I decided to get a computer from CircuitMicro.com in August of 2003. They were very quick to deduct the down payment from my account.....Despite the fact they didn't have a signed contract from me. When the monthly payments were to start, approx. 2 months later, the payments never started. Keep in mind I NEVER received a written contract after submitting the online papers. So i called the company and ended up getting the run around. I called every day for 2 weeks...they blamed the "lapse" on the "christmas rush". I gave them the benefit of the doubt, and decided to wait. In January, after the suppossed "rush" I still did not receive a contract. The calls and emails start again, but much to my dismay, the origional contact numbers listed on the website were CUTOFF (949)460-7866!!! Thats why the only way listed online to contact these folks is thru email. Anyway, because of the back and forth with these people, I decided to ask for a refund. They immediately tried to "put me in a different computer" since the one i tried to purchase the first time was "no longer being made". Not to mention the fact is was some name i had never heard of. Heres the email correspondance after the number was disconnected:
Your recent inquiry has been received by our Client Services department. We respond to each inquiry as soon as possible, usually within 24-72 hours.
Since multiple submissions regarding the same inquiry can delay our response time to all inquiries, we appreciate your patience in allowing us to respond to this inquiry as soon as possible.
If you need to contact us again regarding this inquiry, please reference the above case number.
CircuitMicro Client Services
That was only the beginning of the turmoil. Heres another brush off:
We'll look in to your situation, if the cancellation was not processed yet, will make sure it's done by next week.
Your refund will be processed today, and will be mailed via registered mail.
We'll email you later today, and provide you with the tracking number
Oh, and now, I am mistaken with someone else with the same last name I apologize I made a mistake, I mistaken you with a Kelly,
Your cancellation is being processed though, and will be sent out on Friday of this week.
I will also email you the tracking information when it becomes available I apologize for any inconveniences
Yet another brush off
Bottom line, don't do business with these people. They have a HUGE deposit and still one year later, no refund...no computer
Hickory, North Carolina