- Report: #407027
Report - Rebuttal - Arbitrate
Complaint Review: Circuit City
Circuit City4380 North Oracle Road Tucson, Arizona U.S.A.
Circuit City Ripped off throught Extended Warranty Service, Also Treated Poorly Tucson Arizona
*UPDATE EX-employee responds: Actually....
*UPDATE Employee: Contact me for assistance - firstname.lastname@example.org
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Due to the lemon law, Circuit City is required to replace my TV after 3 repairs. They called me back the day they were supposed to come get my TV and said they would have to reschedule me. I could not believe this, its been about 2 weeks. I said ok, and the person finally came to my house a few days later. The next day I went to the store to talk to the manager about this and he told me he would get with the person to handle these things. He also told me to call a 1800 number, I called it and was passed around to 4 different people and finally got to someone who I thought would help me. The lady pulled up my information and said she had no previous repairs, I told the lady I have the other to receipts showing that I did, she called me a lier and hung up the phone on me, I was shocked. I told the manager as he was right by me when this happened, he did apologize to me but just recommend me to call complain about this person, not relly worth my time. Still nothing the next day. I went again to talk with the manager, but he was not there so I waited almost 5 hours to talk with him. He sent another email to the person about authorizing a replacement. 3 days after this (today) I went down to the store and talked with him and he thinks sometime next week it will be processed. This has been by far the worse service I have ever received. I feel ripped off!
My advice is to never shop at circuit city, and if you do, do not buy their warranties!
This report was posted on Ripoff Report on 01/01/2009 06:30 PM and is a permanent record located here: http://www.ripoffreport.com/r/Circuit-City/Tucson-Arizona-85705/Circuit-City-Ripped-off-throught-Extended-Warranty-Service-Also-Treated-Poorly-Tucson-Ari-407027. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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