- Report: #292438
Report - Rebuttal - Arbitrate
Complaint Review: Circuit City
Circuit City4th Street Santa Monica, California U.S.A.
Circuit City Outrageous irresponsibility! Santa Monica California
*Consumer Suggestion: Voices
*Consumer Comment: Personal Responsibility
*Author of original report: Response to: Robert, Irvine, California, USA
*Consumer Comment: Is your CPU a Celeron or a Core 2 Duo?
*Consumer Comment: FAKE TOWN
*Consumer Comment: You misuderstood the terminology
*Consumer Comment: How much did it cost
*Author of original report: Response to Peter, Pony, Alabama, USA
*Consumer Comment: Strange ...
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A major difference between the two chips is that the Celeron has less 'instructions'. As it goes, my daughter writes music...with a Celeron she can, for example, add 3 voices. With a Pentium, she can add 30.
She struggled with this system for a few months and couldn't figure out what the problem was. She decided to 'test' the chip. Every test said it was a Celeron! This was very confusing, of course, so I called Circuit City. They simply said they were sorry but it would have to have been brought in within the first 15 days of purchase.
Still giving them the benefit of the doubt, I called HP to with the processor ID to verify the chip, and called Intel to make sure that it wasn't just a misunderstanding as a result of the way they name their chips. An executive at Intel put it succinctly: "It is not Intel's responsiblity to train the salesmen at Circuit City!"
I called the corporate division of Circuit City and spoke with Justin Bryout (?). He informed me that the only thing he would do for me was to install a new chip free of charge but I would have to purchase the new chip.
I have left messages for 2 executives (I don't know their titles), Bruce Besanko and Mr. Schoonover. Neither have returned my call.
In conclusion: Circuit City lied to us to make a sale and they refuse to accept responsibility.
Santa Monica, California
This report was posted on Ripoff Report on 12/18/2007 04:23 AM and is a permanent record located here: http://www.ripoffreport.com/r/Circuit-City/Santa-Monica-California-90403/Circuit-City-Outrageous-irresponsibility-Santa-Monica-California-292438. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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