On December 18th, my husband bought our son a digital camera for Christmas. Our son, however, is really not interested in the camera or photography, but he did not return the camera right away because he did not want to hurt his dad's feelings and because he did not want to have to hassle with the post-Christmas retail crowds. He finally made the decision in mid-January to exchange the camera for audio equipment, but Circuit City refused to take the camera back or even give him store credit because it is their policy to only take returns for 14 days after the purchase of digital cameras and computers. (For Christmas gifts, they extended the window to January 8 -- whoopee!) I tried to argue with the store manager that two weeks is an unreasonable time frame, but the store manager was rude and clearly had never heard of empathizing with customers and trying to make an unhappy customer feel less unhappy. He just couldn't care less.
According to him, 14 days is the industry standard and I should have seen the policy on the back of the receipt. What?! Why on earth would I look at the BACK of the receipt? If the information is important, it should be on the front, not the back.
I then called corporate Customer Service who, after half an hour, told me the same thing. Then they made the situation worse by telling me that they had provided a resolution, and even if I didn't like that resolution, it was nevertheless resolved.
Next, I called Best Buy and found out that if we had bought the camera there, we could have returned it until the end of January. And K-mart's policy is even more generous: 90 days.
I'm going to send a certified return-receipt-requested letter to Circuit City's CEO and see if he is willing to stand by his bad policy. My guess is that he will. After all, the policy had to have been handed down from the top.