• Report: #171931

Complaint Review: Circuit City

  • Submitted: Mon, January 16, 2006
  • Updated: Sun, March 26, 2006

  • Reported By:Boston Massachusetts
Circuit City
555 Maine Mall Road South Portland, Maine U.S.A.

Circuit City Ripoff deceptive refund policy South Portland Maine

*Consumer Comment: You are getting desperate Wally

*Consumer Comment: You are getting desperate Wally

*Consumer Comment: You are getting desperate Wally

*Consumer Comment: You are getting desperate Wally

*Consumer Comment: What's the moral of THAT story?

*Consumer Comment: Sorry but I had to laugh at Robert

*Consumer Comment: What are you smoking Ben?

*Consumer Comment: You are wrong Leticia

*Consumer Comment: Wally still cannot respond with any credibility

*Consumer Comment: Funny Alex has been here the whole time!

*Consumer Comment: So.....FINALLY!

*Consumer Comment: So.....FINALLY!

*Consumer Comment: So.....FINALLY!

*Consumer Comment: So.....FINALLY!

*Consumer Comment: I'll try to respong as I would to a two year old, Ben

*Consumer Comment: Truth....retail.....and employees lies.

*Consumer Comment: Robert....still dodging?

*Consumer Comment: Nonsense?

*Consumer Comment: OMG WILL ALL OF YOU GROW UP!!!!

*Consumer Comment: OMG WILL ALL OF YOU GROW UP!!!!

*Consumer Comment: OMG WILL ALL OF YOU GROW UP!!!!

*Consumer Comment: OMG WILL ALL OF YOU GROW UP!!!!

*Consumer Comment: Robert's brother Sean

*Consumer Comment: And one more thing Wally

*Consumer Comment: $240/hour as an IT Tech?

*Consumer Comment: I keep asking the same question, and Wally keeps answering it with a resounding YES!!

*Consumer Comment: Highly paid hahaha - thanks for the laugh Robert

*Consumer Comment: Highly paid hahaha - thanks for the laugh Robert

*Consumer Comment: Highly paid hahaha - thanks for the laugh Robert

*Consumer Comment: Highly paid hahaha - thanks for the laugh Robert

*Consumer Comment: Here you go Benjo

*Consumer Comment: Alex, why do you find it hard to believe?

*Consumer Comment: Alex, why do you find it hard to believe?

*Consumer Comment: I THOUGHT THAT I'D MADE MY POINT ABOUT CORPATIONS TO YOU CHILDREN!

*Author of original report: First of all, a thanx to Ben and Wally

*Consumer Comment: Ok Robert, Denny....lets take it down to quote by quote...

*Consumer Comment: You just keep coming back for more Ben

*Consumer Comment: You just keep coming back for more Ben

*Consumer Comment: You just keep coming back for more Ben

*Consumer Comment: And ben always seems to forget

*Consumer Comment: Ok Robert enough!

*UPDATE Employee: Gater 'round, its story time!

*UPDATE Employee: I wasnt kidding!

*Consumer Comment: Sure Ricky Retardo

*Consumer Comment: Wally, you kep saying you'll go away...try doing it

*Consumer Comment: Wally, Wally, Wally

*Consumer Comment: I am impressed - surely nobody could be as thick as Robert

*Consumer Comment: Poor pitiful Wally

*Author of original report: Omessiaho--come on man think before you speak

*Consumer Comment: Are you really that stupid Robert?

*Consumer Comment: Of course you have it wrong, Ben.

*Consumer Comment: Robert.. you are saying ignore those of NO AUTHORITY

*Consumer Comment: Robert.. you are saying ignore those of NO AUTHORITY

*Consumer Comment: Robert.. you are saying ignore those of NO AUTHORITY

*Consumer Comment: Robert.. you are saying ignore those of NO AUTHORITY

*Consumer Comment: One more question for you Wally

*UPDATE Employee: They pretty much are all the same.

*UPDATE Employee: They pretty much are all the same.

*Consumer Comment: I'm done with both of you Tards

*Consumer Comment: Well now that troll fest isn't as bad is once was.

*Consumer Comment: I just had to ponder this some more.....

*Consumer Comment: I just had to ponder this some more.....

*Consumer Comment: I just had to ponder this some more.....

*Consumer Comment: I just had to ponder this some more.....

*Consumer Comment: Suuure Robert.........right what ever you say.......

*Consumer Comment: I feel sick

*Consumer Comment: No Alex, I don't have to lie...ever!

*Author of original report: Robert come on you're making stuff up.

*Author of original report: Robert come on you're making stuff up.

*Author of original report: Robert come on you're making stuff up.

*Author of original report: Robert come on you're making stuff up.

*Consumer Comment: BINGO!!!! Ben is finally getting a clue.

*Consumer Comment: Wage? Authority?

*Consumer Comment: At least you are consistent, Ben

*Consumer Comment: Still dodging?

*Consumer Comment: 3 stores in 3 states - so what?

*Consumer Comment: I am just about done with beating this horse

*Author of original report: Robert, come on. You're being disingenuous.

*Consumer Comment: Once again..... you just made my case

*Consumer Comment: That space/time thing really confuses you, doesn't it?

*Consumer Comment: Denny.......

*Consumer Comment: nto about the software? then what was the point of this report?

*Consumer Comment: Robert....here we go again.......

*Consumer Comment: Thanx Ben - finally some common sense

*Consumer Comment: Sorry folks........

*Consumer Comment: Thanks Roseanne

*UPDATE Employee: Ha!

*Consumer Comment: What is an Internet Troll/ Forum troll? and there Robert is!

*Consumer Comment: Why do bedwetters have problems with the space/time continuum?

*Consumer Comment: Okay Rick, you want to get in on this

*Consumer Comment: Thanks Rick - I've obviously struck a nerve with Sir Robert of grease

*Consumer Comment: Give it up Wally

*Consumer Comment: Give it up Wally

*Consumer Comment: Give it up Wally

*Consumer Comment: Give it up Wally

*Consumer Comment: You stick with it you dipshit

*Consumer Comment: What the?? Robert

*Consumer Comment: Wrong as always Wally

*Consumer Comment: No two circuits are interconnected - absolute BS!!!

*Consumer Suggestion: Against my better judgement... I'm going to ask a question...

*Consumer Comment: Oh boy, Wally pipes in with less than useful witicisms.

*Consumer Comment: Since you asked Benjo...

*Consumer Comment: Thanks for the links to Robert's Ignorant Rants

*Consumer Comment: Please! By all means....goto those reports!

*Consumer Comment: That's great Roseanne(Lynne)

*Consumer Comment: Robert and his God complex floats so high above us that he suffers from lack of oxygen! The big question is why is Robert here?

*Consumer Comment: If anyone wants to get a real education about Ben, go here

*Consumer Comment: More lies from Ben

*Consumer Comment: Deceit? Are you even going to acknowledge that the salesperson LIED to this customer. I have yet to see you even address it.

*Consumer Comment: Well done Mike "irresponsibility and ignorance of the consumer."

*Consumer Comment: Alex, you need to think of things from the retailer's perspective...

*Author of original report: Denny you slimeball

*Consumer Comment: Produce and Id to return an item? Since when?

*Consumer Comment: Need more proof of Ben's deceit?

*Consumer Comment: Children, please give it a rest!!!

*Consumer Comment: Scam? Me? Uh Robert lets make sure we dont twist things now....

*Consumer Comment: Ben, why are you so upset that Robert assumed you were someone else?

*Consumer Comment: Grow up Ben

*Author of original report: Wrong again Denny - return policy as stated numerous time through this report

*Consumer Comment: If your going to be a pirate..

*Consumer Comment: Robert.....

*Consumer Comment: Ooh boy Robert, you're 0-2 on this

*Consumer Comment: Reasons why they get away with it

*Consumer Comment: Thank you Denny

*Consumer Comment: IF these policies help stop ONE person, its more than enough.

*Consumer Comment: I got this from Denny's rant.

*Author of original report: Denny please fornicate yourself with dishware instead of posting here

*Consumer Comment: That was just wonderful Denny

*Consumer Comment: Ben you step by step is flawed.

*Author of original report: I finally figured it out!

*Author of original report: I finally figured it out!

*Author of original report: I finally figured it out!

*Author of original report: I finally figured it out!

*Consumer Comment: Well Bennie-Boy, you know that's just not true

*Consumer Comment: Try again Robert from Dallas. Get over yourself.

*Consumer Comment: Try again Robert from Dallas. Get over yourself.

*Consumer Comment: Try again Robert from Dallas. Get over yourself.

*Consumer Comment: Try again Robert from Dallas. Get over yourself.

*Consumer Comment: Oh Puh-LEEZE Robert!

*Consumer Comment: I took you up on your stalking challenge

*Consumer Comment: I took you up on your stalking challenge

*Consumer Comment: I took you up on your stalking challenge

*Consumer Comment: I took you up on your stalking challenge

*Consumer Comment: I understand copyright law Brenda

*Consumer Suggestion: there is no copyright law which prohibits retail stores from returning software

*Consumer Comment: Get a grip there, Robert, before you create an international incident!

*Consumer Comment: I knew you couldn't do it Wally

*Consumer Comment: Good Gawd! It never stops!

*Consumer Comment: The Flaw

*Consumer Comment: You should know all about jumping to conclusions Wally

*Consumer Comment: As usual you have it wrong Robert

*Consumer Comment: As usual you have it wrong Robert

*Consumer Comment: As usual you have it wrong Robert

*Consumer Comment: As usual you have it wrong Robert

*Consumer Comment: Ok... ENOUGH!

*Consumer Comment: Ok... ENOUGH!

*Consumer Comment: Ok... ENOUGH!

*Consumer Comment: Ok... ENOUGH!

*Consumer Comment: You just keep giving them their money back

*Consumer Comment: A simple solution

*Consumer Comment: Your argument is flawed Robert

*Consumer Comment: Wally, did you have something relevant to add?

*Consumer Comment: Wally ; another who thinks that customers are always right.

*Consumer Comment: Last one for you Alex, and then I'll be done

*Consumer Comment: Last one for you Alex, and then I'll be done

*Consumer Comment: Last one for you Alex, and then I'll be done

*Consumer Comment: Last one for you Alex, and then I'll be done

*Consumer Comment: Hey, trollman...Please point out to me where exactly I said "the customer is always right"?

*Consumer Comment: Denny and Robert - the perfect couple

*Author of original report: Trolls...trolls...everywhere

*Consumer Comment: One more for you Rosey

*Consumer Comment: Alex, my apologies. I helped jack your post here. A word of advice.

*UPDATE Employee: You know,,,

*Consumer Comment: You're a fine one to name call Alex

*Consumer Comment: You make it so easy

*Author of original report: d**n these trolls that nagivate these websites

*Author of original report: d**n these trolls that nagivate these websites

*Author of original report: d**n these trolls that nagivate these websites

*Consumer Comment: The world is full of thieves and big companies rank among the worst of them.

*Consumer Comment: The world is full of thieves and big companies rank among the worst of them.

*Consumer Comment: The world is full of thieves and big companies rank among the worst of them.

*Consumer Comment: The world is full of thieves and big companies rank among the worst of them.

*Consumer Comment: You Madam, are a liar and a charlatan

*Consumer Comment: You Madam, are a liar and a charlatan

*Consumer Comment: You Madam, are a liar and a charlatan

*Consumer Comment: You Madam, are a liar and a charlatan

*Consumer Comment: If the customer "is always wrong" then this site would not exist, d'oh!

*Consumer Comment: How nice of Roseanne to make a cameo

*Consumer Comment: How nice of Roseanne to make a cameo

*Consumer Comment: Who is Robert from JacksonTROLL, FL? Oops! I meant Jacksonville, FL

*Consumer Comment: "The customer is always wrong"

*Author of original report: Sorry this took me so long ...I've been busy - I've learned my lesson in buying computer games from CC. Don't repeat my mistake. Borrow them, copy them, download them..

*Consumer Comment: Because of the natures of this site,

*Author of original report: I posted my comp specs Denny...open your eyes.

*Consumer Comment: Policy is what is written, posted and printed

*Consumer Comment: Policy is what is written, posted and printed

*Consumer Comment: Policy is what is written, posted and printed

*Consumer Comment: Policy is what is written, posted and printed

*Author of original report: Computer requirements?

*Consumer Comment: As for your computer requirements

*Consumer Comment: As for your computer requirements

*Consumer Comment: As for your computer requirements

*Author of original report: Reponse to Denny

*Consumer Comment: Not inherent to Circuti City. ALL stores that sell software have that policy

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This problem is quite old, however now that I found this website, I figured I'd give it a go. About two years ago, I bought two computer games with a gift card from circuit city. I brought them home (about 1.5 hours each way) and they did not run on my computer. I called Circuit City and the rude woman told me that they do not give refunds for computer games. I have a problem with this for three reasons: First, the receipt says specifically in plain english that I can get a refund (either a new product or a cash refund) for the products I purchased with "no hassles". There was no small print or statements that "certain restrictions apply." The woman told me that they do not print exceptions for this rule on the receipt. Second, I specifically asked the checkout person about their refund policy (as I was checking out with my games) and she told me that I indeed could get a refund if I decided I wanted to spend the money on something else instead. Third, my computer has all of the minimum requirements to run the games although my game still won't run. I have heard that game makers intentionally and deceptively lower gaming requirements on the packages to sell more games. I am just grateful that I called after purchasing the game to get the runaround instead of driving 1.5 hours back to the store.

I filed a complaint with the Better Business Bureau and got the runaround from them: I filed in Maine but was told to file at the company's headquarters in Virginia. After filing in Virginia, I was told to file in Maine. After doing some digging on the BBB website, I was told that they have an average number of complaints for a company of their size (although they wouldn't let me read any of the complaints or even tell me how many have been filed). I found out later that they are a "platinum member" or whatever of the BBB, although the darndest thing: I never got an honest response from Circuit City.

My message is this: do not buy computer games. They often don't work and companies lie (this problem is certainly not unique to Circuit City) to boost sales. Borrow them from friends or go without them. We need to hit these companies where it hurts.

As for Circuit City, the ball is in your court: I've filed two complaints on your website, I've called twice, and I've filed two complaints with the BBB. I still have the games and would still like a refund.

Alex
Boston, Massachusetts
U.S.A.

This report was posted on Ripoff Report on 01/16/2006 10:23 AM and is a permanent record located here: http://www.ripoffreport.com/r/Circuit-City/South-Portland-Maine-04906/Circuit-City-Ripoff-deceptive-refund-policy-South-Portland-Maine-171931. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

You are getting desperate Wally

AUTHOR: Robert - (U.S.A.)

"He has mates who do "nets" for $500 - $1000 and don't get many to do. I said Wans Robert - look it up. Don't comment on work or incomes you can't conceive."

WAN-adj: dim or feeble

That's you to a "T"

n : a computer network that spans a wider area than does a local area network [syn: wide area network, WAN]

Hmmmm. I said I know some guys who set up "nets"(that's short for NETWORKS), and then you claim they do something different. Riiiight. As always, you cannot make a point, short of the one on your cap. How is setting up "nets" different from setting up "nets"? Could you possibly make less sense than you currently do? Setting up a WAN requires no more effort than setting up a LAN, other than travel time. And NOBODY is paying you $500K/yr to do anything. YOU are the only person who believes you are. You may get $240/hour, a few times/year to do something. It is not a daily thing, 8 hours/day, 5 days/week. Try not making the evidence against everything you say so overwhelmingly simple to find.

"I am reminded of one of our great Australians who passed away recently who owned a number of casinos and really enjoyed a bet himself. He was in the high rollers room at one of your casinos and a loud mouthed Texan similar to Robert was talking up a storm and disrupting everyone. The Aussie got sick of it in the end and walked over to the loud mouth and said "son, what's your total worth?" The Texan puffed out his chest and said $100 million in an arrogant manner. The Aussie said I'm sick of your B/S I'll toss you double or nothing for the lot. - The loudmouth turned and walked away."

That was wonderful Walrus. Now, let's see how the story ACTUALLY goes.

"Packer is famously quoted for an exchange in a poker tournament at the Stratosphere Casino, where a Texan oil investor was attempting to engage him in a game of poker. Upon the Texan saying "I'm worth $60,000,000!" Packer apparently pulled out a coin and asked nonchalantly, "heads or tails?", according to Bob Stupak's biography. Some variations of the story put the sum at $100,000,000 and claim the line was "I'll flip ya for it", but Bob Stupak claims to have witnessed it.-Wikpedia.

I'll fill you in Wally. It NEVER happened. Get it? It's what we call an "urban legend". Nice try. We have them too. One claims Fred Rogers was a Marine Sniper. That never happened either.

I did however find a very interesting quote by the deceased: {If a working class Englishman saw a bloke drive past in a Rolls-Royce, he'd say to himself "Come the social revolution and we'll take that away from you, mate". Whereas if his American counterpart saw a bloke drive past in a Cadillac he'd say "One day I'm going to own one of those". To my way of thinking the first attitude is wrong. The latter is right.}
Kerry Packer

Do you understand that you geek? The richest man in Australia, got there by emulating American Business models. That's just tooooooo sweeeeet!
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#2 Consumer Comment

You are getting desperate Wally

AUTHOR: Robert - (U.S.A.)

"He has mates who do "nets" for $500 - $1000 and don't get many to do. I said Wans Robert - look it up. Don't comment on work or incomes you can't conceive."

WAN-adj: dim or feeble

That's you to a "T"

n : a computer network that spans a wider area than does a local area network [syn: wide area network, WAN]

Hmmmm. I said I know some guys who set up "nets"(that's short for NETWORKS), and then you claim they do something different. Riiiight. As always, you cannot make a point, short of the one on your cap. How is setting up "nets" different from setting up "nets"? Could you possibly make less sense than you currently do? Setting up a WAN requires no more effort than setting up a LAN, other than travel time. And NOBODY is paying you $500K/yr to do anything. YOU are the only person who believes you are. You may get $240/hour, a few times/year to do something. It is not a daily thing, 8 hours/day, 5 days/week. Try not making the evidence against everything you say so overwhelmingly simple to find.

"I am reminded of one of our great Australians who passed away recently who owned a number of casinos and really enjoyed a bet himself. He was in the high rollers room at one of your casinos and a loud mouthed Texan similar to Robert was talking up a storm and disrupting everyone. The Aussie got sick of it in the end and walked over to the loud mouth and said "son, what's your total worth?" The Texan puffed out his chest and said $100 million in an arrogant manner. The Aussie said I'm sick of your B/S I'll toss you double or nothing for the lot. - The loudmouth turned and walked away."

That was wonderful Walrus. Now, let's see how the story ACTUALLY goes.

"Packer is famously quoted for an exchange in a poker tournament at the Stratosphere Casino, where a Texan oil investor was attempting to engage him in a game of poker. Upon the Texan saying "I'm worth $60,000,000!" Packer apparently pulled out a coin and asked nonchalantly, "heads or tails?", according to Bob Stupak's biography. Some variations of the story put the sum at $100,000,000 and claim the line was "I'll flip ya for it", but Bob Stupak claims to have witnessed it.-Wikpedia.

I'll fill you in Wally. It NEVER happened. Get it? It's what we call an "urban legend". Nice try. We have them too. One claims Fred Rogers was a Marine Sniper. That never happened either.

I did however find a very interesting quote by the deceased: {If a working class Englishman saw a bloke drive past in a Rolls-Royce, he'd say to himself "Come the social revolution and we'll take that away from you, mate". Whereas if his American counterpart saw a bloke drive past in a Cadillac he'd say "One day I'm going to own one of those". To my way of thinking the first attitude is wrong. The latter is right.}
Kerry Packer

Do you understand that you geek? The richest man in Australia, got there by emulating American Business models. That's just tooooooo sweeeeet!
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#3 Consumer Comment

You are getting desperate Wally

AUTHOR: Robert - (U.S.A.)

"He has mates who do "nets" for $500 - $1000 and don't get many to do. I said Wans Robert - look it up. Don't comment on work or incomes you can't conceive."

WAN-adj: dim or feeble

That's you to a "T"

n : a computer network that spans a wider area than does a local area network [syn: wide area network, WAN]

Hmmmm. I said I know some guys who set up "nets"(that's short for NETWORKS), and then you claim they do something different. Riiiight. As always, you cannot make a point, short of the one on your cap. How is setting up "nets" different from setting up "nets"? Could you possibly make less sense than you currently do? Setting up a WAN requires no more effort than setting up a LAN, other than travel time. And NOBODY is paying you $500K/yr to do anything. YOU are the only person who believes you are. You may get $240/hour, a few times/year to do something. It is not a daily thing, 8 hours/day, 5 days/week. Try not making the evidence against everything you say so overwhelmingly simple to find.

"I am reminded of one of our great Australians who passed away recently who owned a number of casinos and really enjoyed a bet himself. He was in the high rollers room at one of your casinos and a loud mouthed Texan similar to Robert was talking up a storm and disrupting everyone. The Aussie got sick of it in the end and walked over to the loud mouth and said "son, what's your total worth?" The Texan puffed out his chest and said $100 million in an arrogant manner. The Aussie said I'm sick of your B/S I'll toss you double or nothing for the lot. - The loudmouth turned and walked away."

That was wonderful Walrus. Now, let's see how the story ACTUALLY goes.

"Packer is famously quoted for an exchange in a poker tournament at the Stratosphere Casino, where a Texan oil investor was attempting to engage him in a game of poker. Upon the Texan saying "I'm worth $60,000,000!" Packer apparently pulled out a coin and asked nonchalantly, "heads or tails?", according to Bob Stupak's biography. Some variations of the story put the sum at $100,000,000 and claim the line was "I'll flip ya for it", but Bob Stupak claims to have witnessed it.-Wikpedia.

I'll fill you in Wally. It NEVER happened. Get it? It's what we call an "urban legend". Nice try. We have them too. One claims Fred Rogers was a Marine Sniper. That never happened either.

I did however find a very interesting quote by the deceased: {If a working class Englishman saw a bloke drive past in a Rolls-Royce, he'd say to himself "Come the social revolution and we'll take that away from you, mate". Whereas if his American counterpart saw a bloke drive past in a Cadillac he'd say "One day I'm going to own one of those". To my way of thinking the first attitude is wrong. The latter is right.}
Kerry Packer

Do you understand that you geek? The richest man in Australia, got there by emulating American Business models. That's just tooooooo sweeeeet!
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#4 Consumer Comment

You are getting desperate Wally

AUTHOR: Robert - (U.S.A.)

"He has mates who do "nets" for $500 - $1000 and don't get many to do. I said Wans Robert - look it up. Don't comment on work or incomes you can't conceive."

WAN-adj: dim or feeble

That's you to a "T"

n : a computer network that spans a wider area than does a local area network [syn: wide area network, WAN]

Hmmmm. I said I know some guys who set up "nets"(that's short for NETWORKS), and then you claim they do something different. Riiiight. As always, you cannot make a point, short of the one on your cap. How is setting up "nets" different from setting up "nets"? Could you possibly make less sense than you currently do? Setting up a WAN requires no more effort than setting up a LAN, other than travel time. And NOBODY is paying you $500K/yr to do anything. YOU are the only person who believes you are. You may get $240/hour, a few times/year to do something. It is not a daily thing, 8 hours/day, 5 days/week. Try not making the evidence against everything you say so overwhelmingly simple to find.

"I am reminded of one of our great Australians who passed away recently who owned a number of casinos and really enjoyed a bet himself. He was in the high rollers room at one of your casinos and a loud mouthed Texan similar to Robert was talking up a storm and disrupting everyone. The Aussie got sick of it in the end and walked over to the loud mouth and said "son, what's your total worth?" The Texan puffed out his chest and said $100 million in an arrogant manner. The Aussie said I'm sick of your B/S I'll toss you double or nothing for the lot. - The loudmouth turned and walked away."

That was wonderful Walrus. Now, let's see how the story ACTUALLY goes.

"Packer is famously quoted for an exchange in a poker tournament at the Stratosphere Casino, where a Texan oil investor was attempting to engage him in a game of poker. Upon the Texan saying "I'm worth $60,000,000!" Packer apparently pulled out a coin and asked nonchalantly, "heads or tails?", according to Bob Stupak's biography. Some variations of the story put the sum at $100,000,000 and claim the line was "I'll flip ya for it", but Bob Stupak claims to have witnessed it.-Wikpedia.

I'll fill you in Wally. It NEVER happened. Get it? It's what we call an "urban legend". Nice try. We have them too. One claims Fred Rogers was a Marine Sniper. That never happened either.

I did however find a very interesting quote by the deceased: {If a working class Englishman saw a bloke drive past in a Rolls-Royce, he'd say to himself "Come the social revolution and we'll take that away from you, mate". Whereas if his American counterpart saw a bloke drive past in a Cadillac he'd say "One day I'm going to own one of those". To my way of thinking the first attitude is wrong. The latter is right.}
Kerry Packer

Do you understand that you geek? The richest man in Australia, got there by emulating American Business models. That's just tooooooo sweeeeet!
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#5 Consumer Comment

What's the moral of THAT story?

AUTHOR: Nick - (U.S.A.)

Wally:
The Aussie got sick of it in the end and walked over to the loud mouth and said "son, what's your total worth?" The Texan puffed out his chest and said $100 million in an arrogant manner. The Aussie said I'm sick of your B/S I'll toss you double or nothing for the lot.

So are you saying that Aussies are impatient, aggressive types who are willing to lose their total worth on a whim because other people seem arrogant?

Hey, I don't make anywhere near 100,000 a year, so while I'm glad for you, I don't appreciate you looking down on people based on the money they make. Unless I seem arrogant, and you're a betting man...

...I could act like a Texan for your pay! :)

(just bustin yer Chops, Wally)
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#6 Consumer Comment

Sorry but I had to laugh at Robert

AUTHOR: Wally - (Australia)

Sorry Leticia but Robert is an absolute moron. Can't you conceive what it is like to run a successful business with very good staff, Robert? I guess not because you are a small thinking grease monkey who says wow 200K turnover a year is fantastic - I'm a hero???
Ben, Robert is the one who needs to rejoin Planet Earth. He has mates who do "nets" for $500 - $1000 and don't get many to do. I said Wans Robert - look it up. Don't comment on work or incomes you can't conceive. You deserve pity my little grease monkey - keep it up and you won't have a business at all and you will have to sell your 3 trailers in 3 states to survive.
I am reminded of one of our great Australians who passed away recently who owned a number of casinos and really enjoyed a bet himself. He was in the high rollers room at one of your casinos and a loud mouthed Texan similar to Robert was talking up a storm and disrupting everyone. The Aussie got sick of it in the end and walked over to the loud mouth and said "son, what's your total worth?" The Texan puffed out his chest and said $100 million in an arrogant manner. The Aussie said I'm sick of your B/S I'll toss you double or nothing for the lot. - The loudmouth turned and walked away. The Aussies name was Kerry Packer, Robert look him up. I feel like calling you to shut you up but I couldn't stand your crying. You little peon - have your last say. Most of us on this thread could buy and sell you 100 times over. Dream, my little grease monkey, because you will never achieve what we have.
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#7 Consumer Comment

What are you smoking Ben?

AUTHOR: Robert - (U.S.A.)

"Well now that you have finally answered the question (jeez....took you long enough!) with a "resounding" NO!.......

You completely just shot yourself in the foot!

Thanks for trouncing your own statement of "always deal with the manager for any purchase". Pathetic."

Huh? How does the fact that my wife, as is 99.9999999999% of the Earth's population, who is fully capable of buying fruit(why are you so stuck on bananas?) without assistance, negate my statement that "I'd ask the manager for anything I had questions about." She grabs a buggy, wanders around the store picking out what she wants, and goes to the check-out line, where the cashier scans it all and takes her money. At what point did I ever say the cashier should be fired and the Manager ring up the sale? I'll ask this question again...What possible line of questioning could there be for the purchase of your precious banana? No questions, no need for assistance.

Onward and downward. You are very good at backpedaling Ben. I provided a scenario where the salesman has NO AUTHORITY over the sale(cars) and you tried to show me how I am wrong, by throwing the F&I guy into the mix. I eliminated that idiocy outright, so naturally Ben comes up with "Drop the whole car line. That whole pathetic excuse has been completely trounced". Yes, you sure did trounce me. I showed how the F&I guy has NOTHING to do with the sale of the car(he handles financing and insurance AFTER the sale), so to you, I was "trounced". Perhaps you should leave Bizzaro World, and come back to Earth. The salesmen in nearly ALL businesses have NO AUTHORITY. If they did, the company would have no need for Managers. Salesmen are there to SELL, not provide company policies.

As for the other thread, let us take a look. You claimed SENATOR McCarthy persecuted your Grandfather. I said he did not. The facts are simple. McCarthy was a SENATOR and looked for the enemy in the US Government ONLY! The HOUSE Committee on Un-American Activities would have dealt with your Grandfather. Therefore, SENATOR McCarthy had NOTHING to do with your family. You provided a name with no information. I provided facts, just as I did in this post. Senators do not sit on House panels. Watch C-Span and learn about your Government. Oh wait, you're the guy who didn't know his hometown is the Seat for his County and has the County Government there, along with the Board of Education. Riiight. Talk about dodging!

Make light of the people in these threads that do not agree with your vitriol. Who's on your side? James of Canada(thought German U-Boats were cruising in the Great Lakes, and we were supplying the n**i's with there weapons), James of Tupper Lake(enough said), and Charles of Phenix City(ditto), Roseanne(Lynne, Karen, John, Jason, and any other Cybil-like personalities she has), and of course, Wally(who cannot tell the same story twice, and wants us to believe he makes around $500K fixing computers, and cannot answer a question at all). I'll gladly take the others, who ALL seem to be more rational and intelligent.

Have fun Ben. We'll give you a warm welcome when you arrive on this planet.
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#8 Consumer Comment

You are wrong Leticia

AUTHOR: Wally - (Australia)

Leticia, you are totally wrong about me looking down on you because of your income. The only reason I mentioned mine is because Robert is forever putting low income people down and I wanted him to know that there are millions of people with a much higher income than his. There are of course millions of people with much higher incomes than mine also.
The one difference between Robert and I is that I don't try to act the big man. Read his drivel on Pat Benatar and you will see that it is he that puts down anyone less financially fortunate than himself. At $10 an hour you are the salt of the earth and I'm very aware that you are the backbone of the retail industry.
No, Leticia, I don't look down on you. Everyone on this planet is my peer, with the exception of Robert, he is so far beneath you and I it's a wonder he can breathe.
You are right though this bickering has to stop and as Robert is not going to, I will. I am used to corresponding with intelligent people like you, not lowlifes like Robert. Enjoy!
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#9 Consumer Comment

Wally still cannot respond with any credibility

AUTHOR: Robert - (U.S.A.)

"...perhaps you are one of the millions of backyarders who call themselves a technician and are prepared to work for $15/hour fixing PCs because that is more than you are worth. As well as retail shops my business is network engineering and myself and all my guys are qualified to do what we do. The majority of work we are paid to do is implementing and maintaining wans. I suggest you take your foot out of your mouth and tell your big brother Robert that he hasn't a clue."

I know some guys who do what you NOW claim to do Wally. They charge about $500-$1000 to set up nets, and the work is few, and far between. They charge pretty high rates, like you claim to do. Of course, the end result is, they don't make very much gross from it, so your make-believe income is just that...make-believe.

By the way, my brother is buried in Arlington National Cemetary, and I really don't think Sean is his reincarnation.

"Robert, do you think you have the monopoly on tax deductions? Do you think for one second that anyone in Australia that makes a decent living doesn't legally minimise the tax they pay? You are thicker than I thought my little low income grease monkey."

"We haven't had a socialist government for over 10 years and you quote incomes that you wouldn't have a clue about. I suggest you do even a little research before you open your mouth and show the world just how ignorant you really are."

Always with the name calling. I expect nothing more from a ponce, such as yourself. Your country has taxes on taxes, and taxes imbedded in the cost of everything. The actual amounts are staggering. Your income taxes are just a fraction of your total tax burden. Socialist countries are like that. And yes, according to the OFFICIAL Australian Government website, your country IS Socialist. What do you think pays for ALL the Government programs? We have it bad here, but your Government spun completely out of control decades ago. I gat the income figures from your OFFICIAL Government site also. I guess the guys collecting the taxes aren't as "extremely" well "educated" as yourself.

Did they stop being Socialist when they confiscated everybody's guns? That was about 10 years ago. Nope. Taking the guns allowed them to be even more creative at stealing money from the citizens.

"As for you thinking you have caught me out with a spelling mistake, think again. In the queen's english, which if you had any smarts you would know that Australia uses, there are variants in the spelling of some words. Theatre instead of theater, centre instead of center meagre instead of meager etc etc etc. Incidentally I have never used spell check in my life - I don't have to - I have an extremely good education."

Riiiiiight. Try using your "extremely good education and learn about Capital letters for Queen's English. So much for your "extremely good education", you wankre.

"Of course I make typos every now and then, everyone does.
It is also great to know that you are such an expect on my country."

Yep. That "extremely good education strikes again. Try spelling it e-x-p-e-r-t. Maybe you should check your spelling next time.

You are truly beyond hope Wally. As I keep asking, and you respond with a roaring YES, CYBMS?
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#10 Consumer Comment

Funny Alex has been here the whole time!

AUTHOR: Ben - (U.S.A.)

Another curious statment......

"This happened years ago to the OP. He's let it go."

Funny Alex made the original post in January of this year. Thats not "years" ago.

Also, Alex has been here throughout the entire thread! Hardly "letting it go". He hasnt let go. I havent let go. Robert, Denny, and Omesshio havent let it go.

So what! Its a thread. If you want to let it go then....cya! More power to ya!
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#11 Consumer Comment

So.....FINALLY!

AUTHOR: Ben - (U.S.A.)

Well now that you have finally answered the question (jeez....took you long enough!) with a "resounding" NO!.......

You completely just shot yourself in the foot!

Thanks for trouncing your own statement of "always deal with the manager for any purchase". Pathetic.

So now that you have made your own smoke screen worthless, can we NOW move on to the subject at hand.... A misleading or lying employee!

Whats your take on it Robert? (notice the question mark? Its a question Robert!) Are you going to bring up another lame excuse? Are you going to hold to your "deal with the manager" line now that you yourself have said you dont follow it? Or are you going to say the ethical, honest thing that Leticia had to say for you, Omesshio, and Denny.....that the employee was WRONG, and should be repremanded or terminated?

Of course your not! That would make a business acutally have to step up to the plate and take responsibility for its actions, policies, and employees.

Something you have stated time and time again is against your core beliefs every time you say "the customer is always wrong".

Oh and about your "facts" from the other thread. Im still waiting for your facts about McCarthy! Which you have shown NONE, and I have shown PLENTY. The reason everyone left that thread is simple.....everyone showed their facts, you and your redneck little buddies never could. You just dodged and ignored just like you do here.

(sorry folks...I just had too. Robert doesnt seem to fathom just what a "fact" is)
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#12 Consumer Comment

So.....FINALLY!

AUTHOR: Ben - (U.S.A.)

Well now that you have finally answered the question (jeez....took you long enough!) with a "resounding" NO!.......

You completely just shot yourself in the foot!

Thanks for trouncing your own statement of "always deal with the manager for any purchase". Pathetic.

So now that you have made your own smoke screen worthless, can we NOW move on to the subject at hand.... A misleading or lying employee!

Whats your take on it Robert? (notice the question mark? Its a question Robert!) Are you going to bring up another lame excuse? Are you going to hold to your "deal with the manager" line now that you yourself have said you dont follow it? Or are you going to say the ethical, honest thing that Leticia had to say for you, Omesshio, and Denny.....that the employee was WRONG, and should be repremanded or terminated?

Of course your not! That would make a business acutally have to step up to the plate and take responsibility for its actions, policies, and employees.

Something you have stated time and time again is against your core beliefs every time you say "the customer is always wrong".

Oh and about your "facts" from the other thread. Im still waiting for your facts about McCarthy! Which you have shown NONE, and I have shown PLENTY. The reason everyone left that thread is simple.....everyone showed their facts, you and your redneck little buddies never could. You just dodged and ignored just like you do here.

(sorry folks...I just had too. Robert doesnt seem to fathom just what a "fact" is)
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#13 Consumer Comment

So.....FINALLY!

AUTHOR: Ben - (U.S.A.)

Well now that you have finally answered the question (jeez....took you long enough!) with a "resounding" NO!.......

You completely just shot yourself in the foot!

Thanks for trouncing your own statement of "always deal with the manager for any purchase". Pathetic.

So now that you have made your own smoke screen worthless, can we NOW move on to the subject at hand.... A misleading or lying employee!

Whats your take on it Robert? (notice the question mark? Its a question Robert!) Are you going to bring up another lame excuse? Are you going to hold to your "deal with the manager" line now that you yourself have said you dont follow it? Or are you going to say the ethical, honest thing that Leticia had to say for you, Omesshio, and Denny.....that the employee was WRONG, and should be repremanded or terminated?

Of course your not! That would make a business acutally have to step up to the plate and take responsibility for its actions, policies, and employees.

Something you have stated time and time again is against your core beliefs every time you say "the customer is always wrong".

Oh and about your "facts" from the other thread. Im still waiting for your facts about McCarthy! Which you have shown NONE, and I have shown PLENTY. The reason everyone left that thread is simple.....everyone showed their facts, you and your redneck little buddies never could. You just dodged and ignored just like you do here.

(sorry folks...I just had too. Robert doesnt seem to fathom just what a "fact" is)
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#14 Consumer Comment

So.....FINALLY!

AUTHOR: Ben - (U.S.A.)

Well now that you have finally answered the question (jeez....took you long enough!) with a "resounding" NO!.......

You completely just shot yourself in the foot!

Thanks for trouncing your own statement of "always deal with the manager for any purchase". Pathetic.

So now that you have made your own smoke screen worthless, can we NOW move on to the subject at hand.... A misleading or lying employee!

Whats your take on it Robert? (notice the question mark? Its a question Robert!) Are you going to bring up another lame excuse? Are you going to hold to your "deal with the manager" line now that you yourself have said you dont follow it? Or are you going to say the ethical, honest thing that Leticia had to say for you, Omesshio, and Denny.....that the employee was WRONG, and should be repremanded or terminated?

Of course your not! That would make a business acutally have to step up to the plate and take responsibility for its actions, policies, and employees.

Something you have stated time and time again is against your core beliefs every time you say "the customer is always wrong".

Oh and about your "facts" from the other thread. Im still waiting for your facts about McCarthy! Which you have shown NONE, and I have shown PLENTY. The reason everyone left that thread is simple.....everyone showed their facts, you and your redneck little buddies never could. You just dodged and ignored just like you do here.

(sorry folks...I just had too. Robert doesnt seem to fathom just what a "fact" is)
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#15 Consumer Comment

I'll try to respong as I would to a two year old, Ben

AUTHOR: Robert - (U.S.A.)

"Do you (or your wife!) deal with the manager when buying a bananna!"

NO!

Is that simple enough for you? She doesn't have to ask the Manager ANYTHING when she buys fruit. It's a friggin banana you dipstick. What possible line of questioning could there possibly be?

"His only reason for posting on CC threads is just to take his main frustrations out on me because he got his butt handed too him in a Bush thread..."

Huh? Not only did I NOT get trounced by YOU or any of your cohorts in those two threads, it was in fact YOU and your cohorts who were eliminated from the discussion through the usage of FACTUAL information. You even resorted to outright lies and deception. We ALL loved the "I have stacks of evidence" crap, and then suddenly "I cannot post any of it". Right. Claim something, then backpedal rapidly when called on it. THAT is your style.

Have fun Ben. Where would we all be if we didn't have our Superhero fighting the misguided fight for all of us shopping at Circuit City. Maybe you can get Clobberella and Super King to help you.
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#16 Consumer Comment

Truth....retail.....and employees lies.

AUTHOR: Ben - (U.S.A.)

To end this whole line of the employee lying, and what should have been done about it....here goes....


Denny and Omesshio have just ignored the issue from moment one.

Robert has thrown every smoke screen he possibly could to divert and confuse the situation. Not to mention, just generally bash ALL consumers as a whole.

Why have I been staying on this one subject of "lying" for so long.....Ill tell you....

Back in the early 90's, I breifly took a job at The Good Guys during the Chrismas season to make extra money when I was between my CBS and Pacific Bell jobs. Pacific Bell had a hiring freeze and I had to remain in contractor status on part time. That ended after only 3 months when the hiring freeze was lifted and thus, I quit working at The Good Guys.

Now I know for a FACT that employees of the The Good Guys were trained for almost a week (if not more depending on the individual store and IF they had a computer section) on everything from the point of sale system to company POLICY inculding how REFUNDS are handled. They had to complete this training before they were even let on the retail floor and put in front of a customer. I also know for a FACT that Circuit City has JUST such a training program.

So when I sit back and watch Omesshio and Denny ignore a statement like "the employee lied or mis-led on a refund policy" or I see Robert say "ignore the salesman because he has no authority" all I can do is sit back and laugh out loud about it. To ignore it is one thing, to say that a salesman is not a point of contact about a refund policy is a complete, all out, abomination of reality. I know for a FACT that it IS part of the salesmans responsibility.

