenton Florida
Circuit City GE Zurich
? Dallas, Texas U.S.A.

Circuit City GE Zurich ripoff Dallas Texas

*Consumer Suggestion: No kudos for CC - GE Zurich here. ..those People are rude.

*Consumer Comment: response to Terry

*Consumer Suggestion: To Smart consumer Ohio

*Consumer Comment: my response to ricky and terry

*Consumer Suggestion: To the consumer looking for advise

*UPDATE EX-employee responds: No Lemon Guarantee

*UPDATE Employee: That's such bull!

*UPDATE Employee: That's such bull!

*UPDATE Employee: That's such bull!

*UPDATE Employee: That's such bull!

*UPDATE EX-employee responds: BALONEY!

*UPDATE Employee: Response to the "no lemon" Policy.

*UPDATE Employee: Response to the "no lemon" Policy.

*UPDATE Employee: Response to the "no lemon" Policy.

*UPDATE Employee: Response to the "no lemon" Policy.

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I too purchased a compaq laptop from Circuit City with a $350 No Lemon Warrenty. It has been sent off at least 11 times in 3+ years. So much for the No Lemon Warrenty. Each time the computer comes back no record of the repair is enclosed in the box. Mine also came back once with a broken cd drive and I was accused of breaking it.

They finally fixed it but I resent the fact I was accussed of breaking it. It has been broke now again for two weeks. I am tired off dealing with them. I too have spent hours. I will not contact them again myself. I hate to spend the $125 money on small claims court. I am researching options of what to do. I appreciate this forum and will continue to read it for ideas.

Dale
Tampa, Florida
U.S.A.

This report was posted on Ripoff Report on 02/20/2003 08:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/Circuit-City-GE-Zurich/Dallas-Texas/Circuit-City-GE-Zurich-ripoff-Dallas-Texas-46294. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Suggestion

No kudos for CC - GE Zurich here. ..those People are rude.

AUTHOR: Terry - (U.S.A.)

For Your Information, I recently had a ( 3 ) way conversation with a CC Assistant Manager, Ge-Zurich Consumer Relations , and myself.
Circuit City guy says , don't worry Terry If GE-Zurich don't do anything We will.
T
heir respective Managers were suppose to talk , and CC would get back to me in a couple days.

GE said they would give me refurbished PC as a concession . ( of course I know what refurbished is - that's exactly what I'm dealing with now ).

So 2 days go by, no call. I called the CC Manager. OH she says , We can't take care of it at our end. YOU have to send your complaint to GE - Zurich.

I said Excuse me but I didn't send you the Complaint the ATTRN: Generals did.
S
o I said why don't YOU forward it to them.
Talk about feeding the consumer full of BS !!!

CC Assistant Manager even said he'd like me to get a new PC and he'd be upset too if he were me.

So now it's back w/ GE with those People who are rude.

By the Way, I only get rood back when I'm being treated Rude !!
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#2 Consumer Comment

response to Terry

AUTHOR: Unknown - (U.S.A.)

I am writing just in response to Terry.
For your information, since you've asked my age, I am old enogh how to spell words like CIRCUIT CITY, not cUrcuit city. and also the big words to, like usually, not uSSually.

So, now I have to ask, how old are you, or how Educated are you. obviously not enough and I don't blame them for not wanting to deal with the likes of you.

I give Circuit(remember, not cUrcuit) city Kudos because they are the ones that stepped to the plate and took care of the issue that GE, the extended service group, would not take care of. Not only did they take care of it but they did it in a professional, calm manor.

You've asked my experience, so I have to tell you, I have worked retail for over 10 years, where you've, as we can all see, have never had any experience with consumers. If you have, you would have respect for the human race and not talk to people and act the way you do.

oh, and P.S. its spelled BELIEVE not belEive.
back to the drawing board for the sorry excuse of a customer, TERRY. or maybe you mispelled that too and its actually Terrie. We don't know.
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#3 Consumer Suggestion

To Smart consumer Ohio

AUTHOR: Terry - (U.S.A.)

This is Terry,who gave the original Consumer " Constructive Advise " About your Comments to Rick and`, and to how to handle the original issue.

First 11 times complaining about Defects on a " COVERED " PC is a bit too much. I dont care if the contract said " same part " or not. After 11 times , Your Fine Store Curcuit City should replace it " For Consideration " and good relations. Merchants have their ways of considering the product defective .

