I can't read anymore complaints!!! I, too, was ripped off for $429.99 for a 4-year extended warranty on my laptop. Two years into the warranty, my A: drive stopped working, and GE Zurich refused to repair my computer, siting abuse on my part, which was a bunch of bull.
Below is my story, along with my "Update." The key is not to accept their scam. Do what you have to do to get justice. I did, and it worked! All this crap about being nice is just that...crap! If you really want your money back, don't be nice! Let them know you mean business and you won't accept their lies. I wasn't going to let them call me a liar and get away with almost $500 of my money. Don't you let them get away with it, either.
Please read my entry! I know it's a bit lengthy, but it may just help you find a way to recover some, or all, of your money. I'm receiving a full refund for the bogus warranty I bought. If we all stand up for ourselves, and follow the steps I took, maybe we can put these scumbags out of business!
Unfortunately, you can find more of these stories under GE Zurich Warranty Management on the Ripoff Report. That's where you can find my original Ripoff Report. Good luck!
GE Zurich Warranty Management does not honor their extended warranties Dallas Texas *UPDATE.. there is hope, be prepared to go the distance!
GE Zurich Warranty Management
10945 Estate Ln
Dallas Texas 75238
I have a Compaq laptop...a 1900 series. I recently sent in my computer for repair after spending 1 1/2 hours on the telephone to their Customer Support line trying to troubleshoot.
I was told it would take 1 week to repair and return my computer. First, GE Zurich told me that it had taken almost a week for them to receive it, even though I used the 2-day UPS shipping label they had sent me. It took another 2 1/2 weeks to receive my computer back. When I opened my computer, I immediately noticed rust on my speakers--rust that had not been there when I sent it in. Upon turning on my computer and inserting a disk, I found that they had not repaired my A: drive, which has stopped reading disks.
I called GE Zurich, and they told me my warranty claim had been denied because I had "spilled liquid on my keyboard," which is a blatant lie. I have been hung up on twice, and treated with utter disrespect. The company refuses to honor my extended warranty, for which I paid $429.99, and I have sent them a letter cancelling my warranty. Of course, my refund will be pro-rated.
We need to stop GE Zurich in its tracks--don't let them get away with these deceptive business practices. The Dallas Better Business Bureau has 392 complaints against GE Zurich. Please add your complaint to the fray, but don't stop there--the TX State Attorney General's office had never even heard of these ripoff artists before I called.
The only way to fight them is to submitted complaints to the Dallas Better Business Bureau (file online for free at www.dallas.bbb.org), the TX State Attorney General's Consumer Protection Division (phone # 214-969-5310) and the Federal Trade Commission (toll free 1-877-382-4357. Sure, it takes a little time, but wouldn't you have liked to known this information before you purchased an extended warranty?
Unfortunately, I realize that I may never get justice in this whole debacle, but I don't want GE Zurich to get away with this crap, either. Let's stop these liars and protect those who may be future victims of these vultures!!
Kansas City, Missouri
Submitted: 8/20/2002 9:28:40 AM
Modified: 8/20/2002 9:34:00 AM
THERE IS A WAY OUT OF GE ZURICH'S SCHEME THEY CALL AN EXTENDED WARRANTY
If you've been scammed by GE Zurich's extended warranty, there is hope. As I stated in my original report, you must be prepared to go the distance. I'm not talking about spending money on an attorney. All it will take to get justice is persistence and a little bit of your time.
I filed complaints with the Dallas Better Business Bureau, the Texas State Attorney General's office and the Federal Trade Commission. I finally got a response when the State Attorney General contacted the company regarding my complaint. When GE Zurich received a letter from the attorney general, they went into fast action.
Today, I was informed that I will receive a full refund for the warranty I purchased from them through Circuit City. Usually, if you simply cancel your warranty, the company will pro-rate your refund. In my case, I have had the warranty for over 2 years and would not have even received half of the initial cost of the warranty. Due to my efforts, however, GE Zurich has agreed to pay me the entire amount of the refund I purchased, minus the sales tax, of course.
I had a choice of receiving a full refund or getting my computer fixed by that ripoff company and keeping my warranty in effect for the remaining 2 years. I chose the former; seeing how they damaged my computer even more than it was when I sent it in, I chose to get my money back.
So, don't just complain about it. Do something about it! Even if you don't get the same outcome as I was fortunate enough to receive, at least you'll be getting the word out to entities that can actually do something about this company's deceptive business practices.
Either that, or hire an attorney to file a class-action lawsuit against these vultures. Judging from the number of complaints on this webite, you won't have any problem finding others to join in on the suit.
Kansas City, Missouri Click here to read other Rip Off Reports on Circuit City Clickhere to read other Rip-off Reports on Zurich'>Click here to read other Rip Off Reports on GE-Zurich