- Report: #64090
Report - Rebuttal - Arbitrate
Complaint Review: Circuit City
Circuit City10405 Katy Freeway Houston, Texas U.S.A.
Circuit City ripoff selling returns as new. I specifically asked the cashier "This isn't a return right?" Houston Texas
*Consumer Suggestion: Grow up Brian in Toledo
*Consumer Comment: To Withheld
*Consumer Comment: Debit Vs. Credit cards
*Consumer Suggestion: As for you demanding cash as a refund- are you on crack?
*Consumer Suggestion: CompUSA is just as bad
*Consumer Comment: Retail Screw Up
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Low and behold, I get home and something is amiss. There's no manual. There's no packing material besides the styrofoam and box for the AC adaptor. I can deal with that stuff. I open the radio up, start unraveling the antenna which was inside the battery compartment, and what do you know, the antenna cable has been stripped of the insulation in multiple places! That's not good considering the antenna is supposed to be waterproof. Ergh!!!
So I drove back to the store, explained to the customer service that it was OBVIOUSLY returned by a previous customer who had damaged it. They didn't care, just said "Mark as defective!" and threw it into the back. I reiterated about the fact it was a returned item, but they didn't care. Eventually, I got my new unit, checked it over in the store, and got back home.
The new one was fine. There was tape sealing the box closed. I opened it and voila! There was bubble wrap a on the antenna and a twistytie on the cable (which comes packed outside the radio, not inside the battery compartment like the first radio had), a plastic-bag on the radio, the AC adaptor in a little cardboard box, with the cord ziptied and a folded cardboard piece on the AC prongs to protect from damage. The adaptor was also in a bag while inside the box. In the original radio, the only packing material left was the styrofoam, the undone zipties, the cardboard AC adaptor box (adaptor and cord smashed in just enough to fit, not organized in anyway), and the little cardboard piece for the adaptor prongs (the undone twistyties and cardboard piece were just on the bottom of the main box).
I hope this is a decent report, as its my first, and I'm not a very good writer.
This report was posted on Ripoff Report on 07/18/2003 10:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/Circuit-City/Houston-Texas-77024/Circuit-City-ripoff-selling-returns-as-new-I-specifically-asked-the-cashier-This-isnt-a-64090. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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