Secondly, I beleive i advise the Consumer to Contact them At least 4 times, every ( 10 ) business days. ( that's ussually sufficiant notice )and time for a responce.

Well you might bug them repeatedly ( in your case it worked ). It may not for other !! And do you really think " The Consumer " should have to " Camp OUT " at their doorstep ?? I think not.

If they do, Then Why would Curcuit City be " KUDOS ". Besides It's a matter of Curcuit City & the manufacture within the first yr ( manufacter warranty ),and the Extended Warranty Corp. thereafter,wich is ussually " Camped out " out of State.

You should hold your Critisizm of the Consumer and advisers, And Read yourself. How old are you,and how much experience have you in dealing w/ Consumers' Complaints ? Consumer advocates & Agencies have that Knowlege and Can Get Results !!
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#4 Consumer Comment

my response to ricky and terry

AUTHOR: A Smart Customer - (U.S.A.)

First of all RICKY should read the terms and conditions of the papers. It states those words exactly. SAME REPAIR WITHIN FIRST YEAR ON COMPUTERS ONLY WILL QUALIFY AS A NO LEMON REPAIR. As much as we may not want to hear that it is written in the contract that we bought. plain as day for a 5 year old to read.
If you can't read this maybe someone should read it to you.

And terry, no one says give up, but talking the way you talk to people, I wouldn't have helped you either. You are no better than any of the people that work there so you have no right to make threats. I would have walked away from your bad attitude from the get go.

If you have a problem you need to stick to the store you bought it from. Whether their willing to help or not, camp at their front door until they are tired of seeing or hearing from you and I guarantee they'll do whatever they can to help you and get you to move along. I know, I had to go this route, it took 4 weeks but they knew me by voice when I called,got tired of hearing from me and took care of it AT STORE LEVEL BY A MANAGER. After I got a person thats been there long enough to know what to do, they handled it. and handled it wonderfully. So kudos to circuit city!!
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#5 Consumer Suggestion

To the consumer looking for advise

AUTHOR: Terry - (U.S.A.)

#1) To the consumer looking for advise. First off don't spend $125.00 of YOUR money to put in the pocket of a layer. Contact your STATES' local ATTORNEY GENERALS OFFICES of CONSUMERS AFFAIRS or a STATES CONSUMER COMPLAINTS OFFICE . Have them send you a complaint form and fill it out.Include ALL pertainant information includind any you didn't receive ( include copies of all documents,ext. ).

NOTE: OFTEN THE TREAT OF THIS ACTION WILL GET YOU WHAT YOU WANT.They are counting on you just to give up !! DON'T CONTACT THEM EVERY 10 BUSINESS DAYS at least 4 times. ( wirth the threats )of taking it higher.Threaten the withh BBB = better busines bureau,any other agencies you can.

If that don't get get them off their duff,procceed with the COMPLAINT. It takes time but be PATIENT. DEMMAND A " NEW MACHINE " OF EQUAL QUALITY & VALUE AS THE ORIGINAL. Nothing Less , you paid for it. Don't let any of them tell you you don't deserve it !! Also,if you extended warranty is still active it will need to be transfered to the NEW product.Plus a NEW product should carry the 1 yr.have the extended applied after the NEW 1 yr warranty is up. You paid for it !!

To the EMPLOYEE that so blantently Puts down ANGRY Consumers, first off you arent a GOOD EMPLOYEE and I wouldn't trust a word you said.
Secondly The CONSUMER paid $350.00 for an extended warranty Lets stick to the SUBJECT.
He deserves PROMPT CURTIOUS SERVISE OF A " NEW " unit OD EQUAL QUALITY & VALUE . With ALL THE ADD ON he PAID FOR.

You EMPLOYEES AND X EMPLOYEES MAKE ME WANT TO RING YOUR NECKS.YOU GET ON HERE AND TYPE B-CRAP TO TRY TO GET THE CONSUMER TO GIVE UP & TAKE WHAT HE GETS.
CONSUMERS , FIGHT BACK !!!!!!
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#6 UPDATE EX-employee responds

No Lemon Guarantee

AUTHOR: Ricky - (U.S.A.)

