- Report: #396355
Report - Rebuttal - Arbitrate
Complaint Review: Circuit City
Circuit City1504 Old Country Road Westbury, New York U.S.A.
Circuit City "installation" fee unreturnable Westbury New York
*UPDATE Employee: I did not receive your email.
*Author of original report: Circuit City, Westbury, New York
*UPDATE Employee: Contact me for assistance
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So I ask the guy "Can I return this later for a refund if I have to?" and he says "Sure, within 14 days if you don't open the box." Okay, seems fair. So I take it home.
After catching up on sleep I look around online and find MUCH better deals for the price I paid after getting the $90 crapware forced upon me. So I decide to return this laptop even after investing so much time into acquiring it.
When I get to the store, the customer service lady first tries to charge me a 15% restocking fee, and I immediately did not allow her to do that. She then checks the box and claims that it has been opened, which was definitely not true, as I pointed out. Apparently, she was looking at a Firedog sticker that was over the box's opening, and that sticker was cut. I had not noticed it before. Anyway, apparently she detects my building annoying and is "convinced" that maybe I didn't open the box after all.
Then she tells me that she can't refund me the installation fee. I'm like, "what? Whatever software you installed is still IN THE LAPTOP." and demanded the refund. Immediately she goes to the manager, who is extremely inflexible, saying that "services" are not refundable.
This "service" of course refers to nothing more than Circuit City's OWN employees opening my box before I even bought it, popping in the Kaspersky CD, and charging $90 for that. WAY more than it was worth, and it was definitely never explained to me BEFORE I bought the laptop that this "service" fee was non-refundable. Eventually I wind up returning the laptop and not getting my $90 back. I will be disputing the $90 charge with my credit card company but I consider this extremely unethical and am very disappointed with this policy.
Binghamton, New York
This report was posted on Ripoff Report on 12/01/2008 12:58 AM and is a permanent record located here: http://www.ripoffreport.com/r/Circuit-City/Westbury-New-York/Circuit-City-installation-fee-unreturnable-Westbury-New-York-396355. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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