I have shopped at this location for years. I bought my first computer there. I bought two home theater systems, a TV, 40-50 video games, several dozen music CDs, itunes cards, and many other electronics.
I applied for a job and I was hired.
I was told to do 4 E-learning exercises per day and then spend the other half out on the floor "helping" customers. Obviously being new meant that I couldn't be much help so I constantly had to rely on other employees, supervisors, and managers who were annoyed at me asking for help at best. Eventually the main manger who was missing in action up until that point told me that I shouldn't have been on the floor at all. She said that for the first two weeks I should have been doing only E-learnings. Nice to know now after I resigned and obviously the supervisor who told me to do it this way was WRONG!
There is nothing like a bunch of unhelpful co-workers who are angry, moody, and sarcastic all the time to be there for me. I just love being put on the spot by a customer especially if the other employee don't even know the answer. Maybe its just me but I take a little more pride in my work and I don't want to treat customers bad and just tell them "I don't know...huh..huh....huh". What a wonderful bunch of idiot co-workers! I just love being ignored, walked away from, or being subjected to mockery disguised subtly as an inside joke, and most of all I love having a phone shoved in my face after being yelled at! Yeah. The first time answering the phone and its just shoved in my face when I haven't A.) Been told it was my job or B.) been told even how to operate it. Several dropped calls latter I'm told how to answer it and what extension numbers to hit, ect ect. Thanks for the help idiots! Its wonderful customer service to have me learn this way!
I was told when I was hired that the last couple of moron employees are in jail and / or in trouble for stealing from the store. Keep this in mind next time you have anything to do with Firedog or Circuit City. They aren't above stealing from you directly or indirectly.
Their computer sales are a joke! There is no way in heck that a young lady who only needs to go online to check email and chat needs 3-4 gigs of ram and a 320 harddrive. I mean come on! I felt bad for this lady who knew nothing about computers getting the upsale by a co-worker. Another time I had to step in because this jerk actually told a customer that, "You can't upgrade Dells because it locks you out of the motherboard". Bullcrap! I put this thief on the spot by telling the customer I have a Dell Dimension 5150 with an upgraded video card, 500 watt power supply, and upgraded memory. What a smooth talking jerk! He was trying to convince this woman that she needed a new computer rather then a cheaper upgrade.
Another co-worker was helping a customer who said that his mouse wire wasn't long enough. Rather then help the man find another mouse with a longer cord or possibly even a cordless mouse the blunder head was trying to sell him a vastly more expensive USB jack with a USB cable! I mean come on! I had to politely talk over this chowder brain to suggest to the customer that he look at the other mouses and accessories before being upsold by this unscrupulous moron.
Its also embarrassing when you're trying to help a customer and be professional when a couple of punk kid employees are messing around poking each other in the background. Immature pieces of crap! These punk high school and college kids have a lot to learn. By the way management has to scream at them its reminds me of a daycare center. The management and the supervisors seem to be "burn-out" and annoyed at best. Maybe they failed to see what happened to Comp USA next door. They too were pretty bad with customer service and they are no longer in business next door. Circuit City is soon to follow suit as soon as people wise up to them.
I tried to file this complain officially but it took me calling Circuit City customer support five times. Could you imagine being a customer? I mean none of these people were helpful, three of them hung up on me, and one of them sounded like a ghetto girl with an attitude to match. No help what so ever. I guess I'll post this for EVERYONE to see rather then just Circuit City upper-management.
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