Now over and over I have waited for the three of these jokers to come to reality and address it.

NONE HAVE.

Now we have Leticia come here and state EXACTLY what I was waiting for and expecting of Denny, Robert, and Omesshio(chris!).

I havent ignored you Leticia when you say that an employee should be repremanded or even fired if they mis-lead or lie about company policy. I have known that and have believed that from the beginning.

What I have been doing is waiting for these three to SAY IT as well.

Obviously they cant, or outright dont believe me, or you. Or any other rational thought for that matter.
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#17 Consumer Comment

Robert....still dodging?

AUTHOR: Ben - (U.S.A.)

Robert, once again you have avoided the question.......

"Wonderful Benjo. Some of us don't have many questions about bananas. They all pretty much look and taste the same. Is grocery shopping really that hard to do? My wife usually gets a couple weeks worth of food within an hour...and that includes driving there and back, about 15 minutes each way. Apparently, my wife is better at it than you. What exactly would you like her to ask the Manager about a banana?"


So once again I will ask.....

Do you (or your wife!) deal with the manager when buying a bananna!


Drop the whole car line. That whole pathetic excuse has been completely trounced. A car purchase is nothing like a simple PC game.

Continue to throw up this smoke screen if you wish. I asked a simple question which you just cant seem to answer or even fathom.

None of excuses hold any water. Get real. Your consistant and constant dodging and bringing up of noh-relevant subjects just shows your incredible foolishness.
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#18 Consumer Comment

Nonsense?

AUTHOR: Ben - (U.S.A.)

Leticia,

"Ben, you just post nonsense on every CC report on here because you feel that you got screwed by CC. (Remember when you called me Chris?)"

Sorry, I dont remember calling you "Chris". What I do remember is calling Omessiho "Chris" and he hasnt denied being a "chris" in the past.

If you misunderstood who I was calling "Chris", then I'm sorry. This whole "Chris" thing goes back, and is part of your next comment about "being screwed by CC".

I have NOT been "screwed" by Circuit City. I've always been aware of their un-ethical tactics and have never fallen prey to them. Why I post on these threads (for the zillionth time!) is that there was a "Chris" who now goes by "Omessiho" that insulted, bashed, and was generally rude to just about person that dared to make a comment or complaint about Circuit City. After several weeks of watching this BS, I could take no more. "Chris" soon changed his name to Omessiho and here we all are. Denny soon followed, and then by another named "Alex" (not the Alex of this thread obviously!) who even tried to impersonate me (totally proven!...dont even bother going there!). He had to run with his tail between his legs after he goofed and posted under my name....but with his usual rants making himself look like a compete fool. Now we even have Robert whos sole purpose is to just bash the universe. His only reason for posting on CC threads is just to take his main frustrations out on me because he got his butt handed too him in a Bush thread which has no relevance to this thread (of course he has tried numerous times to tie them together).

So if I called you "Chris"......sorry.

But if you think that calling these un-ethical people on their consumer bashing "nonsense" then you have another thing comming.

If you think that having your salesmen lie to consumers...then you have another thing comming.

If you think that its ok to have employees bash and berate at every turn saying the "customer is always wrong"...then you have another thing comming.

If you think that avoiding the subject and comming up with new and outrageous excuses for a simple situation is fine...then you have another thing comming.

If you think that not honoring your warranties is ok...then you have another thing comming.

If you think its ok to NOT post your policy clearly in every store and fall back over and over again that "its posted in every store" ignoring consumer comments to the opposite is ok....then you have another think comming.
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#19 Consumer Comment

OMG WILL ALL OF YOU GROW UP!!!!

AUTHOR: Leticia - (U.S.A.)

I posted my reply about corporations TWICE! And all of you guys just want to show who has the bigger balls!

It's funny my husband, (who is probably younger than all of you, as I also probably am.) acts more mature than ALL OF YOU! (and he is younger than me!)

STOP IT!

Wally, you laughed about making $60/hr and how that was pittance. Okay, then in your eyes I'm a low life nothing since the highest I made per hour was $10/hr.

Did you ever think that the pay scale may be different in Australia? Maybe due to a different currency?

And Robert, you fell right back into his trap. He insults you so you insult him back. Just trying to be one up on him.

Ben, you just post nonsense on every CC report on here because you feel that you got screwed by CC. (Remember when you called me Chris?)

Now if we are all adults, as I know I am, I seriously wonder about the rest of you. Then why can you guys not just let it go????? This happened years ago to the OP. He's let it go.

GROW UP AND LET IT GO!!!!
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#20 Consumer Comment

OMG WILL ALL OF YOU GROW UP!!!!

AUTHOR: Leticia - (U.S.A.)

I posted my reply about corporations TWICE! And all of you guys just want to show who has the bigger balls!

It's funny my husband, (who is probably younger than all of you, as I also probably am.) acts more mature than ALL OF YOU! (and he is younger than me!)

STOP IT!

Wally, you laughed about making $60/hr and how that was pittance. Okay, then in your eyes I'm a low life nothing since the highest I made per hour was $10/hr.

Did you ever think that the pay scale may be different in Australia? Maybe due to a different currency?

And Robert, you fell right back into his trap. He insults you so you insult him back. Just trying to be one up on him.

Ben, you just post nonsense on every CC report on here because you feel that you got screwed by CC. (Remember when you called me Chris?)

Now if we are all adults, as I know I am, I seriously wonder about the rest of you. Then why can you guys not just let it go????? This happened years ago to the OP. He's let it go.

GROW UP AND LET IT GO!!!!
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#21 Consumer Comment

OMG WILL ALL OF YOU GROW UP!!!!

AUTHOR: Leticia - (U.S.A.)

I posted my reply about corporations TWICE! And all of you guys just want to show who has the bigger balls!

It's funny my husband, (who is probably younger than all of you, as I also probably am.) acts more mature than ALL OF YOU! (and he is younger than me!)

STOP IT!

Wally, you laughed about making $60/hr and how that was pittance. Okay, then in your eyes I'm a low life nothing since the highest I made per hour was $10/hr.

Did you ever think that the pay scale may be different in Australia? Maybe due to a different currency?

And Robert, you fell right back into his trap. He insults you so you insult him back. Just trying to be one up on him.

Ben, you just post nonsense on every CC report on here because you feel that you got screwed by CC. (Remember when you called me Chris?)

Now if we are all adults, as I know I am, I seriously wonder about the rest of you. Then why can you guys not just let it go????? This happened years ago to the OP. He's let it go.

GROW UP AND LET IT GO!!!!
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#22 Consumer Comment

OMG WILL ALL OF YOU GROW UP!!!!

AUTHOR: Leticia - (U.S.A.)

I posted my reply about corporations TWICE! And all of you guys just want to show who has the bigger balls!

It's funny my husband, (who is probably younger than all of you, as I also probably am.) acts more mature than ALL OF YOU! (and he is younger than me!)

STOP IT!

Wally, you laughed about making $60/hr and how that was pittance. Okay, then in your eyes I'm a low life nothing since the highest I made per hour was $10/hr.

Did you ever think that the pay scale may be different in Australia? Maybe due to a different currency?

And Robert, you fell right back into his trap. He insults you so you insult him back. Just trying to be one up on him.

Ben, you just post nonsense on every CC report on here because you feel that you got screwed by CC. (Remember when you called me Chris?)

Now if we are all adults, as I know I am, I seriously wonder about the rest of you. Then why can you guys not just let it go????? This happened years ago to the OP. He's let it go.

GROW UP AND LET IT GO!!!!
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#23 Consumer Comment

Robert's brother Sean

AUTHOR: Wally - (Australia)

Sean, perhaps you are one of the millions of backyarders who call themselves a technician and are prepared to work for $15/hour fixing PCs because that is more than you are worth. As well as retail shops my business is network engineering and myself and all my guys are qualified to do what we do. The majority of work we are paid to do is implementing and maintaining wans. I suggest you take your foot out of your mouth and tell your big brother Robert that he hasn't a clue. I don't lie because I don't have to, unlike a lot of you on this thread who never let the truth get in the way of a good story, particularly your brother.
Robert, do you think you have the monopoly on tax deductions? Do you think for one second that anyone in Australia that makes a decent living doesn't legally minimise the tax they pay? You are thicker than I thought my little low income grease monkey.
As for you thinking you have caught me out with a spelling mistake, think again. In the queen's english, which if you had any smarts you would know that Australia uses, there are variants in the spelling of some words. Theatre instead of theater, centre instead of center meagre instead of meager etc etc etc. Incidentally I have never used spell check in my life - I don't have to - I have an extremely good education. Of course I make typos every now and then, everyone does.
It is also great to know that you are such an expect on my country. We haven't had a socialist government for over 10 years and you quote incomes that you wouldn't have a clue about. I suggest you do even a little research before you open your mouth and show the world just how ignorant you really are. I keep asking myself if you are for real and I think to myself that nobody could be that stupid but I guess you really are. My sympathies to you.
Keep up the good fight Alex. CC owes you a refund. Ignore the roberts, dennys, seans etc they have not a clue about integrity and ethics in business. Good luck.
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#24 Consumer Comment

And one more thing Wally

AUTHOR: Robert - (U.S.A.)

Since you like to spell check everyone else's posts, or is just mine, how about using your vast education and learn to spell "meager" correctly.

Also, I pay next to nothing in Federal taxes due to our antiquated system that allows me to write nearly everything off. Florida has no income tax, so I get by even better here.

Your country however, has a monstrous tax structure. Nearly 60% of what you gross, goes back to your government in taxes. Pretending you make $200/hour, then paying $120 back to the Government is not that good. And nowhere on this planet does a geek fixing computers make more than Attorneys and Doctors. You are not Bill Gates, and he doesn't fix them either.

Your story reminds me of a joke. This guy was advertising his services for $1M/hour. When asked if he thought anyone would actually pay him that, he simply shrugged and said "it only takes one, then I can retire".

Have fun in your sandbox.
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#25 Consumer Comment

$240/hour as an IT Tech?

AUTHOR: Sean - (U.S.A.)

Wally,

Now I know you're lying when you say that. There is not way you make $500k/year doing IT. And, if you are, then you are the only one in the world. The job market is so saturated with Unemployed IT workers, that they are willing to make $15/hour and call it ice cream.

Robert,

You need to realize you will get know where with Ben & Alex. You must know that there are a lot of stupid people in America, and these 2 are the poster children for birth control.
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#26 Consumer Comment

I keep asking the same question, and Wally keeps answering it with a resounding YES!!

AUTHOR: Robert - (U.S.A.)

You are so full of it Wally. You defy logic, and are just too stupid for words to describe.

In your Socialist Utopia, where everyone makes roughly the same, you wouldn't understand "cost of living", or how it affects both gross, and net incomes. The average geek is Australia makes $40K/year. Managers make upwards of $150K.

I made just over $200K gross in my FIRST year open in this town. New guy in town, opened a shop and took $200K away from the guys who have been here for years. This means I took away their customers(how, when I am so mean and terrible?) and their business. It's even better when you consider I had no phone book advertising, and very little print advertising. It ALL came from "word of mouth". That's something a good little Socialist like yourself doesn't understand.

As for ANYONE paying you $200/hour for fixing their computers, that's too funny. Get a grip on reality. Nothing you have blathered has made any sense up to now, and this latest shitfest is just more of the same from you. Are you really this hooked on money? You are the one who was whining about me not wanting to ride in coach, like you always do. People with money, do NOT ride coach.

But then, nothing you have said has been accurate, or truthful. You spew more bilge than a tugboat.

You keep saying you're going away, at what point in the space/time continuum will this event occur?

And again, like Ben, I keep asking if you can be more stupid. And, like Ben, you keep answering with a resounding YES!!
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#27 Consumer Comment

Highly paid hahaha - thanks for the laugh Robert

AUTHOR: Wally - (Australia)

Well now I am convinced you are a fruitcake Robert. $60/hr is highly paid???? I don't think so. The lowest paid IT tech gets more than that. Multiply it by 4 and then you get somewhere my hourly rate. $200K gross PA - are you serious about being proud of generating that pittance in a year?

If you are serious about your figures then it is no wonder you wouldn't give Alex a refund - you couldn't afford to give a cent back out of your meagre income.

Ben, don't waste your time any longer. This post by Robert shows what a little man he really is. If that is all he can generate from his business he shouldn't be in business!!!
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#28 Consumer Comment

Highly paid hahaha - thanks for the laugh Robert

AUTHOR: Wally - (Australia)

Well now I am convinced you are a fruitcake Robert. $60/hr is highly paid???? I don't think so. The lowest paid IT tech gets more than that. Multiply it by 4 and then you get somewhere my hourly rate. $200K gross PA - are you serious about being proud of generating that pittance in a year?

If you are serious about your figures then it is no wonder you wouldn't give Alex a refund - you couldn't afford to give a cent back out of your meagre income.

Ben, don't waste your time any longer. This post by Robert shows what a little man he really is. If that is all he can generate from his business he shouldn't be in business!!!
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#29 Consumer Comment

Highly paid hahaha - thanks for the laugh Robert

AUTHOR: Wally - (Australia)

Well now I am convinced you are a fruitcake Robert. $60/hr is highly paid???? I don't think so. The lowest paid IT tech gets more than that. Multiply it by 4 and then you get somewhere my hourly rate. $200K gross PA - are you serious about being proud of generating that pittance in a year?

If you are serious about your figures then it is no wonder you wouldn't give Alex a refund - you couldn't afford to give a cent back out of your meagre income.

Ben, don't waste your time any longer. This post by Robert shows what a little man he really is. If that is all he can generate from his business he shouldn't be in business!!!
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#30 Consumer Comment

Highly paid hahaha - thanks for the laugh Robert

AUTHOR: Wally - (Australia)

Well now I am convinced you are a fruitcake Robert. $60/hr is highly paid???? I don't think so. The lowest paid IT tech gets more than that. Multiply it by 4 and then you get somewhere my hourly rate. $200K gross PA - are you serious about being proud of generating that pittance in a year?

If you are serious about your figures then it is no wonder you wouldn't give Alex a refund - you couldn't afford to give a cent back out of your meagre income.

Ben, don't waste your time any longer. This post by Robert shows what a little man he really is. If that is all he can generate from his business he shouldn't be in business!!!
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#31 Consumer Comment

Here you go Benjo

AUTHOR: Robert - (U.S.A.)

"If we are not supposed to goto the salesmen for advice on return, refund, purchasing, pricing, etc........then just what the heck are salesmen for???"

They are there to present the product, and ring up the sale. Nothing else. Any further questions should be presented to someone with AUTHORITY.

"There are laws, taxes, and licensing involved that require you to deal with....THE FINANCE OFFICER!!! Forgot that little guy there in your drivel eh????? General manager, and salsman be damned. Sooner or later it doesnt matter one way up or down....your signing your papers in front of the finance manager/officer/associate etc. (or whatever they call him/her at each respective dealership). Not a general manager or salesman. So obviously your full of it or you have never bought a car."

The F&I guy does not sell the car. He simply handles the financial paperwork AFTER the deal has been made. I get my own financing from my Bank or Credit Union, so I don't have to bother with the F&I guy anyway. The paperwork is handled by the sales manager, and they get paid by my financial institution. The F&I guy gets nothing from me. So obviously, you're full of it, or you have never bought a car.

"BTW Im still waiting for an answer to that QUESTION. Ill make it more simple for you...Do you or your wife deal directly with the manager at a grocery store when buying a bannana. Personally, I'd just ask the produce guy right there in the isle. ITS HIS JOB!"

Wonderful Benjo. Some of us don't have many questions about bananas. They all pretty much look and taste the same. Is grocery shopping really that hard to do? My wife usually gets a couple weeks worth of food within an hour...and that includes driving there and back, about 15 minutes each way. Apparently, my wife is better at it than you. What exactly would you like her to ask the Manager about a banana?

And finally Benjo. I think Alex sums it up quite nicely:
"As for Robert, I don't really know what to say about your argument that it's my own fault/I'm stupid for listening to the salesmen. I agree with you on this one."

Yep, that's about as simple as it gets Benjo.
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#32 Consumer Comment

Alex, why do you find it hard to believe?

AUTHOR: Robert - (U.S.A.)

Let me guess...You think mechanics are retarded and are lucky if they make minimum wage.

Here's a newsflash. REAL mechanics are among the highest paid professionals there are. I make $60/hour. How much do you make? All of my bills are paid within the first 2 weeks, each month. How about you? ALL of my tools and equipment are paid for. After rent, utilities, and mortgage payments, it's all gravy. I grossed over $200K last year, from my little shop, with an average profit margin of 80%. Not bad for a "greasemonkey".

I take time off whenever I want. Most months, I take a week off and head back to NC for time off. I shuttle between the house here, and there. It's nice and quiet in NC, so I can actually relax.

While I am up there, the "guys" watch the shop and make me money. I pay them extra for carrying the extra work load.

My only suggestion about how to resolve your issue with the game, is to contact the software company. They can probably assist you.

And ALL of my purchases turn into deductions from my taxable income. You would be surprised how the system works. Talk about business, it's deductable. Hand out cards, it's deductable. Everything is advertising, and all advertising is deductable. My reciepts are kept in a filing cabinet in my office. I can find anything from 3 years ago within 5 minutes.
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#33 Consumer Comment

Alex, why do you find it hard to believe?

AUTHOR: Robert - (U.S.A.)

Let me guess...You think mechanics are retarded and are lucky if they make minimum wage.

Here's a newsflash. REAL mechanics are among the highest paid professionals there are. I make $60/hour. How much do you make? All of my bills are paid within the first 2 weeks, each month. How about you? ALL of my tools and equipment are paid for. After rent, utilities, and mortgage payments, it's all gravy. I grossed over $200K last year, from my little shop, with an average profit margin of 80%. Not bad for a "greasemonkey".

I take time off whenever I want. Most months, I take a week off and head back to NC for time off. I shuttle between the house here, and there. It's nice and quiet in NC, so I can actually relax.

While I am up there, the "guys" watch the shop and make me money. I pay them extra for carrying the extra work load.

My only suggestion about how to resolve your issue with the game, is to contact the software company. They can probably assist you.

And ALL of my purchases turn into deductions from my taxable income. You would be surprised how the system works. Talk about business, it's deductable. Hand out cards, it's deductable. Everything is advertising, and all advertising is deductable. My reciepts are kept in a filing cabinet in my office. I can find anything from 3 years ago within 5 minutes.
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#34 Consumer Comment

I THOUGHT THAT I'D MADE MY POINT ABOUT CORPATIONS TO YOU CHILDREN!

AUTHOR: Leticia - (U.S.A.)

I guess I'll put it into easier terms. The salesperson,cashier, etc. is trying to make a sale. But they are SUPPOSED to do it within the company guidelines, of which they are informed.

If they lie to the customer, and then the customer complains about said lie, they LOSE THEIR JOB!

The STORE MANAGER is NOT the OWNER of the store and therefore has to adhere to CORPORATE policy, or LOSE THEIR JOB!

As I mentioned before salepersons or cashiers found to be intentionally misleading the customer, will LOSE THEIR JOB, due to their actions.
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#35 Author of original report

First of all, a thanx to Ben and Wally

AUTHOR: Alex - (U.S.A.)

Thank you both for sticking up for me. I appreciate it.

Denny, I have an interesting question for you: how do we know retailers won't abuse the whole "policy trumps employee promises" thing? That is to say, managers order employees sell sell/fire them, employee promises X, consumer relies on that, consumer comes back and asks said promise to be backed up, company says no and scampers away.

My answer? There is none. And companies do it all the time. It's dishonest and unethical. I'm looking forward to yours.

Next, I'll say for the Xth time that the policy was not and is not disclosed (please see previous posts and READ THEM). If you reaally want to make the argument that I must be "blind", or an idiot, fine.

This brings me to my next point: the trolls here seem to think that if you just call somebody stupid enough times, it will suffice. I was stupid for not seeing the signs about the refund policy?

"The return policies are CLEARLY written AND posted EVERYWHERE in the store, including the registers, the aisles, the return counter, the customer pick-up counter, the door, the receipt, etc. " Gosh, the signs must be everywhere right? Unfortunately no. There were no signs. There were not then and there are not now. We can make things up all we want but the fact remains that CC isn't very big on disclosure.

As for Robert, I don't really know what to say about your argument that it's my own fault/I'm stupid for listening to the salesmen. I agree with you on this one.

As for CC, I still stand by my argument not to shop there. The fact that the trolls here still hide behind arguments such as:

1. Customers shouldn't listen to salesmen
2. Employee promises are moot.
3. Companies can change their policies (without honoring old promises) at any time.

These show that I'm right. CC will always dream up excuses to shirk around their duties. Today it's these excuses, tomorrow they'll think up more excuses. The only way to punish these people is to not shop at their stores. Maybe then will they feel obligated to:

1. have reasonable policies.
2. train their employees.
3. DISCLOSE their policies.

..and yes, Robert, of course I'm skeptical that you're able to dig up receipts within hours of my posts from three different states from CC specifically for computer games. I'm also skeptical that an auto mechanic can afford three houses. I'm also skeptical that you've never been ripped off.

I wish I had taken these toads to court....I'm still waiting for my refund.
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#36 Consumer Comment

Ok Robert, Denny....lets take it down to quote by quote...

AUTHOR: Ben - (U.S.A.)

Lets see how much dodging you can continue to do.

Lets start with Denny's "opt out" excuse of the day......

"that company policy will always trump what an associate says.

No one can violate the return policy, not even an employee."

Ok nobody is going to buy Robert or Denny's excuses of "mis-quoting" or putting things in peoples mouths. I am asking QUESTIONS here after you have made a statement.

Denny, if an employee mis-informs a consumer, where does that come into play in your "always trump what the associate says"? This associate was hired to do a job. That job being to help and inform the customer (do i have that wrong?? Or is there some other job description for "salesman" I'm missing?). These are quetions to you Denny, not misquotes or twists or contortions of what you said. You made statement and Im asking legitimate questions that deserve and answer not a dodge. If this salesman mis-informed or lied, then something needs to be said or done about it....period. For management to dodge or avoid the issue is a lapse of ethics and responsibility.

Now on the "violate the return policy", NOBODY even mentioned someone "violating" the return policy. What WAS mentioned was someone "lying" or "mis-informing" about the policy. So that comment can go out with the trash.

Now for Robert........quote for quote......

"A mantra is wholly different from a motto. Learn the two, and you'll be much happier."

Once again we see Robert avoid the question at hand and zero in on an obscure play of words to deflect the real subject. Uh Robert...what does the exact meaning of "mantra" have to do with answering any of the questions laid out before you? You know what the question is that I am asking, just answer it. Stop griping about how it was worded or the symantics of the meanings. Its just a smoke screen, and I'm not buying it.

"In none of these have I ever said to listen to the promises made by the salesman."

Nobody ever said you did!! Good lord man! This is another one of your pathetic smoke screens. The gripe with you is that you say NOT to listen to the salesman! Rememeber? The guy whos job it is to help the customer? Your really reaching here bud. This comment is completely worthless and just a ruse to deflect from the real issue as well.

"You think it's due to their income level. I keep telling you it's due to their having NO AUTHORITY, and therefore, no RESPONSIBILITY."

No, wrong again Robert. I have never mentioned thier income level or authority. YOU DID! On the responsibility front, yes I have. Why? Because it IS THEIR RESPONSIBILITY. As I have said over and over....ITS PROBABLY IN THEIR EMPLOYEE HANDBOOK....."YOU ARE RESPONSIBLE FOR HELPING THE CUSTOMER DURING THE SALE PROCESS" or something to that effect. As for this "income" statment you attribute to me, lets just look at another quote of yours from the beginning your latest drivel about not listening to the salesman....

"Expecting the low man on the totem pole to know ALL of the policies of that store is silly."

Once again...Not I, Robert....its you. Twist and contort all you want. The simple facts are the same. Your expecting everyone to ignore that a salesman lied. Your expecting everyone to NOT deal with the person thats sole purpose is help with the sale.....ABOUT THE SALE!! Thats like saying ignore the car salesman when buying a car because its his job to help people to buy cars. Do you tell your customers to ignore your mechanics and not have them work on your customers cars?????????? Because they are the MECHANICS????? (Its a question using an example Robert! Not a mis-quote or twist...ITS A QUESTION....ANSWER IT!) Thats even like saying "dont look at the sky to see stars...because thats where the stars are!" Duh!

"And I wasn't questioning your sexuality. YOU chose to bring wives into this. YOU showed your true colors as the schoolyard bully, and I called you on it."

Oh really!!! Well lets see how many comments about Wally/Ben? How many comments about Alex/Ben? Eh? And it wasnt my choice to bring wives into this!! My QUESTION was "do YOU speak to a manager when you goto the grocery store to buy a bananna?" Your response was "my WIFE does my grocery shopping". Does that sound like I/ME/BEN brought that subject up??? It was an example and a question Robert. One that you failed miserably at. Your only recourse was to bring in some pathetic outside subject and twist the entire meaning around. I even responded with it with the SAME question "ok fine...does your wife deal with the manager when she buys a bananna?". You succeeded in nothing but dodging the question, attempting to derail the discussion, and showing that you are obviously old/school when it comes to the roles of the sexes in modern society.

BTW Im still waiting for an answer to that QUESTION. Ill make it more simple for you...Do you or your wife deal directly with the manager at a grocery store when buying a bannana. Personally, I'd just ask the produce guy right there in the isle. ITS HIS JOB!

"YOU seemed to have a thing for bananas, and I suggested a reason for that issue."

Once again....back to the sexuality issue eh? SEE ABOVE ABOUT WHY I USED BANANNAS! Jesus you dodge like a 6 year old in a dodge ball game. LAME!

"When you buy a car, the ONLY two people authorized to make the deal are the Sales MANAGER, and the Owner of the dealership. Get it? You are making the deal with the MANAGER, not the salesman. I buy everything through the MANAGER."

A car is a far cry from a $50 video game. There are laws, taxes, and licensing involved that require you to deal with....THE FINANCE OFFICER!!! Forgot that little guy there in your drivel eh????? General manager, and salsman be damned. Sooner or later it doesnt matter one way up or down....your signing your papers in front of the finance manager/officer/associate etc. (or whatever they call him/her at each respective dealership). Not a general manager or salesman. So obviously your full of it or you have never bought a car.

Besides, why use a car. Its an example yes. But far to complex for our simple issue at hand. Might I suggest you use a more simple product? Like how about an apple, orange, or BANANNA??

Next!......

"BTW, I KNEW you just couldn't leave it alone."


Did I say I was?


Any way you slice it Robert, your basically saying "dont deal with the salesman". If its over income, authority, etc. it really doesnt matter. Your just saying dont deal with the exact person that Circuit City hired to deal with you. Moronic!

So I'll ask one more question (which you will dodge for a week and throw up 90 excuses for going off on wierd tangents in a pathetic attempt to put up a smoke screen.....never answering in the end)......

If we are not supposed to goto the salesmen for advice on return, refund, purchasing, pricing, etc........then just what the heck are salesmen for???

Dodge away......and twist Robby.
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#37 Consumer Comment

You just keep coming back for more Ben

AUTHOR: Robert - (U.S.A.)

You and Wally, both need an education. A mantra is wholly different from a motto. Learn the two, and you'll be much happier.

I am not "all over the place". In none of these have I ever said to listen to the promises made by the salesman. I have repreatedly siad the opposite. You think it's due to their income level. I keep telling you it's due to their having NO AUTHORITY, and therefore, no RESPONSIBILITY.

Again I have said all along that Alex is not going to get a refund on opened software.

And I wasn't questioning your sexuality. YOU chose to bring wives into this. YOU showed your true colors as the schoolyard bully, and I called you on it. YOU seemed to have a thing for bananas, and I suggested a reason for that issue. If you want to keep this on a higher level, than leave family out of it.

I DO deal with the manager. When you buy a car, the ONLY two people authorized to make the deal are the Sales MANAGER, and the Owner of the dealership. Get it? You are making the deal with the MANAGER, not the salesman. I buy everything through the MANAGER. This is probably the #1 reason I don't get ripped off...by anyone. Why would I bother with anyone else, since the only people in ANY business who have AUTHORITY are the MANAGER(S) and the owner. Since the salesman has no AUTHORITY, please tell me why I should deal with him.

BTW, I KNEW you just couldn't leave it alone.
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#38 Consumer Comment

You just keep coming back for more Ben

AUTHOR: Robert - (U.S.A.)

You and Wally, both need an education. A mantra is wholly different from a motto. Learn the two, and you'll be much happier.

I am not "all over the place". In none of these have I ever said to listen to the promises made by the salesman. I have repreatedly siad the opposite. You think it's due to their income level. I keep telling you it's due to their having NO AUTHORITY, and therefore, no RESPONSIBILITY.

Again I have said all along that Alex is not going to get a refund on opened software.

And I wasn't questioning your sexuality. YOU chose to bring wives into this. YOU showed your true colors as the schoolyard bully, and I called you on it. YOU seemed to have a thing for bananas, and I suggested a reason for that issue. If you want to keep this on a higher level, than leave family out of it.

I DO deal with the manager. When you buy a car, the ONLY two people authorized to make the deal are the Sales MANAGER, and the Owner of the dealership. Get it? You are making the deal with the MANAGER, not the salesman. I buy everything through the MANAGER. This is probably the #1 reason I don't get ripped off...by anyone. Why would I bother with anyone else, since the only people in ANY business who have AUTHORITY are the MANAGER(S) and the owner. Since the salesman has no AUTHORITY, please tell me why I should deal with him.

BTW, I KNEW you just couldn't leave it alone.
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#39 Consumer Comment

You just keep coming back for more Ben

AUTHOR: Robert - (U.S.A.)

You and Wally, both need an education. A mantra is wholly different from a motto. Learn the two, and you'll be much happier.

I am not "all over the place". In none of these have I ever said to listen to the promises made by the salesman. I have repreatedly siad the opposite. You think it's due to their income level. I keep telling you it's due to their having NO AUTHORITY, and therefore, no RESPONSIBILITY.

Again I have said all along that Alex is not going to get a refund on opened software.

And I wasn't questioning your sexuality. YOU chose to bring wives into this. YOU showed your true colors as the schoolyard bully, and I called you on it. YOU seemed to have a thing for bananas, and I suggested a reason for that issue. If you want to keep this on a higher level, than leave family out of it.

I DO deal with the manager. When you buy a car, the ONLY two people authorized to make the deal are the Sales MANAGER, and the Owner of the dealership. Get it? You are making the deal with the MANAGER, not the salesman. I buy everything through the MANAGER. This is probably the #1 reason I don't get ripped off...by anyone. Why would I bother with anyone else, since the only people in ANY business who have AUTHORITY are the MANAGER(S) and the owner. Since the salesman has no AUTHORITY, please tell me why I should deal with him.

BTW, I KNEW you just couldn't leave it alone.
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#40 Consumer Comment

And ben always seems to forget

AUTHOR: Denny - (U.S.A.)

that company policy will always trump what an associate says.

No one can violate the return policy, not even an employee.

what is written is contract.

what an employee says that is against a contract doesn't qualify nor matter.

Soryr, ben as much as you think that CC is to blame, they aren't. their return policies are black and white, and there is nothing you or the OP can state that changes that FACT.
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#41 Consumer Comment

Ok Robert enough!

AUTHOR: Ben - (U.S.A.)

Robert lets go over all the excuses you have given to hate the consumer and post on this thread in particular.....

First you show up here with your "customer is always wrong" mantra. Completely trounced.

Then you tried to deflect it by bringing attention to me specifically. You gave links to other threads where the two of us have locked horns. Threads that have no connection to this thread at all. Totally worthless and useless for the point at hand. Completly trounced.

Then its onto the Denny/Omesshio excuse of "nobody takes returns on software". Just like them, you ignore the fact that the salesman lied making that entire angle moot. Thus completely trounced.

Then its on to the "dont listen to the salesman, he has no authority". This one has been your latest and worst excuse yet. Not even Denny or Omesshio will touch it in your defense because to do so makes all their posts (if not their entire job!) worthless in the extream. After all "helping the customer with the sale", Im sure, is most likely even WRITTEN IN THEIR JOB DESCRIPTION. Thus your latest angle is the most pathetic yet, and completely trounced.

Throughout all of this you have laced your comments with little side ventures to deflect and contort the real issue at hand. Ive seen you mention taxes (nothing to do with the subject). Ive seen you zero in on an example and twist it into something else (asking you if you speak to a manager to buy a bananna, then going of about how your wife buys the groceries is a DODGE in my book....lame Robert...Lame!). We have all seen you even sink so low as to use, or crack on someones perceived sexuality!! Good GAWD MAN!

You're all over the freaking place Robert!

While all the while everyone else seems to stay on track with.....

1. Customer shouldnt have expect a return on software.

2. The salesman lied, which pretty much makes point #1 moot.

I cant wait to hear what part of this post your going to zero in on and avoid the REAL points above. Will it be back to the "customer is always wrong"? Will it be bringing up Bush threads? Will it be "dont take info from the guy at the store that was HIRED to give info, the guy whose very job description is to do exactly that"? Will it be to ignore everything and just b***h and gripe about who buys what fruits at the grocery store at your home in some vague attempt to avoid answering the real question about talking to a manager when ever you deal with a retail establishment? Will it be another crack at a persons sexuality?

Are these the "facts" you were mentioning in that last post to Wally?

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#42 UPDATE Employee

Gater 'round, its story time!

AUTHOR: OMeSSiaHo - (U.S.A.)

Ok hopefully this little story will add some insight (lord knows its lacking) to this thread.

Last spring I bought a game called Battlefield 2. Here are the minimum specs for it.

- Minimum Specification:
CPU: 1.7 Ghz
RAM: 512 Mb
Video Card: NVidia GeForce FX 5700, ATI Radeon 8500 or ATI Radeon 9500
with 128 Mb of RAM

My PC at the time I purchased it had:

Athlon 64 3700+(exceeds by a land slide)
2 Gigs of Corsair XMS 2-2-2-5 RAM (exceeds by a landslide)
Nvidia 7800GT (exceeds by a landslide)
I also had a 10,000 RPM HDD and a clean version of Windows XP Pro


I popped the disk and went through the installs and low and behold I couldnt bind the keys I wanted to use. The server browser also crashed and the game was laggy and slow (there was NO reason for it not to run insanly well). Did I go back to Circuit City and demand a refund? Of course not because I did 5 minutes of research and found out the game was buggy when it was released. I downloaded the newest patch and wouldnt you know it the game ran fantasticly.

I posted this to brag (heh!) and to show that software isnt perfect. I have a few questions to the OP. Did you install the newset patch for the game? They are made to improve the game and to fix any issues at launch. Did you download newer drivers for you hardware? Maybe the game needed DirectX 8 or something and you didnt have it installed. Sometimes features of cards arent "always there" and you need drivers to use them. Did you do research to see if there were any fixes for the problems you were having? The internet is more then just a place to argue with strangers. Its a great knowledge base and should be used.

Hopefully that will end some of this pointless bickering.
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#43 UPDATE Employee

I wasnt kidding!

AUTHOR: OMeSSiaHo - (U.S.A.)

"You've got to be kidding me. I listed my computer specs and Denny listed the minimum specs. I was past the minimum. Denny even conceded this game should run (although badly). For this reason alone, I should get a refund. My computer has the minimum. Minimum means the game should run. Period."

Now you need to be kidding me. I've been around computers to know that just because a piece of software "should" run dosent mean its going to. You may have met the specs for RAM but you're not counting RAM used by background services and spyware and such. Your video card may have met the specs but what drivers are you using. There are a million things that will cause software not to run. You should never buy something based on the minimun specs.

The main difference between what you say and what I say is I actually know what I am talking about. I'm not pulling this stuff out of thin air.
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#44 Consumer Comment

Sure Ricky Retardo

AUTHOR: Robert - (U.S.A.)

In that thread, you came up with some magic formula for taxes. I provided the ACTUAL rates as listed by the City/State. Yep, you sure got me in that one. Too bad my figures were accurate, and yours were made up. As all good dipshits, you claim victory, while admitting you were bested by FACTS.

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#45 Consumer Comment

Wally, you kep saying you'll go away...try doing it

AUTHOR: Robert - (U.S.A.)

"Your attitude to customers would ensure that you could never survive in business down under."

You're right. I could never survive in a Socialist country. One, where the Government has all but guaranteed I will get customers, through restrictions on competition. I actually have to compete against nearly a thousand other repair shops each day to earn a living...and I do it with gusto.

"I am well educated, well read, well travelled and could buy and sell your little flea pit of an empire 20 times over and I owe that to my loyal customers who have always been treated with the utmost respect. Your words have reinforced my opinion that I am doing it right and thus I will continue to do it my way and simply laugh at the poor little wannabe in Florida. Our favourite little greasemonkey who will never amount to anything other than the laughing stock he is."

You keep thinking that. I have no empire. Compared to the mud-hut you probably live in, any structure and a social life, would be an empire, I guess. You couldn't buy me with all you have. Whatever you have, it sure isn't making you any happier. It seems all that keeps you going is coming in here and trying to outdo me. And of course your opinion is reinforced. When a blowhard like you cannot even accept he's WRONG, by fact of evidence, his opinion of himself will always go higher. Even mentally retarded kids have high self-esteem. And, I would rather be a greasemonkey that an obnoxious, pompous a*s like yourself. You blather on, while saying absolutely nothing.

"Alex you are right and have been from the outset. It's a shame that Robert doesn't have any customers and hit upon this thread in his copious amounts of freetime. You didn't deserve his uneducated rants. You were lied to and thus should have been refunded, nothing could be more simple."

No, he wasn't. If Alex was right, he would have been refunded, and he would not have posted here. I have plenty of customers. It's Saturday, you putz. I worked on some overflow from the week, and went home.Alex didn't get my rants. And, the only uneducated ones came from you. Even Ben shows some cleverness in his. Yours are purely immaterial at best. And once again, the salesman cannot lie, since the salesman has NO AUTHORITY to make Company Policy. ONLY the Manager can make changes, and only within a very strict margin.

"You might just refresh us all Robert, where are the 3 trailers that you own in 3 states?

Tailers? That's funny. Maybe one day you'll be able to move out of your hut and into a trailer. I'll keep living in single-family homes on good acreage.

"Ben, I am proud that Robert has linked us together as one."

I doubt Ben wants you "linked" to him "as one". Maybe you could figure out how to say that without sounding too gay.

And Wally...Ben believs YOU are an idiot. It's nice you like sucking up to him. He has already stated very clearly(like CC return Policies) he thinks ANYONE who believes "the customer is always right" is an idiot. You keep saying it.

" Roberts concern is that if he refunded $100 then that would be half his weeks total income and he wouldn't be able to demand his wife go shopping for him."

Is that a big amount of pay in the sandbowl you live in Wally? It isn't here.

Here's something that will really amaze you. I don't demand ANYTHING from my wife. She does what she does, because she WANTS to. When someone loves you, they do what they can to make you happy. She keeps the home, I make the money. I protect, she nurtures. This is how NATURE made us. Nitwits like you won't be able to fathom how this works. I am positive you believe everyone is equal, and women are the same as men. Nope, they are not. (HINT: women have a vagina)

I treat women as "ladies". My wife is as feminine as they get. She likes having her doors opened, and ALL the other little things that come with being a woman in my world. Must suck to be you.

Now, you keep promising to go away. Try doing it.
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#46 Consumer Comment

Wally, Wally, Wally

AUTHOR: Rick - (U.S.A.)

You really need to get over Robbie the Bonehead. He's indefatigable, and immune to logic and common sense. His head is comprised of a six inch thick skull with a pea-sized shitball for a brain.

Unfortunately, I engaged in a debate with him as well. It had to with Kansas City tax rates. I consistently proved "Sir s**t for Brains" wrong, but he kept coming back like a bad penny. And of course he resorted to his trademarks of going off topic and namecalling. He actually introduced bestiality to the thread. Most likely because the only action he gets is from the chickens behind his trailer. You can see my futile efforts at: http://www.ripoffreport.com/reports/ripoff166716.htm

I suppose I should have quit while I was behind.

And his three houses, what a laugh. Jacksonville is a laughable, dirt poor, racist, white trash cesspool. The average trailer runs about 40K. The average education is about 3rd grade, that's because most students turn 16 at about the third grade and drop out to go work at a Wal-Mart or Jiffy Lube, just like Robbie did.
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#47 Consumer Comment

I am impressed - surely nobody could be as thick as Robert

AUTHOR: Wally - (Australia)

I never thought I could come across anybody as thick and stupid as you are Robert. Well you have certainly proved me wrong. You are the epitomy of why the US has the reputation of being the land of the con. You condone it with gusto.
Why do you think I follow this website? It is because I like to be aware of the next ripoff eminating from the States "business people". Your attitude to customers would ensure that you could never survive in business down under.
I am well educated, well read, well travelled and could buy and sell your little flea pit of an empire 20 times over and I owe that to my loyal customers who have always been treated with the utmost respect. Your words have reinforced my opinion that I am doing it right and thus I will continue to do it my way and simply laugh at the poor little wannabe in Florida. Our favourite little greasemonkey who will never amount to anything other than the laughing stock he is.
To the normal man and woman in the street of the US no offence is meant. I have met thousands of you and think you are wonderful people. I simply cannot stand the bombastic, opinionated, loud mouth version of a US citizen that Robert is. My sympathies to you all that have to deal with the Roberts of this world.
Alex you are right and have been from the outset. It's a shame that Robert doesn't have any customers and hit upon this thread in his copious amounts of freetime. You didn't deserve his uneducated rants. You were lied to and thus should have been refunded, nothing could be more simple. Roberts concern is that if he refunded $100 then that would be half his weeks total income and he wouldn't be able to demand his wife go shopping for him.
You might just refresh us all Robert, where are the 3 trailers that you own in 3 states? Ben, I am proud that Robert has linked us together as one. We have both obviously got under his ribs and really hit a nerve. Well done mate!
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#48 Consumer Comment

Poor pitiful Wally

AUTHOR: Robert - (U.S.A.)

