• Report: #830895

Complaint Review: Circuit City

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  • Submitted: Sun, January 29, 2012
  • Updated: Tue, January 31, 2012

  • Reported By: Maegi — Lindenwold New Jersey United States of America
Circuit City
Cherry Hill, New Jersey United States of America

Circuit City The name implies this is the same Circuit City which had stores all over the country Cherry Hill, New Jersey

*UPDATE Employee: Circuit City Customer Service

*Consumer Comment: It's a different company

*Consumer Comment: It's a different company

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Briefly I just wanted to make people aware this on-line company who is now calling themselves 'Circuit City' is NOT the same as the chain store which went out of business a couple of years back and who is STILL sorely missed!  They are Internet only and have been ripping people off from almost day one as soon as they purchased the name when the store went out of business.  This company is bad news and I wouldn't advise anyone to believe anything they tell you.  They do not honor any warranties which were purchased at any of the original chain stores. 

I think they went bankrupt because their going out of business sales were spectacular.  We purchased 2 HP laptops which would have cost a minimum of $4,000.00 or higher for less than $1,000.00.  A free printer came with the purchase of each computer as well as a gift card for $125.00 with the purchase of each computer.  We used them that day thankfully because we learned later that they were not honoring them when the doors shut for good & the Internet provider using their name had no problem what so ever telling you what to do with them!

I hadn't seen this information as far as the reports I had time to read & thought it wouldn't hurt anyone to put it out there again so people know not to give these jokers a plug nickle! Slainte!

This report was posted on Ripoff Report on 01/29/2012 08:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/Circuit-City/Cherry-Hill-New-Jersey-08034/Circuit-City-The-name-implies-this-is-the-same-Circuit-City-which-had-stores-all-over-the-830895. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Circuit City Customer Service

AUTHOR: CustomerTigerDirect - (USA)

Dear Customer,

we sincerely apologize for the inconvenience caused to you during this transaction with us. we wish to serve all our customers with the best of the deals, offers and quality product and it disheartens us to see that we may have not been able to do so in your case. Plz send in your order no. to comments@syx.com and we shall certainly look in to this matter.

Regards,
Circuit City Customer Service
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#2 Consumer Comment

It's a different company

AUTHOR: coast - (USA)

"They do not honor any warranties which were purchased at any of the original chain stores."

That's because Systemax bought the Circuit City brand and trademark; they did not buy the company. There is no reason to expect a different company to honor the warranty. Have you contacted Assurant Solutions for extended warranty service?

"I think they went bankrupt because their going out of business sales were spectacular."

The sale did not bankrupt the company. They held the going out of business sale because they were bankrupt.

You were not ripped off.
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#3 Consumer Comment

It's a different company

AUTHOR: coast - (USA)

"They do not honor any warranties which were purchased at any of the original chain stores."

That's because Systemax bought the Circuit City brand and trademark; they did not buy the company. There is no reason to expect a different company to honor the warranty. Have you contacted Assurant Solutions for extended warranty service?

"I think they went bankrupt because their going out of business sales were spectacular."

The sale did not bankrupt the company. They held the going out of business sale because they were bankrupt.

You were not ripped off.
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