• Report: #429558

Complaint Review: Circuit City

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  • Submitted: Sat, February 28, 2009
  • Updated: Thu, April 09, 2009

  • Reported By:Elgin Illinois
Circuit City
Randall Road Algonquin, Illinois U.S.A.

Circuit City Failed to live up to warranty and now they are gone. Algonquin Illinois

*Consumer Comment: Also have a Circuit City Advantage warranty

*UPDATE Employee: You're Still covered :)

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On 02/08/06 I purchased a sony KDF-E42A10 42" projection HDTV for $1849.99. I also paid $399.99 for the protection plan. The day I got the television home and plugged it in the entire picture had a green tint to it so I called the phone number they gave me with the warranty. Circuit City sent out a repair man in a Circuit City van to fix my problem or so I thought.

When the repair man left my home he had broken more of my television then what was messed up in the first place and now I had no picture and no sound for two weeks while I had to wait for parts to be shipped to my location. This caused me to miss viewing the super bowl at home in HD. When the parts got to my house they sent the same repair man to my home to replaced the bulb, color engine, and power supply on my TV.

While putting my television back together he lost half of the screws to the back of my television and would do nothing about it. Nine months later my picture has gone muddy on my TV so I call for a repair and again they send me the same repair man as the first time and he once again replaces the color engine on my tv stating that one of the tripple LCD pannels on it had blown out. My television then worked correctly for about a year then the picture started to get dark again.

I then called for a repair and they send out a repair man who replaces the color engine and power supply again. Two weeks later I had to call because the picture got dark again and they sent out the repair man to replace the bulb again on my set. Now according to my warranty if I had to call for service three times Circuit City was supposed to replace my television but refused to do so.

Now Circuit City is going out of buisness and once again my picture has gotten dark and muddy and I still have a year left on my warranty and it looks like the color engine has gone blown a pannel again since my colors are dark and muddy and am stuck with a lemon sony HDTV and only the option to fix it once again since there is now no Circuit City to attempt to get a replacement television from as stated in my warranties lemon clause.

Circuity City has gone out of buisness in the United States and all I have to say is "it couldn't happen to nicer people". I spent $2249.98 on a TV and a warranty and neither one worked as intended.

Elgin, Illinois

This report was posted on Ripoff Report on 02/28/2009 09:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/Circuit-City/Algonquin-Illinois-60102/Circuit-City-Failed-to-live-up-to-warranty-and-now-they-are-gone-Algonquin-Illinois-429558. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Also have a Circuit City Advantage warranty

AUTHOR: Joe O - (U.S.A.)

Don't count on having a solution to your problem quickly. I purchased a Samsung 42" Plasma about a year and a half ago along with the warranty. I started having problems with it late 2008. The service company came and picked it up on January 30th, 2009 and I still have no TV in my house today. After numerous calls to the warranty company the last thing I was told is that they "would not consider any other options until after 90 days" of trying to repair my TV. She was careful to repeat herself a couple of times saying "other options", not replace my TV. Good Luck with yours.
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#2 UPDATE Employee

You're Still covered :)

AUTHOR: Victor - (U.S.A.)

Your Circuit City Advantage warranty plan is actually covered by Assurance Solutions (A company not owned or operated by Circuit City). They will honor your warranty. The number you need to call is 1.800.878.1167.

Have a Good one :)

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