"Can you not read? I gave you 3 of your lies in my last post you tiny, insignificant poor excuse for a man."

Let's take a look at them, shall we?

""Always remember my mantra. "If you tell the truth, you only have to remember one story". I never lie"
Lie number 1 amongst hundreds - The customer is always wrong. (You are a customer - are you always wrong - whoops of course you are)"

EVERY business publication and management technique is saying the exact same thing Wally. You believe the customer is always right. That motto went out of style at least 10 years ago. People in business are getting more savvy every day. Try and keep up will you? Therefore, NO LIE.


"Lie number 2 amongst hundreds - Wally? ALL CC stores in this country are identical. ALL chain stores are. (they may strive to be but there are always differences)"

This is akin to saying identical twins are identical. No they are not. One may have a freckle the other doesn't. Using your twisted lack of sense, they are no longer identical, are they? The companies I mentioned even went so far as to announce the remodelling, and why. It was so ALL the stores would be the same. One may have the registers on the left as you enter the store, another has them on the right. But the basic layout throughout the store is the same from one to another. They may be reversed from one side to the other, but that is all. Therefore, NO LIE.

"Lie number 3 amongst hundreds - The facts are simple. NO store on this planet, save for Wally's, will refund the purchase price on opened software (any business with any integrity will ensure the customer is satisfied, especially if he/she has been lied to by a salesperson)."

Again, YOU have the only store on this planet that gives refunds for OPENED software. Get this through that lump of clay sitting on your shoulders...NO STORE GIVES REFUNDS ON OPENED SOFTWARE!!! It does not matter what you want. It does not matter how you think it should be. The FACT is, NO STORE GIVES REFUNDS ON OPENED SOFTWARE. Therefore, NO LIE.

Do you wake up every morning trying to figure out why Wally's Way doesn't work anywhere else? Good grief.

And finally, Ben. You like using grocery shopping as the example of having the Manager give answers, fine. I asked my wife about that. She told me that whenever she had ANY question about something, the person she asked ALWAYS ran and got the Manager to answer it. Other than a price check, the Manager answers the questions.

I asked before..."Could you two be more stupid?". It appears you can be, and once again, have proven it.
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#49 Author of original report

Omessiaho--come on man think before you speak

AUTHOR: Alex - (U.S.A.)

"I dont really think its fair for CC to pay a fine because a persons POS computer couldnt run a game. They have the minimum specs listed on the bottom of the box for a reason."

You've got to be kidding me. I listed my computer specs and Denny listed the minimum specs. I was past the minimum. Denny even conceded this game should run (although badly). For this reason alone, I should get a refund. My computer has the minimum. Minimum means the game should run. Period.

"The layout of stores will be different but we all use the same receipts and point of sale system." Well, if you want to come to Boston, you can. I went into one of their stores and there was no disclosure. Again, we've been over this.

Out of curiousity, so you can "access" receipts? Well, here, see if you can research receipts from South Portland, ME, from two years ago.
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#50 Consumer Comment

Are you really that stupid Robert?

AUTHOR: Wally - (Australia)

Can you not read? I gave you 3 of your lies in my last post you tiny, insignificant poor excuse for a man. My sympathies to your wife having to put up with such an arrogant POS. How dare you talk down to the ladies like that as if their station in life is to do your bidding. One day you might grow up, although I seriously doubt it.

Ben has your number so I'll leave it to him. I am so tired of you. Guys like you are not worth jack squat!
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#51 Consumer Comment

Of course you have it wrong, Ben.

AUTHOR: Robert - (U.S.A.)

You ALWAYS have it wrong. You misquote me, then immediately do your song and dance about how you are not misquoting me. Amazing at the very least.

I never said ignore the salesmen. I said ignore them when you need something answered, such as return policies, etc. Using them for the information you need to make a purchase is much different than using them to gather information about company policies. It's the difference between a police officer, and an attorney. They both serve the legal profession, but have different visions of how it works. One would have to be a single digit IQ, to not see the difference.

And since you feel it neccessary to bring my wife into this(a true character trait of the "schoolyard bully"), yes, I do look down at her. I am 5'10", and she is 5'0". I have to look down, that's where she is.

What is so odd that she does the grocery shopping. Nearly ALL wives do this task. She also does ALL the cooking, and laundry. Nearly ALL men mow the grass, and fix the house, cars, heavy lifting, etc. Naturally, an intellectual lightweight such as yourself, and a true Feminist to boot, would consider that FACTUAL statement to be the result of a Patriarchal society bent on keeping the woman "in her place"...or some other nitwittery that is prevalent in Liberal Academia. Reality doesn't fit well in your world of make-believe does it? I'll let you in on a trick to getting the babes...ACT like a man. It works every time it's tried.

And finally...What is it with you and bananas? Did you catch YOUR wife affectionately carressing one. Do you(she) wish you could compete with a piece of fruit, to keep her satisfied? Or, is it you have no woman to keep you warm at night?

We can both play this game Ben. Take a lesson from the professionals...leave family out of it. You are outmatched in every aspect.
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#52 Consumer Comment

Robert.. you are saying ignore those of NO AUTHORITY

AUTHOR: Ben - (U.S.A.)

Ok Robert,

We have established that you are saying "ignore those of NO AUTHORITY". And I am assuming your refering to the salesman in this particular instance. Now please by all means correct this statment if I have gotten it wrong. I honestly want to put this issue of putting words in peoples mouths and mis-quoting to rest. So assuming that this statment of yours is correct....

IGNORE THE SALEMEN...THEY HAVE NO AUTHORITY

....then please explain how its relevant to this situation.

Now im not putting words in your mouth or mis-quoting you. I am asking basic questions. Asking a question cannot be interpreted as mis-quoting.....

Are you saying that people should ignore just about everyone at every retail establishment, and go stright for a manager?

If so, why do they have these people?

If they are expected to be worthless, why have them in the first place?

If they are expected to be ignored, are you saying that is a viable excuse for one to lie to a customer? Meaning, should I expect a manager of the store to tell me "you shouldnt have listened to my salesman...if he lied, you should have known better than to talk to him"?

If you were in a court of law defending Circuit City in this case, would you use the same wording and meaning you have on this site when explaining your side of the case to the judge? Would you say "im sorry, the customer was misled by my salesman, but he shouldnt have listened to him in the first place"?

Lastly....just because you had to go there......

If your wife buys your banannas (you really look down on your wife dont ya.....oooooooooh "my WIFE does my grocery shopping"..hehe what a snub...arrogant to the end aint ya! And when shes done I bet ya kick that barefoot wench into the kitchen eh?), does she ask for the manager when she buys you a bananna?
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#53 Consumer Comment

Robert.. you are saying ignore those of NO AUTHORITY

AUTHOR: Ben - (U.S.A.)

Ok Robert,

We have established that you are saying "ignore those of NO AUTHORITY". And I am assuming your refering to the salesman in this particular instance. Now please by all means correct this statment if I have gotten it wrong. I honestly want to put this issue of putting words in peoples mouths and mis-quoting to rest. So assuming that this statment of yours is correct....

IGNORE THE SALEMEN...THEY HAVE NO AUTHORITY

....then please explain how its relevant to this situation.

Now im not putting words in your mouth or mis-quoting you. I am asking basic questions. Asking a question cannot be interpreted as mis-quoting.....

Are you saying that people should ignore just about everyone at every retail establishment, and go stright for a manager?

If so, why do they have these people?

If they are expected to be worthless, why have them in the first place?

If they are expected to be ignored, are you saying that is a viable excuse for one to lie to a customer? Meaning, should I expect a manager of the store to tell me "you shouldnt have listened to my salesman...if he lied, you should have known better than to talk to him"?

If you were in a court of law defending Circuit City in this case, would you use the same wording and meaning you have on this site when explaining your side of the case to the judge? Would you say "im sorry, the customer was misled by my salesman, but he shouldnt have listened to him in the first place"?

Lastly....just because you had to go there......

If your wife buys your banannas (you really look down on your wife dont ya.....oooooooooh "my WIFE does my grocery shopping"..hehe what a snub...arrogant to the end aint ya! And when shes done I bet ya kick that barefoot wench into the kitchen eh?), does she ask for the manager when she buys you a bananna?
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#54 Consumer Comment

Robert.. you are saying ignore those of NO AUTHORITY

AUTHOR: Ben - (U.S.A.)

Ok Robert,

We have established that you are saying "ignore those of NO AUTHORITY". And I am assuming your refering to the salesman in this particular instance. Now please by all means correct this statment if I have gotten it wrong. I honestly want to put this issue of putting words in peoples mouths and mis-quoting to rest. So assuming that this statment of yours is correct....

IGNORE THE SALEMEN...THEY HAVE NO AUTHORITY

....then please explain how its relevant to this situation.

Now im not putting words in your mouth or mis-quoting you. I am asking basic questions. Asking a question cannot be interpreted as mis-quoting.....

Are you saying that people should ignore just about everyone at every retail establishment, and go stright for a manager?

If so, why do they have these people?

If they are expected to be worthless, why have them in the first place?

If they are expected to be ignored, are you saying that is a viable excuse for one to lie to a customer? Meaning, should I expect a manager of the store to tell me "you shouldnt have listened to my salesman...if he lied, you should have known better than to talk to him"?

If you were in a court of law defending Circuit City in this case, would you use the same wording and meaning you have on this site when explaining your side of the case to the judge? Would you say "im sorry, the customer was misled by my salesman, but he shouldnt have listened to him in the first place"?

Lastly....just because you had to go there......

If your wife buys your banannas (you really look down on your wife dont ya.....oooooooooh "my WIFE does my grocery shopping"..hehe what a snub...arrogant to the end aint ya! And when shes done I bet ya kick that barefoot wench into the kitchen eh?), does she ask for the manager when she buys you a bananna?
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#55 Consumer Comment

Robert.. you are saying ignore those of NO AUTHORITY

AUTHOR: Ben - (U.S.A.)

Ok Robert,

We have established that you are saying "ignore those of NO AUTHORITY". And I am assuming your refering to the salesman in this particular instance. Now please by all means correct this statment if I have gotten it wrong. I honestly want to put this issue of putting words in peoples mouths and mis-quoting to rest. So assuming that this statment of yours is correct....

IGNORE THE SALEMEN...THEY HAVE NO AUTHORITY

....then please explain how its relevant to this situation.

Now im not putting words in your mouth or mis-quoting you. I am asking basic questions. Asking a question cannot be interpreted as mis-quoting.....

Are you saying that people should ignore just about everyone at every retail establishment, and go stright for a manager?

If so, why do they have these people?

If they are expected to be worthless, why have them in the first place?

If they are expected to be ignored, are you saying that is a viable excuse for one to lie to a customer? Meaning, should I expect a manager of the store to tell me "you shouldnt have listened to my salesman...if he lied, you should have known better than to talk to him"?

If you were in a court of law defending Circuit City in this case, would you use the same wording and meaning you have on this site when explaining your side of the case to the judge? Would you say "im sorry, the customer was misled by my salesman, but he shouldnt have listened to him in the first place"?

Lastly....just because you had to go there......

If your wife buys your banannas (you really look down on your wife dont ya.....oooooooooh "my WIFE does my grocery shopping"..hehe what a snub...arrogant to the end aint ya! And when shes done I bet ya kick that barefoot wench into the kitchen eh?), does she ask for the manager when she buys you a bananna?
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#56 Consumer Comment

One more question for you Wally

AUTHOR: Robert - (U.S.A.)

Out of the "hundreds" of lies you claim I have stated, you won't have any problem specifying one, will you.

Let's have ONE, out of the hundreds.

I like how you caught ONE typo, and naturally you fall back to the insult mode you are infamous for. You're my hero. You caught me misspelling ONE word out of hundreds of posts I made. I must really mean alot to you. I could not care less about anything you do.

You claim I am insignificant. How "significant" are you, to dwell on that ONE issue, while NEVER actually making a single point in any of your rants?

You don't like my "percieved" wealth? Tough! You have no clue(about anything) about my income, nor any about my social life.

Again, for someone who comes from a country that was tamed by REAL men, you sure do come off in ALL of your whinings, as nothing less than effeminate.

I guess it was more than one question.

The facts are still what they are. The return policies are CLEARLY written AND posted EVERYWHERE in the store, including the registers, the aisles, the return counter, the customer pick-up counter, the door, the receipt, etc. You would have to be either blind, or a blithering idiot to NOT see at least one.

I'll give Alex the benefit of the former. You and Ben have proven to be the latter.
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#57 UPDATE Employee

They pretty much are all the same.

AUTHOR: OMeSSiaHo - (U.S.A.)

The layout of stores will be different but we all use the same receipts and point of sale system. The receipts from say Deleware are bigger but I can access them if I wanted to. All stores have the same policies and have them listed in the same places. I would be more then sure the return policy was listed somewhere.

I did some research and found that it isnt against the law to accept software but it is a very grey area. There are mandates from publishers that sate the store cant accept opened software and retailers can be fined. I dont really think its fair for CC to pay a fine because a persons POS computer couldnt run a game. They have the minimum specs listed on the bottom of the box for a reason.
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#58 UPDATE Employee

They pretty much are all the same.

AUTHOR: OMeSSiaHo - (U.S.A.)

The layout of stores will be different but we all use the same receipts and point of sale system. The receipts from say Deleware are bigger but I can access them if I wanted to. All stores have the same policies and have them listed in the same places. I would be more then sure the return policy was listed somewhere.

I did some research and found that it isnt against the law to accept software but it is a very grey area. There are mandates from publishers that sate the store cant accept opened software and retailers can be fined. I dont really think its fair for CC to pay a fine because a persons POS computer couldnt run a game. They have the minimum specs listed on the bottom of the box for a reason.
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#59 Consumer Comment

I'm done with both of you Tards

AUTHOR: Robert - (U.S.A.)

Wally and Ben...there's a couple for you. Wally spews NOTHING of importance, and Ben keeps trying to find something I have said that isn't accurate. You two are less worthy as opponents than an infant would be to a steam roller.

Neither of you mean anything to me. Your combined useful gray matter could fit into a thimble. I am positive there would still be room left for James, James, and Charles.

Ben even thinks I go grocery shopping. That's cute. My wife does that Ben. As for needing assistance in buying bananas, I am sure she doesn't need help. Unlike you, she is very astute, and capable.

And as always Ben, you still have that brilliant anti-logic working for you. I say the person who has NO AUTHORITY should be ignored, and you think it has to do with incomes. I have asked this before, and I'll ask it again. This is for both you and Wally. Could you be more stupid?

I think not.
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#60 Consumer Comment

Well now that troll fest isn't as bad is once was.

AUTHOR: Leticia - (U.S.A.)

I have to pipe up about CORPORATE companies. If the sales person did say something untrue that is AGAINST corporate policy, then I can say that most certainly that employee no longer works for the corporation.

I was a part of management once at a corporate convenience store and we had certain policies that we had to follow. Whether it be the store manager or just a (what a lot of you like to call) a no life, minimum wage worker who will never make anything of their life.

If one of my employees said something that was against company policies and then came in to complain, I was to discipline the employee.

End of story.
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#61 Consumer Comment

I just had to ponder this some more.....

AUTHOR: Ben - (U.S.A.)

I really have to post this. I know I've already responded to Roberts unrealistic reality this time but after serious thought, the flaws just keep flowing.......

You stated, Robert, that the "manager is always there in the end". Thats the "end". So who is it you deal with in the "beginning"?

Next after all the excuses you have thrown up to defend Circuit Cities attitude and their worthless policy, your latest is bascially...Dont listen to the employees...they make no money and are of no use. After your last post, this is not JUST Circuit City we are talking about, this is life in general. You are saying not to deal with ANYONE but a manager or above. Thus about 80% of the workforce is not to be trusted or dealt with in your silly reality. This point alone seems to counter your entire reason for being here in the first place! After all you started by bashing the consumer, and defending the practice of an employee of the store. Now in an attempt to continue trashing the consumer....your trashing the employees!! (Denny...Omesshio....you paying attention? Robert says your worthless and underpaid. BTW, hes doing this in your defense!)

One one hand you say "all customers are wrong". Then on the other hand your saying the majority of employees are wrong and shouldnt be trusted either.

So just where does all of this factor into the current situation? Apparently your new mantra is....EVERYONE is wrong....except Robert. I find that a little hard to swallow. As will the majority of rational thinkers. I'm sure there are several shrinks that have a term for this sort of belief.

Of course then we come full circle back to the "customer is always wrong" line again. This time we have to include that Robert himself is a customer at some point in the game. So he must be always wrong. How can this be??

So lets see if I've got it all down in simplified terms.......

Customers......Always wrong.

Stores.........Always right, but dont listen to the employees because they have no authority, paid little, and thus are always wrong, if not expected to lie.

Robert.......Always right and wrong at the same time.

This has to be the most moronic belief system I have ever heard of in my entire life. Its like answering every question with "Yes/No(combined!)...ignore Maybe".

Its a computer trying to divide by zero.

Adds to nothing.....never ends.....goes nowhere.
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#62 Consumer Comment

I just had to ponder this some more.....

AUTHOR: Ben - (U.S.A.)

I really have to post this. I know I've already responded to Roberts unrealistic reality this time but after serious thought, the flaws just keep flowing.......

You stated, Robert, that the "manager is always there in the end". Thats the "end". So who is it you deal with in the "beginning"?

Next after all the excuses you have thrown up to defend Circuit Cities attitude and their worthless policy, your latest is bascially...Dont listen to the employees...they make no money and are of no use. After your last post, this is not JUST Circuit City we are talking about, this is life in general. You are saying not to deal with ANYONE but a manager or above. Thus about 80% of the workforce is not to be trusted or dealt with in your silly reality. This point alone seems to counter your entire reason for being here in the first place! After all you started by bashing the consumer, and defending the practice of an employee of the store. Now in an attempt to continue trashing the consumer....your trashing the employees!! (Denny...Omesshio....you paying attention? Robert says your worthless and underpaid. BTW, hes doing this in your defense!)

One one hand you say "all customers are wrong". Then on the other hand your saying the majority of employees are wrong and shouldnt be trusted either.

So just where does all of this factor into the current situation? Apparently your new mantra is....EVERYONE is wrong....except Robert. I find that a little hard to swallow. As will the majority of rational thinkers. I'm sure there are several shrinks that have a term for this sort of belief.

Of course then we come full circle back to the "customer is always wrong" line again. This time we have to include that Robert himself is a customer at some point in the game. So he must be always wrong. How can this be??

So lets see if I've got it all down in simplified terms.......

Customers......Always wrong.

Stores.........Always right, but dont listen to the employees because they have no authority, paid little, and thus are always wrong, if not expected to lie.

Robert.......Always right and wrong at the same time.

This has to be the most moronic belief system I have ever heard of in my entire life. Its like answering every question with "Yes/No(combined!)...ignore Maybe".

Its a computer trying to divide by zero.

Adds to nothing.....never ends.....goes nowhere.
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#63 Consumer Comment

I just had to ponder this some more.....

AUTHOR: Ben - (U.S.A.)

I really have to post this. I know I've already responded to Roberts unrealistic reality this time but after serious thought, the flaws just keep flowing.......

You stated, Robert, that the "manager is always there in the end". Thats the "end". So who is it you deal with in the "beginning"?

Next after all the excuses you have thrown up to defend Circuit Cities attitude and their worthless policy, your latest is bascially...Dont listen to the employees...they make no money and are of no use. After your last post, this is not JUST Circuit City we are talking about, this is life in general. You are saying not to deal with ANYONE but a manager or above. Thus about 80% of the workforce is not to be trusted or dealt with in your silly reality. This point alone seems to counter your entire reason for being here in the first place! After all you started by bashing the consumer, and defending the practice of an employee of the store. Now in an attempt to continue trashing the consumer....your trashing the employees!! (Denny...Omesshio....you paying attention? Robert says your worthless and underpaid. BTW, hes doing this in your defense!)

One one hand you say "all customers are wrong". Then on the other hand your saying the majority of employees are wrong and shouldnt be trusted either.

So just where does all of this factor into the current situation? Apparently your new mantra is....EVERYONE is wrong....except Robert. I find that a little hard to swallow. As will the majority of rational thinkers. I'm sure there are several shrinks that have a term for this sort of belief.

Of course then we come full circle back to the "customer is always wrong" line again. This time we have to include that Robert himself is a customer at some point in the game. So he must be always wrong. How can this be??

So lets see if I've got it all down in simplified terms.......

Customers......Always wrong.

Stores.........Always right, but dont listen to the employees because they have no authority, paid little, and thus are always wrong, if not expected to lie.

Robert.......Always right and wrong at the same time.

This has to be the most moronic belief system I have ever heard of in my entire life. Its like answering every question with "Yes/No(combined!)...ignore Maybe".

Its a computer trying to divide by zero.

Adds to nothing.....never ends.....goes nowhere.
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#64 Consumer Comment

I just had to ponder this some more.....

AUTHOR: Ben - (U.S.A.)

I really have to post this. I know I've already responded to Roberts unrealistic reality this time but after serious thought, the flaws just keep flowing.......

You stated, Robert, that the "manager is always there in the end". Thats the "end". So who is it you deal with in the "beginning"?

Next after all the excuses you have thrown up to defend Circuit Cities attitude and their worthless policy, your latest is bascially...Dont listen to the employees...they make no money and are of no use. After your last post, this is not JUST Circuit City we are talking about, this is life in general. You are saying not to deal with ANYONE but a manager or above. Thus about 80% of the workforce is not to be trusted or dealt with in your silly reality. This point alone seems to counter your entire reason for being here in the first place! After all you started by bashing the consumer, and defending the practice of an employee of the store. Now in an attempt to continue trashing the consumer....your trashing the employees!! (Denny...Omesshio....you paying attention? Robert says your worthless and underpaid. BTW, hes doing this in your defense!)

One one hand you say "all customers are wrong". Then on the other hand your saying the majority of employees are wrong and shouldnt be trusted either.

So just where does all of this factor into the current situation? Apparently your new mantra is....EVERYONE is wrong....except Robert. I find that a little hard to swallow. As will the majority of rational thinkers. I'm sure there are several shrinks that have a term for this sort of belief.

Of course then we come full circle back to the "customer is always wrong" line again. This time we have to include that Robert himself is a customer at some point in the game. So he must be always wrong. How can this be??

So lets see if I've got it all down in simplified terms.......

Customers......Always wrong.

Stores.........Always right, but dont listen to the employees because they have no authority, paid little, and thus are always wrong, if not expected to lie.

Robert.......Always right and wrong at the same time.

This has to be the most moronic belief system I have ever heard of in my entire life. Its like answering every question with "Yes/No(combined!)...ignore Maybe".

Its a computer trying to divide by zero.

Adds to nothing.....never ends.....goes nowhere.
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#65 Consumer Comment

Suuure Robert.........right what ever you say.......

AUTHOR: Ben - (U.S.A.)

You really expect me to believe that every d**n business you ever walk into hauls out their manager to deal with you. You really do live in la la land. I bet you will now say the ghost of Walt Disney himself shows up to give you a tour of Disneyland every time you visit.

Lets take your business as an example. Im assuming that you have other "employees" at your shop. Do you do all the work? Do you do all the payroll? Do you do all the taxes? Do you do everything and they are just there for looks? Does every one of your customers get to deal with you and you alone? And then you do all the work on their vehicle?

I seriously doubt it!

While it would be nice to "always" get a manager or someone on the highest rung of authority when you go places, its not realistic in any sense. And certiainly not common sense. There are simply too many people in the world to have a manager come running out every time a customer shows up. If you continue to use this as an excuse then your just basically saying that Circuit City needs to fire their entire saleforce. Lets get real here, there is no need for them at all in your scenario. The only people retail establishments (and any establishment!!) needed are managers. Salesmen would serve no purpose whatsoever. I think Denny and Omesshio will have something to say about that!

You must be an absolute joy to deal with at the grocery store. Always demanding a manager just to by a bannana. I think some of the CC trolls that post on these threads have even mentioned your type before. Your the one that demands the red carpet be rolled out as if your better than everyone else.

Oh wait....you do think your better than everyone else.

Continue to dodge there if you feel like it. You have failed to answer for Circuit Cities failings. Your only answer for a lying salsman is that "you shouldnt have dealt with the salesman".

Feeble. Pathetic. Wrong.
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#66 Consumer Comment

I feel sick

AUTHOR: Wally - (Australia)

"Always remember my mantra. "If you tell the truth, you only have to remember one story". I never lie"
Lie number 1 amongst hundreds - The customer is always wrong. (You are a customer - are you always wrong - whoops of course you are)


Lie number 2 amongst hundreds - Wally? ALL CC stores in this country are identical. ALL chain stores are. (they may strive to be but there are always differences)

Lie number 3 amongst hundreds - The facts are simple. NO store on this planet, save for Wally's, will refund the purchase price on opened software (any business with any integrity will ensure the customer is satisfied, especially if he/she has been lied to by a salesperson)

etc. etc. etc. etc. etc. etc.

Ignore the wannabe Alex - 3 houses - wow - what an empire. He is totally insignificant and always will be.

One last small point O mighty one. After spending the best ten years of your life in the fifth grade did you not learn i before e except after c - receipt not reciept?

Alex is totally blameless in all of this as are most of the OP's that you flame with your total illogic. Do the world a favour and play your computer games and harrass your very few tenants and if you have nothing constructive to say - say nothing. There is a lie in just about every post you make - so much for your mantra!
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#67 Consumer Comment

No Alex, I don't have to lie...ever!

AUTHOR: Robert - (U.S.A.)

I have reciepts from 3 states for one reason. I buy stuff wherever I am for my business. I have homes in Md, NC, and Fl. That equals 3 states.

Everything I buy gets a reciept. Nearly everything I buy is somehow business related, therefore it's deductable, and I have to keep the reciepts. I only have to look under the heading of "office equipment" to find CC reciepts. Yes, my games are there too. Everyone needs to relax, and they are also legal deductions.

Nice try though Alex. Always remember my mantra. "If you tell the truth, you only have to remember one story". I never lie.
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#68 Author of original report

Robert come on you're making stuff up.

AUTHOR: Alex - (U.S.A.)

Robert,

So you're looking at 3 receipts from three different stores in three different states? I posted my thing at 6:46 AM and you posted your response only three hours later. So what you drove to Georgia and South Carolina to buy stuff at CC between 6:46 and 9:25? Furthermore, why on earth would you shop at CCs in three different states in the first place?

Come on. You're making this stuff up just to spite me. CC doesn't post their policies...I went into one of their locations and their policies were nowhere to be found. Also, it's possible that CC doesn't print their false return policy in the receipts now that many people have complained. However, I assure you at the time that they did. This happened two years ago.
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#69 Author of original report

Robert come on you're making stuff up.

AUTHOR: Alex - (U.S.A.)

Robert,

So you're looking at 3 receipts from three different stores in three different states? I posted my thing at 6:46 AM and you posted your response only three hours later. So what you drove to Georgia and South Carolina to buy stuff at CC between 6:46 and 9:25? Furthermore, why on earth would you shop at CCs in three different states in the first place?

Come on. You're making this stuff up just to spite me. CC doesn't post their policies...I went into one of their locations and their policies were nowhere to be found. Also, it's possible that CC doesn't print their false return policy in the receipts now that many people have complained. However, I assure you at the time that they did. This happened two years ago.
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#70 Author of original report

Robert come on you're making stuff up.

AUTHOR: Alex - (U.S.A.)

Robert,

So you're looking at 3 receipts from three different stores in three different states? I posted my thing at 6:46 AM and you posted your response only three hours later. So what you drove to Georgia and South Carolina to buy stuff at CC between 6:46 and 9:25? Furthermore, why on earth would you shop at CCs in three different states in the first place?

Come on. You're making this stuff up just to spite me. CC doesn't post their policies...I went into one of their locations and their policies were nowhere to be found. Also, it's possible that CC doesn't print their false return policy in the receipts now that many people have complained. However, I assure you at the time that they did. This happened two years ago.
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#71 Author of original report

Robert come on you're making stuff up.

AUTHOR: Alex - (U.S.A.)

Robert,

So you're looking at 3 receipts from three different stores in three different states? I posted my thing at 6:46 AM and you posted your response only three hours later. So what you drove to Georgia and South Carolina to buy stuff at CC between 6:46 and 9:25? Furthermore, why on earth would you shop at CCs in three different states in the first place?

Come on. You're making this stuff up just to spite me. CC doesn't post their policies...I went into one of their locations and their policies were nowhere to be found. Also, it's possible that CC doesn't print their false return policy in the receipts now that many people have complained. However, I assure you at the time that they did. This happened two years ago.
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#72 Consumer Comment

BINGO!!!! Ben is finally getting a clue.

AUTHOR: Robert - (U.S.A.)

"Let me guess, this version of "common sense" you have tells you to go right to the manager of any retail establishment and deal with them only when you buy things."

You got it Ben. I ONLY deal with the BOSS, and I have NEVER been ripped off. I buy furniture, and deal with the General Manager. I buy cars, and only deal with the General Manager. I buy electronics, and only deal with the Manager.

I ONLY deal with the person who has the AUTHORITY to make the deal. I have done it that way since I was a teenager. I have yet to find a Manager who is unwilling to help. Even when they have an underling do the actual assistance, the Manager ALWAYS shows up at the end of the sale to make sure I was satisfied with my purchase. In other words Ben, the Manager took care of the sale.

As for the red carpet, I never really looked to see what color the floor covering is.
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#73 Consumer Comment

Wage? Authority?

AUTHOR: Ben - (U.S.A.)

You quote....

"You now admit you don't care if the policy is posted. That has been true all along. At least now, you finally admit it. It doesn't matter to you that the policy is visible everywhere in the stores. All that matters is what some minimum wage worker told someone...a worker who has ZERO authority."

Are you kidding me. Can you actually sit there and ignore the fact that the entire case here is based on "someone lying"?

Your just going to sit back and still ignore it? Then play symantics with my words and contort them around???

Who cares about the polciy IN THIS CASE!!! The SALESMAN LIED!!!!

As far as the policy in other cases......I hear it can be changed at any time after the sale.

Hear that robert "IT CAN BE CHANGED AT ANY TIME AFTER THE SALE". This has been stamped and approved by the other CC employees here. Ive said it, they say it, corporate says it, its fact.

Just in case you have a problem reading those points (which you do....or your DODGING!!!) I'll post them again......

THE POLICY CAN BE CHANGED AT ANY TIME AFTER THE SALE.

THE SALESMAN LIED.

Got it? Now if your going to call the customer an idiot (which you are!) or, your going to defend Circuit City (which your doing!), then I think its only fair that you answer for those two points.

Now about your "hes just a minimum wage worker with no authority" crap......What are you trying to say? Are you saying that its ok to have employees lie? Or is it that "common sense" should tell everyone we shouldnt listen to the sales staff at Circuit City because they lie? Or should we ask for a person getting paid better at Circuit City before getting information about SALES? Or are you saying that those on the lowest (sales) rungs of the pole at Circuit City are not the people to talk to in general? (what a truely worthless store that would be eh!?)

That point really has no reasoning behind it. So he gets minimum wage. No surprise there. So what? About the authority, its not relevant to the subject at all. For crying out loud!! The guy is the SALESFORCE!! Its part of his JOB to know, and explain if need be, the SALE....HONESTLY!!

Let me guess, this version of "common sense" you have tells you to go right to the manager of any retail establishment and deal with them only when you buy things? My common sense tells me that I would be going insane to think every d**n store is going roll out the red carpet and greet me with a manager.
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#74 Consumer Comment

At least you are consistent, Ben

AUTHOR: Robert - (U.S.A.)

""They ALL state the exact same thing. How much clearer can this be?" ---Robert

I really dont care what is posted anymore. If you, and these CC nut cases continue to dodge the fact that a salesman lied, what good is any policy stated anywhere. Be it on a recipt, a poster, or tattooed on someones forehead."

You now admit you don't care if the policy is posted. That has been true all along. At least now, you finally admit it. It doesn't matter to you that the policy is visible everywhere in the stores. All that matters is what some minimum wage worker told someone...a worker who has ZERO authority.

And, Wally? ALL CC stores in this country are identical. ALL chain stores are. They do that so every store is the same, and the customers don't have to wander around looking for the items they want. ALL CC's are set up the same. ALL Lowe's are. ALL Best Buy's are. ALL Winn-Dixie's. Etc. Everything about the stores is identical from one to the next. So, 33 stores in 33 states will be identical to the very one Alex went to.
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#75 Consumer Comment

Still dodging?

AUTHOR: Ben - (U.S.A.)

Still dodging there I see.....

"They ALL state the exact same thing. How much clearer can this be?" ---Robert


I really dont care what is posted anymore. If you, and these CC nut cases continue to dodge the fact that a salesman lied, what good is any policy stated anywhere. Be it on a recipt, a poster, or tattooed on someones forehead.

Bring up all you want about "where" it might be posted. The fact remains the same. If the employees of a retail establishment continue to give false info, then all points are moot and that retailer has a responsibility to make up for it in some way.


The salesman lied, and its common practice at Circuit City.....how much clearer can this be?
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#76 Consumer Comment

3 stores in 3 states - so what?

AUTHOR: Wally - (Australia)

Might I suggest that the only store that matters is the one that this purchase was made from. You can go to 33 stores in 33 states and it bears no relevance to this issue. Alex was lied to - there was no sign - he asked a sales person about returning the item if he was not satisfied - he was told no problem - what more can he do? I think you are beating more than a horse and it has given you tunnel vision.
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#77 Consumer Comment

I am just about done with beating this horse

AUTHOR: Robert - (U.S.A.)

I am looking at several CC reciepts, from 3 different stores, in 3 different states. They all clearly state the return policies.

I went to the CC I usually use down here last weekend. Above the "customer pickup/return" counter, the return policies are clearly stated. They are also at each register throughout the store.

They ALL state the exact same thing. How much clearer can this be?
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#78 Author of original report

Robert, come on. You're being disingenuous.

AUTHOR: Alex - (U.S.A.)

Robert,

I think the problem is more than that I was lied to by a salesperson. I think that this is little more than a thinly disguised attempt by CC to drum up sales: managers order the little people to make the sale or else they will be fired. Salesmen promise the world, and then don't deliver. Management turns around and blames the mess on the salesman and refuses to back up anything the salesmen promised.

I don't think so. CC has a responsibility and a duty to train their employees. There's no such thing as asking the "wrong guy." If this policy is such "common sense" etc. etc. then there is no reason why the salesmen should not know it. Expecting store personell to know answers regarding refund policies is not silly. Furthermore, if s/he didn't, there is nothing stopping them from seeking the manager. "Can you hold on? I don't know what our policy is, I'll go get a manager." The salesperson did not do this. The fact that the salesmen do not know the policy/lie about it should send a red flag NOT to shop at CC.

My guess is a manager would have told me I could get a refund as well. If a salesman lied to me, why would a manager be any different? These people have no integrity. There was no disclosure in their store. The receipt said I could get a refund. For your reference, please read my post entitled "I finally figured it out" and "Denny please fornicate yourself with dishware". I explain why this was printed on the receipt and how they do not disclose their policies.

I think we all know that it is no coincidence that I was promised something by a salesmen that turned out to be wrong, management refused to apologize or correct the situation, there was no disclosure as to their true policies, and the printed receipt said I could get a refund.

Let's be reasonable. I'm not a scam artist, I'm not ignorant or a liar, even though I've had to defend against these accusations from day one. I'm a consumer who has been wronged. Plain and simple.
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#79 Consumer Comment

Once again..... you just made my case

AUTHOR: Ben - (U.S.A.)

Robert, you just made my case....again. You quote....

"Back to the subject at hand. The facts are simple. NO store on this planet, save for Wally's, will refund the purchase price on opened software. It does NOT matter what the kid ringing up the sale tells you. That person does NOT make Company Policy."


Yes! Now you, and I have stated that. But still you dodge the point at hand. What is Circuit City going to do about it? All I have seen is you, and a bunch of insulting CC employees (your just as insulting!) b***h and moan. They hired this person. Are they doing nothing about their salespeople lying? Do they care? From the sound of these posts the answer is a resounding "NO" they dont care, and "NO" they are doing nothing about it.

Now I have never said this person should GET a refund. But still something has to be acknowledged here. This example with a software refund is obviously a poor example but it is an example none the less. An example shown time and time again in this thread, and others. As is the attitude of Circuit City employees hell bent on taking out their daily frustrations.

Ive admitted that customers can be wrong and right. Ive admitted that businesses can be wrong and right. Can you do the same about businesses? We already all know where you stand as far as the customer is concerned. So spare us the usual rant.
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#80 Consumer Comment

That space/time thing really confuses you, doesn't it?

AUTHOR: Robert - (U.S.A.)

Gee Ben, you had no problem going into EVERY "Brake" thread in here to try and flame me. You did it for months.

Finally, I decided to give it back to you in the CC threads. Just like any schoolyard bully, you dish it out, but cannot take it.

I really enjoy you calling me, Denny, et al, trolls, while doing exactly the same thing yourselves. You too Wally. Don't want to forget Lynne(Roseanne).Pots...meet kettles.

ED zapped my last post also. Maybe he is growing tired of the vitriol.

That was a good one Wally. As always, your story changes with the wind. First you say I am a pauper trying to fit in with the rich that I envy so much. Now you say I was born rich, and have never worked a day in my life. That's great. The reality is, I was born POOR, and worked my a*s off to make something of myself. I was never GIVEN anything. I had to earn it. How many rich kids join the Marines? I never met any. Everything my family has, came from the efforts of my wife and me.

Back to the subject at hand. The facts are simple. NO store on this planet, save for Wally's, will refund the purchase price on opened software. It does NOT matter what the kid ringing up the sale tells you. That person does NOT make Company Policy. Expecting the low man on the totem pole to know ALL of the policies of that store is silly. That is why the Manager makes what he makes, and the sales guy makes what he makes.

I'd ask the manager for anything I had questions about. Apparently, some of you ask the wrong guy.
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#81 Consumer Comment

Denny.......

AUTHOR: Ben - (U.S.A.)

In response to your "what was the point" comment Denny.......


The point being for the zillionth time!.....


YOUR SALESMAN LIED!!!!

Care to answer that one? Or will you continue to dodge? Continue to put words in my mouth like saying I said "the customer is always right" when I never did? eh?

The point is you trolls do nothing but bash. You have never answerd for or even considered that Alex is telling the truth. And if so, then Circuit City needs to answer for the failings in its employees. Right or wrong about the return "policy" on software, this salesman lied.

The point I have been trying to make over and over again on this thread and many other CC threads is simple. I shall explain again.....

Life, the world, business, politics, everything is not black and white as you and your fellow trolls make it out to be. To be fair, ethical, and honest, be it a person or business, in this instance, one needs to think in shades of grey.

As I stated in my first post on this thread, its my OPINION that Alex is telling the truth. To me, a true crook wouldnt bother to make the post and continue to return and add more posts too it. Like I said before, you dont see to many bank robbers here bitching and moaning about the cameras in banks! Its just not the sort of attention they want. If any at all!

So...

A. If Alex is lying about being lied too, then nothing more need to be said. This post is without merit. End of story.

I addressed that as such. In my opinion (as stated above), I dont think he is. I think he is telling the truth about what happened. My opinion...period.

B. If Alex is not lying, and he was lied too (which I believe...and there are many other threads showing the EXACT same M.O.) by the salesman, then the entire argument of "nobody takes returns on software" is totally thrown out the window. Just because Alex may not be up to speed on how businesses handle software returns, does not mean you have the right to lie to him and say you will....to get the sale. And it certainly is not an open door for you to call him an idiot. As Wally stated this is a matter of integrity at this point. Policy is moot, the kind of product is moot, just about everything is moot when a salesperson misrepresents what the true facts are. He was lied too plain and simple and that MUST be addressed. To ignore it WOULD be an open door policy on lying. Your not saying its "OK" to lie now are you? I will give you that much credit Denny.


Time and time again I lock horns with you and others, Denny, about Circuit City. Why? Because you ONLY assume from the very beginning that the consumer is a crook. From the very onset your attitude is that Circuit City can never do any wrong and all consumers are crooks out to rip it off. I on the other hand can make it very simple......

LOOK AT BOTH SIDES!

If the consumer is lying then the post is without merit....period.

That sentence above handles that entire side of the situation in one fell single shot!

To be fair I address the other side as well....the side where the consumer IS telling the truth as well.

