• Report: #271913

Complaint Review: Circuit City

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  • Submitted: Sun, September 02, 2007
  • Updated: Mon, September 03, 2007

  • Reported By:Corpus Christi Texas
Circuit City
5424 South Padre Island Drive 135 Corpus Christi, Texas U.S.A.

Circuit City - CircuitCity.com Ad For Vonage In New CC Weekly Flyer Corpus Christi Texas

*Author of original report: Here's some more information:

*Consumer Suggestion: Because...

*Consumer Comment: I've generally had good luck with Circuit City ...

*Consumer Comment: I've generally had good luck with Circuit City ...

*Consumer Comment: I've generally had good luck with Circuit City ...

*Consumer Comment: I've generally had good luck with Circuit City ...

*Consumer Comment: You could file a false-advertising claim- but wait for the Democrats to win the WHite House

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Hi ... I have a question regarding a "cancelled" offer from 2 weeks back.

CCity was running a promotion for a $300 gift card with in-store signup for Vonage. I went and tried to sign-up (several times), and like many, I too was refused the offer during the week that it ran. Everyone I talked to from the store clerk to the store manager to the 1-800 number rep to a person that supposedly resolved complaints all said, and I quote ... "Vonage is bankrupt", so they couldn't honor the promotion.

Most of us knew that was not true, and despite pressing them on the issue, I got absolutely no where (even telling them how to do it by phone).

Now I get my weekly circular in the paper, and although they aren't offering the $300 promotion, they are offering a $50 promotion of some sort.

I'm about to blow my stack and would like to know how to pursue this. If "Vonage is bankrupt", then why are they running this ad? If they are running this ad, and if they are honoring it, should they not be required to honor the $300 promotion they cancelled in mid-week due to the "bankruptcy" nonsense?

How should I approach the manager about this? Or do I just need to bypass him and call 1-800 again?

I was resolved to the fact that Circuit City and Vonage we're splitting their ties at least. Now this ad appears. It seems to me that Vonage cancelled the $300 deal in mid-week more than likely because they were swampped with offers and it was simply more than they expected.

I'm not one of those yelling "bait and switch" or whatever. But in light of this new development, it seems to me that they did pull something crooked. I mean I've heard of them pulling items off shelves and hiding them in the back to cut their losses on the come-on ads they run. I also understand they protect themselves by putting "limited to stock on hand" or whatever in their disclaimers.

But in this case, it was a service and not a product per se. They couldn't run out, they couldn't hide it. So I think they came up with the next best thing they could ... saying they couldn't fulfill the offer due to bankruptcy and such.

Now it appears they obviously know this is not true because they are running an all new promotion.

Shouldn't they be forced to honor that $300 gift card promotion since they obviously lied?

Thanks.

-- Brent

PS. I documented this every step of way. I also have a copy of an internal memo from them saying the promotion WAS valid and giving step by step directions how to process it by phone. They deny such a document exists despite faxing it to them. They just kept claiming there was nothing they could do because "Vonage was bankrupt!". Yet they are now running this new promotion. Wouldn't this classify as fraud of some sort by CC? I mean either fraud in not honoring the original $300 promotion OR fraud as in frauding their customers now offering something from a company that is "bankrupt" if that was true? Smells fishy at best to me.

Brent
Corpus Christi, Texas
U.S.A.

This report was posted on Ripoff Report on 09/02/2007 08:56 AM and is a permanent record located here: http://www.ripoffreport.com/r/Circuit-City/Corpus-Christi-Texas-411/Circuit-City-CircuitCitycom-Ad-For-Vonage-In-New-CC-Weekly-Flyer-Corpus-Christi-Texas-271913. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 7Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Here's some more information:

AUTHOR: Aipforum - (U.S.A.)

I do want to thank everyone for their comments.

You say "it is not up to Circuit City how they sign you up. Vonage and Circuit City made a deal that they have to use a middle man in order to sign customers up for the service. Circuit City could not have directly activated your phone service and neither would Vonage."

Well that's not entirely correct either.

