• Report: #75493

Complaint Review: Circuit City

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  • Submitted: Sun, December 21, 2003
  • Updated: Wed, December 24, 2003

  • Reported By:Bellingham Washington
Circuit City
3944 Meridian St. Bellingham, Washington U.S.A.

Circuit City "City Advantage Plus Warranty" is a BIG rip off Bellingham Washington

*Consumer Comment: WOW - seems they resolved it super quickly ...

*Author of original report: GE Zurich fixes the computer

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I purchased a Circuit City Advantage Plus warranty for $350 to insure repairs would be made to my $2000 computer should something fail. The salesman spoke glowingly of the insurance.

Three months ago an internal part fell off my floppy driver rendering it useless. Of course I contacted the "City Advantage Plus" people to schedule repairs.

They refuse to fix it stating some rehearsed mumbo jumbo technical terms of the agreement.

The agreement calls for them to fix it and they refuse.

William
Bellingham, Washington
U.S.A.

This report was posted on Ripoff Report on 12/21/2003 01:45 AM and is a permanent record located here: http://www.ripoffreport.com/r/Circuit-City/Bellingham-Washington-98225/Circuit-City-City-Advantage-Plus-Warranty-is-a-BIG-rip-off-Bellingham-Washington-75493. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

WOW - seems they resolved it super quickly ...

AUTHOR: Paul Pickle - (U.S.A.)

You mean in the mere period of two days (the time between your original report and your "update"), you managed to contact all of those consumer protection agencies, get GE to agree to fix your computer, AND receive the repair services you so desired???

Methinks you may have jumped the gun a little in filing your complaint. It seems as though GE fixed the problem willingly and effectively. If 2 days is too long of a wait for you, then you should not have purchased the warranty. It is NOT instantaneous. You cannot simply snap your fingers and have a computer-geek at your door with the necessary parts and knowledge to fix your computer.

May I suggest that next time you relax, follow the procedure, and allow a couple days to see your problem resolved? It is not rocket science, my friend ...
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#2 Author of original report

GE Zurich fixes the computer

AUTHOR: William - (U.S.A.)

On 12/23/03 I received a new floppy drive from GE Zurich. I am grateful for the company holding up their end of the warranty agreement.

In order to get the repairs done though I had to contact the Better Business Bureau, State Attorney General, my state Representatives and numerous calls to Circuit City.

Again I am grateful for the repairs GE Zurich made to the floppy.

Sincerely,
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