I can see both sides. You NEVER can. And you NEVER address it as such. Your rude, crude, insulting, and dodging from the very beginning. You are so set in your ways that you cant even consider the fact that maybe a Circuit City sales associate lied or misled a consumer.

So once again I say......Can you give a viable answer to the idea that Alex MAY be telling the truth here and was misled by the salesman? If Alex is telling the truth then Circuit City has something to answer for.

To me the only thing that Alex can be accused of is not being well informed about how retailers handle software returns. Nothing more.

Notice how I worded that? I said "not being well informed". Not "Your an idiot!". Like you and your comrades here use. There ARE people out there that still may not be that computer savy. They DO exist.

Still its all moot, the product is a "widget" and Alex was lied too (my opinion....the fact that Alex continues to respond and post is enough for me in my OPINION to believe him).

The fact that you still dodge, insult, and berate over this issue shows the complete lack of integrity you and your company have.

Until you or someone else can show me how any form of lying can be considered morally right and ethical, I will continue to ask you the same question over and over......

ASSUMING ALEX IS TELLING THE TRUTH AND THAT HE WAS LIED TOO BY THE SALESMAN.....HOW IS CIRCUIT CITY GOING TO ANSWER FOR THAT?

So far you have been silent and maintained that "Alex is an idiot". Not a viable answer if you ask me. And Im sure anyone else that sees this thread will feel the same way.

If you want to defend Circuit City and explain why its policy is the way it is...THATS FINE. If you want to defend Circuit City from those you may ASSUME are trying to con your company...thats fine as well. But for you to show some integrity when you do it you need to address the fact that the person that posted MAY be telling the truth as well and Circuit City MAY have dropped the ball in that particular situation. If you can jump on the "consumers are crooks" bandwagon from the get-go, and start off by being openly hostile, then dont be surprised when the other side does so as well.

As an employee, in this situation, a more fair way for you to handle it would have been to say.....

"Im sorry Alex, you are misinformed about how retailers handle software returns. Virtually no retailer will take back opened software for any reason short of a defective disk or media. And even in that case, only for the exact same product. If you were misled by our sales associate, then obviously you have a legitimate complaint. You should take that up with the manager of the store and explain it as such. Hopefully they will find a reasonable solution for your situation. Please continue to post updates and I will be happy to assist in any way that I can."

Of course feel free to continue your current attitude of.....

"Hes LYING!"

And....

"Hes a trying to bootleg!"

And....

"Hes an idiot!!"

Of course I will feel free to push back at every turn you do.

The difference betweent those two scenarios is simple. One is an employee trying to defend his company AND inform/help the consumer. The other is an employee hell bent on defending his company by bashing, insulting and berating all those who dare raise a fuss...right OR wrong.

I will let all others that see this thread decide which is best for a company's public relations. I think my choice has been made well clear!
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#82 Consumer Comment

nto about the software? then what was the point of this report?

AUTHOR: Denny - (U.S.A.)

But to only show that you were wrong and they were right?
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#83 Consumer Comment

Robert....here we go again.......

AUTHOR: Ben - (U.S.A.)

Ok....Robert......

I thought we were going to stay on subject!?

Your quote...

"Why don't you go to the thread we're talking about and explain exactly how the STEERING WHEEL, and the IGNITION SYSTEM are connected.

I say they are not. Ben and Wally think they are. I make a very nice living for my employees and myself fixing cars. Ben sells lab equipment, and Wally fixes computers. Obviously, THEY are the experts on auto repair."

Did I mention a "steering wheel" or "ignition system" here?

Did I mention anything about them being connected here or on any other post??

WHAT THE H**L ARE YOU TALKING ABOUT ROBERT??

I also noticed you say "Ben is so easy to "mes" with".

Oh joy! So now your admitting your just a troll here to bash....me? Great!! Finally you admit what everyone already knows.

Now if you can take a deep breath, stop putting words (if not entire subjects!) in my mouth I never even remotely hinted at, maybe just MAYBE there can be a rational discussion about the post at hand.......

SO is anyone going to take the flag and run with it? Answer the simple question of why Circuit City feels (or at least its employee trolls that post here feel) that it is ok to lie about a busted up worthless return policy?....and then b**ch and gripe when a customer calls them on it?

A. Customer bought a product (widget!) based on information the sales associate told them at the time of sale.

B. What the sales associate told said customer was false.

Now what is Circuit City going to do about it?

Or is the Circuit City "bash squad" just going to ignore these simple two facts?

I said nothing about "steering wheels" or "ignition systems". I have no clue as to what Robert is referencing here. The mentioning of such a thing has nothing to do with this thread. Only in the remotest possible way could they even be regarded as "widgets" like I have stated previously. But because I never mentioned them in the first place (as you stated I have Robert), the whole darn thing is stupid and silly. Just stick to Circuit City and drop this line of BS. Your not helping yourself or the trolls from Circuit City. Your only proving that you and they have no valid case.
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#84 Consumer Comment

Thanx Ben - finally some common sense

AUTHOR: Wally - (Australia)

Hope you enjoyed your vacation Ben. Thanks for the comments. You have hit the nail on the head, it wasn't about the software, it was about integrity. The trolls won't agree but I certainly do, thank you.
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#85 Consumer Comment

Sorry folks........

AUTHOR: Ben - (U.S.A.)

Sorry folks.....

Ive been away on vacation and its stunning to see the new CC trolls that can appear in such a short time.

Wally...It seems that some posts people make are not getting put up on the site. I along with you have had a few nixed. It only seems to be this thread tho.

Now...back to the subject......

Nice and simple......

I have stated that I agree with the return policy on software. That, nobody (not even Robby!) can argue.

BUT!......

When is one of these CC trolls going to answer for the fact that Alex was LIED TOO ABOUT THE POLICY!!!!???????

Hmmmmm?

Its one thing to stick to your guns about your policy (worthless as that ever changing thing may be). But to lie to a customer about what that policy IS takes us into a completely different level.

Forget that it was software. Forget that it was a computer product. For all we could care its just a "WIDGET". Nothing more.

This customer was lied too about the return policy for a WIDGET. PERIOD.

Dodge away little trolls!
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#86 Consumer Comment

Thanks Roseanne

AUTHOR: Wally - (Australia)

My last post wasn't published so I thought I'd resend a precis. Your description of a troll fits whatshisname to a tee.
In his last flame of me he revealed a lot about why he is like he is. Poor little rich boy - born with a silver spoon in his mouth. He didn't have to make his money on his own merits unlike us.
I can imagine the phone call
Troll: Dad I need another 50K
Dad: Sure son just stay away from the family- there's a good boy.
Troll: OK Dad but it's been 10 years since I saw you
Dad: Yes that's great son - keep it up. Bye!

Thanks Roseanne, now I know what he is and why he is I am going to totally ignore him. We mere mortals and ethical business people are far above him.
Alex deserves a refund from CC
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#87 UPDATE Employee

Ha!

AUTHOR: OMeSSiaHo - (U.S.A.)

^ Read your post and see if you can find the irony. You arent adding to the argument, just calling people names in a lame round-a-bout way. Now I know I am really doing no better here but at least I can admit it.
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#88 Consumer Comment

What is an Internet Troll/ Forum troll? and there Robert is!

AUTHOR: Roseanne - (U.S.A.)

Definitions of Internet troll on the Web from Wikipedia:

In Internet terminology, a troll is a person who posts rude or offensive messages on the Internet, such as in online discussion forums, to disrupt discussion or to upset its participants (see Anonymous Internet posting). "Troll" can also mean the message itself or be a verb meaning to post such messages. "Trolling" is also commonly used to describe the activity. For more discussion on definitions, see below.

What is an Internet Troll/ Forum troll? (From curezone with picture...search "curezone troll" and there is Robert! It should be the first link at Google)

An "Internet troll" or "Forum Troll" is a person who posts outrageous messages to bait people to answer. Forum Troll delights in sowing discord on the forums. A troll is someone who inspires flaming rhetoric, someone who is purposely provoking and pulling people into flaming discussion. Flaming discussions usually end with name calling and a flame war.

A classic troll is trying to make us believe that he is a skeptic. He is divisive and argumentative with need-to-be-right attitude, "searching for the truth", flaming discussion, and sometimes insulting people or provoking people to insult him. Troll is usually an expert in reusing the same words of its opponents and in turning it against them.


While he tries to present himself as a skeptic looking for truth ... his messages usually sound as if it is the responsibility of other forum members to provide evidence that what forum is all about is legitimate science.

Sometimes, Internet troll is trying to spin conflicting information, is questioning in an insincere manner, flaming discussion, insulting people, turning people against each other, harassing forum members, ignoring warnings from forum moderators.


This is classic Robert....anything to kick up a fuss.

The advice given is to ignore the troll, but that is hard to do when the troll pounces on new posters who may be scared away forever from Rip-off Report by his maliciousness. And that bothers me! Any suggestions, anyone?
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#89 Consumer Comment

Why do bedwetters have problems with the space/time continuum?

AUTHOR: Robert - (U.S.A.)

"Now he's starting with the name calling so in the interest of order and decorum I won't address him on this thread again."

Let's go to the facts Wally.



"I'm tired of bashing my head against a brick wall talking to an idiot like Robert." -Wally 3/8/06

"Then again you would, because to quote a well known, loud mouth, low rate greasemonkey..."-Wally 3/8/06

That's right Wally. YOU began the name calling. But like ALL bedwetters, you start something, then try and pass the blame to the other guy. I didn't say ANYTHING derogatory about you until the 3/9/06.

"By the way Robert my "little shop" would buy and sell your "business" 100 times over and yes my customers are always right and if they feel they deserve a refund they will receive it without argument."-Wally 3/9/06

Yep, you're a true winner there Wally. As for your dream of buying and selling me, sorry, no. I can assure you, you do not have the funds to match what my family has.

I like how you originally said you always give refunds(multiple), then claim to have only given one(single), now you are back to giving away multiples. Liars cannot keep the same story straight Wally. I can, because I have no need to tell anything other than the truth.

By the way, according to Ben, you are also an idiot for thinking the customer is always right.

And again, your complete lack of automotive knowledge is frightening. Your examples make no sense, since automotive electrical systems are far different than anything you deal with. Aircraft electrical systems are too. If any two systems were linked together, all kinds of problems would occur. Turn on the radio, watch the lights come on. Honk the horn, the car starts. Great idea there Wally.

Good grief!
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#90 Consumer Comment

Okay Rick, you want to get in on this

AUTHOR: Robert - (U.S.A.)

Why don't you go to the thread we're talking about and explain exactly how the STEERING WHEEL, and the IGNITION SYSTEM are connected.

I say they are not. Ben and Wally think they are. I make a very nice living for my employees and myself fixing cars. Ben sells lab equipment, and Wally fixes computers. Obviously, THEY are the experts on auto repair.

As for your sad attempt at insulting me, good try. None of you bother me. I mes with Ben beacuse he is SOOOOOOOOO easy. Nothing he says stays the same from one post to the next...except his hatred of anyone who disgrees with him. Wally is fun too. I like how he gives money away. Everyone should follow his business model. Everyone who wants to be broke.

And what do you do Rick? If it wasn't for Bill Gates, Seattle would still be a sleepy podunk between stands of Redwoods. You seem to be an expert on toilets. Is that what Bill has you doing?

For the record, I have LOTS of free time on my hands. When you are good, you can get the work done quickly. In reality, I probably spend about an hour total on this site each day. Since you are too oblivious to figure it out, the missives are not posted in "real time". It may take minutes, hours, or days, for something to hit the site. What a genius you are.

Since you three make wild assumptions about me, and my business, I'll make some about you. I'll assume you are a minimum wage employee, smoke massive amounts of pot, and drink untill you pass out every night. You'll never amount to anything, the military won't have you, and your parents are just so proud of you...while they sit on the couch, on the porch of their trailer.

None of your assumptions about me are accurate. How accurate are mine about you? Probably alot closer I'd bet.
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#91 Consumer Comment

Thanks Rick - I've obviously struck a nerve with Sir Robert of grease

AUTHOR: Wally - (Australia)

I'll give it away Rick. Roberts apalling lack of electronics knowledge makes him quite laughable. Now he's starting with the name calling so in the interest of order and decorum I won't address him on this thread again. By the way Robert my "little shop" would buy and sell your "business" 100 times over and yes my customers are always right and if they feel they deserve a refund they will receive it without argument. I would love to know your definition of a ponce which is what you called me. I must be showing you up for the fraud you are and hitting a nerve.
Alex deserves a refund!!!
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#92 Consumer Comment

Give it up Wally

AUTHOR: Rick - (U.S.A.)

Robert is a certifiable idiot and you cannot win at his game because he will always one up anybody when it comes to being an idiot.

I think Robert's brain (if you can call that shitball in his head a brain) smokes trying to come up with his witless rebuttals. "Customer is Always Wrong" is his magnum opus. That's why he's used it about 3700 times on ROR.

And as far as him being a businessman, what a joke. When would he have time? He must spend 19 hours a day on this site. It's pretty obvious he knows very little about automobiles. The only thing he knows is "Duh, replace it". This dimwit couldn't troubleshoot and diagnose a missing engine with the hood up.

I'm sure his only automotive experience was a brief stint cleaning toilets at a Jiffy Lube.

He is a dimwitted, racist, right wing reactionary cro-magnon.

As dumb as they come. Why argue with him?
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#93 Consumer Comment

Give it up Wally

AUTHOR: Rick - (U.S.A.)

Robert is a certifiable idiot and you cannot win at his game because he will always one up anybody when it comes to being an idiot.

I think Robert's brain (if you can call that shitball in his head a brain) smokes trying to come up with his witless rebuttals. "Customer is Always Wrong" is his magnum opus. That's why he's used it about 3700 times on ROR.

And as far as him being a businessman, what a joke. When would he have time? He must spend 19 hours a day on this site. It's pretty obvious he knows very little about automobiles. The only thing he knows is "Duh, replace it". This dimwit couldn't troubleshoot and diagnose a missing engine with the hood up.

I'm sure his only automotive experience was a brief stint cleaning toilets at a Jiffy Lube.

He is a dimwitted, racist, right wing reactionary cro-magnon.

As dumb as they come. Why argue with him?
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#94 Consumer Comment

Give it up Wally

AUTHOR: Rick - (U.S.A.)

Robert is a certifiable idiot and you cannot win at his game because he will always one up anybody when it comes to being an idiot.

I think Robert's brain (if you can call that shitball in his head a brain) smokes trying to come up with his witless rebuttals. "Customer is Always Wrong" is his magnum opus. That's why he's used it about 3700 times on ROR.

And as far as him being a businessman, what a joke. When would he have time? He must spend 19 hours a day on this site. It's pretty obvious he knows very little about automobiles. The only thing he knows is "Duh, replace it". This dimwit couldn't troubleshoot and diagnose a missing engine with the hood up.

I'm sure his only automotive experience was a brief stint cleaning toilets at a Jiffy Lube.

He is a dimwitted, racist, right wing reactionary cro-magnon.

As dumb as they come. Why argue with him?
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#95 Consumer Comment

Give it up Wally

AUTHOR: Rick - (U.S.A.)

Robert is a certifiable idiot and you cannot win at his game because he will always one up anybody when it comes to being an idiot.

I think Robert's brain (if you can call that shitball in his head a brain) smokes trying to come up with his witless rebuttals. "Customer is Always Wrong" is his magnum opus. That's why he's used it about 3700 times on ROR.

And as far as him being a businessman, what a joke. When would he have time? He must spend 19 hours a day on this site. It's pretty obvious he knows very little about automobiles. The only thing he knows is "Duh, replace it". This dimwit couldn't troubleshoot and diagnose a missing engine with the hood up.

I'm sure his only automotive experience was a brief stint cleaning toilets at a Jiffy Lube.

He is a dimwitted, racist, right wing reactionary cro-magnon.

As dumb as they come. Why argue with him?
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#96 Consumer Comment

You stick with it you dipshit

AUTHOR: Robert - (U.S.A.)

Pay real close attention you tard.

With the ONLY exception being YOUR little store, NOBODY on this planet refunds the purchase price for ANY opened software.

That is it in a nutshell.

As for auto repairs, you are so far out of your league, you should quit while you're behind. NOTHING you think works the way you want it to, does. The battery is connected to a maximum of two items directly...the alternator, and the starter solenoid. Everything else gets redirected power, and most items use reduced voltage. Very few devices in a car use "battery" voltage. If something requiring 0.5 volts-5 volts got hit with 12, it would burn out instantly. Anything using from 5-9 volts would burn out very quickly. Hook a 12 volt battery to a 6 volt starter. Watch what happens. In your world, one problem would be directly related to everything else. This does not happen! EVERY system is SEPERATE, and has NOTHING to do with any other. Give it up you ponce.

I can just imagine how badly your customers abuse you. Between you giving away money, and letting your employees dictate policy for you("My staff can answer any customer question and I will support that answer 100% - the sign of a healthy, ethical business where the customer is always right, but you wouldn't comprehend that would you?"), I cannot imagine you succeeding at any business.

By the way, there are NO business publications or management guru's trying to spew that "Customer is always right" crap. They have been saying the exact opposite for the past few years. If the customer was always right, they wouldn't be complaining about anything. The "customer service" desk wouldn't exist. Neither would the IT guy have a job. As it is, "csutomer service" is the most expensive section in any retail outlet. Look at the line of people at that one spot. Compare it to the people using ALL of the registers. Which line is longest? The customer has very little idea of what they need, want, or how to use it. It is up to the seller to show/tell them what they need/want/use. Returns? If the customer wasn't WRONG, the customer would have nothing to return. Is that too difficult for you to grasp?

Alex did it himself. He did it WRONG. He should have asked someone who knew what he needed. If he had, we wouldn't be posting here, and you could get back to handing out money.
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#97 Consumer Comment

What the?? Robert

AUTHOR: Wally - (Australia)

I wish your customers luck Robert if you believe that a fuse is going protect each circuit - what drivel!!! A fuse protects against excessive current draw only. Time to go back to school and learn the basics my little wannabe greasemonkey - but no - the customer, in your opinion is always wrong so it doesn't matter if you don't have basic electronic knowledge - you'll rip 'em anyhow.
By the way, Alex deserved a refund. Stick with the thread.
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#98 Consumer Comment

Wrong as always Wally

AUTHOR: Robert - (U.S.A.)

Show me where Skott said ANYTHING about a fire in the wiring harness. It's not there. He complained about his engine stalling, and Goodyear fixing the ignition system...no more stalling. His stalling issue was FIXED.

Then, when he turns the steering wheel ALL THE WAY to the left/right, some LIGHTS(doesn't ever say what lights) come on. Turning the wheel at all affects only one system...turn signals. And just so you know, your ignition system has NOTHING to do with turn signals.

I will tell you for the LAST time, his light issue has NOTHING to do with his ignition system.

Using your insane theories of electrical systems on a car, if a short develops in one place, the entire car will catch fire. It does not work that way. The fuses protect the entire system. If one system shorts out, the fuse for that system blows, protecting the rest of the wiring. I'll use your brilliance and turn it back on you. You claim to be a computer guy. Using your analogy, if one part of my computer fails, everything else will be affected. If my monitor fails, I'll need to take the mouse in for repair? No. The two are connected together through the tower, but have completely seperate systems operating them.

Stick to computers Wally. Your complete lack of automotive knowledge is frightening.
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#99 Consumer Comment

No two circuits are interconnected - absolute BS!!!

AUTHOR: Wally - (Australia)

Tell me Robert if a resistor lets go and allows the voltage to increase from 8 volts to 12 volts will that increased voltage pass through a diode? The thread you were on was talking about a fire in the wiring harness - not the steering wheel or column you goose. Another simple one Robert which you will probably have to Google but which way do electrons flow? You are way out of your depth my low grade grease monkey so pull your head in and stick to the thread!!

You forget that there are newcomers to computing every day of the year and they don't know all of the so called unwritten laws and protocols. This one is so simple. It is about whether you can rely on the advice of an employee or not. Obviously in your business where the customer is always wrong nobody could rely on any word uttered in your place of business.

Oh and another thing. You continually call me an idiot for giving a customer his money back once. Look in the mirror - you will see the business owner who blatantly states all customers are always wrong - what a repulsive image. Time to grow up Robert and understand that it does not matter what country you are in business ethics are paramount and no business worth its salt would lose a customer for the sake of a lousy 100 bucks. Then again you would, because to quote a well known, loud mouth, low rate greasemonkey "the customer is always wrong"
I'm tired of bashing my head against a brick wall talking to an idiot like Robert - Alex you deserve a refund. The business CC by way of its employee told you that you would receive a refund if you weren't happy. You weren't happy and thus you should have been refunded despite the garbage that Robert and Denny have been emitting. It has nothing to do with software piracy - it has everything to do with the integrity of a business. CC failed the test miserably and Robert and Denny applaud them - how sad.
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#100 Consumer Suggestion

Against my better judgement... I'm going to ask a question...

AUTHOR: Nick - (U.S.A.)

Can anyone tell me ANY retailer that will refund a game once the seal/wrapper has been broken?

Or a retailer that will return music tapes or CDs once they have been opened?

I agree with Wally that stores should look to please their customers.

But I also agree with Denny that ignorant, carless and lazy customers cost legitimate retailers money.

The fact that "shrink", (loss due to theft) costs retailers millions of dollars a year, and I don't mean 2-7 million, either. Double and Triple digits, depending on the retailer. If that many people would steal a physical product, how many MORE would ignore "copyright laws" if they could?

No-one is going to design a game if everyone could buy it and return it on a whim. Of COURSE that would please the customers, like Wally wants. But that gives credibility to what Denny says will be the result - profit losses and piracy. And even Wally needs profit to stay open to keep pleasing the customer.

Both sides have merit, but I enjoyed the name calling best of all. You guys rock.
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#101 Consumer Comment

Oh boy, Wally pipes in with less than useful witicisms.

AUTHOR: Robert - (U.S.A.)

Maybe in Australia, the steering wheel and shaft are connected to the ignition system, but not over here in America.

There are relays, fuses, and diodes preventing the problems you present. NO two systems are interconnected.

Apparently, I am a better mechanic than you are a businessman. You've already stated that you give money away, and now you don't mind if your employees do it.

Way to go Wally.

This thread was about someone buying software that is incompatible with his computer. I have said it before, but I guess I have to tell you AGAIN. Here in America, as it is in every country I have ever been in, the retailer is NOT going to refund money for an opened software product. Only in your little world does that happen Wally. And honestly, I don't believe a word you say about that.

It has been that way for as long as I can remember. At some point, you don't need to be reminded to look both ways before crossing the street. You just do it. If you don't, don't complain when the bus runs you over.
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#102 Consumer Comment

Since you asked Benjo...

AUTHOR: Robert - (U.S.A.)

"(oh and I really like that "Martinez is the county seat"....yeah..so what!?? What the hell does that have to do with where Byron is?"

Ummmm. Being the county seat, means the county GOVERNMENT is located there. That includes the Board of Education. Let me guess...you had NO idea the your county Government was in your town. Sure. Charles will believe you.

As for the rest of your diatribe...I have already answered that. I don't expect anything substantial to come from someone working for minimum wage. They are making the legal minimum required by federal or state law. The minimum wage should be ZERO. If I have a question about anything, I ask someone who is in charge. The kid trying to sell me stuff is trying to meet his quota.

Here's where it gets fun Benjo. A poll was done about 6 months ago. It showed 90% of the people want to be told what they want to hear. They don't want to hear the truth, unless it makes them feel good. This goes back to the "customer is always wrong" thing. NINETY percent! If the sales kid told the customer something he didn't want to hear, the customer would be mad and talk smack about CC...just like now.

If you're going to be lambasted anyway, you might as well get the money first.

And again, a BENJO is a ditch filled with excrement. It seems fitting.
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#103 Consumer Comment

Thanks for the links to Robert's Ignorant Rants

AUTHOR: Wally - (Australia)

Well Robert you have shown yourself to be a typical B or C grade grease monkey. On one thread you state that one item of electronics is not related to the other on a motor vehicle. Most family sedans that I know have only one battery = common power source for everything electronic. Burn a resistor in one part of the circuit and that can pull a signal down (or up) in a completely different area of the vehicles electronics. If a wiring harness burns then chances are a lot of components have been stressed and there is every chance that other seemingly divorced problems are created within the circuit. So you are the typical "trial and error hope I find it" greasemonkey that states that the customer is always wrong. - What a joke! You, my friend have totally lost any credibility thanks to the links provided by your sparring partners.

The customer on this thread is totally in the right. No consumer needs to talk to management for every little $100 purchase. If you did it to me I would rather not have you as a customer. My staff can answer any customer question and I will support that answer 100% - the sign of a healthy, ethical business where the customer is always right, but you wouldn't comprehend that would you?
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#104 Consumer Comment

Please! By all means....goto those reports!

AUTHOR: Ben - (U.S.A.)

Yes please do. Goto those reports Robert posted. I have no problem with it. You will see what I am like and what Robert is like. I have no problem with that.

(oh and I really like that "Martinez is the county seat"....yeah..so what!?? What the hell does that have to do with where Byron is? Or the whole Islam in public schools being "forced on America".....be deal! Byron is a pimple on the face of the county. Just as the whole subject was just a pimple on the news of the day...now get over it! And just a side note I lived in Walnut Creek at the time the incident went down. Bet you will make a big deal about that too for some twisted reason. WTF??)

Why the hell are you even bringing up this Bush/God/Islam crap on a Circuit City thread!!! Didnt you b***h in an earlier post about staying on subject???? Grasping for straws I guess because your argument hold no merit here so you have to bring in others.


Now....BACK TO THE SUBJECT....AGAIN.......

Circuit City........


Robby? Are you going to stay on subject? Are you going to answer my questions? Are you going to answer for why you think lying to those lacking certain knowledge about subjects is "OK". I guess everything is ok in Robby's book as long as the customer is ignorant of the subject eh. Its his free "get out of jail free" card.

I can just see you in front of a judge.....

"Your honor...I shouldnt be prosecuted for stealing this persons money and lying to him.....the guy knows nothing about fixing cars...so I should be allowed to fleece him"

Dodge Robby! Dodge! Be one with the "Vera"!
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#105 Consumer Comment

That's great Roseanne(Lynne)

AUTHOR: Robert - (U.S.A.)

Your first link is for some idiot complaining because PepBoys wouldn't do a brake job the way the customer wanted it done ILLEGALLY!

Your next example of me being misguided in some way is for another idiot who cannot figure out why BoA charges him a fee when he uses someone else's ATM. He's complaining about something ALL banks do, and it was explained to him by BoA, and in several posts.

And your last one was for some guy who thinks the steering wheel is somehow connected to his ignition system.

That's great Roseanne(Lynne). With you showing examples of me being a "buffoon", I need not attempt to defend myself. Show me how I was WRONG in anything I said, and I'll go away.

Why don't you?
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#106 Consumer Comment

Robert and his God complex floats so high above us that he suffers from lack of oxygen! The big question is why is Robert here?

AUTHOR: Roseanne - (U.S.A.)

Please, everyone, do check the two links provided by Robert above because you will also receive an education about Robert himself. Robert cannot grouse about Ben without exposing himself, too.

Then add these links to complete your Robert education:

http://www.ripoffreport.com/reports/ripoff69579.htm

http://www.ripoffreport.com/reports/ripoff175646.htm

http://www.ripoffreport.com/reports/ripoff175491.htm


As you can see, Robert just knows that we are all stupid and/or ignorant if we do not agree with him 100%. Consumers are a lower form of life to him and Robert hates the fact that he must interact with any of them at any time. So he spends his time here taking out his feelings of hostility.

Robert seems to suffer from a "God complex" that elevates him to levels so high in the atmosphere that I fear he may be suffering form oxygen deprivation. He is bitter about something and uses this forum to take it out on the world at every available opportunity. Rather than choosing not to comment, Robert lets us have it with both barrels every chance he gets. Perhaps we should ignore him for awhile as he seems to thrive on arguments of all kinds. It has become noticable that feel you are an expert on all topics, yet are unable to impart your knowledge without jeers and insults.

Robert has turned himself into a laughable buffoon with his posts and one can only wonder why someone who feels as he does hangs around a consumer complaint forum in the first place. I suppose it is cheaper than seeking the therapy the poor soul obviously needs.

Oh Robert, you are mistaken. I am NOT Ben or Lynne. I am me, Roseanne. Like you, I choose to speak out once in awhile. If you have a problem with that, too bad! If you choose to keep subjecting all of us to you, I may choose to subject you to me on occasion. That's the way it works here in the Republic.
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#107 Consumer Comment

If anyone wants to get a real education about Ben, go here

AUTHOR: Robert - (U.S.A.)

Thjese are the only links you need, other than ANY of the CC threads.

http://www.ripoffreport.com/reports/ripoff154773.htm

http://www.ripoffreport.com/reports/ripoff165478.htm

Either one is fine. They both show Ben in all his glory.
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#108 Consumer Comment

More lies from Ben

AUTHOR: Robert - (U.S.A.)

"I demanded proof over and over agian because I KNEW she wouldnt do it or it would prove her DECEIT. Had she shown proof (which I...ME... finally did....not you) everyone would have seen the lie she was foisting on people."

WHAT?! OMG! Can you make up more lies? Here's the actual timeline, and WHO outed you.

"What proof Vera??? Im still waiting!

You have shown nothing. Not one link. Not one URL. Not one newscast. Not one newspaper. Not one commercial. Not anyting.

Im still waiting!!

Its kinda hard to "lose" when the other person hasnt even started. You made a statement. Now back it up. SHOW THE PROOF VERA!

You SAY you have....well....where is it!!

Your not doing yourself or you ignorant, racist, evangelical theocratic agenda any good by spouting off about others showing proof when you havent even shown the slightest a*s hair of your own!

You made an outragous statment and called it fact. Now cough up the goods."-Ben 12/13/05

He demands proof.

"So Ben, you have never heard of Islam being taught in any California schools, yet they were doing it right there in your county. How convenient. You cannot possibly attempt to bring any credibility to yourself at this point. You are worse than the James Gang. At least they do their shtick because they don't know any better." Me-1/12/06

And then Ben retorts.

"Wow! Robert, didnt you see my post from almost a month ago!!??" "I mentioned Byron, I mentioned I even had a friend with 3 kids in that district. I mentioned that all of it was bullshit because even my friend said this lasted about 2 months, the school district dropped the studies." Ben-1/13/06

Right Ben. You did mention SOMETHING about a school. What you conveniently left out were the details. Details like, Martinez is the county seat for your county...the county in question. Details like...I KNEW ALL ABOUT IT! Unless you actually live under a bridge(as trolls do), you had no way of NOT knowing about that issue. You even admitted you knew about the issue later on in that post. You go both ways in there. You want proof while denying it happened, then partially admit some of it is true, while backpedalling as fast as possible. You lie worse than Clinton. At least he had style.

There are far more examples of your deceit, but why bother. Anyone who reads all of these threads knows I speak honestly, and you just lie like a bad rug. My stories never change. You can't keep the same one straight for two posts in a row.

As for taking the word of a minimum wage kid at CC as the Gospel...nope, I don't. That is that nasty COMMON SENSE thing again. I ask the people in charge. That's why I don't get burned.
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#109 Consumer Comment

Deceit? Are you even going to acknowledge that the salesperson LIED to this customer. I have yet to see you even address it.

AUTHOR: Ben - (U.S.A.)

Deceit Robert? I dont think you know the meaning of the word. Since its you that protects those who use deceit.

Once again you show how you bring in other threads for your personal vendetta.

Once again you show how you ignore the basis of this thread.

And you b***h and gripe at others for the same thing?

What I did on the Bush thread was PROVE that your little redneck religious zealot friend was full of it when she touted that there was some statewide (if not nationwide!) conspirecy to force Islam in public schools. I demanded proof over and over agian because I KNEW she wouldnt do it or it would prove her DECEIT. Had she shown proof (which I...ME... finally did....not you) everyone would have seen the lie she was foisting on people. But you obviously were not smart enough to figure that out. One little school, one little teacher. And it was over in a month. Not the grand conspirecy that the two of you were trying to start a panic over. At least she had the smarts to shut up about it or it would have made her look like a fool. But we can thank you for backing up her foolishness. And yours. Right in my backyard? Hardly! It was a pimple on the face of news at the time and its not even remembered now. But the religious nuts in this country still do!

But lets talk about "deceit" shall we. And lets stay on subject......

I addressed both concerns from the consumer standpoint and the business in an earlier post. I explained that the original poster should take up issues with the software publisher and not expect a refund from the retail store (and I did this loooooong before Denny did it).

BUT.......

That does not absolve Circuit City from lying (get it Robert...thats real "deceit") to the customer about the return policy. And their poor track record in regards to where and how often their return policy is posted. And it certainly doesnt absolve them of their "we can change policy at any time to suit OUR needs after the sale" line.

DENNY? ROBERT? Are you even going to acknowledge that the salesperson LIED to this customer. I have yet to see you even address it.

Now its one thing to "educate" a consumer about the way the retail world handles software (thats what I did). But the two of you just immeadiately jump on the BASH TRAIN and insult, call names, and even go as far as calling people liars and crooks.

Denny, you do nothing but insult outright. You ignore every reference to a salesperson at Circuit City lying to the customers. You have done it on other threads and I see no difference here.

Robert, your just vile. Not only do you ignore the basis for the complaints, you defend the crooks. To you, ignorance of a certain subject or thing is an open door to take ADVANTAGE. And by some twisted logic you think that there are laws saying you can do so. Even if a person is complete mental midget....that doesnt mean YOU CAN TAKE ADVANTAGE OF THEM. That doesnt mean you can LIE TO THEM. And it certainly doesnt mean you can advertise something you have no intention of delivering.

So lets stay on subject here instead of using your "deceit" and bringing in other subjects (something you have accused me of, and just did yourself). Lets not put things in peoples mouths they never said (something you have accused me of, and just did yourself).

When are the two of you going to give us your wonderful excuses for why the salesperson lied to this consumer? Forget about software return policy. Lets stay on subject for once and stop dodging the real issue at hand here.

The EMPLOYEE LIED. Address it! Answer for it! Acknowledge it! Stop dodging!

Now if you would like to hear other wonderful things that Circuit City employees say, here is a nice site (no really "proof" as Robert would call it...but certainly more info than he could ever provide)........

http://myweb.cableone.net/mohug/cc/workers.htm

I really like the part about "lying" to the customers to get the sale.

Im sorry to everyone for having to see this little vendetta that Robert has for me. But I will defend myself when people put things in my mouth I never said. Or when people accuse me of something I never did.

From this point on Robert....stick to Circuit City if you want to carry out your vendetta here. Take the redneck religious zealot end of your rant back to the Bush threads.
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#110 Consumer Comment

Well done Mike "irresponsibility and ignorance of the consumer."

AUTHOR: Wally - (Australia)

Terrific Mike, What you are saying is EB hire people who cannot advise consumers professionally. On your admission you are one. You don't know what will run on your own PC so God help the consumers that you advise. Moral of the story is stay away from CC and EB they think their customers are irresponsible and ignorant. Need I say more?
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#111 Consumer Comment

Alex, you need to think of things from the retailer's perspective...

AUTHOR: Mike - (U.S.A.)

First of all I would like to just point out a service run by Microsoft called "XP Game Advisor".

With that free website, one can scan their PC to see if it is able to run certain games, as to avoid buying incompatible software.

Ok, my feelings are really strong on this subject at I work at an EB Games store and we get people attempting to return PC games because it won't run on their computer all the time, something that we simply cannot do.

Why, you ask? Because when someone brings in a PC game that has been opened, we can no longer sell it as new, as no one would want an opened PC game. So, we have to pack it up, ship it to the home office, have it defected out and adjusted from the inventory, blah blah blah. The bottom line is that we lose money.

It all comes down to consumer responsibility, KNOW WHAT YOU ARE BUYING. For example, I am on a piece of sh*t computer right now as I am waiting to get a notebook for college. I put in a brand new graphics card and bought some games (Half Life 2, Unreal Tournament 2K4) and they still wouldn't run. I didn't run back crying to the store that they wouldn't run because it was my own d**n fault for buying them.

Yes, I wasted over $70 on games that I cannot play, but I should have known this in the first place. System requirements and recommendations are clearly printed on software packaging, and the retailer that I bought the games from had no idea what PC I would be running the games on, alas it was not their fault at all.

I agree that the customer needs to be made happy in most cases, but not when the store loses money due to the irresponsibility and ignorance of the consumer.
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#112 Author of original report

Denny you slimeball

AUTHOR: Alex - (U.S.A.)

"The policies on open software has been observed by many stores for nearly 20 years. to be ignorant of such policies is no excuse for anyone to whine about it now. "

Denny I love your thought process: I'm supposed to ignore what the sales weasel tells me because I'm supposed to have ESP to know CC's true policies. I understand that you're in the gaming industry and such policies are second nature to you, but they are not to the rest of us. This is why we look to salesmen to help us or we look on the receipt. Or better yet, I'm supposed to automatically know that things written in plain English on receipts somehow don't apply to the things I've bought? Does this "no excuse not to know the policy" thing apply to store personnel? Forget it, don't answer that. How convenient that you feel that it's OK for salesmen to promise things and then turn around and say "Well he lied to you...not our fault, we have no obligation to train our employees. That's just not our policy...no refund."

"And its a store's right ot REFUSE you a refund for ANY REASON at all. Returns/exchanges are a custoemr service issue; service that at anytime can be revoked for ANY REASON." Don't shop at CC. It's that simple. They'll change the story on you in a heartbeat once they close the sale. According to Denny, that's OK.

"There is nothing by law that a STORE must accept returns or exchanges of any merchandise." I love it when we obey some laws for CC's benefit and ignore those for consumers' benefit: how about about truth in advertising? How about negligence? I made a detrimental reliance in purchasing the software knowing I could return it. The guarantee was made both verbally and in writing. I had no reason to suspect otherwise. CC was both negligent and unethical.

"And as I stated, yes, the pirate or bootlegger wont midn spending any $$$ to buy a game to make copies of. Because if they were to, they could sell it make back any expenses they initially were out. But then again, true savvy people would just go to the net and get a free version to download." So you concede that although the policy makes it slightly more inconvenient for pirates, it does little/nothing to stop the problem. Interesting. It is clear that CC hides their policies (don't believe me? Just ask Ben or any of the daily complaints about CC) with the intent of deceiving consumers. Everyone: please read (especially you Denny) my post entitled "I finally figured it out." I lay out why CC printed this on the receipt.
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#113 Consumer Comment

Produce and Id to return an item? Since when?

AUTHOR: Denny - (U.S.A.)

Wally, i dont how it works in Aussieland, but here, i've never had to show an ID to do an exchange on a software title that I've purchased.

Nor have I ever shown and ID to return clothes i've bought.

Nor have I ever shown an ID to do anything of the sort to get a refund or make an exchange.

And as I stated, yes, the pirate or bootlegger wont midn spending any $$$ to buy a game to make copies of. Because if they were to, they could sell it make back any expenses they initially were out. But then again, true savvy people would just go to the net and get a free version to download.

The policies on open software has been observed by many stores for nearly 20 years. to be ignorant of such policies is no excuse for anyone to whine about it now.

As stated, if the software doesn't work for you, YOUR issue will ALWAYS be with the publisher of the software (I dont understand what is so hard about calling the publisher, as all their ifnormation is INCLUDED with the game they produce; usually a customer support help line, or a support number) I've had three games replaced by simply calling those numbers and complain. CC is in no position to take a loss on your behalf, which is why stores like CC have policies in place to make sure that opened software are replaced with the same title, or you do not get a refund.

And its a store's right ot REFUSE you a refund for ANY REASON at all. Returns/exchanges are a custoemr service issue; service that at anytime can be revoked for ANY REASON.

All of you fail to realize that. There is nothing by law that a STORE must accept returns or exchanges of any merchandise.
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#114 Consumer Comment

Need more proof of Ben's deceit?

AUTHOR: Robert - (U.S.A.)

Here goes. In another thread, someone mentioned Islam being taught in the Governmet Schools in California. Ben kept wanting PROOF of this happening, all the while denying the fact that it did happen. Anyone who didn't provide instant verifiable evidence was hounded by Ben in post after post calling them everything but a child of God.

Here's where it got good. After many months of him demanding everyone show him proof of this issue, I gave it to him. I put two and two together(the old "thou dost protest too much" thing), and discovered that the School that did it, was right in Ben's back yard. Yep, he knew all about it. It happened right in his own county in California, and Martinez is the County Seat. So, the Board of Education is right in his own hometown. When I pointed this out, he immediately did what all good(bad) LIARS do, he backpedaled as fast as he could and blathered on about how he forgot about it. Sure...he forgot where he lives.

You keep telling your goofy tales there Benjo. Just like Goebbels used to say about "the big lie". If you tell it often enough, everyone will believe you. Unfortunately for you, there are enough in these threads that know exactly what a scoundrel you truly are. When you are not trying to "catch" some minimum wage CC employee, you're justy flat out lying about something.

I'll tell you one more time you sanctimonious dolt. EVERY business publication on this planet has come to the conclusion that not only are customers not always right, they seldom are. My "customer is always wrong" is what is called SATIRE. Look it up. So far, I have asked you to show me one case where I use that line, to show how the "customer" was NOT wrong. As always, you cannot do that, so you simply revert back to attack mode.