Have a look at this:

This is the full document:
http://www.brentcctx.com/images/cc1.jpg

And here is the relevant part blown up:
http://www.brentcctx.com/images/cc1.jpg

You can see that Circuit City, on the 10th of August (the Friday BEFORE the ad was released on Sunday the 12th) said:

1. "We ARE honoring the Vonage offer 8/12-8/17."
2. Then it goes into great detail how to do the whole procedure by phone, not by computer.

Contingent plans were already in place.

And I spent the better part of yesterday reading all the different online comments about this offer as well. It's clear that well over 1/2 of the respondants online got the offer before they cut it off mid-week. And it wasn't just CC making good to appease customers. In fact, those people that signed up for the offer successfully completed the Vonage signup as well (and their phones provisioned).

I don't know. I'm just very frustrated about this. When we saw the offer, it couldn't have come at a more perfect time. My son has been wanting a computer, I can't afford one outright or wait for huge rebates either. He pointed out the ad to me and based on that I promised him that we would go signup and he would get his computer.

So now he's all disappointed, and I feel terrible at about that. And with him being upset, it just continues to make me even more upset.

With all the evidence I've mounted AND with them running a new offer that requires them to follow the same steps they had in place as of the 10th ... that just really pushed me over the top.

Ultimately, this was a CC in-store gift card. It was not a manufacturer rebate. It was something that CC dispensed right then, right there. I don't the law, and really, the law doesn't matter. They may not legally have to comply with anything. But ethically and morally, they SHOULD do the right thing and honor that offer. Then it would be up to them to recover promotional expenditure from whoever it was they we're in cohoots with ... be it the bankrupt in-between (they will be listed as a creditor in the bankruptcy if that is true) ... or from Vonage if they are the one's funding the promotion.

It's just frustrating.

-- Brent
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#2 Consumer Suggestion

Because...

AUTHOR: Wkb - (U.S.A.)

The reason why Circuit City couldn't sign you up for Vonage is because the company that all retailers use to communicate with Vonage declared bankruptcy. This lead to many rumors that Vonage themselves had declared bankruptcy but we later learned that it was the middle man that did. As for signing you up using a phone number, it is not up to Circuit City how they sign you up. Vonage and Circuit City made a deal that they have to use a middle man in order to sign customers up for the service. Circuit City could not have directly activated your phone service and neither would Vonage. It sucks that you couldn't get the phone when the sale was running but sometimes these things happen.
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#3 Consumer Comment

I've generally had good luck with Circuit City ...

AUTHOR: Aipforum - (U.S.A.)

For the most part, I've had plenty of luck with Circuit City. They've treated me fair before. I've bought 2 computers from, had to exchange one. No hassle exchange. I ordered a car stereo online from them, got to the store 45 minutes later and they honored the 24 minute guarantee.

So I do believe in rewarding companies with my business when they treat me fair. And like I said, they have in the past.

But this time around, I've had a problem. Possibly if they had given a more plausable excuse for not honoring the original Vonage promotion, I would have never thought twice. But now they've lied to me, and like everyone else, it's become a matter of principle far above anything else.

And not that I feel sorry for Vonage by any means (how could I, I don't know much about them) ... but I'm sure this is slander or something, and I do know for a fact it's costing them business. If I owned a business and someone was running off my customers telling them I had filed for bankruptcy when I hadn't, I'd be down at the courthouse steps early the next morning.

Again, CircuitCity isn't all that bad to deal with (at least for me, and except for this instance). And living where I do, there pretty much aren't that many choices when it comes to mortar stores. So I'll have to deal with them eventually for electronics. It would be nice if there was a way to work this out so that I wouldn't resent even spending a future nickle with them. I'm not after anything for free, I just want them to live up to their ad.
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#4 Consumer Comment

I've generally had good luck with Circuit City ...

AUTHOR: Aipforum - (U.S.A.)

For the most part, I've had plenty of luck with Circuit City. They've treated me fair before. I've bought 2 computers from, had to exchange one. No hassle exchange. I ordered a car stereo online from them, got to the store 45 minutes later and they honored the 24 minute guarantee.

