• Report: #222764

Complaint Review: CircuitCity.com, Circuit City

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  • Submitted: Tue, November 28, 2006
  • Updated: Wed, November 29, 2006

  • Reported By:Ocean Gate New Jersey
CircuitCity.com, Circuit City
circuitcity.com Richmond, Virginia U.S.A.

CircuitCity.com, Circuit City Deceptive pricing and consumer fraud, ripoff Richmond Virginia

*Consumer Comment: Ok play their game

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I recently purchased a consumer electronic product through circuitcity.com. for in store pick-up in Brick, NJ. When when I went to pick it up the store had the same item for $40.00 less. When I inquired about Circuit City's price match guarantee I was told by the store manager that since I purchased the item from the website the store could not honor the lower price. I was told to contact the circuitcity.com customer service number, which I did.

The customer service representative from the website informed me that while they would price match another stores price they would not match the Circuit City in store price.

I then contacted the circuitcity.com customer service department via email and they very nicely explained their policy as follows: "Please note Our guarantee applies only to advertised prices. It does not apply to special offers or promotions, including rebates, free-with-purchase offers, and special financing." None of these conditions would seem to apply to my purchase.

The email went on to state: "At Circuit City we do everything in our power to make sure you don't pay a penny more than you should for anything you buy. If you've seen a lower advertised price from a local store with the same item in stock, we want to know about it. Bring it to our attention, and we'll gladly beat their price by 10% of the difference." Apparently everything in their power does not include matching their own in store pricing.

I was not alone in my complaint that day as their were several other web customers with the same complaint on a variety of products.

Ocean Gate, New Jersey

This report was posted on Ripoff Report on 11/28/2006 09:58 PM and is a permanent record located here: http://www.ripoffreport.com/r/CircuitCitycom-Circuit-City/Richmond-Virginia-23233-1464/CircuitCitycom-Circuit-City-Deceptive-pricing-and-consumer-fraud-ripoff-Richmond-Virgin-222764. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Ok play their game

AUTHOR: Jamie - (U.S.A.)

Return the item and buy it in store.
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