You are a sad, strange, little man Ben.
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#115 Consumer Comment

Children, please give it a rest!!!

AUTHOR: Wally - (Australia)

Robert and Ben or Bobert and Ren or whichever name you chose to use at the time, I have some startling news for you. Nobody is interested in your little cat fights. Why don't you exchange email addresses and keep your kindergarten stuff off this domain.
This thread is about Alex buying a piece of software in good faith after being told he could get a refund by the salesperson. The business failed to honour that commitment and therefore they are in the wrong and Alex was indeed ripped off. If any of you who are supposed to be in business say that the owner of the business does not have to fulfil a salespersons promises then you don't understand business very well at all.
For your information Denny people who pirate software for a profit don't mind spending $100 to buy an original and they certainly don't seek a refund from whence they purchased it as they would have to produce ID etc to receive their refund. I am sure they would rather be as inconspicuous as possible, given that they are indeed the scourge of the IT industry. So please don't make Alex out to be the king of pirated software. He is simply a consumer who has been ripped off. Any business can refund any customer at any time for any reason - it is that simple!!
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#116 Consumer Comment

Scam? Me? Uh Robert lets make sure we dont twist things now....

AUTHOR: Ben - (U.S.A.)

You stated I tried to "scam" Circuit City?

Your quote....

"YOU are the one who admitted to trying to scam Circuit City once before."

I love how you people that think businesses can never do wrong like to twist and contort things. Obviously I will have to defend myself from this blatant LIE.

What I DID, was take on Omesssiho (He liked to call himself Chris at the time...and had to change his name to hide.....sound familiar Robert? Like what you accuse others of doing?) when he consistantly stated that they always honor their warranties.

I walked in to our local Circuit City, with a mini tape recorder set on record, and proceeded to ask a sales associate many many MANY questions about an Apple Ipod. I asked about return policy, and the extended warranty. I was told that if I purchased the extended warranty with that, I would only need to come back to CIRCUIT CITY.....NOT APPLE for ANY reason at ANY time during the duration of the warranty regardless of the status of the original manufacturers warranty. I asked this same question at 3 different times during the conversation. I was assured over and over again that was the truth. I then left saying I wanted to think it over. The next morning at work I called the same Circuit City and stated that I had an Ipod that I had purchased a month earlier (this must be the "scam" Robert is accusing me off....ooooooo call the cops!) and that it wasnt working anymore. I kept it simple. They told me to call their 800# for the extended warranty. Now lets keep in mind that the sales associate said "BRING IT BACK TO THE STORE". So I called the number and when I finally got a live person was promptly told "Your issue is with apple". At no time would they back up anything the sales associate told me. I have mentioned this "scam", as Robert would call it, on several threads, and I still stand by it. I did nothing more than PROVE hands down that what they tell you, and what they really do, are completely different things.

I EXPOSED A SCAM.

Let me guess robert. When those news shows around the country put cameras in the hoods of cars then take them to mechanics to catch them doing bad things....you would call that a scam? And that mechanic that charged $400 to replace 4 things under the hood when the news crew only unplugged a $20 oxy-sensor must be a true hero eh?? Oh wait, I got it. I keep forgetting that you fall back on this "common sense" thing and b***h that all consumers should have the full knowledge of a car mechanic at all times. I bet you would defend a mechanic such as this by saying that the "customer should have known the oxy-sensor was unplugged" and it was his right to take advantage of a consumer that lacked the "common sense" to know about oxy-sensor plugs.

My god man, all you do is protect crooks, liars, and scammers!!! (not to mention one drunken disgraced politician)

Thanks for admitting your a consumer there too bud!

By your own words......your always wrong!
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#117 Consumer Comment

Ben, why are you so upset that Robert assumed you were someone else?

AUTHOR: Leticia - (U.S.A.)

Didn't you do the same thing the Chris? You did it continually, until I asked you why is everyone Chris? And you had the same arguement that Robert had for you. Because they are saying the same thing, in a similar writing pattern.

Doesn't feel too good when it happens to you huh?

But you berated a lot of people who were not Chris, in your determination to prove that they were.

You're lucky because Robert has taken you at your word that you were not using some other name. Did you give Chris (or the others posting whom you called Chris) the same respect?
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#118 Consumer Comment

Grow up Ben

AUTHOR: Robert - (U.S.A.)

Nothing you say bothers me.

I have already figured out "Roseanne" is Lynne from Colorado. While I assumed it was you at first, I accept your statement of wanting people to know it's you.

Your ego wouldn't have it any other way.

As for me hating people in general, sorry...no. Your assumptions that I treat my customers badly is just as mistaken.

I am a consumer. I also use a few things when I buy anything, whether it is service, or goods.

One is COMMON SENSE. I can figure out if something is overpriced, or underpriced. Neither gets my money.

Another is the ability to ASK QUESTIONS. If I have one, I ask someone who can answer it. Actually, this goes directly back to the COMMON SENSE thing.

One more thing. Try not to act too self righteous. YOU are the one who admitted to trying to scam Circuit City once before. I trust your home has few windows.

Last thing. I'll gladly take the people you reffered to as rednecks(Vera and Sean) in the other thread, over the three certifiable retards that agreed with you(James, James, and Charles).

Enough said.
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#119 Author of original report

Wrong again Denny - return policy as stated numerous time through this report

AUTHOR: Alex - (U.S.A.)

The "return policy as stated numerous time through this report." Denny: CC simply doesn't post this. I don't know how else to say it. I went in the store, I looked on the registers, in the games section, on everything: THERE WAS NO DISCLOSURE AS TO THEIR TRUE POLICIES. Period. I've explained why they printed that I could get a refund in the post titled "I finally figured it out." Read it.

As for my computer, I have the minimum requirements. Period. Minimum by definition means "The least possible quantity or degree." Meaning the game should run because I have the minimum. You conceded this earlier. Nowhere on the game package does it say that the game may/may not run under the minimum. You're simply making this up.

"If the title doesn't work on your computer, then your BEEF is with the publisher of the game." Wrong. If a company makes a promise and breaks it, the company is wrong, regardless of whether or not they manufactured the product. Period. CC lied to me, both on the receipt and verbally.

Is the game manufacturer also wrong in addition to CC? Absolutely. Is it wrong to intentially lower the minimum requirements to sell more games? Absolutely. However, I am more angry with CC because they lied more blantantly, as described above. The fact that you hide behind notions such as "store policy trumps what the salesmen tells you" shows you're a scumbag.

If you're unhappy b/c you're a programmer and all of your friends pirate games and then laugh at you, I don't care. Not my problem.
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#120 Consumer Comment

If your going to be a pirate..

AUTHOR: Ben - (U.S.A.)

If someone wanted to be a pirate and were hobbled by these Circuit City "policies", then I seriously doubt they would be raising a fuss on a consumer site. They would move on to an easier target.

After all, how many would-be bank robbers post on this site bitching that banks have cameras watching them, and guards at the doors?

Simple human nature.....If this person really wanted to rip off Circuit City....he wouldnt be attracting attention to himself by continually posting on a consumer website. There are far easier ways to get a free game than to go through all the hassles seen here, and post here.

I dont care what the product is. This post represents a chronic problem with Circuit City. Nothing more. Be it a game, TV, stereo, or DVD. Circuit City doesnt always have their policy posted clearly and rarely holds to it anyway.

All of these posts would be worthless if Circuit City just made its policies clear to the consumers. Which they dont. That has been stated over and over by far more than just myself. Whats so freaking hard to understand about that? Denny? Robbert? What is it that your trying to hide? If you want to use your policy as a foundation for your argument then POST THEM WHERE EVERYONE SEES THEM! And do so BEFORE THE SALE!

Problem solved!

Of course its all worthless anyway because just about every Circuit City troll that has posted here has used the mantra "policy can be changed at any time" at sometime or another. So its all a scam, rip-off, and totally moot anyway. Would you make a deal with someone for something if they had a clause stating they could change the deal after the deal was made at any time for any reason? I doubt it.

And one last thing Robert, lets not forget your a consumer too. Or are you going to say that you never buy things? Let me guess you made the computer you use on this site out of tin cans and paperclips? Where did you get the tin can and paper clips? You must have bought those at some point. Making you a CONSUMER. So what is it? Hate yourself now? Lets get real, you made it well clear that ALL consumers are crooks and liars. Your one of us!

Why dont you send an email to the editor of this website about your little Me/Roseanne/Lyn thing? I challenge you too. If he/they find any connection showing that I am those two, then I have no problem with them banning my email address from posting. But I have no fear of that. Because they will find no connection. Just face it Robby. You piss off everyone. Short a few Circuit City employees and a couple of rednecks on the Bush threads.

I will apologize for one thing to you Robbie. Ive been going on the basis that you ripped someone off at your car shop and the powers that be really thumped you hard. And because of that you hate all consumers because you cant scam them anymore. Well, obviously I was wrong. You just hate EVERYONE. Including yourself (remember your a consumer too! You nasty old crooked consumer you!). Only a person that hates the human race in general can put out so much of this pathetic drivel like you do.
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#121 Consumer Comment

Robert.....

AUTHOR: Ben - (U.S.A.)

Robert....get over yourself.


I am not Lynn or Roseanne. Ive never even seen their posts until this thread. So stop saying that I am them. As I stated before, I have no need to hide from you. I WANT you to know its me when posting. So stop making excuses for pissing everyone off. You did that on your own and each person that posts here is an individual. The only people that I have seen to sink to such levels are the Circuit City employees. And that was well proven many months ago. Your just trying to make excuses for why so many people get annoyed by you. Trying to make us look like one person isnt going to cut it.

Everyone can see through your smoke screen.

Get real.
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#122 Consumer Comment

Ooh boy Robert, you're 0-2 on this

AUTHOR: Denny - (U.S.A.)

Did you bother to read the return policy as stated numerous time through this report. That opened games/software are only qualified for an exchange of the same title, and no refunds are going to be given.

I think that CC has honored their store policy to the T, on this, and that the OP's issue was with the game manfacturer or that he, to begin with, Didn't have a computer that met the required requirements to run the game. CC has no part in the OP's decision to buy a game that was not suited to play on his machine.

CC's policies (and this is the same policy as shared by CompUSA, Best Buy, Walmart, Kmart and other software/video game retailers) that opened software/games are only returnable, IF you exchange it for the SAME title. If the title doesn't work on your computer, then your BEEF is with the publisher of the game.
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#123 Consumer Comment

Reasons why they get away with it

AUTHOR: Robert - (U.S.A.)

If there is a return policy on a game or a store return policy, and its not honored as per instructions, Then it is a rip-off and a fraud. When a consumer buys in good faith knowing there is a return guarantee and willing to take a chance and the store refuses him this opportunity, then they are frauding him and the consumers. Not all consumers buy just to copy and return, there are many good reasons that it could be returned. If they dont want you to return a product that they sell, then remove the return policy. simple.
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#124 Consumer Comment

Thank you Denny

AUTHOR: Robert - (U.S.A.)

That explains alot. I have always read your missives as both credible, and polite. That one from February 28 was like reading on an acid trip.

As you stated, one "person A" can do alot of damage to the entire industry with just a little time and effort. In MD, the cops know about the guy I was talking about. He acts crazy and gets a disbility check for his "issues", so he gets away with it. He sells more than you can imagine. Crazy? Yep. Crazy like a fox.

Ben, Lynne(whoever wants to be Roseanne) my apologies for blaming you for that terribly written, and completely illogical post. The mistake is understandable though, since it had your style.
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#125 Consumer Comment

IF these policies help stop ONE person, its more than enough.

AUTHOR: Denny - (U.S.A.)

Sorry Robber, but those at ripoff dont like when you "format" your rpelies

So all my formatting was deleted; I had sectioned off many of bennie's replies and answered/posted directly to counter his points and all that formatting disappeared. If this site had a proper "quoting" style (as used on forums) it would be a lot easier to address points by a poster without getting it all messed up.

Alex : fornicate with diswashing liquid? You must be talented to do that. Are you saying that its possible? That you've tried? Honestly, Alex, you really should go and see a doctor about fornication with inaminate sludge.

What are you tyring to address Alex? The refund policy at SEVERAl stores are quite clear: No REFUNDS on opened software/games. And exchange is possible in many situations, for usually the same title. What's hard to understand about it?

Why should someone return a game and get a refund? If they want their money back, do what all Americans do, sell it on ebay. Im sure there is more than one sucker there that would buy it at the price you bought it at.

What part of piracy do you not understand? That people who buy software and try to return it for a refund, instead of the same title (which is why that policy is in place) goes to show that they only wanted the game long enough to make a copy of it. The store can't sell opened software and they will have to eat the cost to return it. The publisher will only reimburse the store for 1/4th the cost of what they had to uby it for, because now , its opened. And if the cycle keeps on going, then SOMEONE , SOMWHERE along that circle, will end up paying more for future software. The store will order less, and charge more; the publishers will make less and charge more. Piracy and fraud in returning software hurts this cycle.

I work in the gaming industry because I enjoy it. Consumers are our enemies as well as our friends. For every 5 consumers, there is one person who pirates games. Pirates causes us to raise our cost in making games, meaning we have to slim down our budgets by either, firing a few programmers and artists, or charge more for the titles. When you lose people who work on the title, that means you will also loose talent, and that much more into making the game better. It also means, that it could be al onger development time (because of smaller production teams) meaning, more is being spent in development. Again, which affect any future projects, because each sales of product from previous projects, will determine the next project's budget, size of development team and of course time to develop. iTs an unending cycle of hostility in the marketplace. All it takes is 1 person and that one person can deprive a game company of over a million dollars in revenue.

I personally know many "consumers" who buy games and copy them then return them to the stores. Some so much so that they bought shrinkwrap machines and have worked it so they can open the cases without damaging security tape. Why? that little "effort" would save them $50. And when you have a library of over 250 pirated titles for your game console (do the math), imagine what that one person has done to the gaming industry. I can "whine" to them, but nothing I say will change their way of thinking ("the games cost too much", "Oh, I would never buy it anyway, cause the game sucks (yet you bothered to pirate it???)". etc etc. I've heard all hte excuses, and not one of them came up with a legitmate one. I know a guy who hasn't bought a video game (legitmately) in the last 10 years. And he has a library of over 500 titles for pretty much every console that has ever been made. Why? because the way he sees it, 49 cent media versus a $50 game is well worth it to pirate it.


90% of pirated games come out of Hong Kong/China/Taiwan. Those that you see on the net are from sources in Europe, Canada and Asia.

The piracy within OUR borders are negligent (maybe due to the fact that we DO have these policies in place for many stores).

And you fail to take into account that today (unlike yesteryear) we have the advancement in technology as well as the net. 10 years ago, you'd be hard pressed to find pirated playstation games, and would have to aks someone who knows someone who had apirated copy. TODAY, because of the net, you can get a game within mere hours of its release commercially. Or many times, weeks before its street date.

The policies at CC/Walmart/Bestbuy/Target/Kmart/CompUSA/etc help curb the "casual" gaming priate. Those that "know" piracy, know that you'd be wasting time to actually goto a brick and mortar store to buy a game to copy it and then return it.

IF these policies help stop ONE person, its more than enough.
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#126 Consumer Comment

I got this from Denny's rant.

AUTHOR: Leticia - (U.S.A.)

i actually got why companies are now using the no return policy. and also how to circumvent the safety procedures if these return clauses hadn't been implaced.

Someone buys a game, burns it or installs it. Takes about 2 hours to figure out how to get around security features, returns the game, and voila! free game. (with none of the additonal problems that may come from downloading a bootleg version.)
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#127 Author of original report

Denny please fornicate yourself with dishware instead of posting here

AUTHOR: Alex - (U.S.A.)

I can't believe this. I post this concise, relevant post about why my problem happened, and Denny you manage to drown it out with another one of your poorly thought out rants. Way to go. And the worst part is that we've already been over this and why your argument is illogical: you mention what a problem piracy is but you never link the refund policy with the problem: If a person wants to burn X copies and sell for X dollars, an aggressive refund policy will not stop this. It will also not stop people from downloading torrents. So a pirate is going to say "oh man, I can't copy any more stuff because I can't get a refund." No. Since this refund policy, according to you has been place for 20 years and piracy is rampant, this shows that the policy is ineffective. All is does is punish lawful consumers. The fact that CC hides this policy shows they do not really stand by it.

Oh, and read my other post. I went in to CC and looking for their posted policies. I kid you not (I know you'll just say I'm making this up, but whatever) I searched and searched for this "big red/yellow sign that is posted right on the register and the counter" but did not find it. What a surprise.

So you work in the gaming industry? There's a concept you should start warming up to, as much as you might deny it: consumers are the only friends you have.
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#128 Consumer Comment

That was just wonderful Denny

AUTHOR: Robert - (U.S.A.)

Out of that entire bit of bilge you posted, none of it made any sense.

At one point, you were attributing what I said, to Ben. In other areas, you attributed what Ben said, to me. Wonderful. I get the feeling this isn't really the writings of Denny at all. I sense Roseanne(Ben/Lynne) is still trolling as usual. He/she/it, need to increase the meds.

As for someone burning as many copies as they can...yep, it happens every day. I knew a guy in MD who made a good living selling bootleg and pirated copies of music, movies, games, and other types of software. He drove around in a Cavalier Station wagon and made a bundle. He bought any new disks that were available, and spent the day "burning as many copies as he can". He'd be sold out within a week. Why pay $50 for the game at CC when you could buy it from "person A" for less than $20, and it included the unlock key code. If there was a disk of anything available, he had it. He even made a catalog of what he had. This guy was a pro.

It happens everywhere. And again, this is the reason the stores will NOT refund the purchase price of anything that can be copied. NAPSTER went down because of this exact thing. You will notice that NAPSTER is back online, but you pay a fee. That fee is then divided among the artists/creators, and Napster. Stealing someone else's work is illegal, and no store is going to be a part of it.



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#129 Consumer Comment

Ben you step by step is flawed.

AUTHOR: Denny - (U.S.A.)

Step by step....

1. "Person "A" buys a game, CD, DVD, you name it."

Yup that's how the cycle starts. Always with one person buying it, but heck these days, all it takes is an inside employee of a store, or infact at the pressing plants who make the games, dvd's and cd's to take home a "free" copy and pay nthing for it at all.

2. "He takes it home and burns as many copies as he can."

Ok first, this whole "logic" is based on "ALL consumers are crooks".

Nope, the logic is that a majority of consumers will "backup' up their purchase (either by copying it, ripping it to a different format or what not).

When a majority of custoemrs do that, and services like Winamp, Itunes and heck Windows Media Player can do this for you for free, its safe to assume that the consumer will do this.

But, for the sake of Robbie's sanity lets assume they are in this instance. They are going to "burn as many copies as they can".

All they need to burn is one copy, return it to the store, and then use that copy to make more copies. Such is the nature of digital media that you can make a copy of a copy without loss of any quality.

Ok. They will need a proper CD-W or CD-RW that can overscan a CD.

A dvd writer, which can cost you $40 that does dual layer and writs to al lformats (cd/dvd/cdrw/dvd-rw/dvd+r) is more than enough to handle today's media.

Why? Because since about 3 years ago almost all major publishers of software, from games to business, write an extra track of data on CDs for the sole purpose of making it very hard to "burn as many copies as they can".

You're talking about a decade ago. They've been doing that for the last decade. AND GUESS what bennie, it hasn't worked. There are still copies of games that you can download for free. 2 hours after the RELEASE of Empire at War, you could download it off the net for free.

Why? Because technology outpaces advancements in security. Once a security 'technique' is used, you can bet your slary for a year, that the "hackers' have already cracked it in less than 24 hours. There are programs that can 'read' discs/games/sofware/medai for that "blank" spot of information, and avoid copying it.

Try and try as the industry can, those out there who do not want to pay for these games/cds/software will be able to get it for free.

The gaming sector is just about the most aggressive of all. Without a CDRW drive that can read these extra sectors on the disc......you SOL!

More ignorant drivel, of someone who is thinking about technology that is a decade old

YOU want to know how fast an Xbox360 game appeared on the pirate sector of the internet? 24 hours after the console's release. 24 hours.

Most drives you see in stores CANT! Now there are always work-arounds in the computer realm. And they do exist for this. You can goto many hacker sites and get CD cracks, CD burning software, and even instructions on how to use them and pirate all sorts of things. Whatever you do you still limited to IF your drive can read AND write that extra track on the CD. That darn extra track is the first line of defence publishers use.

wake up Bennie, you dotn require a special drive to do this. A $40 CD writer or DVD writer is all you need and capable of making copies of games/sfotware/cd/etc.

Recently, publishers have been using an age old idea of "software keys" to protect their products. This was common in the 80's, and works well to this day. You need a code key to install, without it, the software is crippled or wont run at all.

where have you been? software keys are cracked every day. There are programs out there that ill generate a CD/Software key for you to use. You can go on the net right now and find Software key gen programs for pretty much every game/sfotware out there.

MOST games use this now. Without that code key, you get no updates, no support, nothing. Still there are always ways to bootleg the software. Install on a machine here, or a machine there.....it happens. But to "burn as many copies as you can" is not likely. Without an individual code key for every copy you burn....its worthless. Especially a game that uses online services. Still with MASSIVE effort, you could pull it off. Code key generators, CD-hacks, etc. A real "crook" will look for profit....there is no profit in this.

pirates dont do this for profit (bootleggers do and yes there is a difference between them). pirates take things that benefit them without any compensation to those they stole from; they give freely to others, without compensation to those they stole it from.

the "gain" here is to not pay for a game that would cost you $40 or $50 in the store. the "profit" is seen in getting a game for free.

In the end....to "burn" PC games is not worth the effort. Certainly not worth the effort bullshitting a post on a rip off report.

You have been smoking something, cause all it takes is 20 seconds on google; Bittorrent and the various search/warez sites; a REGULAR cd/dvd burning program (like Nero) a generic cd = writer or dvd writer (as their are dvd games now), and just whatever time you need to download the game off the net (in some instances, very quickly becaus the person is tied to a school server with high speed connection or similar). About 2 hours of your time to get a game for free? That is worth the effort for many

Definately not worth spending time to fight a moron like you Robert. The simple fact that this post exists shows that its most likely legit. Some vast plan to undermine capitalism because some guy wanted to return computer software is just bullshit.

he wanted to return something that was opened, and did not like his choices . Too bad so sad.

I think anyone that wanted to "burn as many copies as they can" would need a reason. Is there some market in the U.S. for bootlegged games....yes!!! But not in CD format!! Not burned off some store bought CD. If you want a game or anything, you dont look to that kid who bought it at Circuit City and "burned as many as he can". You just goto some Warez website and download the d**n thing! (lets not forget that little ace in the hole about "cd-keys"....burn all the copies you want...WORTHLESS without that key!)

again bennie, you should refrain from commenting on what you do not know, or understand. Since I work in the gaming industry, I KNOW what im talking about.

Your "logic" would hold water in the early 90's when CD-Roms were new, and burners were $1000 a pop, publishers stopped using CD-keys, and there were CD-rom drives that could read that extra hidden track (which they couldnt back then). But not now.

The only person who is falwed logic here, is you Bennie. 2 hour vs letting go of $50 is a bit tempting to many a consumer. And with programs out there (available freely on the net) consumers can get what they want, how they want and for free.
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#130 Author of original report

I finally figured it out!

AUTHOR: Alex - (U.S.A.)

I talked with this guy who works at CC about my dilemma and CC's refund policy, and he told me an interesting thing: the ribbon that receipts are printed on in his store (again, only in his store...not sure about the rest of the country) used to display (they do not do this anymore...they changed this) CC's GENERAL return policy (the part where they use words like "no hassle" and "guarantee" in large letters) that was pre-printed and placed into the roller. This means everybody would get their "no hassles" guarantee, no matter what they bought. Computer games, according to him, is an exception to their general return policy and thus CC did not print this on the receipts.

BTW I just went into a CC in Boston the other day to see if they posted their true policy...and no, there was no sign stating their return policy. No stickers on the games, no nothing. Some things never change.

I've read some posts concerning CC's slimeball salesmen, and would like to clear up something: CC's salesmen are not commissioned, although they are evaluated based on sales. The only way to get promoted from an entry level clerk is to sell a lot (around $500/hr). Salesmen that do not hit the minimum quota are fired. So yes, even though their salesmen are not commissioned, they have every incentive to be slimy.

Well this has been vindicating. Although navigating CC's bureaucracy is near impossible, and CC refuses to admit they lied or give me a refund, it's nice to know that I was right all along.
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#131 Author of original report

I finally figured it out!

AUTHOR: Alex - (U.S.A.)

I talked with this guy who works at CC about my dilemma and CC's refund policy, and he told me an interesting thing: the ribbon that receipts are printed on in his store (again, only in his store...not sure about the rest of the country) used to display (they do not do this anymore...they changed this) CC's GENERAL return policy (the part where they use words like "no hassle" and "guarantee" in large letters) that was pre-printed and placed into the roller. This means everybody would get their "no hassles" guarantee, no matter what they bought. Computer games, according to him, is an exception to their general return policy and thus CC did not print this on the receipts.

BTW I just went into a CC in Boston the other day to see if they posted their true policy...and no, there was no sign stating their return policy. No stickers on the games, no nothing. Some things never change.

I've read some posts concerning CC's slimeball salesmen, and would like to clear up something: CC's salesmen are not commissioned, although they are evaluated based on sales. The only way to get promoted from an entry level clerk is to sell a lot (around $500/hr). Salesmen that do not hit the minimum quota are fired. So yes, even though their salesmen are not commissioned, they have every incentive to be slimy.

Well this has been vindicating. Although navigating CC's bureaucracy is near impossible, and CC refuses to admit they lied or give me a refund, it's nice to know that I was right all along.
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#132 Author of original report

I finally figured it out!

AUTHOR: Alex - (U.S.A.)

I talked with this guy who works at CC about my dilemma and CC's refund policy, and he told me an interesting thing: the ribbon that receipts are printed on in his store (again, only in his store...not sure about the rest of the country) used to display (they do not do this anymore...they changed this) CC's GENERAL return policy (the part where they use words like "no hassle" and "guarantee" in large letters) that was pre-printed and placed into the roller. This means everybody would get their "no hassles" guarantee, no matter what they bought. Computer games, according to him, is an exception to their general return policy and thus CC did not print this on the receipts.

BTW I just went into a CC in Boston the other day to see if they posted their true policy...and no, there was no sign stating their return policy. No stickers on the games, no nothing. Some things never change.

I've read some posts concerning CC's slimeball salesmen, and would like to clear up something: CC's salesmen are not commissioned, although they are evaluated based on sales. The only way to get promoted from an entry level clerk is to sell a lot (around $500/hr). Salesmen that do not hit the minimum quota are fired. So yes, even though their salesmen are not commissioned, they have every incentive to be slimy.

Well this has been vindicating. Although navigating CC's bureaucracy is near impossible, and CC refuses to admit they lied or give me a refund, it's nice to know that I was right all along.
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#133 Author of original report

I finally figured it out!

AUTHOR: Alex - (U.S.A.)

I talked with this guy who works at CC about my dilemma and CC's refund policy, and he told me an interesting thing: the ribbon that receipts are printed on in his store (again, only in his store...not sure about the rest of the country) used to display (they do not do this anymore...they changed this) CC's GENERAL return policy (the part where they use words like "no hassle" and "guarantee" in large letters) that was pre-printed and placed into the roller. This means everybody would get their "no hassles" guarantee, no matter what they bought. Computer games, according to him, is an exception to their general return policy and thus CC did not print this on the receipts.

BTW I just went into a CC in Boston the other day to see if they posted their true policy...and no, there was no sign stating their return policy. No stickers on the games, no nothing. Some things never change.

I've read some posts concerning CC's slimeball salesmen, and would like to clear up something: CC's salesmen are not commissioned, although they are evaluated based on sales. The only way to get promoted from an entry level clerk is to sell a lot (around $500/hr). Salesmen that do not hit the minimum quota are fired. So yes, even though their salesmen are not commissioned, they have every incentive to be slimy.

Well this has been vindicating. Although navigating CC's bureaucracy is near impossible, and CC refuses to admit they lied or give me a refund, it's nice to know that I was right all along.
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#134 Consumer Comment

Well Bennie-Boy, you know that's just not true

AUTHOR: Robert - (U.S.A.)

Of course, far be it for you to ever make up stuff.

If you are not Roseanne, then that only leaves Lynne from Colorado. Nobody else has had so much animosity and vitriol toward me, or anyone else in this site. Just you two. And like I posted before, as far as I know, the truce she wanted is still in effect. If she is Roseanne, and she has decided to ignore the "cease-fire" she requested, then I apologize to you Ben. She did have the nasty habit of using many aliases, including trying to be me, and she was about as accurate in her posts as you are.

The difference is, she didn't make it a habit to go to a thread, and start hammering on me about other threads. That is your style Ben. The thread could be about Left Handed l*****n Dolphin Researchers, and you'd be right in there finding fault with my opinion or advice from some other thread. Lynne would at least stay on topic. Roseanne follows your methods, Ben. So, Roseanne is either you, or Lynne has learned some new moves.

They say immitation is the sincerist form of flattery.
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#135 Consumer Comment

Try again Robert from Dallas. Get over yourself.

AUTHOR: Robert - (U.S.A.)

Ben is the stalker. Only a complete lack of "clue" would cause one to only look for Roseanne. I said repeatedly that Roseanne is Ben from Martinez, California. Ben is everywhere, right after I post, attacking me. He doesn't actually make a point in his attacks, he just does it. Ben has yet to make a point in ANY of his diatribes. He'll make some claim of wrongdoing, and then when called on it, suddenly the "stacks" of proof are gone. Even when he tries to disprove me, or anyone else, he actually makes our cases for us. He used to go after Denny, Chris, and Omissiaho. Now it seems to be my turn for his perverted affections. And you, Robert of Dallas, are going to be his pawn. Good for you. Go to all of the Circuit City threads. You will get a real education about this individual you wish to defend.

As for the "customer is always wrong" adage, it's very accurate. You probably believe the "customer is always right" nonsense. Business publications like Forbes, Money, etc even say the opposite is true. The customer is seldom right. Alex is proof of this. Prove me wrong. Even Alex admits he was wrong.

At no time did I attack Alex. Saying they are wrong is NOT an attack. There are way too many people out there who cannot handle being told "you are wrong" without needing a shoulder to cry on, and a few sessions with a therapist.

As for me being in alot of these threads, so what? So are you! I guess that makes us all equally guilty of what? Being in a country where we can read, say, hear, see, and print whatever we want to? Yep. Get over yourself.
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#136 Consumer Comment

Try again Robert from Dallas. Get over yourself.

AUTHOR: Robert - (U.S.A.)

Ben is the stalker. Only a complete lack of "clue" would cause one to only look for Roseanne. I said repeatedly that Roseanne is Ben from Martinez, California. Ben is everywhere, right after I post, attacking me. He doesn't actually make a point in his attacks, he just does it. Ben has yet to make a point in ANY of his diatribes. He'll make some claim of wrongdoing, and then when called on it, suddenly the "stacks" of proof are gone. Even when he tries to disprove me, or anyone else, he actually makes our cases for us. He used to go after Denny, Chris, and Omissiaho. Now it seems to be my turn for his perverted affections. And you, Robert of Dallas, are going to be his pawn. Good for you. Go to all of the Circuit City threads. You will get a real education about this individual you wish to defend.

As for the "customer is always wrong" adage, it's very accurate. You probably believe the "customer is always right" nonsense. Business publications like Forbes, Money, etc even say the opposite is true. The customer is seldom right. Alex is proof of this. Prove me wrong. Even Alex admits he was wrong.

At no time did I attack Alex. Saying they are wrong is NOT an attack. There are way too many people out there who cannot handle being told "you are wrong" without needing a shoulder to cry on, and a few sessions with a therapist.

As for me being in alot of these threads, so what? So are you! I guess that makes us all equally guilty of what? Being in a country where we can read, say, hear, see, and print whatever we want to? Yep. Get over yourself.
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#137 Consumer Comment

Try again Robert from Dallas. Get over yourself.

AUTHOR: Robert - (U.S.A.)

Ben is the stalker. Only a complete lack of "clue" would cause one to only look for Roseanne. I said repeatedly that Roseanne is Ben from Martinez, California. Ben is everywhere, right after I post, attacking me. He doesn't actually make a point in his attacks, he just does it. Ben has yet to make a point in ANY of his diatribes. He'll make some claim of wrongdoing, and then when called on it, suddenly the "stacks" of proof are gone. Even when he tries to disprove me, or anyone else, he actually makes our cases for us. He used to go after Denny, Chris, and Omissiaho. Now it seems to be my turn for his perverted affections. And you, Robert of Dallas, are going to be his pawn. Good for you. Go to all of the Circuit City threads. You will get a real education about this individual you wish to defend.

As for the "customer is always wrong" adage, it's very accurate. You probably believe the "customer is always right" nonsense. Business publications like Forbes, Money, etc even say the opposite is true. The customer is seldom right. Alex is proof of this. Prove me wrong. Even Alex admits he was wrong.

At no time did I attack Alex. Saying they are wrong is NOT an attack. There are way too many people out there who cannot handle being told "you are wrong" without needing a shoulder to cry on, and a few sessions with a therapist.

As for me being in alot of these threads, so what? So are you! I guess that makes us all equally guilty of what? Being in a country where we can read, say, hear, see, and print whatever we want to? Yep. Get over yourself.
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#138 Consumer Comment

Try again Robert from Dallas. Get over yourself.

AUTHOR: Robert - (U.S.A.)

Ben is the stalker. Only a complete lack of "clue" would cause one to only look for Roseanne. I said repeatedly that Roseanne is Ben from Martinez, California. Ben is everywhere, right after I post, attacking me. He doesn't actually make a point in his attacks, he just does it. Ben has yet to make a point in ANY of his diatribes. He'll make some claim of wrongdoing, and then when called on it, suddenly the "stacks" of proof are gone. Even when he tries to disprove me, or anyone else, he actually makes our cases for us. He used to go after Denny, Chris, and Omissiaho. Now it seems to be my turn for his perverted affections. And you, Robert of Dallas, are going to be his pawn. Good for you. Go to all of the Circuit City threads. You will get a real education about this individual you wish to defend.

As for the "customer is always wrong" adage, it's very accurate. You probably believe the "customer is always right" nonsense. Business publications like Forbes, Money, etc even say the opposite is true. The customer is seldom right. Alex is proof of this. Prove me wrong. Even Alex admits he was wrong.

At no time did I attack Alex. Saying they are wrong is NOT an attack. There are way too many people out there who cannot handle being told "you are wrong" without needing a shoulder to cry on, and a few sessions with a therapist.

As for me being in alot of these threads, so what? So are you! I guess that makes us all equally guilty of what? Being in a country where we can read, say, hear, see, and print whatever we want to? Yep. Get over yourself.
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#139 Consumer Comment

Oh Puh-LEEZE Robert!

AUTHOR: Ben - (U.S.A.)

Good lord, get real!

Me stalking you on Circuit City threads??

Ive been posting on these Circuit City threads for months. Anyone that does a simple search can see how often, and when. They will also see clearly I was posting on them loooooong before you. Ive locked horns with these pathetic employees here just as I locked horns with you on your Just Brake thread. The proof is in the threads for anyone that can read dates. You showed up after me here, and you showed up after me on the Bush threads. Your flipping furious ever since I dared to take on your moronic "Customer is always wrong" mentality on the Just Brake threads. Thats my only regret. I feel now that I have unleashed YOUR stalking out onto so many other threads. Now all these other poor souls have to listen mindless crap and your lacking social grace from the caveman era.

Yes Robbie....it is....so sad.

As for this alter-ego Rosanne crap.....sheesh your paranoid. Anyone can also plainly see that the only people impersonating someone else is some Circuit City employee trying to be me about 3 months ago on another thread. I have no need to hide from you. I WANT you to know that I made my posts. If you really think I'm scared and need to resort to those kind of tactics......keep living in la la land there buddy!

Look at the drivel you spew forth! Your a freaking magnet for reality to rally itself and bash you like Wack'a'Mole game.

And your suprised just about everyone (short two racist, intolerant rednecks on the Bush threads) comes to blows with you???
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#140 Consumer Comment

I took you up on your stalking challenge

AUTHOR: Robert - (U.S.A.)

Robert, I took you up on your stalking challenge.

I find "Roseanne" on two posts addressing you (according to the search box):

http://www.ripoffreport.com/reports/ripoff171931.htm (that is this very post)

and

http://www.ripoffreport.com/reports/ripoff175491.htm (Goodyear Gemini)

Whereas you, Robert, are everywhere.Just Brakes, George W. Bush, here, Jasper's, wow. I forget all the places I have seen you. You are mostly attacking everyone your own self. "The customer is always wrong" is all over the place and you posted it. You have been stirring things up for quite a time now.

Two posts hardly makes a stalker. What are you so worried that Roseanne will do anyway? She just speaks after you do and there are many more posts she could type at if she were truly "stalking" you.

But I think you may have recently changed your name to "Jim from Orlando, FL". "Doormat" may be your new catch phrase.

I am with Roseanne. Get lost.
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#141 Consumer Comment

I took you up on your stalking challenge

AUTHOR: Robert - (U.S.A.)

Robert, I took you up on your stalking challenge.

I find "Roseanne" on two posts addressing you (according to the search box):

http://www.ripoffreport.com/reports/ripoff171931.htm (that is this very post)

and

http://www.ripoffreport.com/reports/ripoff175491.htm (Goodyear Gemini)

Whereas you, Robert, are everywhere.Just Brakes, George W. Bush, here, Jasper's, wow. I forget all the places I have seen you. You are mostly attacking everyone your own self. "The customer is always wrong" is all over the place and you posted it. You have been stirring things up for quite a time now.

Two posts hardly makes a stalker. What are you so worried that Roseanne will do anyway? She just speaks after you do and there are many more posts she could type at if she were truly "stalking" you.

But I think you may have recently changed your name to "Jim from Orlando, FL". "Doormat" may be your new catch phrase.

I am with Roseanne. Get lost.
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#142 Consumer Comment

I took you up on your stalking challenge

AUTHOR: Robert - (U.S.A.)

Robert, I took you up on your stalking challenge.

I find "Roseanne" on two posts addressing you (according to the search box):

http://www.ripoffreport.com/reports/ripoff171931.htm (that is this very post)

and

http://www.ripoffreport.com/reports/ripoff175491.htm (Goodyear Gemini)

Whereas you, Robert, are everywhere.Just Brakes, George W. Bush, here, Jasper's, wow. I forget all the places I have seen you. You are mostly attacking everyone your own self. "The customer is always wrong" is all over the place and you posted it. You have been stirring things up for quite a time now.

Two posts hardly makes a stalker. What are you so worried that Roseanne will do anyway? She just speaks after you do and there are many more posts she could type at if she were truly "stalking" you.

But I think you may have recently changed your name to "Jim from Orlando, FL". "Doormat" may be your new catch phrase.

I am with Roseanne. Get lost.
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#143 Consumer Comment

I took you up on your stalking challenge

AUTHOR: Robert - (U.S.A.)

Robert, I took you up on your stalking challenge.

I find "Roseanne" on two posts addressing you (according to the search box):

http://www.ripoffreport.com/reports/ripoff171931.htm (that is this very post)

and

http://www.ripoffreport.com/reports/ripoff175491.htm (Goodyear Gemini)

Whereas you, Robert, are everywhere.Just Brakes, George W. Bush, here, Jasper's, wow. I forget all the places I have seen you. You are mostly attacking everyone your own self. "The customer is always wrong" is all over the place and you posted it. You have been stirring things up for quite a time now.

Two posts hardly makes a stalker. What are you so worried that Roseanne will do anyway? She just speaks after you do and there are many more posts she could type at if she were truly "stalking" you.

But I think you may have recently changed your name to "Jim from Orlando, FL". "Doormat" may be your new catch phrase.

I am with Roseanne. Get lost.
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#144 Consumer Comment

I understand copyright law Brenda

AUTHOR: Robert - (U.S.A.)

I know it does not say anything about retail oulets and return policies. I mentioned Napster for a reason.

Napster was shut down and prosecuted for acting as an accessory to copyright infringement. Napster was allowing knowingly, the theft of copyrighted materials. It is for this reason, stores that sell copyrighted materials do not allow refunds.

The fact that the publishers of the materials will not refund the costs to the retailer is an enhancement for the policiy.

But in reality, the stores will not be a party to theft...and anyone who opens software and then tries to get a refund, as opposed to a replacement, is immediately thought of as a "burner".

As for Ben, and his new alter-ego Roseanne, I really do not give a rat's a*s what you call me. You must truly be a lonely individual if all you have to do is stalk me. If anyone wants to see what I am talking about, just start skimming through these threads. I will post, and then Ben(Roseanne) is there attacking me. So sad.
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#145 Consumer Suggestion

there is no copyright law which prohibits retail stores from returning software

AUTHOR: Brenda - (U.S.A.)

I just wanted to mention that there is no copyright law which prohibits retail stores from returning software. It is true that copyright laws and piracy shape return policies but there is no specific law stating they retailers can or can not take back software. Stores are trying to prevent enabling copyright offenders. Also, Stores most likely will not get credit from the manufacturer on open software. The copyright police aren't going to come running if Circuit City made an exception and returned this software. Circuit City would just lose money.