So I do believe in rewarding companies with my business when they treat me fair. And like I said, they have in the past.

But this time around, I've had a problem. Possibly if they had given a more plausable excuse for not honoring the original Vonage promotion, I would have never thought twice. But now they've lied to me, and like everyone else, it's become a matter of principle far above anything else.

And not that I feel sorry for Vonage by any means (how could I, I don't know much about them) ... but I'm sure this is slander or something, and I do know for a fact it's costing them business. If I owned a business and someone was running off my customers telling them I had filed for bankruptcy when I hadn't, I'd be down at the courthouse steps early the next morning.

Again, CircuitCity isn't all that bad to deal with (at least for me, and except for this instance). And living where I do, there pretty much aren't that many choices when it comes to mortar stores. So I'll have to deal with them eventually for electronics. It would be nice if there was a way to work this out so that I wouldn't resent even spending a future nickle with them. I'm not after anything for free, I just want them to live up to their ad.
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#5 Consumer Comment

I've generally had good luck with Circuit City ...

AUTHOR: Aipforum - (U.S.A.)

For the most part, I've had plenty of luck with Circuit City. They've treated me fair before. I've bought 2 computers from, had to exchange one. No hassle exchange. I ordered a car stereo online from them, got to the store 45 minutes later and they honored the 24 minute guarantee.

So I do believe in rewarding companies with my business when they treat me fair. And like I said, they have in the past.

But this time around, I've had a problem. Possibly if they had given a more plausable excuse for not honoring the original Vonage promotion, I would have never thought twice. But now they've lied to me, and like everyone else, it's become a matter of principle far above anything else.

And not that I feel sorry for Vonage by any means (how could I, I don't know much about them) ... but I'm sure this is slander or something, and I do know for a fact it's costing them business. If I owned a business and someone was running off my customers telling them I had filed for bankruptcy when I hadn't, I'd be down at the courthouse steps early the next morning.

Again, CircuitCity isn't all that bad to deal with (at least for me, and except for this instance). And living where I do, there pretty much aren't that many choices when it comes to mortar stores. So I'll have to deal with them eventually for electronics. It would be nice if there was a way to work this out so that I wouldn't resent even spending a future nickle with them. I'm not after anything for free, I just want them to live up to their ad.
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#6 Consumer Comment

I've generally had good luck with Circuit City ...

AUTHOR: Aipforum - (U.S.A.)

For the most part, I've had plenty of luck with Circuit City. They've treated me fair before. I've bought 2 computers from, had to exchange one. No hassle exchange. I ordered a car stereo online from them, got to the store 45 minutes later and they honored the 24 minute guarantee.

So I do believe in rewarding companies with my business when they treat me fair. And like I said, they have in the past.

But this time around, I've had a problem. Possibly if they had given a more plausable excuse for not honoring the original Vonage promotion, I would have never thought twice. But now they've lied to me, and like everyone else, it's become a matter of principle far above anything else.

And not that I feel sorry for Vonage by any means (how could I, I don't know much about them) ... but I'm sure this is slander or something, and I do know for a fact it's costing them business. If I owned a business and someone was running off my customers telling them I had filed for bankruptcy when I hadn't, I'd be down at the courthouse steps early the next morning.

Again, CircuitCity isn't all that bad to deal with (at least for me, and except for this instance). And living where I do, there pretty much aren't that many choices when it comes to mortar stores. So I'll have to deal with them eventually for electronics. It would be nice if there was a way to work this out so that I wouldn't resent even spending a future nickle with them. I'm not after anything for free, I just want them to live up to their ad.
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#7 Consumer Comment

You could file a false-advertising claim- but wait for the Democrats to win the WHite House

AUTHOR: Thomas - (U.S.A.)

because I doubt you will get very far under a Bush administration.

Perhaps better yet, you should simply take your business elsewhere. You seem to have other complaints about Circuit City, so why do you continue to bother with them? There are MANY other vendors, both online and "bricks & mortar".

FWIW Circuitcity.com got poor performance marks from customers as published in Consumer Reports. Maybe you should read CR? It could save you a lot of future aggravation.
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