• Report: #979800

Complaint Review: Circuit City

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  • Submitted: Sun, December 09, 2012
  • Updated: Fri, December 14, 2012

  • Reported By: fjames — Columbia Tennessee United States of America
Circuit City
Internet United States of America

Circuit City Tiger Direct Fraudulent Advertising Refusing to make it right Internet

*Author of original report: Next Update of Circuit City Ripoff

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I was looking for a monitor to match my current one. It is an I-Inc iF281D. It has been discontinued but i found 4 refurbished one online at Circuit City. This is a 28 inch 1920 x 1200 resolution monitor that i have have been extremely happy with, I immediatly ordered one.

They took my money and shipped it. When it showed up i was astonished to find a 19 inch monitor with 1920 x 1080 resolution. This is a lower res and much smaller monitor than i agreed to purchase.

Of course i called circuit city right away. I was told by their rep that they did not have the monitor i ordered, despite the fact that there were 4 availalbe when i made the purchase and they shipped me out a "Comprable monitor". I was furious that they first thought this little thing was even close to comprable, and second that they would change my order, intentionally, without even a phone call to see if i would accept it.

Needless to say, i got an RMA. They offered me a $20.00 coupon on my next purchase for their affront. i explained that i did not want the coupon, i wanted the monitor which i orderded in good faith. They kept talking in circles until i finally said "Look, i want my monitor or an equal or better monitor at the same price. You need to make this right". i was disconnected. I called back and went through the same thing.

It went nowhere. As of this righting, they have recieved the RMA 4 days ago, my credit card will show a refund, "soon, sometime in the next few days". All i wanted was my origonal order. they are refusing to do anything except refund my order, and of course, they explained how i can use my $20.00 coupon to help the price of my noxt monitor order.

That will not happen.

This report was posted on Ripoff Report on 12/09/2012 10:36 AM and is a permanent record located here: http://www.ripoffreport.com/r/Circuit-City/internet/Circuit-City-Tiger-Direct-Fraudulent-Advertising-Refusing-to-make-it-right-Internet-979800. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Next Update of Circuit City Ripoff

AUTHOR: fjames - (United States of America)

So i received my refund. Except it is 37.98 short! I will update after i get the latest from Circuit  City/Tiger Direct.  I should not need to do this.
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