Anyways, this customer doesn't deserve a refund. It isn't Circuit City's fault that he didn't read the posted return policy. I do not believe for one second that 2 years ago, when he says this happened, it was not posted on the receipt. I worked at Office Max... god.. 5 years ago when I was 16 and it was posted on their receipt.
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#146 Consumer Comment

Get a grip there, Robert, before you create an international incident!

AUTHOR: Roseanne - (U.S.A.)

True: Alex (or anyone else) will NEVER get a refund for opened software from any of the huge electronic mega box chain stores. Their customer satisfaction guarantees leave much to be desired.

True: As the owner of his own business Wally can refund to any of his customers if he chooses. Wally probably knows his customers pretty well and can make a human decision as to whether the customer is being up front with him about an issue.

True: As the owner of his own business Robert can also choose to give a refund to an unhappy customer by weighing whether or not he would like to see that customer again. Again, a human decision rather than a blanket edict by some corporate office. (Although I can never see this happening in Robert's case because he is "perfect" and never gets subjected to the vagaries of bad parts or any other of the million uncertainties in life. Whatever goes wrong it WILL be the customer's fault as far as Robert is concerned).

It has nothing to do with what country anyone is in. It has everything to do with who holds the true decision-making power for the company.

Circuit City employees have no power and if a customer gets misled by them, it is just too bad. Circuit City will NOT take responsibility for bad information by their employees.

Get a grip there, Robert, before you create an international incident! Your argument is flawed in that you cannot apply Circuits City's policies to anyone except Circuit City and others like them.

Wally, good to see there are some companies who still care. I wonder if Robert can start his own post and use it to argue exclusively with himself. He can just post daily to show all of us "lesser" beings how "wise and wonderful" he is, LMAO.
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#147 Consumer Comment

I knew you couldn't do it Wally

AUTHOR: Robert - (U.S.A.)

The task was simple. Find the flaw in my argument that Alex was not going to get a refund for an opened software program.

How things work in your country is moot. Here in America(where the rest of the world looks for it's business model), he was NEVER going to get a refund, from anyone. Every software manufacturer and retailer has the same policy:NO REFUNDS ON OPENED SOFTWARE, CD's, DVD's, VIDEO's, etc.

Since you were unable to do this one simple task correctly, I shall bother with you no further. It is like kicking a dog. It doesn't make it any smarter, and just aggrivates both parties involved.

Good luck in Wally-World down there. I'll just continue to live in Reality-World up here.
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#148 Consumer Comment

Good Gawd! It never stops!

AUTHOR: Ben - (U.S.A.)

Ok no more Robbie, Rob (I know how much it really pisses you off when someone calls you something other than "Robert" you anal retentive a*s).

"Go back to the Pat Benatar thread. You were jumping more than a gymnast in that one. Try sticking to the subject at hand, if you are able to." --- Robert

Here we see Robert bring up another thread, yet b***h like a baby to "stick to the subject at hand". Um....which hand Robert? You seem to be lacking in the "sticking" part.

"Point out the flaw in my logic that Alex "--- Robert

Well holy Moses! Thats pretty darn simple! This joker hates all consumers! Doesnt matter what capacity of consumer you might be...he hates them all. Self admitted...self proclaimed....no hiding the "logic" there. No proof required. He has provided it all himself.

But lets get to the "subject at hand" shall we?.........


Lets look at Roberts "logic".....

"Here is how the refund scam works at a store that sells software. Person "A", buys a game, CD, DVD, you name it. He takes it home and burns as many copies as he can. Then he takes the original back to the store complaining about how it doesn't work. If it really had a problem, person "A" would just swap it for the same item. Instead, he wants to reade for another item(to burn copies of) or a refund."----Robert


Step by step....

1. "Person "A" buys a game, CD, DVD, you name it."

Yup, lets give old mean Robbie some credit here! Yes! You DO need to "buy" something to start the cycle of events.

2. "He takes it home and burns as many copies as he can."

Ok first, this whole "logic" is based on "ALL consumers are crooks". But, for the sake of Robbie's sanity lets assume they are in this instance. They are going to "burn as many copies as they can". Ok. They will need a proper CD-W or CD-RW that can overscan a CD. Why? Because since about 3 years ago almost all major publishers of software, from games to business, write an extra track of data on CDs for the sole purpose of making it very hard to "burn as many copies as they can". The gaming sector is just about the most aggressive of all. Without a CDRW drive that can read these extra sectors on the disc......you SOL! Most drives you see in stores CANT! Now there are always work-arounds in the computer realm. And they do exist for this. You can goto many hacker sites and get CD cracks, CD burning software, and even instructions on how to use them and pirate all sorts of things. Whatever you do you still limited to IF your drive can read AND write that extra track on the CD. That darn extra track is the first line of defence publishers use.

Recently, publishers have been using an age old idea of "software keys" to protect their products. This was common in the 80's, and works well to this day. You need a code key to install, without it, the software is crippled or wont run at all. MOST games use this now. Without that code key, you get no updates, no support, nothing. Still there are always ways to bootleg the software. Install on a machine here, or a machine there.....it happens. But to "burn as many copies as you can" is not likely. Without an individual code key for every copy you burn....its worthless. Especially a game that uses online services. Still with MASSIVE effort, you could pull it off. Code key generators, CD-hacks, etc. A real "crook" will look for profit....there is no profit in this.

In the end....to "burn" PC games is not worth the effort. Certainly not worth the effort bullshitting a post on a rip off report. Definately not worth spending time to fight a moron like you Robert. The simple fact that this post exists shows that its most likely legit. Some vast plan to undermine capitalism because some guy wanted to return computer software is just bullshit. I think anyone that wanted to "burn as many copies as they can" would need a reason. Is there some market in the U.S. for bootlegged games....yes!!! But not in CD format!! Not burned off some store bought CD. If you want a game or anything, you dont look to that kid who bought it at Circuit City and "burned as many as he can". You just goto some Warez website and download the d**n thing! (lets not forget that little ace in the hole about "cd-keys"....burn all the copies you want...WORTHLESS without that key!)

Your "logic" would hold water in the early 90's when CD-Roms were new, and burners were $1000 a pop, publishers stopped using CD-keys, and there were CD-rom drives that could read that extra hidden track (which they couldnt back then). But not now.

But this isnt the early 90's. Just as it isnt the 50's like your living in where Joseph MaCarthy was a hero. (sorry you just had to use that "stick to the subject" line....which you never do...so I see no obligation to do the same).

One thing I will give you credit for is that Wally is WRONG! Your logic isnt flawd. You need "logic" in the first place to be flawed.

YOU HAVE NO LOGIC IN THE FIRST PLACE.


You must really have gotten pounded by the authorities in Florida Robbie for your crooked ways in the auto business for you to show so much contempt and hatred for consumers in general.
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#149 Consumer Comment

The Flaw

AUTHOR: Wally - (Australia)

Any business owner can refund any customer he/she wishes to Robert - it's that simple!!! Your argument is flawed, I repeat any business owner can refund any customer for anything. As for you saying my $100 refund and giving them the software as well is on the nose then your business must very shaky. If $100 means so much to you then I really do feel sorry for you.
May I just say in closing any business owner can refund any amount of money they wish to. Your argument is flawed - as the majority of yours are. I'll let you have the last say as that is the polite thing to do but please don't tell Alex or anybody else that they can't get a refund because of copyright laws. Any business owner can refund any amount of money to any customer at any time. It is always their decision.
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#150 Consumer Comment

You should know all about jumping to conclusions Wally

AUTHOR: Robert - (U.S.A.)

Go back to the Pat Benatar thread. You were jumping more than a gymnast in that one. Try sticking to the subject at hand, if you are able to.

Point out the flaw in my logic that Alex is unable to get a refund on opened software, because that is how it works...everywhere. I care not about your little make believe story about how you give people money back and let them keep the product. That's pure BS, and I caught a whiff of it over here. How you claim to run a business is meaningless. I give away oil changes. That does not mean I have to, nor does it mean anyone else does.

Ignore all of the other idiocy(mine, yours, Ben's, etc), and point out the flaw in my logic. I say Alex cannot get the refund. Everyone else(except you) says he cannot get the refund. Even Alex says he cannot get the refund. Tell me where I am wrong Wally. Do not say anything else about anything else. Stick to the one topic, and point out the flaw.

I don't think you can do it...stick to the topic, or find a flaw. Show me I am wrong. If not, just go away.
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#151 Consumer Comment

As usual you have it wrong Robert

AUTHOR: Wally - (Australia)

Firstly might I say there have been some very good points made by a number of people on this thread but there has also been some absolute rubbish written. As usual you jump to conclusions Robert. When did I ever say I was in the travel industry? I have been in IT for over 30 years and selling software among other things for that period of time so I felt qualified to comment. You stated that I would go broke if I refunded every customer that asked. Well two refunds in 30 years hasn't sent me broke my learned friend. Those two refunds earned me absolute loyalty from the two customers who have referred hundreds of their friends over the years.
Stick to measuring quarts of oil Robert. You have a very big chip on your shoulder and your biggest thrill in life is to espouse your very limited knowledge on a ripoff and make the person who was ripped off feel much worse. In 90% of your rebuttals that I come across you attack the OP, unjustifiably.
Just to clear up my involvement with the tourism industry (Yes tourism not travel) I was on the board of our local tourism body for a few years as a way of paying my community back for their support of my business. It was a totally unpaid position and it took an average of 20 hours per week of my time. I got a very good overview of the industry during that period.
As far as ongoing study I am Microsoft certified and have a thick book full of other IT certifications and in an industry where the core technology changes every few months I am continually studying and researching to keep myself at the cutting edge and demand that my staff do also.
Refund on a $100 piece of software - yes that really would hurt my business. In fact I am so stupid that I would give the customer his/her $100 and let them keep the software. Lose a customer over $100 - not this little black duck!!!
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#152 Consumer Comment

As usual you have it wrong Robert

AUTHOR: Wally - (Australia)

Firstly might I say there have been some very good points made by a number of people on this thread but there has also been some absolute rubbish written. As usual you jump to conclusions Robert. When did I ever say I was in the travel industry? I have been in IT for over 30 years and selling software among other things for that period of time so I felt qualified to comment. You stated that I would go broke if I refunded every customer that asked. Well two refunds in 30 years hasn't sent me broke my learned friend. Those two refunds earned me absolute loyalty from the two customers who have referred hundreds of their friends over the years.
Stick to measuring quarts of oil Robert. You have a very big chip on your shoulder and your biggest thrill in life is to espouse your very limited knowledge on a ripoff and make the person who was ripped off feel much worse. In 90% of your rebuttals that I come across you attack the OP, unjustifiably.
Just to clear up my involvement with the tourism industry (Yes tourism not travel) I was on the board of our local tourism body for a few years as a way of paying my community back for their support of my business. It was a totally unpaid position and it took an average of 20 hours per week of my time. I got a very good overview of the industry during that period.
As far as ongoing study I am Microsoft certified and have a thick book full of other IT certifications and in an industry where the core technology changes every few months I am continually studying and researching to keep myself at the cutting edge and demand that my staff do also.
Refund on a $100 piece of software - yes that really would hurt my business. In fact I am so stupid that I would give the customer his/her $100 and let them keep the software. Lose a customer over $100 - not this little black duck!!!
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#153 Consumer Comment

As usual you have it wrong Robert

AUTHOR: Wally - (Australia)

Firstly might I say there have been some very good points made by a number of people on this thread but there has also been some absolute rubbish written. As usual you jump to conclusions Robert. When did I ever say I was in the travel industry? I have been in IT for over 30 years and selling software among other things for that period of time so I felt qualified to comment. You stated that I would go broke if I refunded every customer that asked. Well two refunds in 30 years hasn't sent me broke my learned friend. Those two refunds earned me absolute loyalty from the two customers who have referred hundreds of their friends over the years.
Stick to measuring quarts of oil Robert. You have a very big chip on your shoulder and your biggest thrill in life is to espouse your very limited knowledge on a ripoff and make the person who was ripped off feel much worse. In 90% of your rebuttals that I come across you attack the OP, unjustifiably.
Just to clear up my involvement with the tourism industry (Yes tourism not travel) I was on the board of our local tourism body for a few years as a way of paying my community back for their support of my business. It was a totally unpaid position and it took an average of 20 hours per week of my time. I got a very good overview of the industry during that period.
As far as ongoing study I am Microsoft certified and have a thick book full of other IT certifications and in an industry where the core technology changes every few months I am continually studying and researching to keep myself at the cutting edge and demand that my staff do also.
Refund on a $100 piece of software - yes that really would hurt my business. In fact I am so stupid that I would give the customer his/her $100 and let them keep the software. Lose a customer over $100 - not this little black duck!!!
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#154 Consumer Comment

As usual you have it wrong Robert

AUTHOR: Wally - (Australia)

Firstly might I say there have been some very good points made by a number of people on this thread but there has also been some absolute rubbish written. As usual you jump to conclusions Robert. When did I ever say I was in the travel industry? I have been in IT for over 30 years and selling software among other things for that period of time so I felt qualified to comment. You stated that I would go broke if I refunded every customer that asked. Well two refunds in 30 years hasn't sent me broke my learned friend. Those two refunds earned me absolute loyalty from the two customers who have referred hundreds of their friends over the years.
Stick to measuring quarts of oil Robert. You have a very big chip on your shoulder and your biggest thrill in life is to espouse your very limited knowledge on a ripoff and make the person who was ripped off feel much worse. In 90% of your rebuttals that I come across you attack the OP, unjustifiably.
Just to clear up my involvement with the tourism industry (Yes tourism not travel) I was on the board of our local tourism body for a few years as a way of paying my community back for their support of my business. It was a totally unpaid position and it took an average of 20 hours per week of my time. I got a very good overview of the industry during that period.
As far as ongoing study I am Microsoft certified and have a thick book full of other IT certifications and in an industry where the core technology changes every few months I am continually studying and researching to keep myself at the cutting edge and demand that my staff do also.
Refund on a $100 piece of software - yes that really would hurt my business. In fact I am so stupid that I would give the customer his/her $100 and let them keep the software. Lose a customer over $100 - not this little black duck!!!
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#155 Consumer Comment

Ok... ENOUGH!

AUTHOR: Ben - (U.S.A.)

I have watched this particular thread for some time. I'm sure many that have posted on it are aware the many times I have locked horns with Circuit City employees and their supporters (which are VERY few). For the sake of sanity, honesty, and just general good will, I will refrain from directly naming anyone. I think others here have taken that meat cleaver and chopped away like a bad hack and slash movie without my help.

So...onto the subject at hand.....

First, anyone that says the "customer is always right" is a flat out idiot.

Second, anyone that says the "customer is always wrong" is a flat out idiot.

Anyone that owns their own business (I do) would/should agree that in a dispute all factors must be addressed before a final outcome. In reality that means both sides can be right, and both sides can be wrong. This also includes mixing of the two. Any business that sees things in a black and white mentality like the two comments above is shooting themselves in the foot. A good manager or operator of a business must keep in mind viable profits, and remember where those profits come from. They must ensure that they are doing things legally on one front, and ethically on the other. Any business that hides behind a smokescreen of "laws" to do something unethical, is a bad business in my book. Just as I can say the same for a consumer that uses laws to punish a business in an unethical manor.

In this particular instance we are talking about software. This IS a vague and touchy subject to this day. It has been since the days of consumer level software started to become the norm in the early 80's. Just where is the line drawn to protect the consumer when they purchase software that their computer SHOULD be able to run according to the publishers specs? And where is the business protected from those bad consumers that abuse return policy?

The answer......

There is none.

Consumers and businesses have been wrangling with this issue for over 2 decades now. There are laws....yes. Both to protect consumers, and businesses. None are perfect. I doubt they ever will be. My personal opinion, on the business end first, is that as general rule, software cannot be returned to the PLACE OF PURCHASE once opened. The ethical equivalent is to buy a book, and then return it because you just didnt like it. Whos to say you bought it, read it, then return it? BUT, there are exceptions. If a salesperson TELLS the consumer that a program "should work" and if it doesnt "they can return it to the store" then I feel they are morally, and ethically bound to honor that. Period! Anyone that tells me "the store policy trumps whatever a salesperson says" has just crossed the ethical line. While the law may protect this business in its decision, on the ethical front its an abomination. A salesperson represents the company they work for. If they state something like this, and it IS against what the policy for the company really is...ITS NOT THE CONSUMERS FAULT. Its the salespersons fault for either lying, being an idiot, or not properly trained. Which then leads squarely on the shoulders of the company itself for hiring a liar, an idiot, or not properly training them. For a company to just dismiss the issue by hiding behind a line like "well thats not our policy...the salesman was wrong" is absolutely astounding. They hired him, they trained him. If he was not capable the blame is the clearly the companies fault and nobody elses. The consumer should not be made to take a hit for the companies failings. The laws vary from state to state. And there ARE laws in some states that will trounce any companies rules or "policy" if a quote was made either in writing or verbally. In other words if you quoted him a thing, you WILL HONOR IT. I am in the business of selling chemistry and immunoassay systems to doctors and hospitals. I dont have enough fingers to count all the times my d**n sales reps have gone out and quoted some lab an outragous price that darn near kills our profits. They forget to take in cost of shipping with one customer or they hose all the markup completely, blinded by the sale with another customer. In the end, my sales rep quoted it, and unless it was sooooo completely outragous, I WILL HONOR IT. Regardless of what the laws are in the state of the sale. Only once has it been so drastically upside down that I had to call the doctor personally, apologise, and make amends with other products or services. I went the extra mile, kept the customer, and still made a good profit. I did it not because of laws. I did it and will do it again because its the RIGHT THING TO DO. Based on ethics, and morals. I need no law to point that out to me. When it came to my sales rep, he got an a*s chewing like never before. I sat down with him (again) and put forth MY LAW, MY POLICY, and explained just what would happen if he did this again (in that case...complete docking of commisions to counter the red ink). You CAN make a profit, without being a d**k!

Now on the consumer front.......KNOW YOUR COMPUTER. Software is picky, and its just getting worse as they get more complex, and the computers that use them do the same. If you look at a software programs specs, you will see what is "REQUIRED MINIMUM" and what is "RECOMMENDED". Unless you are very VERY savy with computers then dont dare nickel and dime it by trying to skirt by with the "required minimum". You most likely will need extra computer skills to tweak a program or computer to run that program on such a bare minimum. If your just an average joe with computers then stick to the "recomended". If you dont follow those simple rules then do so at your own peril!! If the program still fails then your grief is with software maker directly or perhaps your computer is malfunctioning (meaning everthing from hardware failure to poor drivers, software components, etc.). Try their tech support line as your first mode of support. In many cases if all routes have been exhausted with them, the software still doesnt work, and you DO meet the "recommended" levels of the specs, the software maker will offer a refund for the product. But not at the retail level! You must deal with them directly. Only twice have I had this issue, and both times they refunded my money. Takes a little work, and much time, but it DOES happen.

But all games are off in my OPINION if a representative of a company tells you they will do something then they dont. Clearly this employee of Circuit City was off his rocker if he did tell you they WOULD refund a software deal. Those days are about as rare as Dodo bird in this age. If this actually did happen (not saying it did or didnt...im not questioning ANYONES viability to tell the truth here!), then Circuit City at least needs to make some sort of concession to the consumer. It is they that hired the con-man, or liar, or idiot. Or it was they that poorly trained him. If some sort of stop-gap measure is not put in place for instances like this then they will continue, right or wrong, and consumers will be annoyed and angry, the stores will get lumps on a regular basis, and nobody will be happy. Consumer or business.
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#156 Consumer Comment

Ok... ENOUGH!

AUTHOR: Ben - (U.S.A.)

I have watched this particular thread for some time. I'm sure many that have posted on it are aware the many times I have locked horns with Circuit City employees and their supporters (which are VERY few). For the sake of sanity, honesty, and just general good will, I will refrain from directly naming anyone. I think others here have taken that meat cleaver and chopped away like a bad hack and slash movie without my help.

So...onto the subject at hand.....

First, anyone that says the "customer is always right" is a flat out idiot.

Second, anyone that says the "customer is always wrong" is a flat out idiot.

Anyone that owns their own business (I do) would/should agree that in a dispute all factors must be addressed before a final outcome. In reality that means both sides can be right, and both sides can be wrong. This also includes mixing of the two. Any business that sees things in a black and white mentality like the two comments above is shooting themselves in the foot. A good manager or operator of a business must keep in mind viable profits, and remember where those profits come from. They must ensure that they are doing things legally on one front, and ethically on the other. Any business that hides behind a smokescreen of "laws" to do something unethical, is a bad business in my book. Just as I can say the same for a consumer that uses laws to punish a business in an unethical manor.

In this particular instance we are talking about software. This IS a vague and touchy subject to this day. It has been since the days of consumer level software started to become the norm in the early 80's. Just where is the line drawn to protect the consumer when they purchase software that their computer SHOULD be able to run according to the publishers specs? And where is the business protected from those bad consumers that abuse return policy?

The answer......

There is none.

Consumers and businesses have been wrangling with this issue for over 2 decades now. There are laws....yes. Both to protect consumers, and businesses. None are perfect. I doubt they ever will be. My personal opinion, on the business end first, is that as general rule, software cannot be returned to the PLACE OF PURCHASE once opened. The ethical equivalent is to buy a book, and then return it because you just didnt like it. Whos to say you bought it, read it, then return it? BUT, there are exceptions. If a salesperson TELLS the consumer that a program "should work" and if it doesnt "they can return it to the store" then I feel they are morally, and ethically bound to honor that. Period! Anyone that tells me "the store policy trumps whatever a salesperson says" has just crossed the ethical line. While the law may protect this business in its decision, on the ethical front its an abomination. A salesperson represents the company they work for. If they state something like this, and it IS against what the policy for the company really is...ITS NOT THE CONSUMERS FAULT. Its the salespersons fault for either lying, being an idiot, or not properly trained. Which then leads squarely on the shoulders of the company itself for hiring a liar, an idiot, or not properly training them. For a company to just dismiss the issue by hiding behind a line like "well thats not our policy...the salesman was wrong" is absolutely astounding. They hired him, they trained him. If he was not capable the blame is the clearly the companies fault and nobody elses. The consumer should not be made to take a hit for the companies failings. The laws vary from state to state. And there ARE laws in some states that will trounce any companies rules or "policy" if a quote was made either in writing or verbally. In other words if you quoted him a thing, you WILL HONOR IT. I am in the business of selling chemistry and immunoassay systems to doctors and hospitals. I dont have enough fingers to count all the times my d**n sales reps have gone out and quoted some lab an outragous price that darn near kills our profits. They forget to take in cost of shipping with one customer or they hose all the markup completely, blinded by the sale with another customer. In the end, my sales rep quoted it, and unless it was sooooo completely outragous, I WILL HONOR IT. Regardless of what the laws are in the state of the sale. Only once has it been so drastically upside down that I had to call the doctor personally, apologise, and make amends with other products or services. I went the extra mile, kept the customer, and still made a good profit. I did it not because of laws. I did it and will do it again because its the RIGHT THING TO DO. Based on ethics, and morals. I need no law to point that out to me. When it came to my sales rep, he got an a*s chewing like never before. I sat down with him (again) and put forth MY LAW, MY POLICY, and explained just what would happen if he did this again (in that case...complete docking of commisions to counter the red ink). You CAN make a profit, without being a d**k!

Now on the consumer front.......KNOW YOUR COMPUTER. Software is picky, and its just getting worse as they get more complex, and the computers that use them do the same. If you look at a software programs specs, you will see what is "REQUIRED MINIMUM" and what is "RECOMMENDED". Unless you are very VERY savy with computers then dont dare nickel and dime it by trying to skirt by with the "required minimum". You most likely will need extra computer skills to tweak a program or computer to run that program on such a bare minimum. If your just an average joe with computers then stick to the "recomended". If you dont follow those simple rules then do so at your own peril!! If the program still fails then your grief is with software maker directly or perhaps your computer is malfunctioning (meaning everthing from hardware failure to poor drivers, software components, etc.). Try their tech support line as your first mode of support. In many cases if all routes have been exhausted with them, the software still doesnt work, and you DO meet the "recommended" levels of the specs, the software maker will offer a refund for the product. But not at the retail level! You must deal with them directly. Only twice have I had this issue, and both times they refunded my money. Takes a little work, and much time, but it DOES happen.

But all games are off in my OPINION if a representative of a company tells you they will do something then they dont. Clearly this employee of Circuit City was off his rocker if he did tell you they WOULD refund a software deal. Those days are about as rare as Dodo bird in this age. If this actually did happen (not saying it did or didnt...im not questioning ANYONES viability to tell the truth here!), then Circuit City at least needs to make some sort of concession to the consumer. It is they that hired the con-man, or liar, or idiot. Or it was they that poorly trained him. If some sort of stop-gap measure is not put in place for instances like this then they will continue, right or wrong, and consumers will be annoyed and angry, the stores will get lumps on a regular basis, and nobody will be happy. Consumer or business.
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#157 Consumer Comment

Ok... ENOUGH!

AUTHOR: Ben - (U.S.A.)

I have watched this particular thread for some time. I'm sure many that have posted on it are aware the many times I have locked horns with Circuit City employees and their supporters (which are VERY few). For the sake of sanity, honesty, and just general good will, I will refrain from directly naming anyone. I think others here have taken that meat cleaver and chopped away like a bad hack and slash movie without my help.

So...onto the subject at hand.....

First, anyone that says the "customer is always right" is a flat out idiot.

Second, anyone that says the "customer is always wrong" is a flat out idiot.

Anyone that owns their own business (I do) would/should agree that in a dispute all factors must be addressed before a final outcome. In reality that means both sides can be right, and both sides can be wrong. This also includes mixing of the two. Any business that sees things in a black and white mentality like the two comments above is shooting themselves in the foot. A good manager or operator of a business must keep in mind viable profits, and remember where those profits come from. They must ensure that they are doing things legally on one front, and ethically on the other. Any business that hides behind a smokescreen of "laws" to do something unethical, is a bad business in my book. Just as I can say the same for a consumer that uses laws to punish a business in an unethical manor.

In this particular instance we are talking about software. This IS a vague and touchy subject to this day. It has been since the days of consumer level software started to become the norm in the early 80's. Just where is the line drawn to protect the consumer when they purchase software that their computer SHOULD be able to run according to the publishers specs? And where is the business protected from those bad consumers that abuse return policy?

The answer......

There is none.

Consumers and businesses have been wrangling with this issue for over 2 decades now. There are laws....yes. Both to protect consumers, and businesses. None are perfect. I doubt they ever will be. My personal opinion, on the business end first, is that as general rule, software cannot be returned to the PLACE OF PURCHASE once opened. The ethical equivalent is to buy a book, and then return it because you just didnt like it. Whos to say you bought it, read it, then return it? BUT, there are exceptions. If a salesperson TELLS the consumer that a program "should work" and if it doesnt "they can return it to the store" then I feel they are morally, and ethically bound to honor that. Period! Anyone that tells me "the store policy trumps whatever a salesperson says" has just crossed the ethical line. While the law may protect this business in its decision, on the ethical front its an abomination. A salesperson represents the company they work for. If they state something like this, and it IS against what the policy for the company really is...ITS NOT THE CONSUMERS FAULT. Its the salespersons fault for either lying, being an idiot, or not properly trained. Which then leads squarely on the shoulders of the company itself for hiring a liar, an idiot, or not properly training them. For a company to just dismiss the issue by hiding behind a line like "well thats not our policy...the salesman was wrong" is absolutely astounding. They hired him, they trained him. If he was not capable the blame is the clearly the companies fault and nobody elses. The consumer should not be made to take a hit for the companies failings. The laws vary from state to state. And there ARE laws in some states that will trounce any companies rules or "policy" if a quote was made either in writing or verbally. In other words if you quoted him a thing, you WILL HONOR IT. I am in the business of selling chemistry and immunoassay systems to doctors and hospitals. I dont have enough fingers to count all the times my d**n sales reps have gone out and quoted some lab an outragous price that darn near kills our profits. They forget to take in cost of shipping with one customer or they hose all the markup completely, blinded by the sale with another customer. In the end, my sales rep quoted it, and unless it was sooooo completely outragous, I WILL HONOR IT. Regardless of what the laws are in the state of the sale. Only once has it been so drastically upside down that I had to call the doctor personally, apologise, and make amends with other products or services. I went the extra mile, kept the customer, and still made a good profit. I did it not because of laws. I did it and will do it again because its the RIGHT THING TO DO. Based on ethics, and morals. I need no law to point that out to me. When it came to my sales rep, he got an a*s chewing like never before. I sat down with him (again) and put forth MY LAW, MY POLICY, and explained just what would happen if he did this again (in that case...complete docking of commisions to counter the red ink). You CAN make a profit, without being a d**k!

Now on the consumer front.......KNOW YOUR COMPUTER. Software is picky, and its just getting worse as they get more complex, and the computers that use them do the same. If you look at a software programs specs, you will see what is "REQUIRED MINIMUM" and what is "RECOMMENDED". Unless you are very VERY savy with computers then dont dare nickel and dime it by trying to skirt by with the "required minimum". You most likely will need extra computer skills to tweak a program or computer to run that program on such a bare minimum. If your just an average joe with computers then stick to the "recomended". If you dont follow those simple rules then do so at your own peril!! If the program still fails then your grief is with software maker directly or perhaps your computer is malfunctioning (meaning everthing from hardware failure to poor drivers, software components, etc.). Try their tech support line as your first mode of support. In many cases if all routes have been exhausted with them, the software still doesnt work, and you DO meet the "recommended" levels of the specs, the software maker will offer a refund for the product. But not at the retail level! You must deal with them directly. Only twice have I had this issue, and both times they refunded my money. Takes a little work, and much time, but it DOES happen.

But all games are off in my OPINION if a representative of a company tells you they will do something then they dont. Clearly this employee of Circuit City was off his rocker if he did tell you they WOULD refund a software deal. Those days are about as rare as Dodo bird in this age. If this actually did happen (not saying it did or didnt...im not questioning ANYONES viability to tell the truth here!), then Circuit City at least needs to make some sort of concession to the consumer. It is they that hired the con-man, or liar, or idiot. Or it was they that poorly trained him. If some sort of stop-gap measure is not put in place for instances like this then they will continue, right or wrong, and consumers will be annoyed and angry, the stores will get lumps on a regular basis, and nobody will be happy. Consumer or business.
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#158 Consumer Comment

Ok... ENOUGH!

AUTHOR: Ben - (U.S.A.)

I have watched this particular thread for some time. I'm sure many that have posted on it are aware the many times I have locked horns with Circuit City employees and their supporters (which are VERY few). For the sake of sanity, honesty, and just general good will, I will refrain from directly naming anyone. I think others here have taken that meat cleaver and chopped away like a bad hack and slash movie without my help.

So...onto the subject at hand.....

First, anyone that says the "customer is always right" is a flat out idiot.

Second, anyone that says the "customer is always wrong" is a flat out idiot.

Anyone that owns their own business (I do) would/should agree that in a dispute all factors must be addressed before a final outcome. In reality that means both sides can be right, and both sides can be wrong. This also includes mixing of the two. Any business that sees things in a black and white mentality like the two comments above is shooting themselves in the foot. A good manager or operator of a business must keep in mind viable profits, and remember where those profits come from. They must ensure that they are doing things legally on one front, and ethically on the other. Any business that hides behind a smokescreen of "laws" to do something unethical, is a bad business in my book. Just as I can say the same for a consumer that uses laws to punish a business in an unethical manor.

In this particular instance we are talking about software. This IS a vague and touchy subject to this day. It has been since the days of consumer level software started to become the norm in the early 80's. Just where is the line drawn to protect the consumer when they purchase software that their computer SHOULD be able to run according to the publishers specs? And where is the business protected from those bad consumers that abuse return policy?

The answer......

There is none.

Consumers and businesses have been wrangling with this issue for over 2 decades now. There are laws....yes. Both to protect consumers, and businesses. None are perfect. I doubt they ever will be. My personal opinion, on the business end first, is that as general rule, software cannot be returned to the PLACE OF PURCHASE once opened. The ethical equivalent is to buy a book, and then return it because you just didnt like it. Whos to say you bought it, read it, then return it? BUT, there are exceptions. If a salesperson TELLS the consumer that a program "should work" and if it doesnt "they can return it to the store" then I feel they are morally, and ethically bound to honor that. Period! Anyone that tells me "the store policy trumps whatever a salesperson says" has just crossed the ethical line. While the law may protect this business in its decision, on the ethical front its an abomination. A salesperson represents the company they work for. If they state something like this, and it IS against what the policy for the company really is...ITS NOT THE CONSUMERS FAULT. Its the salespersons fault for either lying, being an idiot, or not properly trained. Which then leads squarely on the shoulders of the company itself for hiring a liar, an idiot, or not properly training them. For a company to just dismiss the issue by hiding behind a line like "well thats not our policy...the salesman was wrong" is absolutely astounding. They hired him, they trained him. If he was not capable the blame is the clearly the companies fault and nobody elses. The consumer should not be made to take a hit for the companies failings. The laws vary from state to state. And there ARE laws in some states that will trounce any companies rules or "policy" if a quote was made either in writing or verbally. In other words if you quoted him a thing, you WILL HONOR IT. I am in the business of selling chemistry and immunoassay systems to doctors and hospitals. I dont have enough fingers to count all the times my d**n sales reps have gone out and quoted some lab an outragous price that darn near kills our profits. They forget to take in cost of shipping with one customer or they hose all the markup completely, blinded by the sale with another customer. In the end, my sales rep quoted it, and unless it was sooooo completely outragous, I WILL HONOR IT. Regardless of what the laws are in the state of the sale. Only once has it been so drastically upside down that I had to call the doctor personally, apologise, and make amends with other products or services. I went the extra mile, kept the customer, and still made a good profit. I did it not because of laws. I did it and will do it again because its the RIGHT THING TO DO. Based on ethics, and morals. I need no law to point that out to me. When it came to my sales rep, he got an a*s chewing like never before. I sat down with him (again) and put forth MY LAW, MY POLICY, and explained just what would happen if he did this again (in that case...complete docking of commisions to counter the red ink). You CAN make a profit, without being a d**k!

Now on the consumer front.......KNOW YOUR COMPUTER. Software is picky, and its just getting worse as they get more complex, and the computers that use them do the same. If you look at a software programs specs, you will see what is "REQUIRED MINIMUM" and what is "RECOMMENDED". Unless you are very VERY savy with computers then dont dare nickel and dime it by trying to skirt by with the "required minimum". You most likely will need extra computer skills to tweak a program or computer to run that program on such a bare minimum. If your just an average joe with computers then stick to the "recomended". If you dont follow those simple rules then do so at your own peril!! If the program still fails then your grief is with software maker directly or perhaps your computer is malfunctioning (meaning everthing from hardware failure to poor drivers, software components, etc.). Try their tech support line as your first mode of support. In many cases if all routes have been exhausted with them, the software still doesnt work, and you DO meet the "recommended" levels of the specs, the software maker will offer a refund for the product. But not at the retail level! You must deal with them directly. Only twice have I had this issue, and both times they refunded my money. Takes a little work, and much time, but it DOES happen.

But all games are off in my OPINION if a representative of a company tells you they will do something then they dont. Clearly this employee of Circuit City was off his rocker if he did tell you they WOULD refund a software deal. Those days are about as rare as Dodo bird in this age. If this actually did happen (not saying it did or didnt...im not questioning ANYONES viability to tell the truth here!), then Circuit City at least needs to make some sort of concession to the consumer. It is they that hired the con-man, or liar, or idiot. Or it was they that poorly trained him. If some sort of stop-gap measure is not put in place for instances like this then they will continue, right or wrong, and consumers will be annoyed and angry, the stores will get lumps on a regular basis, and nobody will be happy. Consumer or business.
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#159 Consumer Comment

You just keep giving them their money back

AUTHOR: Robert - (U.S.A.)

I've never had to. In fact, I can't remember a single customer that even mentioned that option to me. The complaints at my shop are few and far between. Apparently Wally, you are very familiar with the process.

Here is how the refund scam works at a store that sells software. Person "A", buys a game, CD, DVD, you name it. He takes it home and burns as many copies as he can. Then he takes the original back to the store complaining about how it doesn't work. If it really had a problem, person "A" would just swap it for the same item. Instead, he wants to reade for another item(to burn copies of) or a refund.

Are you really this dense? I cannot beleieve someone from a country that began as a more hostile environment than mine could be this oblivious to how things work in the real world. It took skill, and brains to tame that widerness.

Any store that would refund the money is going to be out of business almost immediately. You said once before that you work in the travel sector. I would assume that as long as you told your customers that going to the Middle East is a bad idea, you would be covered. If they still went, and the remains of that family came back and asked for a refund for dear old Dad, who just happened to be kidnapped and killed, I am sure you would refund his money. After all...he worked hard for it.

As for spending 10 years in the 5th grade, what exactly does your faily have to do with me?
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#160 Consumer Comment

A simple solution

AUTHOR: Eugene - (U.S.A.)

First off, to Robert: Nobody's denying your rights to express your opinion.But you could do it without being insulting. People who come here to post feel bad enough. After you get through with them they feel even worse.I have never seen a constructive rebuttal from you that has ever brought joy to anyone.

Now, getting back to the original post: Offhand, I have a suggestion. Next time you get the urge to buy an expensive game, go online first and download a demo. (Most popular games are available.) If the demo runs on your system chances are the full version will as well. If you don't have high speed download capability then there are a number of computer game mags on the newstand that provide disks of all the latest demos. (You're better off dishing out $7.95 for a demo disk than $50 for something that might not work.)

Problem solved! See people, wasn't that easy? Now c'mon, everyone - Alex, Rosey, Denny, Wally, you too Robert you old grouch - group hug!
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#161 Consumer Comment

Your argument is flawed Robert

AUTHOR: Wally - (Australia)

Unfortunately Robert your argument, as is usually the case, is flawed. The copyright laws don't prevent me from refunding if I choose to, they mandate that I don't have to. You see when you own your own successful business you don't hide behind smokescreens in an effort to save a few bucks. I refuse to lose a custumer for the sake of $100 or so which is probably the amount involved here. If one of my employees told the customer we would refund then that's what I would do - and with no argument.
You talk about me finding my mental equal in a pond and I'm sure you're right because I feel stupid debating such a moot point with a bloke who spent the best 10 years of his life in the fifth grade. Business is not about them and us - I'm afraid you'll never understand how to succeed in business because you'll never comprehend that you can't win on every deal. Your customers work hard for their money and deserve treatment second to none. As for your ongoing education it is a complete and utter waste of time unless you also teach yourself to appreciate all customers.
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#162 Consumer Comment

Wally, did you have something relevant to add?

AUTHOR: Robert - (U.S.A.)

Australian Copyright laws are the same as in the US. They have been since 1997. The laws "down under" say the same thing...you cannot refund the purchase price of software, only exchange for the same item. It does not matter why, as long as the software has been opened. If it unopened, it can be refunded, just as can here.

You keep saying my logic is flawed...and yet, you cannot find that flaw.

Go wrestle a croc. I'm sure you can find your mental equal in a pond.
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#163 Consumer Comment

Wally ; another who thinks that customers are always right.

AUTHOR: Denny - (U.S.A.)

Sorry, Wally, Store policy trumps ANYTHING a circuit city employee can say, and this of course is why software will never be offered a return/refund when its opened.

Its the nature of the item that determines the policy.

Not matter how much you want to beat a dead horse, until consumers take responsibility for their own actions; the CUSTOMER will never "always be right".
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#164 Consumer Comment

Last one for you Alex, and then I'll be done

AUTHOR: Robert - (U.S.A.)

""Being a mechanic is a lifelong commitment to continued education." Education in what? How to change hoses?"

No Alex. Every car is different from one year to the next. Every system on every car is different from one year to the next and from one model to another. There are classes that must be attended to keep up to date. Equipment must also be updated regularly. Every update and improvement requires more training.

You are an accountant. Numbers haven't changed in thousands of years, nor has the way to add and subtract them. Your job is a breeze. You require about $5 worth of pencils and a ledger to open for business. One tool box alone is worth over $50K. I own 3 of them. I have about $250K worth of equipment on top of that. None of it was paid for by giving anything away.

Also, if you screw up in your job, the worst thing that can happen is you get fired. If I screw up in my job, someone can get killed. My shop carries a $1M insurance policy for just that reason. NAPA only requires $500K coverage.

"Robert, I have a question for you: Is it OK to lie to a potential customer to get a sale? Surely you have pressure to have a low price. Do you lie to get sales?"

No, it is not okay to lie to a customer. Yes I have to compete with the jacklegs who pretend to have a cheap price. No, I do not lie...to anyone. Telling the truth is easier. You only have to remeber one story that way.

I could have made a very good sale on repair work this morning. I told the woman she would have more expenses coming down the road. She asked if she should trade the car in and buy a new one. I told her yes. My answer was based solely on what was best for her, not me. It would have been to my advantage to NOT tell her about the bubbles I saw in the surge tank with the engine running(bad head on a Focus), and just did the timing belt, water pump, and tie rod. She would be replacing the head soon after and then she'd have been mad at me. Instead, I'll keep her as a customer and make my money doing her right. My shop is not easy to find, and nearly all of my customers are sent to me by other customers.

