- Report: #222764
Report - Rebuttal - Arbitrate
Complaint Review: CircuitCity.com, Circuit City
CircuitCity.com, Circuit Citycircuitcity.com Richmond, Virginia U.S.A.
CircuitCity.com, Circuit City Deceptive pricing and consumer fraud, ripoff Richmond Virginia
*Consumer Comment: Ok play their game
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The customer service representative from the website informed me that while they would price match another stores price they would not match the Circuit City in store price.
I then contacted the circuitcity.com customer service department via email and they very nicely explained their policy as follows: "Please note Our guarantee applies only to advertised prices. It does not apply to special offers or promotions, including rebates, free-with-purchase offers, and special financing." None of these conditions would seem to apply to my purchase.
The email went on to state: "At Circuit City we do everything in our power to make sure you don't pay a penny more than you should for anything you buy. If you've seen a lower advertised price from a local store with the same item in stock, we want to know about it. Bring it to our attention, and we'll gladly beat their price by 10% of the difference." Apparently everything in their power does not include matching their own in store pricing.
I was not alone in my complaint that day as their were several other web customers with the same complaint on a variety of products.
Ocean Gate, New Jersey
This report was posted on Ripoff Report on 11/28/2006 09:58 PM and is a permanent record located here: http://www.ripoffreport.com/r/CircuitCitycom-Circuit-City/Richmond-Virginia-23233-1464/CircuitCitycom-Circuit-City-Deceptive-pricing-and-consumer-fraud-ripoff-Richmond-Virgin-222764. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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