Never in the existance of this company has the "No Lemon Guarantee" been applied to "same repair only" guidelines. If your item fails after three repairs you are entitled to a new product.

Actually, if the item fails after two repairs you are entitled to a new product, but store management will fight you to the death on this (read the paperwork). Managers receive bonuses on keeping down "Open Box" items and will refuse all "No Lemon Exchanges."

Any product authorized for an exchange will eventually be (kind of- not really) repaired and sent back to the store for sale. Curcuit City will sell you a six-year-old mini-system as an open box and you will be stuck with it. Please call/write the president of this company and ask him if this is ethical.
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#7 UPDATE Employee

That's such bull!

AUTHOR: Robert - (U.S.A.)

Ok Craig and everyone else. Let me set you all straight. I can speak for the 5+ stores in the state of Connecticut. I have been working at Circuit City for the past 4 years.

I have seen many things come and go as far as corporate policies and the like. But, for the past...ohhh...1 and a half, I can tell you that it is VERY RARE for a customer to leave the store with a unresolved issue.

Do you know how many times I have seen someone come in with a computer tower after 8 months of service with a hard drive problem or anything like that and we actually CREDIT them back their full price (when they had the CityAdvantage)?!? Also...if your not a total arse dealing with the manager at hand, you'll be suprised just how far you will get. Digital camera, just over a year old, LCD screen not working....okay sir, here's the credit for the full amount, please purchase something new.

Most of these reports you hear from people with bad customer service are people who come in screaming their heads off and DEMANDING things and yapping their heads off about "Im gonna contact the Consumer Reports about you guys" and all that stuff.

I was on commission for quite some time. I just filed my taxes and made $74,000 last year. How many customer service issues did I have included in that figure? I would probably say about one out of every month.

And I can't recall the last person leaving the store pissed off. Managers will BEND OVER BACKWARDS, if not the District Manager, to make sure you are satisfied.

And the funny thing is...now that there is no more commission, I still exceed my goals every single day. And I know I am certaintly not the only person in the company like that.

So, you guys can ponder over the boiler-plate documentation of the CityAdvantage brouchures and all that....but it comes down to this: If you have a problem, speak to a manager in a calm and collected voice.

I gaurantee you, at least in the Connecticut market, your problem will be resolved. (unless you bought a TV 2 years ago, not extended warrenty, and expect to get a new one :) )
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#8 UPDATE Employee

That's such bull!

AUTHOR: Robert - (U.S.A.)

Ok Craig and everyone else. Let me set you all straight. I can speak for the 5+ stores in the state of Connecticut. I have been working at Circuit City for the past 4 years.

I have seen many things come and go as far as corporate policies and the like. But, for the past...ohhh...1 and a half, I can tell you that it is VERY RARE for a customer to leave the store with a unresolved issue.

Do you know how many times I have seen someone come in with a computer tower after 8 months of service with a hard drive problem or anything like that and we actually CREDIT them back their full price (when they had the CityAdvantage)?!? Also...if your not a total arse dealing with the manager at hand, you'll be suprised just how far you will get. Digital camera, just over a year old, LCD screen not working....okay sir, here's the credit for the full amount, please purchase something new.

Most of these reports you hear from people with bad customer service are people who come in screaming their heads off and DEMANDING things and yapping their heads off about "Im gonna contact the Consumer Reports about you guys" and all that stuff.

I was on commission for quite some time. I just filed my taxes and made $74,000 last year. How many customer service issues did I have included in that figure? I would probably say about one out of every month.

And I can't recall the last person leaving the store pissed off. Managers will BEND OVER BACKWARDS, if not the District Manager, to make sure you are satisfied.

And the funny thing is...now that there is no more commission, I still exceed my goals every single day. And I know I am certaintly not the only person in the company like that.

So, you guys can ponder over the boiler-plate documentation of the CityAdvantage brouchures and all that....but it comes down to this: If you have a problem, speak to a manager in a calm and collected voice.

I gaurantee you, at least in the Connecticut market, your problem will be resolved. (unless you bought a TV 2 years ago, not extended warrenty, and expect to get a new one :) )
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#9 UPDATE Employee

That's such bull!

AUTHOR: Robert - (U.S.A.)

