- Report: #769642
Report - Rebuttal - Arbitrate
Complaint Review: Circuit City
Circuit CityInternet United States of America
Circuit City Tiger Direct The most unethical, unprofessional, dishonest customer service experience ever www.circuitcity.com, Internet
*Author of original report: Rebuttle to Circuit City's "Response" and "Offer"
*UPDATE Employee: We're sorry for the inconvenience
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This complaint is in regards to Order #F6851926
In all my years of buying electronics I have NEVER experienced customer service as rude, unprofessional and unethical as my last experience from www.circuitcity.com. I HIGHLY urge you to read this review before purchasing anything from them.
On 8/18/2011, I purchased an LG 60PZ550 60" 3D Smart Plasma HDTV for $899.99 ($978.99 with S&H) with a coupon code for $500 off. The order went through and I received my order confirmation e-mail instantly. Two days later, I had not received a shipping confirmation so I checked up on the order and it said it was still "under review". So I call up and was told that I needed to verify my CC information which I did and the CS rep said everything was order and it would be shipping out immediately. Two days after that I still had not received a shipping confirmation so I call back (again) only to find out that now they tell me that the TV is now on backorder and they are going to discontinue the style number. They said I should have received an e-mail about this which was never sent.
Here is the best part ...
The CS rep (John - 1-800-955-1888, ex.5890) then tells me that because of this inconvenience they would offer me another model (Samsung's UN60D6400) for $1149.99. I told him that I'd have to do research on the model and asked if I called back if the price would still be available
to me. To that, I was told, "No problem, of course.". So, I do research then call back to order the Samsung model and everything is going good until a "manager" named William (ex. 2931) tells me that they cannot honor the price that was quoted to me because it was a "misquote". He then tells me that he can give me a discount on a TV which costs upwards of $2,000. When I told him I wanted to keep it in the $1,000 range he told me I was "out of luck, then".
Since then, I have called "William" five times, left numerous messages and
have even spoken to another manager, "Bridget - ex. 2993"; however, no
one has called me back.
Instead of honoring their pricing (twice, mind you) I am now stuck with absolutely nothing. Not to
mention the fact that they tried to upsell me on a higher priced TV AND said that I'd still have to pay S&H on the order.
So, if you're looking for a company that won't honor it's prices, tries to "bait and switch" you into other products and won't return phone calls, by all means order from here.
This report was posted on Ripoff Report on 08/26/2011 12:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/Circuit-City/internet/Circuit-City-Tiger-Direct-The-most-unethical-unprofessional-dishonest-customer-service-e-769642. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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