You all can like me, or hate me. I don't care. I learned long ago in the Corps that sugarcoating bad news just prolongs the agony. Tell it like it is and let the chips fall where they may. Truth is cold and hard. Emotion is warm and fuzzy.
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#165 Consumer Comment

Last one for you Alex, and then I'll be done

AUTHOR: Robert - (U.S.A.)

""Being a mechanic is a lifelong commitment to continued education." Education in what? How to change hoses?"

No Alex. Every car is different from one year to the next. Every system on every car is different from one year to the next and from one model to another. There are classes that must be attended to keep up to date. Equipment must also be updated regularly. Every update and improvement requires more training.

You are an accountant. Numbers haven't changed in thousands of years, nor has the way to add and subtract them. Your job is a breeze. You require about $5 worth of pencils and a ledger to open for business. One tool box alone is worth over $50K. I own 3 of them. I have about $250K worth of equipment on top of that. None of it was paid for by giving anything away.

Also, if you screw up in your job, the worst thing that can happen is you get fired. If I screw up in my job, someone can get killed. My shop carries a $1M insurance policy for just that reason. NAPA only requires $500K coverage.

"Robert, I have a question for you: Is it OK to lie to a potential customer to get a sale? Surely you have pressure to have a low price. Do you lie to get sales?"

No, it is not okay to lie to a customer. Yes I have to compete with the jacklegs who pretend to have a cheap price. No, I do not lie...to anyone. Telling the truth is easier. You only have to remeber one story that way.

I could have made a very good sale on repair work this morning. I told the woman she would have more expenses coming down the road. She asked if she should trade the car in and buy a new one. I told her yes. My answer was based solely on what was best for her, not me. It would have been to my advantage to NOT tell her about the bubbles I saw in the surge tank with the engine running(bad head on a Focus), and just did the timing belt, water pump, and tie rod. She would be replacing the head soon after and then she'd have been mad at me. Instead, I'll keep her as a customer and make my money doing her right. My shop is not easy to find, and nearly all of my customers are sent to me by other customers.

You all can like me, or hate me. I don't care. I learned long ago in the Corps that sugarcoating bad news just prolongs the agony. Tell it like it is and let the chips fall where they may. Truth is cold and hard. Emotion is warm and fuzzy.
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#166 Consumer Comment

Last one for you Alex, and then I'll be done

AUTHOR: Robert - (U.S.A.)

""Being a mechanic is a lifelong commitment to continued education." Education in what? How to change hoses?"

No Alex. Every car is different from one year to the next. Every system on every car is different from one year to the next and from one model to another. There are classes that must be attended to keep up to date. Equipment must also be updated regularly. Every update and improvement requires more training.

You are an accountant. Numbers haven't changed in thousands of years, nor has the way to add and subtract them. Your job is a breeze. You require about $5 worth of pencils and a ledger to open for business. One tool box alone is worth over $50K. I own 3 of them. I have about $250K worth of equipment on top of that. None of it was paid for by giving anything away.

Also, if you screw up in your job, the worst thing that can happen is you get fired. If I screw up in my job, someone can get killed. My shop carries a $1M insurance policy for just that reason. NAPA only requires $500K coverage.

"Robert, I have a question for you: Is it OK to lie to a potential customer to get a sale? Surely you have pressure to have a low price. Do you lie to get sales?"

No, it is not okay to lie to a customer. Yes I have to compete with the jacklegs who pretend to have a cheap price. No, I do not lie...to anyone. Telling the truth is easier. You only have to remeber one story that way.

I could have made a very good sale on repair work this morning. I told the woman she would have more expenses coming down the road. She asked if she should trade the car in and buy a new one. I told her yes. My answer was based solely on what was best for her, not me. It would have been to my advantage to NOT tell her about the bubbles I saw in the surge tank with the engine running(bad head on a Focus), and just did the timing belt, water pump, and tie rod. She would be replacing the head soon after and then she'd have been mad at me. Instead, I'll keep her as a customer and make my money doing her right. My shop is not easy to find, and nearly all of my customers are sent to me by other customers.

You all can like me, or hate me. I don't care. I learned long ago in the Corps that sugarcoating bad news just prolongs the agony. Tell it like it is and let the chips fall where they may. Truth is cold and hard. Emotion is warm and fuzzy.
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#167 Consumer Comment

Last one for you Alex, and then I'll be done

AUTHOR: Robert - (U.S.A.)

""Being a mechanic is a lifelong commitment to continued education." Education in what? How to change hoses?"

No Alex. Every car is different from one year to the next. Every system on every car is different from one year to the next and from one model to another. There are classes that must be attended to keep up to date. Equipment must also be updated regularly. Every update and improvement requires more training.

You are an accountant. Numbers haven't changed in thousands of years, nor has the way to add and subtract them. Your job is a breeze. You require about $5 worth of pencils and a ledger to open for business. One tool box alone is worth over $50K. I own 3 of them. I have about $250K worth of equipment on top of that. None of it was paid for by giving anything away.

Also, if you screw up in your job, the worst thing that can happen is you get fired. If I screw up in my job, someone can get killed. My shop carries a $1M insurance policy for just that reason. NAPA only requires $500K coverage.

"Robert, I have a question for you: Is it OK to lie to a potential customer to get a sale? Surely you have pressure to have a low price. Do you lie to get sales?"

No, it is not okay to lie to a customer. Yes I have to compete with the jacklegs who pretend to have a cheap price. No, I do not lie...to anyone. Telling the truth is easier. You only have to remeber one story that way.

I could have made a very good sale on repair work this morning. I told the woman she would have more expenses coming down the road. She asked if she should trade the car in and buy a new one. I told her yes. My answer was based solely on what was best for her, not me. It would have been to my advantage to NOT tell her about the bubbles I saw in the surge tank with the engine running(bad head on a Focus), and just did the timing belt, water pump, and tie rod. She would be replacing the head soon after and then she'd have been mad at me. Instead, I'll keep her as a customer and make my money doing her right. My shop is not easy to find, and nearly all of my customers are sent to me by other customers.

You all can like me, or hate me. I don't care. I learned long ago in the Corps that sugarcoating bad news just prolongs the agony. Tell it like it is and let the chips fall where they may. Truth is cold and hard. Emotion is warm and fuzzy.
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#168 Consumer Comment

Hey, trollman...Please point out to me where exactly I said "the customer is always right"?

AUTHOR: Roseanne - (U.S.A.)

Please point out to me where exactly I said "the customer is always right"? You are the one saying that and attributing words to me that you have said.

Can't do it, can you? Because I never said it...YOU said it.

Customers are not ALWAYS right, nor are they ALWAYS wrong. Nothing is that absolute. Most of my experience has been that somewhere down the line the customer has received bad information elsewhere that causes them to draw an incorrect conclusion.

My techs do not argue with customers, but customers try to argue with the techs sometimes. Usually these customers come in with a huge chip on their shoulder because they have been to umpteen shops and cannot get the problem repaired. They arrive angry and looking for a place to vent. (sort of like you, Robert)

It goes like this after the tech inspection and/or scan:
Customer:"Well, what is wrong with my truck, or dozer, or whatever?"
Tech:"Well, sir or ma'am, it is the widget here and the gadget there that are causing your problems."
Customer:"Oh, no, it cannot be that because I have had that looked at at XYZ Shop or (fill in this blank with another reason). I think it is the doohickey here and the thing over there."

At this point the tech will patiently explain the functions of the widget and the gadget and why the problem exists. If the customer is still convinced that he is right and the techs are wrong, he is free to refuse to have the repairs done, pay the troubleshooting bill, and leave.

If you tell me that you have never had a customer arrive in your shop in this same condition, spoiling for an argument because they are frustrated with or burned by past experiences, I will call you a liar. I have asked people to leave in the past and it had nothing to do with them being "right" or "wrong". Mostly, it has a lot to do with abuse of my techs and I will not tolerate that, ever. If the customer is unwilling to accept a competent diagnosis of their needed repairs and wants to engage in a free-for-all of yelling and screaming, I politely tell them to get on down the road. If that does not work, I will call the law and have them escorted back to their vehicles and off the property.

I am going to go ahead and call you an idiot now. If you are truly letting non-employees (i.e. customers) wander all around your shop and hang over your mechanics as they work (I bet they love playing "dodge the customer" as they try to work), you are breaking some Federal laws and the rules of all of insurance companies. You are a lawsuit waiting to happen because there are people of a mindset in America today just looking for an opportunity to sue someone, anyone, for any reason. One "slip and fall" scam and you could be history. And if OSHA snags you, you will be toast!

If you are working in this manner I have to think you are working out of your garage at your house or somewhere similar (under a shade tree, perhaps?) by yourself or maybe with a buddy, are completely uninsured, and/or are just plain ignorant about a lot of things. You cannot possibly be a true professional under these conditions. You are more likely someone with a lot of time on his hands who is very full of himself.

You sure shine in ignorance of customer relations. Should anyone in your town read this and discern what you really think of your customers, how well you use your wrenches may not matter anymore. I would never hire anyone, no matter how good he is at his job, that thinks of me as a lower form of life with no brains whatsoever. I don't feed people or companies with mindsets like that; I boycott them.

I am making a resolution right now to stop feeding ignorant trolls, so I will probably not revisit this post again. You have so outed yourself that nothing further is needed in that direction. You would argue with a stump if you had one.

Bye, now. Have a nice life. Be careful that you don't hurt someone with your little wrenches. Rant on little man; it is abundantly clear now that you are a total clown!
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#169 Consumer Comment

Denny and Robert - the perfect couple

AUTHOR: Wally - (Australia)

Alex, you are right! Irrespective of what is store policy if you are assured by an employee that you can get a refund then you are certainly entitled to that refund. Both Denny and Robert carry a huge chip on their respective shoulders. Robert is a wannbe socialite who under no circumstances will fly anything but first class because of we subhumans who choose to fly coach. Denny knows it all and because he has seen someone pick up a product and take it to the refund counter he assumes that we all do the same thing.

Alex this should deflect the heat from you as I expect the usual tirade of indignant monologue because these two guys know the lot! If one of my staff tells a customer that we will refund double on a product then that is what I would do. It is certainly not my company policy but if my customer has been told that is what will happen then I will do exactly that. I will certainly kick the employees backside but in that circumstance it is not the customers fault - that is what he/she was told by my business.
You are 100% correct and as usual Roberts illogic is flawed. Thanks also to Roseanne for chiming in. Robert doesn't like you because I suspect you have already made the sort of money he would like to.

Anyway, greetings to all from Downunder where we believe that everyone is entitled to a 'fair go' and where our word is still our bond. There is simply no argument, Alex, in the interests of fair play is entitled to a refund. He won't get it but he certainly didn't deserve to cop the mouthful he got from the 'DenRob' twins.
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#170 Author of original report

Trolls...trolls...everywhere

AUTHOR: Alex - (U.S.A.)

OK,

First of all, I never said the consumer is always right. Yes, sometimes the consumer is right and sometimes the company is right. Please don't put words into my mouth.

"Sometimes consumers just have to 'take it on the chin' and learn the hard way. It is happening far too often lately."

I think the purpose of this site is that although consumers often take it on the chin, consumers can post here for others to learn from their mistakes. My mistake was trusting CC. I do thank you for your advice on Belarc, however.

"If it is damaged the best you can hope for is a replacement of the same game or program. No refunds. Doesn't matter where you buy it or what the teeny bopper help says."

Again, the point of this website is for people to post against the shenanigans that companies pull. The point of me writing this CC lied to me for reasons described above.

"Being a mechanic is a lifelong commitment to continued education." Education in what? How to change hoses? And I'm an accountant and I study for the CFA exam in my spare time. Thanks for asking.

I should get a new computer Oshi? Well they are expensive, and the one I have now works fine. The facts remains that if CC was candid with me, I wouldn't have wasted my money.

Robert, I have a question for you: Is it OK to lie to a potential customer to get a sale? Surely you have pressure to have a low price. Do you lie to get sales?
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#171 Consumer Comment

One more for you Rosey

AUTHOR: Robert - (U.S.A.)

"So much for the customer always being right. Some retailers are deciding that the customer can be very, very wrong -- as in unprofitable. And some, including Best Buy Co. Inc., are discriminating between profitable customers and shoppers they lose money on."

"We have all heard this expression before, the customer is always right. Well, contrary to popular belief, I don't think so. In fact most times THE CUSTOMER IS USUALLY WRONG!"

"... it comes as no surprise that "the customer is always right" are words far from the truth. Reality shows that the customer is seldom right. You want proof? The existance of Technical Support departments and Help Desks is proof enough. Customers are notorious for making horrendous mistakes and through them utilise a supplier's extremely costly resources in correcting the situation."

"The Customer Is Always Right - an attitude that can lead to failure in a business..."

"Given the past history, let's be realistic, and more importantly, let's be honest. The customer is not always right. The customer is often wrong. People who insist the customer is always right tend to fall in one or more of the following:

1. Liars
2. Fools
3. Thieves

There's a fourth category, which seems to prevail at times. Customers doing something that is clearly wrong often proclaim that because they're customers, they're always right. HONK! Guess again"

All of the above statements are from Business publications. Please tell me again...how am I wrong in my thinking?

Oh, and Rosey? It's nice you'd like to compare wrenches. Keep in mind though...it's not the size, but how you use them.
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#172 Consumer Comment

Alex, my apologies. I helped jack your post here. A word of advice.

AUTHOR: Roseanne - (U.S.A.)

All you need to remember about software is once you break the seal on it, it is yours...forever. If it is damaged the best you can hope for is a replacement of the same game or program. No refunds. Doesn't matter where you buy it or what the teeny bopper help says.

At some stores I might advise you to ask some questions if you are in doubt about whether something will run on your system. But the help I have been seeing at most of the retail chain stores lately are not exactly knowledgeable. They look like they are about fourteen years old!

If you have a 'puter buff friend I would advise taking this friend along with you. You may not be able to trust the help (who after all want to make a sale) but you should be able to rely on your friend.

I have gone as far as making the little helpers at electronic retailers go to the back and dig out the manuals for programs. If they want to sell their several-hundred dollar program, I want to know before I leave the store that it will do what I need it to do. They always have a few of those in the back that came out of those empty boxes they use for display.

Or you could try renting a game first to try it out on your system.

If you did not build your own box you can use a tool called BelArc Advisor, a nifty little free program that will audit your PC and give you the true specs of all your hardware. (Just Google the name "BelArc Advisor".) You can print out all the info and take it with you to the store if necessary. People do not always know their processor speeds and other specs. This will help you.

Sometimes consumers just have to "take it on the chin" and learn the hard way. It is happening far too often lately.

Oh, just ignore Trollman. His aim is to argue with everyone and he has been called out before. He has failed the Troll-test miserably here and is not to be taken seriously.

I am in total awe of him. He knows absolutely everything. Except how to help someone, that is.

My wrenches are still bigger than his, though, lol!
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#173 UPDATE Employee

You know,,,

AUTHOR: OMeSSiaHo - (U.S.A.)

You can just buy a computer that is relavent in todays world. Just like consoles, if you want to play certain games you're going to need to get a system that can actually run them. That would solve your problem real quick!
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#174 Consumer Comment

You're a fine one to name call Alex

AUTHOR: Robert - (U.S.A.)

"OK, so there's this law prohibiting refunds?? This is the first I've heard of it."

No it isn't. Copyright laws were turned into front page headlines years ago because of Napster. Every store in America has the same policy posted clearly throughout the place.


"I prove that the customer is always wrong? How can one person's issue with a company prove that ALL customers are wrong? Idiot."

Nope. You are typical. While you believe the customer is always right, you refuse to believe the opposite can also be true. In reality, neither is. But ALL businesses are taking a more realistic look at the policy when dealing with customers. And yes, they are going for the latter, and away from the former. As for the idiot moniker, I am not the one who doesn't understand the way things work.

"..and yeah, Robert, I'm sure you're career as a mechanic is quite lucrative. What do they require for that? A high school education?"

HAHHAHA! That's a good one Gomer. Being a mechanic is a lifelong commitment to continued education. The typical mechanic has more money invested in his career than any other employee, in any field. The typical shop owner has more invested than any other small business.

I'll tell you what there Sunshine...if you are such a whizkid, why do you buy software that won't work with your computer, and then think you'll get a refund? I've never had that problem.

What do they require for what you do? No education at all?
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#175 Consumer Comment

You make it so easy

AUTHOR: Robert - (U.S.A.)

"I have even "fired" a customer or two in my day because there are some customers I simply cannot afford to keep".

Huh? But you say the customer is always right. How can you get rid of a customer who is correct all the time? That makes no sense. His needs are the only concern you should have.

"Customers who ask what is wrong with their rig and then argue with the tech when the answer is given. People who call on the phone and want you to diagnose their problem by them holding the phone to a sputtering running engine. I have dealt with all of that and more. Yep, it wastes time."

Again, Huh? Why is your mechanic arguing with the customer. Don't your employees know the customer is always right? You should fire them all immediately. What right do they have, debating the finer points of automotive repair with someone who is obviously far more knowledgable? After all..."The customer is always right"!

You're just too funny.

I have lots of time to waste. I have a schedule to keep, and I do. If I tell someone they can pick up their car at a certain time, they can bet the bankroll that it'll be sitting outside waiting for them at that exact time. My mechs know this is how it's to be done.

I have never said I know everything. I do however, have a very good education about many subjects. I'll ask you again, point out ONE of my opinions in these threads that has a flaw in it's logic. You cannot. You may not like them because they aren't wrought from emotion, but I have never used anything other than cold hard logic to decide anything in my life.

And finally, my customers do like me. Some have told me I am not easy to deal with, but they ALL like the fact that I am honest with them. I have no counter guy. My customers all deal directly with me. They know who is doing the work on their vehicles, and are free to talk directly to the mechanic. They are also allowed to watch the vehicle being repaired, "up close and personal". I have also said before, this website is on the computer available to my customers all day long. They sit and laugh at some of them too. My shop never has been, and never will be in here as a complaint. In fact, I have vehicles at the shop that are the result of dismal afforts by other shops...shops that DID rip them off.

I hope you succeed with your business. But if you actually run your shop based on that "customer is always right" garbage, you will be doomed to failure. The first time you allow the customer to determine what's what in your business, is when you just started going out of business. Once you start, there's no turning back.
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#176 Author of original report

d**n these trolls that nagivate these websites

AUTHOR: Alex - (U.S.A.)

I know I said the last post would be my last one, but whatever. OK, so there's this law prohibiting refunds?? This is the first I've heard of it.

If this law does indeed exist, fine, whatever. CC still lied to me. Perhaps they can't give me a refund because of this law, but here's what they could have done instead:

1. Have their slimeball salesmen not lie to my face when I specifically ask if I can return the game for a refund
2. Not state in plain english on the receipt that I can return the game for "any reaons" with "no hassles."
3. Post their policies and disclose them. I'm aware they do this now, but they did not at the time of the incident, which was two years ago.

I fell for old "customer is always right" trick eh? Nope, I fell for the "let's trust CC." I will not doing that again any time soon. I prove that the customer is always wrong? How can one person's issue with a company prove that ALL customers are wrong? Idiot.

Robert, reread my posts. You've missed the point. Don't be like Denny. Idiot.

..and yeah, Robert, I'm sure you're career as a mechanic is quite lucrative. What do they require for that? A high school education?
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#177 Author of original report

d**n these trolls that nagivate these websites

AUTHOR: Alex - (U.S.A.)

I know I said the last post would be my last one, but whatever. OK, so there's this law prohibiting refunds?? This is the first I've heard of it.

If this law does indeed exist, fine, whatever. CC still lied to me. Perhaps they can't give me a refund because of this law, but here's what they could have done instead:

1. Have their slimeball salesmen not lie to my face when I specifically ask if I can return the game for a refund
2. Not state in plain english on the receipt that I can return the game for "any reaons" with "no hassles."
3. Post their policies and disclose them. I'm aware they do this now, but they did not at the time of the incident, which was two years ago.

I fell for old "customer is always right" trick eh? Nope, I fell for the "let's trust CC." I will not doing that again any time soon. I prove that the customer is always wrong? How can one person's issue with a company prove that ALL customers are wrong? Idiot.

Robert, reread my posts. You've missed the point. Don't be like Denny. Idiot.

..and yeah, Robert, I'm sure you're career as a mechanic is quite lucrative. What do they require for that? A high school education?
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#178 Author of original report

d**n these trolls that nagivate these websites

AUTHOR: Alex - (U.S.A.)

I know I said the last post would be my last one, but whatever. OK, so there's this law prohibiting refunds?? This is the first I've heard of it.

If this law does indeed exist, fine, whatever. CC still lied to me. Perhaps they can't give me a refund because of this law, but here's what they could have done instead:

1. Have their slimeball salesmen not lie to my face when I specifically ask if I can return the game for a refund
2. Not state in plain english on the receipt that I can return the game for "any reaons" with "no hassles."
3. Post their policies and disclose them. I'm aware they do this now, but they did not at the time of the incident, which was two years ago.

I fell for old "customer is always right" trick eh? Nope, I fell for the "let's trust CC." I will not doing that again any time soon. I prove that the customer is always wrong? How can one person's issue with a company prove that ALL customers are wrong? Idiot.

Robert, reread my posts. You've missed the point. Don't be like Denny. Idiot.

..and yeah, Robert, I'm sure you're career as a mechanic is quite lucrative. What do they require for that? A high school education?
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#179 Consumer Comment

The world is full of thieves and big companies rank among the worst of them.

AUTHOR: Roseanne - (U.S.A.)

No sandwiches, just a bit of advice to try to have some patience.

We also own our own business. We are in the same line of work as you, but probably on a "larger scale". No gas engines, only diesels, and we also do the work for our city's heavy duty equipment. Whoopee! So fricking what? Does that make me somehow "better" than anyone else here? No, not at all. Nor does it make you "better", either.

People can be aggravating. The entire system is at times aggravating. Wrong parts, lost in transit parts, counter people who just graduated high school yesterday and have never seen a truck let alone a part for a truck. Can't-find-their-butts-with-both-hands-and-a-map-to guide-them people. Frustrating people everywhere. I have even "fired" a customer or two in my day because there are some customers I simply cannot afford to keep. You know the ones.

Customers who ask what is wrong with their rig and then argue with the tech when the answer is given. People who call on the phone and want you to diagnose their problem by them holding the phone to a sputtering running engine. I have dealt with all of that and more. Yep, it wastes time. So what? I cannot imagine any of that wasting more of your time than you do with your inane unhelpful commentary all over this site.

However, you must consider that everyone is not born knowing everything. They learn just like we have from the school of hard knocks and experience. And, yes, it does become tiresome to deal with it all day in, day out.

So you own a business and think you know everything. Does it somehow empower you to come here and pound away at people who may be young and just starting out their learning the hard way?

You are not being helpful, just mean with your comments. What you should be passing on is that the system is stacked against consumers on every level from the start. The odds are more uneven than a Las Vegas casino and that to be ever vigilant needs to become a way of life for all of us. The world is full of thieves and big companies rank among the worst of them.

No one forces you to read these posts and I cannot imagine why you do unless you are just looking for a place to unload your frustration. I mean, it must surely be wasting many minutes of your time daily to read and write all this. It is wasting lots more time than standing behind someone who doesn't have a receipt.

And am still trying to figure our how you have managed NOT to completely alienate your customers and your vendors with your attitude. It seems that you do not value your customers too much since they are "always wrong". Of course they are wrong or uninformed; that is why they come to see the people who know the right answers. That is you. And me. That enables us both to make a living, fool.

I am sure that you have solved many problems and overcome many obstacles with your business, as have I. Some of that may be helpful to someone at some point, so try sharing some of that instead of spewing your frustration all over.

As for my moniker, I have at least one hundred and ten reasons for posting in this manner. But really none of them are any of your business and I am sure you would find reading them too time-consuming. The main reason Rosie appears is to deal with trolls and frustrated folks like yourself.

My real name is reserved for helpful comments (and there are some here). Rosie just scolds and points out super-sized jerks.

But I bet my wrenches are bigger than your wrenches!
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#180 Consumer Comment

The world is full of thieves and big companies rank among the worst of them.

AUTHOR: Roseanne - (U.S.A.)

No sandwiches, just a bit of advice to try to have some patience.

We also own our own business. We are in the same line of work as you, but probably on a "larger scale". No gas engines, only diesels, and we also do the work for our city's heavy duty equipment. Whoopee! So fricking what? Does that make me somehow "better" than anyone else here? No, not at all. Nor does it make you "better", either.

People can be aggravating. The entire system is at times aggravating. Wrong parts, lost in transit parts, counter people who just graduated high school yesterday and have never seen a truck let alone a part for a truck. Can't-find-their-butts-with-both-hands-and-a-map-to guide-them people. Frustrating people everywhere. I have even "fired" a customer or two in my day because there are some customers I simply cannot afford to keep. You know the ones.

Customers who ask what is wrong with their rig and then argue with the tech when the answer is given. People who call on the phone and want you to diagnose their problem by them holding the phone to a sputtering running engine. I have dealt with all of that and more. Yep, it wastes time. So what? I cannot imagine any of that wasting more of your time than you do with your inane unhelpful commentary all over this site.

However, you must consider that everyone is not born knowing everything. They learn just like we have from the school of hard knocks and experience. And, yes, it does become tiresome to deal with it all day in, day out.

So you own a business and think you know everything. Does it somehow empower you to come here and pound away at people who may be young and just starting out their learning the hard way?

You are not being helpful, just mean with your comments. What you should be passing on is that the system is stacked against consumers on every level from the start. The odds are more uneven than a Las Vegas casino and that to be ever vigilant needs to become a way of life for all of us. The world is full of thieves and big companies rank among the worst of them.

No one forces you to read these posts and I cannot imagine why you do unless you are just looking for a place to unload your frustration. I mean, it must surely be wasting many minutes of your time daily to read and write all this. It is wasting lots more time than standing behind someone who doesn't have a receipt.

And am still trying to figure our how you have managed NOT to completely alienate your customers and your vendors with your attitude. It seems that you do not value your customers too much since they are "always wrong". Of course they are wrong or uninformed; that is why they come to see the people who know the right answers. That is you. And me. That enables us both to make a living, fool.

I am sure that you have solved many problems and overcome many obstacles with your business, as have I. Some of that may be helpful to someone at some point, so try sharing some of that instead of spewing your frustration all over.

As for my moniker, I have at least one hundred and ten reasons for posting in this manner. But really none of them are any of your business and I am sure you would find reading them too time-consuming. The main reason Rosie appears is to deal with trolls and frustrated folks like yourself.

My real name is reserved for helpful comments (and there are some here). Rosie just scolds and points out super-sized jerks.

But I bet my wrenches are bigger than your wrenches!
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#181 Consumer Comment

The world is full of thieves and big companies rank among the worst of them.

AUTHOR: Roseanne - (U.S.A.)

No sandwiches, just a bit of advice to try to have some patience.

We also own our own business. We are in the same line of work as you, but probably on a "larger scale". No gas engines, only diesels, and we also do the work for our city's heavy duty equipment. Whoopee! So fricking what? Does that make me somehow "better" than anyone else here? No, not at all. Nor does it make you "better", either.

People can be aggravating. The entire system is at times aggravating. Wrong parts, lost in transit parts, counter people who just graduated high school yesterday and have never seen a truck let alone a part for a truck. Can't-find-their-butts-with-both-hands-and-a-map-to guide-them people. Frustrating people everywhere. I have even "fired" a customer or two in my day because there are some customers I simply cannot afford to keep. You know the ones.

Customers who ask what is wrong with their rig and then argue with the tech when the answer is given. People who call on the phone and want you to diagnose their problem by them holding the phone to a sputtering running engine. I have dealt with all of that and more. Yep, it wastes time. So what? I cannot imagine any of that wasting more of your time than you do with your inane unhelpful commentary all over this site.

However, you must consider that everyone is not born knowing everything. They learn just like we have from the school of hard knocks and experience. And, yes, it does become tiresome to deal with it all day in, day out.

So you own a business and think you know everything. Does it somehow empower you to come here and pound away at people who may be young and just starting out their learning the hard way?

You are not being helpful, just mean with your comments. What you should be passing on is that the system is stacked against consumers on every level from the start. The odds are more uneven than a Las Vegas casino and that to be ever vigilant needs to become a way of life for all of us. The world is full of thieves and big companies rank among the worst of them.

No one forces you to read these posts and I cannot imagine why you do unless you are just looking for a place to unload your frustration. I mean, it must surely be wasting many minutes of your time daily to read and write all this. It is wasting lots more time than standing behind someone who doesn't have a receipt.

And am still trying to figure our how you have managed NOT to completely alienate your customers and your vendors with your attitude. It seems that you do not value your customers too much since they are "always wrong". Of course they are wrong or uninformed; that is why they come to see the people who know the right answers. That is you. And me. That enables us both to make a living, fool.

I am sure that you have solved many problems and overcome many obstacles with your business, as have I. Some of that may be helpful to someone at some point, so try sharing some of that instead of spewing your frustration all over.

As for my moniker, I have at least one hundred and ten reasons for posting in this manner. But really none of them are any of your business and I am sure you would find reading them too time-consuming. The main reason Rosie appears is to deal with trolls and frustrated folks like yourself.

My real name is reserved for helpful comments (and there are some here). Rosie just scolds and points out super-sized jerks.

But I bet my wrenches are bigger than your wrenches!
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#182 Consumer Comment

The world is full of thieves and big companies rank among the worst of them.

AUTHOR: Roseanne - (U.S.A.)

No sandwiches, just a bit of advice to try to have some patience.

We also own our own business. We are in the same line of work as you, but probably on a "larger scale". No gas engines, only diesels, and we also do the work for our city's heavy duty equipment. Whoopee! So fricking what? Does that make me somehow "better" than anyone else here? No, not at all. Nor does it make you "better", either.

People can be aggravating. The entire system is at times aggravating. Wrong parts, lost in transit parts, counter people who just graduated high school yesterday and have never seen a truck let alone a part for a truck. Can't-find-their-butts-with-both-hands-and-a-map-to guide-them people. Frustrating people everywhere. I have even "fired" a customer or two in my day because there are some customers I simply cannot afford to keep. You know the ones.

Customers who ask what is wrong with their rig and then argue with the tech when the answer is given. People who call on the phone and want you to diagnose their problem by them holding the phone to a sputtering running engine. I have dealt with all of that and more. Yep, it wastes time. So what? I cannot imagine any of that wasting more of your time than you do with your inane unhelpful commentary all over this site.

However, you must consider that everyone is not born knowing everything. They learn just like we have from the school of hard knocks and experience. And, yes, it does become tiresome to deal with it all day in, day out.

So you own a business and think you know everything. Does it somehow empower you to come here and pound away at people who may be young and just starting out their learning the hard way?

You are not being helpful, just mean with your comments. What you should be passing on is that the system is stacked against consumers on every level from the start. The odds are more uneven than a Las Vegas casino and that to be ever vigilant needs to become a way of life for all of us. The world is full of thieves and big companies rank among the worst of them.

No one forces you to read these posts and I cannot imagine why you do unless you are just looking for a place to unload your frustration. I mean, it must surely be wasting many minutes of your time daily to read and write all this. It is wasting lots more time than standing behind someone who doesn't have a receipt.

And am still trying to figure our how you have managed NOT to completely alienate your customers and your vendors with your attitude. It seems that you do not value your customers too much since they are "always wrong". Of course they are wrong or uninformed; that is why they come to see the people who know the right answers. That is you. And me. That enables us both to make a living, fool.

I am sure that you have solved many problems and overcome many obstacles with your business, as have I. Some of that may be helpful to someone at some point, so try sharing some of that instead of spewing your frustration all over.

As for my moniker, I have at least one hundred and ten reasons for posting in this manner. But really none of them are any of your business and I am sure you would find reading them too time-consuming. The main reason Rosie appears is to deal with trolls and frustrated folks like yourself.

My real name is reserved for helpful comments (and there are some here). Rosie just scolds and points out super-sized jerks.

But I bet my wrenches are bigger than your wrenches!
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#183 Consumer Comment

You Madam, are a liar and a charlatan

AUTHOR: Robert - (U.S.A.)

The whole "customer is always right" is pure nonsense. That is why I say "the customer is always wrong". Neither is 100% accurate, yet my statement is truer than the former. Try reading the posts where I use my line. Tell me the error of the statement I make.

This individual bought software that will not work with his computer. It does not matter at all why it will not work. He does not want to swap the software with an identical program. THAT is ALL the Federal copyright laws will allow. It does NOT matter where he bought the software. NOBODY is going to do anything other than swap it out with an IDENTICAL program. I have games that will play on any Windows program other than an NT system. I have others that will play on ANY system that Windows makes. Some only work on XP. Get it you dolt?

If the game will not work with his system, he should have bought something else. Despite what you want, the Federal copyright laws are not going to be suspended for you, or him.

As for being ananymous, I have no problem with ED giving out my full name or address. I do not come in here using a nom d'plume, such as you do.

You are the same as the rest of the idiots who blather on about how they were ripped off about absolutely nothing.

The only people who got ripped off in this thread are people like me who have to wait in line behind some dumbass who doesn't understand anything about business, or the law. Had to stand behind one yesterday. Wasted 5 minutes of my life while he PRETENDED he didn't know why he couldn't get his money back on something without the receipt.

People who actually do get ripped off by a business do not get flamed by me or anyone else. I have lots of time on my hands. I own my own business, and no, I do not let anyone get over on me. I can smell a scam a mile away, and when the customer starts acting squirrely, I show them the door. It's called "firing the customer". On the other hand, I have a very loyal base, and they send me new customers all the time. I must be doing something right. I have parts houses sending me work, along with 'City' work, and a large number of commercial accounts.

How about you Roseanne? Still slopping out those "loose meat" sandwiches?
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#184 Consumer Comment

You Madam, are a liar and a charlatan

AUTHOR: Robert - (U.S.A.)

The whole "customer is always right" is pure nonsense. That is why I say "the customer is always wrong". Neither is 100% accurate, yet my statement is truer than the former. Try reading the posts where I use my line. Tell me the error of the statement I make.

This individual bought software that will not work with his computer. It does not matter at all why it will not work. He does not want to swap the software with an identical program. THAT is ALL the Federal copyright laws will allow. It does NOT matter where he bought the software. NOBODY is going to do anything other than swap it out with an IDENTICAL program. I have games that will play on any Windows program other than an NT system. I have others that will play on ANY system that Windows makes. Some only work on XP. Get it you dolt?

If the game will not work with his system, he should have bought something else. Despite what you want, the Federal copyright laws are not going to be suspended for you, or him.

As for being ananymous, I have no problem with ED giving out my full name or address. I do not come in here using a nom d'plume, such as you do.

You are the same as the rest of the idiots who blather on about how they were ripped off about absolutely nothing.

The only people who got ripped off in this thread are people like me who have to wait in line behind some dumbass who doesn't understand anything about business, or the law. Had to stand behind one yesterday. Wasted 5 minutes of my life while he PRETENDED he didn't know why he couldn't get his money back on something without the receipt.

People who actually do get ripped off by a business do not get flamed by me or anyone else. I have lots of time on my hands. I own my own business, and no, I do not let anyone get over on me. I can smell a scam a mile away, and when the customer starts acting squirrely, I show them the door. It's called "firing the customer". On the other hand, I have a very loyal base, and they send me new customers all the time. I must be doing something right. I have parts houses sending me work, along with 'City' work, and a large number of commercial accounts.

How about you Roseanne? Still slopping out those "loose meat" sandwiches?
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#185 Consumer Comment

You Madam, are a liar and a charlatan

AUTHOR: Robert - (U.S.A.)

The whole "customer is always right" is pure nonsense. That is why I say "the customer is always wrong". Neither is 100% accurate, yet my statement is truer than the former. Try reading the posts where I use my line. Tell me the error of the statement I make.

This individual bought software that will not work with his computer. It does not matter at all why it will not work. He does not want to swap the software with an identical program. THAT is ALL the Federal copyright laws will allow. It does NOT matter where he bought the software. NOBODY is going to do anything other than swap it out with an IDENTICAL program. I have games that will play on any Windows program other than an NT system. I have others that will play on ANY system that Windows makes. Some only work on XP. Get it you dolt?

If the game will not work with his system, he should have bought something else. Despite what you want, the Federal copyright laws are not going to be suspended for you, or him.

As for being ananymous, I have no problem with ED giving out my full name or address. I do not come in here using a nom d'plume, such as you do.

You are the same as the rest of the idiots who blather on about how they were ripped off about absolutely nothing.

The only people who got ripped off in this thread are people like me who have to wait in line behind some dumbass who doesn't understand anything about business, or the law. Had to stand behind one yesterday. Wasted 5 minutes of my life while he PRETENDED he didn't know why he couldn't get his money back on something without the receipt.

People who actually do get ripped off by a business do not get flamed by me or anyone else. I have lots of time on my hands. I own my own business, and no, I do not let anyone get over on me. I can smell a scam a mile away, and when the customer starts acting squirrely, I show them the door. It's called "firing the customer". On the other hand, I have a very loyal base, and they send me new customers all the time. I must be doing something right. I have parts houses sending me work, along with 'City' work, and a large number of commercial accounts.

How about you Roseanne? Still slopping out those "loose meat" sandwiches?
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#186 Consumer Comment

You Madam, are a liar and a charlatan

AUTHOR: Robert - (U.S.A.)

The whole "customer is always right" is pure nonsense. That is why I say "the customer is always wrong". Neither is 100% accurate, yet my statement is truer than the former. Try reading the posts where I use my line. Tell me the error of the statement I make.

This individual bought software that will not work with his computer. It does not matter at all why it will not work. He does not want to swap the software with an identical program. THAT is ALL the Federal copyright laws will allow. It does NOT matter where he bought the software. NOBODY is going to do anything other than swap it out with an IDENTICAL program. I have games that will play on any Windows program other than an NT system. I have others that will play on ANY system that Windows makes. Some only work on XP. Get it you dolt?

If the game will not work with his system, he should have bought something else. Despite what you want, the Federal copyright laws are not going to be suspended for you, or him.

As for being ananymous, I have no problem with ED giving out my full name or address. I do not come in here using a nom d'plume, such as you do.

You are the same as the rest of the idiots who blather on about how they were ripped off about absolutely nothing.

The only people who got ripped off in this thread are people like me who have to wait in line behind some dumbass who doesn't understand anything about business, or the law. Had to stand behind one yesterday. Wasted 5 minutes of my life while he PRETENDED he didn't know why he couldn't get his money back on something without the receipt.

People who actually do get ripped off by a business do not get flamed by me or anyone else. I have lots of time on my hands. I own my own business, and no, I do not let anyone get over on me. I can smell a scam a mile away, and when the customer starts acting squirrely, I show them the door. It's called "firing the customer". On the other hand, I have a very loyal base, and they send me new customers all the time. I must be doing something right. I have parts houses sending me work, along with 'City' work, and a large number of commercial accounts.

How about you Roseanne? Still slopping out those "loose meat" sandwiches?
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#187 Consumer Comment

If the customer "is always wrong" then this site would not exist, d'oh!

AUTHOR: Roseanne - (U.S.A.)

If the customer "is always wrong" then this site would not exist, d'oh! No one would have a complaint because there would be no such thing as a complaint. The business would ALWAYS be right. Therein lies your flaw.

And then where would you go to play, Robert? Where would you go to spread your animosity and rid yourself of your excess bile without having these innocents to ANONYMOUSLY bash around on? Surely no one would stand around in your place of business and listen to your crap face-to-face.

It is possible to point out to someone that a complaint will never be considered valid due to business mores or various state or federal laws without being a total jerk.

You, sir, are a jerk with an empty shop and an empty soul. Perhaps you could clip your battery charger to your ears and give yourself a good jolt. That used to be a common practice to "cure" maladjusted people. I am not sure how effective it was, but it kept them busy.

Get a life and quit trying to show the world the error of its ways. One person cannot do that and it simply seems to be frustrating you. The tenor of your posts has become increasing more sociopathic as you have played here. It is obvious that you do not like anyone and most of all, you do not seem to even care for yourself.

Go turn a wrench or calibrate something. Put some brake pads on your fingertips. Change your oil; maybe you are developing a sludge problem!
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#188 Consumer Comment

How nice of Roseanne to make a cameo

AUTHOR: Robert - (U.S.A.)

I really like it when someone has the guts to pretend they are some fictional character from a TV show. You show an amazing amount of candor there Rosey.

And yet, in all of your blathering about my opinions, you were unable to point out a single flaw in any of them. I like that too.

Have fun in fantasyland there Rosey.
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#189 Consumer Comment

How nice of Roseanne to make a cameo

AUTHOR: Robert - (U.S.A.)

I really like it when someone has the guts to pretend they are some fictional character from a TV show. You show an amazing amount of candor there Rosey.

And yet, in all of your blathering about my opinions, you were unable to point out a single flaw in any of them. I like that too.