Ok Craig and everyone else. Let me set you all straight. I can speak for the 5+ stores in the state of Connecticut. I have been working at Circuit City for the past 4 years.

I have seen many things come and go as far as corporate policies and the like. But, for the past...ohhh...1 and a half, I can tell you that it is VERY RARE for a customer to leave the store with a unresolved issue.

Do you know how many times I have seen someone come in with a computer tower after 8 months of service with a hard drive problem or anything like that and we actually CREDIT them back their full price (when they had the CityAdvantage)?!? Also...if your not a total arse dealing with the manager at hand, you'll be suprised just how far you will get. Digital camera, just over a year old, LCD screen not working....okay sir, here's the credit for the full amount, please purchase something new.

Most of these reports you hear from people with bad customer service are people who come in screaming their heads off and DEMANDING things and yapping their heads off about "Im gonna contact the Consumer Reports about you guys" and all that stuff.

I was on commission for quite some time. I just filed my taxes and made $74,000 last year. How many customer service issues did I have included in that figure? I would probably say about one out of every month.

And I can't recall the last person leaving the store pissed off. Managers will BEND OVER BACKWARDS, if not the District Manager, to make sure you are satisfied.

And the funny thing is...now that there is no more commission, I still exceed my goals every single day. And I know I am certaintly not the only person in the company like that.

So, you guys can ponder over the boiler-plate documentation of the CityAdvantage brouchures and all that....but it comes down to this: If you have a problem, speak to a manager in a calm and collected voice.

I gaurantee you, at least in the Connecticut market, your problem will be resolved. (unless you bought a TV 2 years ago, not extended warrenty, and expect to get a new one :) )
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#10 UPDATE Employee

That's such bull!

AUTHOR: Robert - (U.S.A.)

Ok Craig and everyone else. Let me set you all straight. I can speak for the 5+ stores in the state of Connecticut. I have been working at Circuit City for the past 4 years.

I have seen many things come and go as far as corporate policies and the like. But, for the past...ohhh...1 and a half, I can tell you that it is VERY RARE for a customer to leave the store with a unresolved issue.

Do you know how many times I have seen someone come in with a computer tower after 8 months of service with a hard drive problem or anything like that and we actually CREDIT them back their full price (when they had the CityAdvantage)?!? Also...if your not a total arse dealing with the manager at hand, you'll be suprised just how far you will get. Digital camera, just over a year old, LCD screen not working....okay sir, here's the credit for the full amount, please purchase something new.

Most of these reports you hear from people with bad customer service are people who come in screaming their heads off and DEMANDING things and yapping their heads off about "Im gonna contact the Consumer Reports about you guys" and all that stuff.

I was on commission for quite some time. I just filed my taxes and made $74,000 last year. How many customer service issues did I have included in that figure? I would probably say about one out of every month.

And I can't recall the last person leaving the store pissed off. Managers will BEND OVER BACKWARDS, if not the District Manager, to make sure you are satisfied.

And the funny thing is...now that there is no more commission, I still exceed my goals every single day. And I know I am certaintly not the only person in the company like that.

So, you guys can ponder over the boiler-plate documentation of the CityAdvantage brouchures and all that....but it comes down to this: If you have a problem, speak to a manager in a calm and collected voice.

I gaurantee you, at least in the Connecticut market, your problem will be resolved. (unless you bought a TV 2 years ago, not extended warrenty, and expect to get a new one :) )
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#11 UPDATE EX-employee responds

BALONEY!

AUTHOR: Craig - (U.S.A.)

It is people like this Circuit City sales-person that made my job so much more difficult. I was a past employee of the extended warranty company. (A fact I am not proud of).

First off........Why does the customer not get a copy of the extended warranty before he/she purchases it?! Secondly, why do you not tell them about your return policy on computers?

Let's continue! The customer DOES NOT bring the unit back to Circuit City for repairs. If the HARDWARE (<- Key word) defect occurs in the first year of ownership, the customer deals directly with the computer manufacturer. They may be required to ship the unit back at their own expense.

Also, if the defect occurs within the 1st year and is not taken care of by the manufacturer or is a part replaced by the manufacturer, the condition is said to be Pre-Exsisting and is not covered under the extended warranty.

