• Report: #88671

Complaint Review: Circuit City Stores, Inc. # 1610

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  • Submitted: Fri, April 23, 2004
  • Updated: Mon, September 26, 2005

  • Reported By:Waco Texas
Circuit City Stores, Inc. # 1610
4905 W. Waco Drives Waco, Texas U.S.A.

Circuit City Stores, Inc. # 1610 Failed to inform me of a restocking fee if a item is returned. I was charged $164.99 when I returned item. Waco Texas

*UPDATE Employee: Tell us the whole story please!

*UPDATE Employee: Ripoff?

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I purchased a notebook computer from Circuit City in Waco, Texas.

The computer was purchased for a non-profit youth organization; "The Young Marines" which is a tax free organization, however Circuit City charged me tax on the item.

After I purchased the notebook computer and upon checking contents after I got home, I found that the operating software was missing. When I attempted to return it the store manager advised me of the restocking fee. When I purchased it I was not informed of a restocking fee. I feel I have been ripped off for $164.99 plus time and trouble.

Our organization was going to purchase a total of 5 computers from Circuit City if they proved to be of use to us.
Sales ticket 161001365290
Circuit City Incident # 11514

Ben
Waco, Texas
U.S.A.

This report was posted on Ripoff Report on 04/23/2004 06:32 AM and is a permanent record located here: http://www.ripoffreport.com/r/Circuit-City-Stores-Inc-1610/Waco-Texas-76710/Circuit-City-Stores-Inc-1610-Failed-to-inform-me-of-a-restocking-fee-if-a-item-is-retu-88671. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Tell us the whole story please!

AUTHOR: OMeSSiaHo - (U.S.A.)

What laptop did you get? The only laptops sold right now that I know of that come with restore disks are Toshiba, Apple, and a few HPs and Compaqs. Your laptop simply didnt come with restore disks so there was nothing missing.

Also if you are doing a non-profit sale and dont have the paperwork or the right card you will still have to pay taxes. You can submit a form to verify that you are in fact a non-profit group and get your discount that way.

So, what laptop did you purchase? I will be able to tell you if it comes with restore disks. And did you send in the proper paperwork?
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#2 UPDATE Employee

Ripoff?

AUTHOR: Alex - (U.S.A.)

The return policy is printed on your receipt, also it is a good habit as a consumer to ask what the return policy is on a product before you purchase it from any store. As far as a restocking fee this is a common policy at most major electronic retailers. If you were truly returning it because it was lacking software you could have exchanged it for the same item without a restocking fee within the 14 day period. So I fail to see a rip off in this report.
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