- Report: #230163
Report - Rebuttal - Arbitrate
Complaint Review: Circuit City Stores
Circuit City Stores9950 Mayland Dr. Richmond, Virginia U.S.A.
Circuit City Stores The company did not reimburse me for a rebate form that I filed. Richmond Virginia
*Consumer Comment: cha ching yourself tony
*Consumer Comment: Rebates
*UPDATE Employee: try this
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I spoke with their rebate center and a customer service representative said that since I had paid below their lowest price allowed (since I received a discount), I was not eligible for the rebate.
The circuit city rebate policy states that the rebate can not be processed if the item is on a promotional offer. My problem with this is that they never state what a promotional offer is. The discounted price that they received is regarded as a promotional offer but I do not know why it is regarded as one. They should clearly state what possible promotional offers are or what the term means.
Furthermore, they have now implemented a system where they automatically deny rebates if the purchase price is below a certain monetary value. However, they do not tell the consumer what that value is.
In my opinion, it is unfair for them to advertise for rebates and deny them if someone gets a discount, such as a pricematch, which is not mentioned anywhere in their rebate policy. I have posted on many forums and many others have been denied their rebates on this matter as well.
I am asking for compensation in the form of a check worth $10.00.
Glen Mills, Pennsylvania
This report was posted on Ripoff Report on 01/12/2007 12:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/Circuit-City-Stores/Richmond-Virginia-23233/Circuit-City-Stores-The-company-did-not-reimburse-me-for-a-rebate-form-that-I-filed-Richm-230163. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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