Do you even know what the warranty says? The SAME part has to fail three times in the SAME year to qualify for a replacement. Do you know what you get? Not a brand new machine. More than likely not even the same brand of machine you purchased. The customer gets a unit put together with refurbished (fancy name for used) parts that is work about 1/10 of what they paid for the original.

I have dealt with Circuit City Managers too. Once the product is out of their store, they could care less. THEY HAVE TOLD ME SO!

So don't tell me about customer service. Tell me how the sales-peole don't even know what they are selling!
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#12 UPDATE Employee

Response to the "no lemon" Policy.

AUTHOR: Jennifer - (U.S.A.)

I have been an employee of Circuit City for 4 and a half years. I pride myself with providing the up-most customer service to all of our customers at all times. If you have a problem with our warranty company the first step you should take is contacting the store. If the store manager is unwillg to assist or cannot get an answer to your problem the next step would be to contact our cool-line department at our corporate office at 1-800-251-2665.

In response to the no lemon policy, it is a policy that only covers computers for the EXACT same problem in the first year only. All other products that we sell the City Advantage policy on qualify for the no lemon for the length of the policy. The no lemon policy on everything else is any problem, SERVICED 3 times, the fourth time it is exchanged. The only stipulation is that it actually has to have a repair, not a cleaning or alignment.

It is our job to see that all the customers, at our store at least, are 150% satisfied and will recommend us to everyone they know.
I hope this information has helped at least one person.

Sincerly,
Jennifer Croft
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#13 UPDATE Employee

Response to the "no lemon" Policy.

AUTHOR: Jennifer - (U.S.A.)

I have been an employee of Circuit City for 4 and a half years. I pride myself with providing the up-most customer service to all of our customers at all times. If you have a problem with our warranty company the first step you should take is contacting the store. If the store manager is unwillg to assist or cannot get an answer to your problem the next step would be to contact our cool-line department at our corporate office at 1-800-251-2665.

In response to the no lemon policy, it is a policy that only covers computers for the EXACT same problem in the first year only. All other products that we sell the City Advantage policy on qualify for the no lemon for the length of the policy. The no lemon policy on everything else is any problem, SERVICED 3 times, the fourth time it is exchanged. The only stipulation is that it actually has to have a repair, not a cleaning or alignment.

It is our job to see that all the customers, at our store at least, are 150% satisfied and will recommend us to everyone they know.
I hope this information has helped at least one person.

Sincerly,
Jennifer Croft
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#14 UPDATE Employee

Response to the "no lemon" Policy.

AUTHOR: Jennifer - (U.S.A.)

I have been an employee of Circuit City for 4 and a half years. I pride myself with providing the up-most customer service to all of our customers at all times. If you have a problem with our warranty company the first step you should take is contacting the store. If the store manager is unwillg to assist or cannot get an answer to your problem the next step would be to contact our cool-line department at our corporate office at 1-800-251-2665.

In response to the no lemon policy, it is a policy that only covers computers for the EXACT same problem in the first year only. All other products that we sell the City Advantage policy on qualify for the no lemon for the length of the policy. The no lemon policy on everything else is any problem, SERVICED 3 times, the fourth time it is exchanged. The only stipulation is that it actually has to have a repair, not a cleaning or alignment.

It is our job to see that all the customers, at our store at least, are 150% satisfied and will recommend us to everyone they know.
I hope this information has helped at least one person.

Sincerly,
Jennifer Croft
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#15 UPDATE Employee

Response to the "no lemon" Policy.

AUTHOR: Jennifer - (U.S.A.)

I have been an employee of Circuit City for 4 and a half years. I pride myself with providing the up-most customer service to all of our customers at all times. If you have a problem with our warranty company the first step you should take is contacting the store. If the store manager is unwillg to assist or cannot get an answer to your problem the next step would be to contact our cool-line department at our corporate office at 1-800-251-2665.

In response to the no lemon policy, it is a policy that only covers computers for the EXACT same problem in the first year only. All other products that we sell the City Advantage policy on qualify for the no lemon for the length of the policy. The no lemon policy on everything else is any problem, SERVICED 3 times, the fourth time it is exchanged. The only stipulation is that it actually has to have a repair, not a cleaning or alignment.

It is our job to see that all the customers, at our store at least, are 150% satisfied and will recommend us to everyone they know.
I hope this information has helped at least one person.

Sincerly,
Jennifer Croft
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