• Report: #396355

Complaint Review: Circuit City

  • Submitted: Mon, December 01, 2008
  • Updated: Thu, December 11, 2008

  • Reported By:Binghamton New York
Circuit City
1504 Old Country Road Westbury, New York U.S.A.

Circuit City "installation" fee unreturnable Westbury New York

*UPDATE Employee: I did not receive your email.

*Author of original report: Circuit City, Westbury, New York

*UPDATE Employee: Contact me for assistance

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On Black Friday after waiting for about 7 hours for a $399 HP laptop deal, the guy at the register tells me that the voucher I have is for a laptop that comes with a $90 installation fee of Kaspersky security software. Right then and there I'm already like "wtf?" but after waiting 7 hours I didn't want to just leave empty-handed like that.

So I ask the guy "Can I return this later for a refund if I have to?" and he says "Sure, within 14 days if you don't open the box." Okay, seems fair. So I take it home.

After catching up on sleep I look around online and find MUCH better deals for the price I paid after getting the $90 crapware forced upon me. So I decide to return this laptop even after investing so much time into acquiring it.

When I get to the store, the customer service lady first tries to charge me a 15% restocking fee, and I immediately did not allow her to do that. She then checks the box and claims that it has been opened, which was definitely not true, as I pointed out. Apparently, she was looking at a Firedog sticker that was over the box's opening, and that sticker was cut. I had not noticed it before. Anyway, apparently she detects my building annoying and is "convinced" that maybe I didn't open the box after all.

Then she tells me that she can't refund me the installation fee. I'm like, "what? Whatever software you installed is still IN THE LAPTOP." and demanded the refund. Immediately she goes to the manager, who is extremely inflexible, saying that "services" are not refundable.

This "service" of course refers to nothing more than Circuit City's OWN employees opening my box before I even bought it, popping in the Kaspersky CD, and charging $90 for that. WAY more than it was worth, and it was definitely never explained to me BEFORE I bought the laptop that this "service" fee was non-refundable. Eventually I wind up returning the laptop and not getting my $90 back. I will be disputing the $90 charge with my credit card company but I consider this extremely unethical and am very disappointed with this policy.

kei-clone
Binghamton, New York
U.S.A.

This report was posted on Ripoff Report on 12/01/2008 12:58 AM and is a permanent record located here: http://www.ripoffreport.com/r/Circuit-City/Westbury-New-York/Circuit-City-installation-fee-unreturnable-Westbury-New-York-396355. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

I did not receive your email.

AUTHOR: Help4u@circuitcity.com - (U.S.A.)

I am sorry I did not receive your email. Please resend it to help4u@circuitcity.com and I will be happy to help you in any way I can.
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#2 Author of original report

Circuit City, Westbury, New York

AUTHOR: Kei-clone - (U.S.A.)

Below the report you see an apparent rebuttal and what would ostensibly appear to be an employee offering assistance to my plight here. I see similar offers on other reports about Circuit City throughout ripoffreport.com. It's been a week since I've contacted the employee at his/her posted email help4u@circuitcity.com, and I have received no reply.

I am writing this to inform those who see these so-called "rebuttals" and perhaps mistakenly think Circuit City is actually making an effort to try to rectify their problems.
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#3 UPDATE Employee

Contact me for assistance

AUTHOR: Help4u@circuitcity.com - (U.S.A.)

I am sorry to hear about the problems that you had with the laptop purchase. I would like to assist you in getting this issue resolved. If you would like my assistance please feel free to email me at help4u@circuitcity.com. In the email please make sure to include the ticket number from your purchase receipt.
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