Have fun in fantasyland there Rosey.
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#190 Consumer Comment

Who is Robert from JacksonTROLL, FL? Oops! I meant Jacksonville, FL

AUTHOR: Roseanne - (U.S.A.)

Robert, you are making a disturbing amount of posts at this site for some reason. Your "wit and wisdom" is sprinkled around under every imaginable topic. You seem to have named yourself a self-styled expert on all companies, politics, and even mind reading, since you always claim to know what the poster was thinking or really meant.

You claim to be a mechanic in some of your posts. Is your shop completely empty? How is it possible that you have so much time on your hands? Between dealing with irate "customers who are always wrong" and inept vendors who ship your parts to the far side of the moon, non-stop salescalls from telemarketers and personal salescalls from real company people, how do you find the time?

Unfortunately, many of your posts and/or opinions seemed aimed at trashing, harassing, embarrassing, or just bashing the original posters. I am beginning to wonder if you have an agenda in place to try to drive people away from this site with your nastiness.

I realize that business is stressful but maybe, just maybe, you could find another outlet for your utter disgust for everything and everybody.

On second thought, if this is the personality you always display, I can certainly see why your shop might be empty and salespeople have ceased to call on you. Who would willingly put up with you if there was any other option?

There used to be someone at this site who would start troll posts and "out" the trolls. I haven't seen him in a long time, though. Maybe he will come back at some point and we can all discuss you on your own post. Then you will have your own little venue to regale all with your negativity night and day.
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#191 Consumer Comment

"The customer is always wrong"

AUTHOR: Robert - (U.S.A.)

Once again, that adage has rung true. Alex bought a game that will not play on his computer. It doesn't matter if the game is the issue, or the computer itself. What matters is the two are not compatable with each other.

Federal copyright laws prohibit anyone from purchasing the software and then getting a refund. CC cannot violate that law.

Alex proves once again, the total lack of reasoning in the American consumer. He fell for that idiotic "the customer is always right" nonsense. I'm guessing the marketing clown who thought that up got a big bonus at first, then was fired for incompetence when people started to believe that tripe.

Nope, the customer is always wrong, and Alex proves it.
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#192 Author of original report

Sorry this took me so long ...I've been busy - I've learned my lesson in buying computer games from CC. Don't repeat my mistake. Borrow them, copy them, download them..

AUTHOR: Alex - (U.S.A.)

Denny,

This will be my final post because I don't have any more time to argue with you. I've been quite busy which is why it's taken me so long to respond to this.

"So, why complain about something that happened two years ago? I still dont see the point. And why did you never take it up with the software publisher?"

I already answered these questions quite thoroughly. Scroll up and read my responses. Idiot. My purpose in writing this is to tell people NOT to do business with CC. Because I found this website a few weeks ago, I decided to give it a try. CC lies in order to close the sale (If you don't like the product, fine, just take it back, no problem, blah blah blah), and they print on receipts that they will give you a refund for "any reason" with "no hassles" and then change the story once you give them a call. And I did take this up with the software maker. And they were no help and couldn't get the game to run. They said that this was between me and CC. We've been over this.

So you concede this game *should* work on my computer (although slowly)? Interesting. And yes, I have up to date NVIDEA software and Direct X.

So claim my case isn't new or original? Did I ever make this claim? no. My purpose in writing this is to encourage people not to shop at CC because they rip people off.

If I had more free time, I would have taken these toads to court. Judging from the other posts about CC, taking them to court is the only way to get their attention...it's obvious that once they get your money, all bets are off (you seem to agree on this from one of your other posts about a consumer who bought a TV that didn't work from CC).

So you don't work for CC and haven't worked in retail for over six years because you didn't like the customers? So what are you doing now? Arguing with customers. Why do something that you hate? At least get a job with CC so you can get paid for something you don't like. And yes, I'm sure that people have tried to rip CC off. I do not doubt that. Is that my fault? no. Do I care? no.

Anyways, let's summarize:

CC sells games that don't work (you concede this game should run).
CC's refund policy is deceptive.
Once CC gets your money, anything written/said is worthless
CC's policy does nothing to prevent piracy.
CC is badly run.

Meh, whatever. I haven't bought a computer game since this incident. I've borrowed several from friends and am quite happy with myself. It's too bad that CC chose to hassle me over $50. I've denied them probably in the neighborhood of $400 in sales from games I was thinking of buying but didn't. I can't risk being ripped off again.

In conclusion, I leave it to you, the consumer to judge this post and subsequent responses. Have I made a valid, coherent argument? Have I been candid in responding to criticism? Are my posts well written and relatively grammatically error free? Have I answered questions in a thoughtful, logical manner?

We all know the answer to this. I've learned my lesson in buying computer games from CC. Don't repeat my mistake. Borrow them, copy them, download them, do whatever you have to do to make it clear that consumers need to be heard.

Thank you, loyal readers, for following me this far. I bid you all adieu.
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#193 Consumer Comment

Because of the natures of this site,

AUTHOR: Denny - (U.S.A.)

.. .when I posted my reply , your last reply hadn't shown up.

NO i do not work for CC for that matter I haven't worked in retail for over 6 years. Why? cause I was tired of the bull from customers who tried to come up with every excuse they could think of to try and scam the store out of money. Trust me, I've seen it all. I've watch people take a product from a shelf, walk around a bit, and head for the customer service desk to try and return that product as if they had bought it. I've seen women, hide a full stereo box between their legs and try to walk out of the store with it. I've seen kids break into the software boxes to steal the games disc and leave empty boxes on the shelves. And I've seen users try to pay for a $2000 computer system with a stoeln credit card/check.


YOu're situtaiton isn't new and for that matter isn't even original. Just a classic case of a consumer who at the time, didn't have the right specs to run the software, tried to blame the store that sold them the software instead of taking it up with the Software company (which I've related in my posting that most of them are willing to work with you to get you a replacement copy or in fact issue you a refund. GAMES do come with warranty).

as for your computer specs,

Splinter Cell Specs:
# Windows 98/ME/2000/XP
# 800 MHz processor (1000 MHz + recommended)
# 256 MB of RAM
# 32 MB video card (64 MB recommended), supported chipsets: ATI Radeon 8500/9000/9500/9700 NVidia GeForce 2 Ti/Ultra/Pro/GTS/MX400 NVidia GeForce 3 family NVidia GeForce 4 family Matrox Parhelia
# 8x speed CD/DVD drive
# 1.5 GB hard disk space
# DirectX 8.1 compatible sound card
# Keyboard, mouse

alreayd I see that your computer could barely run it, since the recommend speed is a 1 Ghz Machine. You didn't state what kind of Direct X was installed as well.

As stated, there are the minimum requirements (meaning, yeah, you can play this if you want bad performance) and the recommended . Always aim for recommended. And did you see with Nvidia if they had any firmware/software upgrades for your grahpics card. As it stands now, Splinter Cell would have run horribly bcause your speed wasn't enough.

And as for your computer running other games So what? My computer could run Final Fantasy XI fine, but WarCraft III it choked (actually it froze my computer and committed a hard shut-down). Yet on my other computer, same specs, two different graphics cards, wardCraft III and Final Fantasy XI worked fine.

So, why complain about something that happened two years ago? I still dont see the point. And why did you never take it up with the software publisher?
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#194 Author of original report

I posted my comp specs Denny...open your eyes.

AUTHOR: Alex - (U.S.A.)

Denny

I posted the game titles and my computer specs already. Scroll up and read them. Next time you make a post please do all of the following: first, read what I have say twice. Comprehend and absorb what I have to say. When you get done, try to construct relatively grammatically error free response (I know that since you didn't graduate high school this is difficult, but bear with me) to what I have to say. Think about what you say. Right before you click submit, press the reset button on the center of your computer. The purpose of this Denny is to save us all the trouble of trying to figure out what you are trying to convey, only to realize too late that you didn't think before you wrote. Or better yet, why don't you go blow your load in a sock instead of all over this webpage and do us all a favor?

So you find 95 out of 100 complaints are without merit? Let's summarize the vast majority of these complaints: 1: person buys an item at Circuit City. 2: Product doesn't work. 3: person wants a refund/the product fixed/a store credit and CC gives them the runaround or fixes the product after X months and X nasty phone calls/letters. I've read many of your posts Denny and you seem to think that if you merely accuse the complainer of lying (often by pointing out some obscure, irrelevant inconsistency), that the person is wrong. I don't think so. Circuit City has cheated far too many people (this is only one of seemingly endless websites were people can read about CC and there are whole websites solely devoted to complaining about CC) to believe that 95% of the people are wrong.

My complaint occurred in South Portland, Maine two years ago. You live in Hawaii and yet you speak as if you were there with me buying the games. You weren't. CC probably changed their policy of printing their no hassles guarantee on receipts after too many people like me complained. There is a big difference between having some policy book in the break room outlining this policy and actually informing the consumers of this (either by telling them verbally, putting a sticker on the game box, printing their policy on the receipt, etc.).

With respect to our conversation about pirates, I'm afraid you misconstrued what I said (this seems to be a leitmotif with you). I never suggested piracy is not a problem. Piracy is a huge problem and I understand that that the programmers/retailers/investors etc. are upset. My argument was that punishing lawful consumers by deceiving/lying to them is not the solution. If a pirate buys a game for $50, sells X copies for X dollars, and then cannot recoup the $50 via a refund on the game, is this going to solve the problem? The answer is clearly no: even with this policy in place, piracy remains rampant. There still remains a huge incentive to pirate, with or without this policy. Please re-read my argument about this.

Next, let's talk about your poor attempt to respond to my comment about Highfields Capital's proposed takeover of CC. Unfortunately, I'm afraid you're simply out of your element here. According to the efficient capital market theory, companies (for the most part) are priced where they should be. This means that companies with good management are priced highly and those with bad management are not. This would suggest that there is little (there may be some, but I won't get into the reasons here) motivation to take over well run companies: they are priced highly. A better play would be to take over a poorly run company, throw out the management, and replace them with more competent managers. The value of the company rises and the acquirer wins. As CC's P/E ratio at the time was far below its competitors, the latter appears to be the case. Furthermore, it is a slap in the face when a retailer receives an offer to be bought out by a hedge fund that has absolutely no retail experience whatsoever. My point of mentioning this Denny is that CC is not run well, and it shows. At any rate, if you have any more questions regarding LBOs, feel free to spew out an irrelevant, ill-conceived rant and we'll pretend that your comment is valid.

Finally, you say that I'm gung-h*o about posting a report here. As I've mentioned (see paragraph 1), this incident happened two years ago, and since I stumbled upon this website, I decided to give it a try. I talked with Circuit City on the phone and they gave me the runaround twice. I complained on their website twice and was flat out ignored. I filed with the BBB but got no result. I talked with the game manufacturer and the guy couldn't get the game to run but was very clear that only CC and not he could give me a refund. Posting on this page has been a last resort.

You tell me to dream on when I say I still want a refund. So be it. CC has my money so they feel no motivation to help me out. However, this hurts them in the long run because the more people that complain about their deceptive, unfair, dishonest, heavy-handed policies, the more people decide not to shop at their stores. The only resorts we have is to shop elsewhere and argue with illiterate teenagers.

--Alex

Oh, and great going avoiding the question of whether or not you work for CC. I'll assume that you do since nobody with a life would challenge hundreds of legitimate complaints in such a thoughtless, illogical way as you do.
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#195 Consumer Comment

Policy is what is written, posted and printed

AUTHOR: Denny - (U.S.A.)

I read your complaint, and have seen nothing in your original to even warrant your report.

You bought a game that your computer didn't meet the needed requirements to run it (since we dont know your computer specs, we can only assume that your computer didn't have the recommended software/hardware in order to run the game properly). Since it didn't work on your computer, because of your failure to understand the minimum requirements needed by the game, you wanted to get a refund; though, as per policy of several STORES and a policy that has been in place by software stores for the past 20 some odd years, concerning games and software, and written/printed/posted at Circuit city; NO refunds would be given on open software; only and exchange for the same title.

Is it Circuit city's fault that your computer didn't meet the requirements to run the game? No.

Is it Circuit city's fault that people try to "cheat" to get their money back, so they have to put up more restrictive return policies? no.



We will never know what thte person at the checkout stated, because that is hearsay, and you could be "lying" about what they said to "push" that YOu were the right.

As stated, the return policy is posted at each register and printed on your receipt.


"3: my computer met the requirements stated on the box. However, I'm afraid at this point I do not still have the receipt to show you."

I have a circuit city receipt in my wallet for a software I just bought over the weekend, and in print, it states that Software Opened cannot be refunded, but only exchanged for the same title. Same policy they have posted at their registere and the same policy found at their website.

Since you still wont provide the game title and the specs of your computer (model number?), we can assume again that your computer didn't meet the minium requirements to run the game properly.






" Although I don't remember, my guess was that there was nothing on the register outlining their policies either because I would have seen it."



You do realize how many people do not "see" things when they are busy. But again, its printed on your receipt anyway.
BTW, its the big red/yellow sign that is posted right on the register and the counter.


As stated, it all merits down to "what you thought "you heard to what is readily available to you at each register, IN print, and what is printed on your receipt. No amount of "what you thought you heard' is going to change the fact that the return policy is readily available to you in print.




"Furthermore, I don't understand your logic of "blaming the pirates." I should not be punished for the acts of others."


We are all punished by society by the few bad apples that causes us to be inconvenienced. Which is why we must now carry INSURANCE to cover our cars (before there was no such thing as car insurance), which is why we have laws about jaywalking (before we didn't need them); Because of shoplifters and stealers, stores have to pass down their "loss" to the consumers (wonder why not it costs 60 cents more to buy that gallon of milk than it did a year ago?), so YOU are being punished because of a greedy little few. Its not something you can escape.

So because of a few pirates who used to copy games/software, the companies now must charge more for their product to recoup the loss of money they will to pirates.

Is it fair? no, but its something we have to live with.





" I'd like to think that a company facing the threat of piracy would like to reward and cherish its customers instead of take advantage of them."

They are not taking advantage of you. They are recouping money loss to these criminals. Piracy costs the industry $33 billion a year worldwide.

Do you know many people work go into making a game? A needed software? How much it costs? How long it takes?

When you have over 100+ individuals working on everything from programming, to GUI/Graphics working on salaries from 40K to 250K a year, and a game/software takes 3-4 years to develop with an average production team of 60-75 members, do the math. How many copies of that $50 title must they sell in order to recoup what they've invested? So when Pirates take their piece of the pie and do not "buy" these titles, that means the company must now charge more for that software.

Yes, you can blame the pirates for what they are doing to the consumers.





" Circuit City has an aggressive refund policy (in place since CD burners were invented, as you stipluate), and piracy remains a problem. CD burners have been out for almost ten years. Piracy is still rampant. Wouldn't this suggest that CC's refund policy is not effective?"

Right here, you show that you have no clue what you are talking about. WHat does CC's (and other stores) policies on Returns have to do with piracy? And it shows that you dont realize how pirates obtain their copies in the first place.




" If a pirate wanted a game, why would s/he go out to a store, buy the game, copy the game and return the game when s/he could download it instead and save a trip to CC? Is there any evidence that this policy helps thwart piracy?"


Again, you show that you have no idea what you are talking abuot, and how the "piracy" industry works. Right now, it would be bet for you not to comment on it. Because, all a pirate needs to do is to buy a copy, copy a few thousands copies of it, sell it for 1/3rd the cost of what he bought it for and he's recoupled his "loss" a hundred times over.

Now do you understand why piracy is not a good thing?

Yes, its worthwhile for a pirate to buy a $50 a game, make 1000 copies and sell them at $3 a pop. Why? He just made $3000 on a $50 investment.






" Anyways, this is all irrevelant since my claim is not against CC's policy but about the fact that they lied about it."

no, they didn't lie, its printed in text for all to see. YOU just "heard what you wanted to hear", and didn't bother to read their policy.


"Anyways, you seem to attack my credibility when you suggest that I purposely omitted material information. I'm afraid I can't bolster my credibility without sounding arrogant. At this point, I'd like to delve into the credibility of CC. CC is not run very well. Don't take my word for it, just ask Highfields Capital. They are a hedge fund that made a takeover bid for CC last February. Companies that are not run well are frequently the target of takeover bids. "

Contrary to your belief, most companies will also do takeovers because the business is doing well, and its the "right" time to initiate a buyout to get the company at a good price, before they gain more market value.




"Highfields specifically mentioned the poor quality of CC's management in submitting their bid (CC was able to thwart the bid later)."

Managemenbt at the CEO level doens't pertain to a return/refund policy that is clearly stated in the stores and printed on your receipt.


"Denny, are you honestly suggesting that each and every one of the (tens of?) thousands of us who have complained about Circuit City's dishonest behavior are all wrong? You've got to be kidding me."

I've read through the reports here nad found that on average, most of the "Reports" are more on the consumers "fault" than anything else. Of the 100 CC reports I've read in the last month, only 5 I would say, was a meritable complaint.

You can compalin about anything you want, doesn't mean your complaint has any merit.





"I'm still waiting for my refund."

Dream on. Your best bet is to take it up wit hteh SOFTWARE COMPANY who made the game. Last time a software didn't work on my computer, I took it up with the company for the software and they sent me my refund when I initiated a RMA with them.

Or you were so "gungho" about posting a report here that you didn't stop to think about that?

So you wanna post the game title and your computer specs?
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#196 Consumer Comment

Policy is what is written, posted and printed

AUTHOR: Denny - (U.S.A.)

I read your complaint, and have seen nothing in your original to even warrant your report.

You bought a game that your computer didn't meet the needed requirements to run it (since we dont know your computer specs, we can only assume that your computer didn't have the recommended software/hardware in order to run the game properly). Since it didn't work on your computer, because of your failure to understand the minimum requirements needed by the game, you wanted to get a refund; though, as per policy of several STORES and a policy that has been in place by software stores for the past 20 some odd years, concerning games and software, and written/printed/posted at Circuit city; NO refunds would be given on open software; only and exchange for the same title.

Is it Circuit city's fault that your computer didn't meet the requirements to run the game? No.

Is it Circuit city's fault that people try to "cheat" to get their money back, so they have to put up more restrictive return policies? no.



We will never know what thte person at the checkout stated, because that is hearsay, and you could be "lying" about what they said to "push" that YOu were the right.

As stated, the return policy is posted at each register and printed on your receipt.


"3: my computer met the requirements stated on the box. However, I'm afraid at this point I do not still have the receipt to show you."

I have a circuit city receipt in my wallet for a software I just bought over the weekend, and in print, it states that Software Opened cannot be refunded, but only exchanged for the same title. Same policy they have posted at their registere and the same policy found at their website.

Since you still wont provide the game title and the specs of your computer (model number?), we can assume again that your computer didn't meet the minium requirements to run the game properly.






" Although I don't remember, my guess was that there was nothing on the register outlining their policies either because I would have seen it."



You do realize how many people do not "see" things when they are busy. But again, its printed on your receipt anyway.
BTW, its the big red/yellow sign that is posted right on the register and the counter.


As stated, it all merits down to "what you thought "you heard to what is readily available to you at each register, IN print, and what is printed on your receipt. No amount of "what you thought you heard' is going to change the fact that the return policy is readily available to you in print.




"Furthermore, I don't understand your logic of "blaming the pirates." I should not be punished for the acts of others."


We are all punished by society by the few bad apples that causes us to be inconvenienced. Which is why we must now carry INSURANCE to cover our cars (before there was no such thing as car insurance), which is why we have laws about jaywalking (before we didn't need them); Because of shoplifters and stealers, stores have to pass down their "loss" to the consumers (wonder why not it costs 60 cents more to buy that gallon of milk than it did a year ago?), so YOU are being punished because of a greedy little few. Its not something you can escape.

So because of a few pirates who used to copy games/software, the companies now must charge more for their product to recoup the loss of money they will to pirates.

Is it fair? no, but its something we have to live with.





" I'd like to think that a company facing the threat of piracy would like to reward and cherish its customers instead of take advantage of them."

They are not taking advantage of you. They are recouping money loss to these criminals. Piracy costs the industry $33 billion a year worldwide.

Do you know many people work go into making a game? A needed software? How much it costs? How long it takes?

When you have over 100+ individuals working on everything from programming, to GUI/Graphics working on salaries from 40K to 250K a year, and a game/software takes 3-4 years to develop with an average production team of 60-75 members, do the math. How many copies of that $50 title must they sell in order to recoup what they've invested? So when Pirates take their piece of the pie and do not "buy" these titles, that means the company must now charge more for that software.

Yes, you can blame the pirates for what they are doing to the consumers.





" Circuit City has an aggressive refund policy (in place since CD burners were invented, as you stipluate), and piracy remains a problem. CD burners have been out for almost ten years. Piracy is still rampant. Wouldn't this suggest that CC's refund policy is not effective?"

Right here, you show that you have no clue what you are talking about. WHat does CC's (and other stores) policies on Returns have to do with piracy? And it shows that you dont realize how pirates obtain their copies in the first place.




" If a pirate wanted a game, why would s/he go out to a store, buy the game, copy the game and return the game when s/he could download it instead and save a trip to CC? Is there any evidence that this policy helps thwart piracy?"


Again, you show that you have no idea what you are talking abuot, and how the "piracy" industry works. Right now, it would be bet for you not to comment on it. Because, all a pirate needs to do is to buy a copy, copy a few thousands copies of it, sell it for 1/3rd the cost of what he bought it for and he's recoupled his "loss" a hundred times over.

Now do you understand why piracy is not a good thing?

Yes, its worthwhile for a pirate to buy a $50 a game, make 1000 copies and sell them at $3 a pop. Why? He just made $3000 on a $50 investment.






" Anyways, this is all irrevelant since my claim is not against CC's policy but about the fact that they lied about it."

no, they didn't lie, its printed in text for all to see. YOU just "heard what you wanted to hear", and didn't bother to read their policy.


"Anyways, you seem to attack my credibility when you suggest that I purposely omitted material information. I'm afraid I can't bolster my credibility without sounding arrogant. At this point, I'd like to delve into the credibility of CC. CC is not run very well. Don't take my word for it, just ask Highfields Capital. They are a hedge fund that made a takeover bid for CC last February. Companies that are not run well are frequently the target of takeover bids. "

Contrary to your belief, most companies will also do takeovers because the business is doing well, and its the "right" time to initiate a buyout to get the company at a good price, before they gain more market value.




"Highfields specifically mentioned the poor quality of CC's management in submitting their bid (CC was able to thwart the bid later)."

Managemenbt at the CEO level doens't pertain to a return/refund policy that is clearly stated in the stores and printed on your receipt.


"Denny, are you honestly suggesting that each and every one of the (tens of?) thousands of us who have complained about Circuit City's dishonest behavior are all wrong? You've got to be kidding me."

I've read through the reports here nad found that on average, most of the "Reports" are more on the consumers "fault" than anything else. Of the 100 CC reports I've read in the last month, only 5 I would say, was a meritable complaint.

You can compalin about anything you want, doesn't mean your complaint has any merit.





"I'm still waiting for my refund."

Dream on. Your best bet is to take it up wit hteh SOFTWARE COMPANY who made the game. Last time a software didn't work on my computer, I took it up with the company for the software and they sent me my refund when I initiated a RMA with them.

Or you were so "gungho" about posting a report here that you didn't stop to think about that?

So you wanna post the game title and your computer specs?
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#197 Consumer Comment

Policy is what is written, posted and printed

AUTHOR: Denny - (U.S.A.)

I read your complaint, and have seen nothing in your original to even warrant your report.

You bought a game that your computer didn't meet the needed requirements to run it (since we dont know your computer specs, we can only assume that your computer didn't have the recommended software/hardware in order to run the game properly). Since it didn't work on your computer, because of your failure to understand the minimum requirements needed by the game, you wanted to get a refund; though, as per policy of several STORES and a policy that has been in place by software stores for the past 20 some odd years, concerning games and software, and written/printed/posted at Circuit city; NO refunds would be given on open software; only and exchange for the same title.

Is it Circuit city's fault that your computer didn't meet the requirements to run the game? No.

Is it Circuit city's fault that people try to "cheat" to get their money back, so they have to put up more restrictive return policies? no.



We will never know what thte person at the checkout stated, because that is hearsay, and you could be "lying" about what they said to "push" that YOu were the right.

As stated, the return policy is posted at each register and printed on your receipt.


"3: my computer met the requirements stated on the box. However, I'm afraid at this point I do not still have the receipt to show you."

I have a circuit city receipt in my wallet for a software I just bought over the weekend, and in print, it states that Software Opened cannot be refunded, but only exchanged for the same title. Same policy they have posted at their registere and the same policy found at their website.

Since you still wont provide the game title and the specs of your computer (model number?), we can assume again that your computer didn't meet the minium requirements to run the game properly.






" Although I don't remember, my guess was that there was nothing on the register outlining their policies either because I would have seen it."



You do realize how many people do not "see" things when they are busy. But again, its printed on your receipt anyway.
BTW, its the big red/yellow sign that is posted right on the register and the counter.


As stated, it all merits down to "what you thought "you heard to what is readily available to you at each register, IN print, and what is printed on your receipt. No amount of "what you thought you heard' is going to change the fact that the return policy is readily available to you in print.




"Furthermore, I don't understand your logic of "blaming the pirates." I should not be punished for the acts of others."


We are all punished by society by the few bad apples that causes us to be inconvenienced. Which is why we must now carry INSURANCE to cover our cars (before there was no such thing as car insurance), which is why we have laws about jaywalking (before we didn't need them); Because of shoplifters and stealers, stores have to pass down their "loss" to the consumers (wonder why not it costs 60 cents more to buy that gallon of milk than it did a year ago?), so YOU are being punished because of a greedy little few. Its not something you can escape.

So because of a few pirates who used to copy games/software, the companies now must charge more for their product to recoup the loss of money they will to pirates.

Is it fair? no, but its something we have to live with.





" I'd like to think that a company facing the threat of piracy would like to reward and cherish its customers instead of take advantage of them."

They are not taking advantage of you. They are recouping money loss to these criminals. Piracy costs the industry $33 billion a year worldwide.

Do you know many people work go into making a game? A needed software? How much it costs? How long it takes?

When you have over 100+ individuals working on everything from programming, to GUI/Graphics working on salaries from 40K to 250K a year, and a game/software takes 3-4 years to develop with an average production team of 60-75 members, do the math. How many copies of that $50 title must they sell in order to recoup what they've invested? So when Pirates take their piece of the pie and do not "buy" these titles, that means the company must now charge more for that software.

Yes, you can blame the pirates for what they are doing to the consumers.





" Circuit City has an aggressive refund policy (in place since CD burners were invented, as you stipluate), and piracy remains a problem. CD burners have been out for almost ten years. Piracy is still rampant. Wouldn't this suggest that CC's refund policy is not effective?"

Right here, you show that you have no clue what you are talking about. WHat does CC's (and other stores) policies on Returns have to do with piracy? And it shows that you dont realize how pirates obtain their copies in the first place.




" If a pirate wanted a game, why would s/he go out to a store, buy the game, copy the game and return the game when s/he could download it instead and save a trip to CC? Is there any evidence that this policy helps thwart piracy?"


Again, you show that you have no idea what you are talking abuot, and how the "piracy" industry works. Right now, it would be bet for you not to comment on it. Because, all a pirate needs to do is to buy a copy, copy a few thousands copies of it, sell it for 1/3rd the cost of what he bought it for and he's recoupled his "loss" a hundred times over.

Now do you understand why piracy is not a good thing?

Yes, its worthwhile for a pirate to buy a $50 a game, make 1000 copies and sell them at $3 a pop. Why? He just made $3000 on a $50 investment.






" Anyways, this is all irrevelant since my claim is not against CC's policy but about the fact that they lied about it."

no, they didn't lie, its printed in text for all to see. YOU just "heard what you wanted to hear", and didn't bother to read their policy.


"Anyways, you seem to attack my credibility when you suggest that I purposely omitted material information. I'm afraid I can't bolster my credibility without sounding arrogant. At this point, I'd like to delve into the credibility of CC. CC is not run very well. Don't take my word for it, just ask Highfields Capital. They are a hedge fund that made a takeover bid for CC last February. Companies that are not run well are frequently the target of takeover bids. "

Contrary to your belief, most companies will also do takeovers because the business is doing well, and its the "right" time to initiate a buyout to get the company at a good price, before they gain more market value.




"Highfields specifically mentioned the poor quality of CC's management in submitting their bid (CC was able to thwart the bid later)."

Managemenbt at the CEO level doens't pertain to a return/refund policy that is clearly stated in the stores and printed on your receipt.


"Denny, are you honestly suggesting that each and every one of the (tens of?) thousands of us who have complained about Circuit City's dishonest behavior are all wrong? You've got to be kidding me."

I've read through the reports here nad found that on average, most of the "Reports" are more on the consumers "fault" than anything else. Of the 100 CC reports I've read in the last month, only 5 I would say, was a meritable complaint.

You can compalin about anything you want, doesn't mean your complaint has any merit.





"I'm still waiting for my refund."

Dream on. Your best bet is to take it up wit hteh SOFTWARE COMPANY who made the game. Last time a software didn't work on my computer, I took it up with the company for the software and they sent me my refund when I initiated a RMA with them.

Or you were so "gungho" about posting a report here that you didn't stop to think about that?

So you wanna post the game title and your computer specs?
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#198 Consumer Comment

Policy is what is written, posted and printed

AUTHOR: Denny - (U.S.A.)

I read your complaint, and have seen nothing in your original to even warrant your report.

You bought a game that your computer didn't meet the needed requirements to run it (since we dont know your computer specs, we can only assume that your computer didn't have the recommended software/hardware in order to run the game properly). Since it didn't work on your computer, because of your failure to understand the minimum requirements needed by the game, you wanted to get a refund; though, as per policy of several STORES and a policy that has been in place by software stores for the past 20 some odd years, concerning games and software, and written/printed/posted at Circuit city; NO refunds would be given on open software; only and exchange for the same title.

Is it Circuit city's fault that your computer didn't meet the requirements to run the game? No.

Is it Circuit city's fault that people try to "cheat" to get their money back, so they have to put up more restrictive return policies? no.



We will never know what thte person at the checkout stated, because that is hearsay, and you could be "lying" about what they said to "push" that YOu were the right.

As stated, the return policy is posted at each register and printed on your receipt.


"3: my computer met the requirements stated on the box. However, I'm afraid at this point I do not still have the receipt to show you."

I have a circuit city receipt in my wallet for a software I just bought over the weekend, and in print, it states that Software Opened cannot be refunded, but only exchanged for the same title. Same policy they have posted at their registere and the same policy found at their website.

Since you still wont provide the game title and the specs of your computer (model number?), we can assume again that your computer didn't meet the minium requirements to run the game properly.






" Although I don't remember, my guess was that there was nothing on the register outlining their policies either because I would have seen it."



You do realize how many people do not "see" things when they are busy. But again, its printed on your receipt anyway.
BTW, its the big red/yellow sign that is posted right on the register and the counter.


As stated, it all merits down to "what you thought "you heard to what is readily available to you at each register, IN print, and what is printed on your receipt. No amount of "what you thought you heard' is going to change the fact that the return policy is readily available to you in print.




"Furthermore, I don't understand your logic of "blaming the pirates." I should not be punished for the acts of others."


We are all punished by society by the few bad apples that causes us to be inconvenienced. Which is why we must now carry INSURANCE to cover our cars (before there was no such thing as car insurance), which is why we have laws about jaywalking (before we didn't need them); Because of shoplifters and stealers, stores have to pass down their "loss" to the consumers (wonder why not it costs 60 cents more to buy that gallon of milk than it did a year ago?), so YOU are being punished because of a greedy little few. Its not something you can escape.

So because of a few pirates who used to copy games/software, the companies now must charge more for their product to recoup the loss of money they will to pirates.

Is it fair? no, but its something we have to live with.





" I'd like to think that a company facing the threat of piracy would like to reward and cherish its customers instead of take advantage of them."

They are not taking advantage of you. They are recouping money loss to these criminals. Piracy costs the industry $33 billion a year worldwide.

Do you know many people work go into making a game? A needed software? How much it costs? How long it takes?

When you have over 100+ individuals working on everything from programming, to GUI/Graphics working on salaries from 40K to 250K a year, and a game/software takes 3-4 years to develop with an average production team of 60-75 members, do the math. How many copies of that $50 title must they sell in order to recoup what they've invested? So when Pirates take their piece of the pie and do not "buy" these titles, that means the company must now charge more for that software.

Yes, you can blame the pirates for what they are doing to the consumers.





" Circuit City has an aggressive refund policy (in place since CD burners were invented, as you stipluate), and piracy remains a problem. CD burners have been out for almost ten years. Piracy is still rampant. Wouldn't this suggest that CC's refund policy is not effective?"

Right here, you show that you have no clue what you are talking about. WHat does CC's (and other stores) policies on Returns have to do with piracy? And it shows that you dont realize how pirates obtain their copies in the first place.




" If a pirate wanted a game, why would s/he go out to a store, buy the game, copy the game and return the game when s/he could download it instead and save a trip to CC? Is there any evidence that this policy helps thwart piracy?"


Again, you show that you have no idea what you are talking abuot, and how the "piracy" industry works. Right now, it would be bet for you not to comment on it. Because, all a pirate needs to do is to buy a copy, copy a few thousands copies of it, sell it for 1/3rd the cost of what he bought it for and he's recoupled his "loss" a hundred times over.

Now do you understand why piracy is not a good thing?

Yes, its worthwhile for a pirate to buy a $50 a game, make 1000 copies and sell them at $3 a pop. Why? He just made $3000 on a $50 investment.






" Anyways, this is all irrevelant since my claim is not against CC's policy but about the fact that they lied about it."

no, they didn't lie, its printed in text for all to see. YOU just "heard what you wanted to hear", and didn't bother to read their policy.


"Anyways, you seem to attack my credibility when you suggest that I purposely omitted material information. I'm afraid I can't bolster my credibility without sounding arrogant. At this point, I'd like to delve into the credibility of CC. CC is not run very well. Don't take my word for it, just ask Highfields Capital. They are a hedge fund that made a takeover bid for CC last February. Companies that are not run well are frequently the target of takeover bids. "

Contrary to your belief, most companies will also do takeovers because the business is doing well, and its the "right" time to initiate a buyout to get the company at a good price, before they gain more market value.




"Highfields specifically mentioned the poor quality of CC's management in submitting their bid (CC was able to thwart the bid later)."

Managemenbt at the CEO level doens't pertain to a return/refund policy that is clearly stated in the stores and printed on your receipt.


"Denny, are you honestly suggesting that each and every one of the (tens of?) thousands of us who have complained about Circuit City's dishonest behavior are all wrong? You've got to be kidding me."

I've read through the reports here nad found that on average, most of the "Reports" are more on the consumers "fault" than anything else. Of the 100 CC reports I've read in the last month, only 5 I would say, was a meritable complaint.

You can compalin about anything you want, doesn't mean your complaint has any merit.





"I'm still waiting for my refund."

Dream on. Your best bet is to take it up wit hteh SOFTWARE COMPANY who made the game. Last time a software didn't work on my computer, I took it up with the company for the software and they sent me my refund when I initiated a RMA with them.

Or you were so "gungho" about posting a report here that you didn't stop to think about that?

So you wanna post the game title and your computer specs?
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#199 Author of original report

Computer requirements?

AUTHOR: Alex - (U.S.A.)

Denny--

I did not include the names of the games or my computer specs because I thought that my complaint was quite long enough as it was. This was mostly for people like you who have short attention spans. Because your responses to my posts indicate that you do you not read my posts carefully, I believe I was correct in doing so.

The names of the games are Splinter Cell (the first one) and Need for Speed, Hot Pursuit 2.

Here are my relevant computer specs:
Dell Dimension 4100
Pentium 3 866 Mghz
384 Megs RAM
Windows XP
NVIDIA G Force 4 MX 440.
80 GB Hard disk

I don't know the requirements of Splinter and Speed HP 2, but I'd like to mention that I can run both Grand Theft Auto 3 and Vice City well.

As for your desperate claim that because I didn't mention this, my claim is "utter BS", dream on. You have yet to make a coherent argument or a valid point.

BTW do you work for Circuit City?
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#200 Consumer Comment

As for your computer requirements

AUTHOR: Denny - (U.S.A.)

Comp game manufacturers put TWO recommendations for a game to run on your omcputer

1) minimum (meaning that your computer must have that minimum in order to run it - doesn't mean that it will WORK as it should)
2) the recommended or Ideal setup- meaning that you should have a computer that meets these requirements ANYWAY, before buying that game

The fact that you completely omitted the title of the game you purchasedn and of course your computer specs (heck, the computer model if its a name brand one), leads us to belive that YOU didn't have a computer that met the requirements in order to run the game properly.

So, since both of these are not in your report, we can assume that your report toCC is utter BS.
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#201 Consumer Comment

As for your computer requirements

AUTHOR: Denny - (U.S.A.)

Comp game manufacturers put TWO recommendations for a game to run on your omcputer

1) minimum (meaning that your computer must have that minimum in order to run it - doesn't mean that it will WORK as it should)
2) the recommended or Ideal setup- meaning that you should have a computer that meets these requirements ANYWAY, before buying that game

The fact that you completely omitted the title of the game you purchasedn and of course your computer specs (heck, the computer model if its a name brand one), leads us to belive that YOU didn't have a computer that met the requirements in order to run the game properly.

So, since both of these are not in your report, we can assume that your report toCC is utter BS.
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#202 Consumer Comment

As for your computer requirements

AUTHOR: Denny - (U.S.A.)

Comp game manufacturers put TWO recommendations for a game to run on your omcputer

1) minimum (meaning that your computer must have that minimum in order to run it - doesn't mean that it will WORK as it should)
2) the recommended or Ideal setup- meaning that you should have a computer that meets these requirements ANYWAY, before buying that game

The fact that you completely omitted the title of the game you purchasedn and of course your computer specs (heck, the computer model if its a name brand one), leads us to belive that YOU didn't have a computer that met the requirements in order to run the game properly.

So, since both of these are not in your report, we can assume that your report toCC is utter BS.
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#203 Author of original report

Reponse to Denny

AUTHOR: Alex - (U.S.A.)

Denny--

Please read my complaint more carefully. I'm aware of CC's refund policy now that I've bought the game. I still stand by my original claim that their policy is deceptive. I can assure you 1: the person at checkout specifically told me that I could return the product for a refund, and 2: the receipt (again, I assure you) made no such mention of their true policies. I didn't "omit this", as you claim, and 3: my computer met the requirements stated on the box. However, I'm afraid at this point I do not still have the receipt to show you. Although I don't remember, my guess was that there was nothing on the register outlining their policies either because I would have seen it.

Next, I mentioned that this problem was not unique to Circuit City. Any company who engages in a policy (be it Best Buy, CompUSA, Staples, etc.) of telling customers everything they want to hear regarding refunds to get the sale and then change the story when a customer wants a refund is dishonest.

Furthermore, I don't understand your logic of "blaming the pirates." I should not be punished for the acts of others. I'd like to think that a company facing the threat of piracy would like to reward and cherish its customers instead of take advantage of them. Circuit City has an aggressive refund policy (in place since CD burners were invented, as you stipluate), and piracy remains a problem. CD burners have been out for almost ten years. Piracy is still rampant. Wouldn't this suggest that CC's refund policy is not effective? If a pirate wanted a game, why would s/he go out to a store, buy the game, copy the game and return the game when s/he could download it instead and save a trip to CC? Is there any evidence that this policy helps thwart piracy? Anyways, this is all irrevelant since my claim is not against CC's policy but about the fact that they lied about it.

Anyways, you seem to attack my credibility when you suggest that I purposely omitted material information. I'm afraid I can't bolster my credibility without sounding arrogant. At this point, I'd like to delve into the credibility of CC. CC is not run very well. Don't take my word for it, just ask Highfields Capital. They are a hedge fund that made a takeover bid for CC last February. Companies that are not run well are frequently the target of takeover bids. Highfields specifically mentioned the poor quality of CC's management in submitting their bid (CC was able to thwart the bid later).

Denny, are you honestly suggesting that each and every one of the (tens of?) thousands of us who have complained about Circuit City's dishonest behavior are all wrong? You've got to be kidding me.

I'm still waiting for my refund.
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#204 Consumer Comment

Not inherent to Circuti City. ALL stores that sell software have that policy

AUTHOR: Denny - (U.S.A.)

Because it prevents pirates from copying the game and then "returning"; so they end up with a free game.

that policy has been in place at EVERY store that sells computer software since CD Writers became afordable. with the growing concern over people copying programs and then returning them, in essense getting it free, all stores with computer software have a "no return/refund" policy. So, stores can offer only an EXCHANGE for the same title, OR refuse to do anything about it.

Blame the pirates who forced stores to do this.

And this is on their RETURN policy found at their registers, and printed right on the receipt:

"Opened software, music, games, and movies may be exchanged for the same title only."


You may want to read your receipt again. Im sure you 'omitted' that part out.

This is the return policy for Best Buy:
"Opened computer software, movies, music and video games can be exchanged for the identical item but cannot be returned for a refund."

This is the return policy for CompUSA:
Opened software, DVD movies, pre-recorded videos and game cartridges may not be returned for a refund.

Of the three, compusa wont even take it back.
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