- Report: #979800
Report - Rebuttal - Arbitrate
Complaint Review: Circuit City
Circuit CityInternet United States of America
Circuit City Tiger Direct Fraudulent Advertising Refusing to make it right Internet
*Author of original report: Next Update of Circuit City Ripoff
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They took my money and shipped it. When it showed up i was astonished to find a 19 inch monitor with 1920 x 1080 resolution. This is a lower res and much smaller monitor than i agreed to purchase.
Of course i called circuit city right away. I was told by their rep that they did not have the monitor i ordered, despite the fact that there were 4 availalbe when i made the purchase and they shipped me out a "Comprable monitor". I was furious that they first thought this little thing was even close to comprable, and second that they would change my order, intentionally, without even a phone call to see if i would accept it.
Needless to say, i got an RMA. They offered me a $20.00 coupon on my next purchase for their affront. i explained that i did not want the coupon, i wanted the monitor which i orderded in good faith. They kept talking in circles until i finally said "Look, i want my monitor or an equal or better monitor at the same price. You need to make this right". i was disconnected. I called back and went through the same thing.
It went nowhere. As of this righting, they have recieved the RMA 4 days ago, my credit card will show a refund, "soon, sometime in the next few days". All i wanted was my origonal order. they are refusing to do anything except refund my order, and of course, they explained how i can use my $20.00 coupon to help the price of my noxt monitor order.
That will not happen.
This report was posted on Ripoff Report on 12/09/2012 10:36 AM and is a permanent record located here: http://www.ripoffreport.com/r/Circuit-City/internet/Circuit-City-Tiger-Direct-Fraudulent-Advertising-Refusing-to-make-it-right-Internet-979800. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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