• Report: #347088

Complaint Review: Circuit City Stores Inc.

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  • Submitted: Thu, July 03, 2008
  • Updated: Tue, July 15, 2008

  • Reported By:Henryville Indiana
Circuit City Stores Inc.
Lewis And Clark Prkwy Clarksville, Indiana U.S.A.

Circuit City Stores Inc. Salesman trained to lie to customer to sell warranty Clarksville Indiana

*Consumer Suggestion: I had a similar experience.

*Consumer Suggestion: Circuit City in big trouble

*UPDATE Employee: Terrible

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07/03/2008

Dear sirs,

I am writing regarding a purchase I made on December 1, 2007 of a 46" Mitsubishi LCD Flat Panel Television.

When in the process of purchasing this TV and the extended warranty, I was advised by the sales associate that if I purchased the warranty my TV would be repaired or replaced from any damage to the TV; the sales associate also stated "even if my child threw a baseball through the screen it would be repaired or replaced." While this is not what happened, my TV was damaged while it was being moved.

After finding out about the damage, I contacted the store (Clarksville, IN.) where I purchased the TV, and spoke to another associate by the name of Bill, I explained to Bill about the accident and he immediately advised me that the TV would not be covered under the warranty. I explained that this was not what I was told or sold. I then requested to speak to the store manager, a Mr. Reisen. I again explained to the store manager what had happened, and what I was sold, and he stated the TV would not be covered for physical damage, such as a child throwing a ball threw the screen; I explained to Mr. Reisen that this was the exact scenario that I purchased this TV and warranty on . He then stated that my sales associate (Mike Young) new better than that, and that it was funny that his analogy about a kid throwing a ball at the TV was exactly the same as what Mike had sold me on. Needless to say, I do not find any humor in this.

After receiving a quote this week to repair the TV and finding out the repair costs was more than I had purchased the TV for, I decided to get a refund on this warranty.

Upon entering the store on Tuesday, the first person I ran into was my sales associate Mike Young. I spoke to Mr. Young, and he in fact remembered me, and selling me the TV. I asked him about the warranty he sold me and his statements at the time. Mike stated "yes that is right, the TV would be covered." I asked him at that time if he would confirm this with his manager, and he said he would as this is what he was trained to tell the customer. The manager was not in, but his supervisor, Bill, the same Bill I originally spoke to was there, Bill again stated the warranty does not cover physical damage and there was nothing they would do. Mike Young then told Bill, "that is not what we have been told in training" and he asked Bill what they could do to help me. Bill told Mike "open your wallet"

I would like to acknowledge Mike for his honesty first of all, but I would also like to understand if the practices of this mangement team is in line with Circuit City's standard procedures. I would also like to ask that this be given to a decision maker in your company to make this situation right. As I clearly have not received satisfaction or the commitment to what I was promised or sold.

Todd
Henryville, Indiana
U.S.A.

This report was posted on Ripoff Report on 07/03/2008 07:43 AM and is a permanent record located here: http://www.ripoffreport.com/r/Circuit-City-Stores-Inc/Clarksville-Indiana-47129/Circuit-City-Stores-Inc-Salesman-trained-to-lie-to-customer-to-sell-warranty-Clarksville-347088. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

I had a similar experience.

AUTHOR: Foos - (U.S.A.)

I was told the opposite of what was true in order to get me to buy an extended service plan as well. Luckily, I saw through the lies before wasting my money.

My advice would be to never give companies like Best Buy or Circuit City your money. Go through manufacturers.
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#2 Consumer Suggestion

Circuit City in big trouble

AUTHOR: Alan - (U.S.A.)

It has been plastered in the business section of my paper that Circuit is bleeding money. Their stock is way down, and even a buyer recently decided not to buy the company. This is why they treat customers like this, why they are lying. They will do and say anything to get the sale, once they do you are on your own. They will not honor your warranty no matter what you do, and it is only a matter of time before Circuit City self destructs. You cannot treat customers like this and get away with it. The best thing to do is never ever step foot in one of their stores again and spread the word.
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#3 UPDATE Employee

Terrible

AUTHOR: Joek - (U.S.A.)

I am an employee of Circuit City and am shocked by this. That is absolutely not what we cover on our plan. This is terrible that someone could have been on the sales floor without knowing the ins and outs of our plans.
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