- Report: #399316
Report - Rebuttal - Arbitrate
Complaint Review: Circuit City
Circuit Citywww.circuitcity.como Internet U.S.A.
Circuit City Won't refund for package they mislabled with zip code and never received Internet
*UPDATE Employee: Contact me for a resolution - firstname.lastname@example.org
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Anyway, the last report from fedex tracking is 12/5 deliver exception, address has been corrected and all attempts are being made for delivery. My husband flipped and we got connected to the corporate office. We were told that we would have to wait until 12/9-12/12 to see if the package is delivered then we could file a case number and when the package arrives back at circuit city, they would refund our money. In the meantime, it's in this week's ad for $89.99. I've spent many hours and money with long distance phone calls trying to get this resolved. The supervisor (which she claims she was the highest up we could go with this) said that the package is coming back to them, so what is the problem with giving the refund. I know they are trying to avoid us getting 2 for the price of 1, but geesh....19 days has been long enough!! BAD, BAD, business, not to mention when we called circuit city the first time we were connected to someone overseas.
This report was posted on Ripoff Report on 12/08/2008 05:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/Circuit-City/internet/Circuit-City-Wont-refund-for-package-they-mislabled-with-zip-code-and-never-received-Int-399316. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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