- Report: #222764
Report - Rebuttal - Arbitrate
Complaint Review: CircuitCity.com, Circuit City
CircuitCity.com, Circuit Citycircuitcity.com Richmond, Virginia U.S.A.
CircuitCity.com, Circuit City Deceptive pricing and consumer fraud, ripoff Richmond Virginia
*Consumer Comment: Ok play their game
The customer service representative from the website informed me that while they would price match another stores price they would not match the Circuit City in store price.
I then contacted the circuitcity.com customer service department via email and they very nicely explained their policy as follows: "Please note Our guarantee applies only to advertised prices. It does not apply to special offers or promotions, including rebates, free-with-purchase offers, and special financing." None of these conditions would seem to apply to my purchase.
The email went on to state: "At Circuit City we do everything in our power to make sure you don't pay a penny more than you should for anything you buy. If you've seen a lower advertised price from a local store with the same item in stock, we want to know about it. Bring it to our attention, and we'll gladly beat their price by 10% of the difference." Apparently everything in their power does not include matching their own in store pricing.
I was not alone in my complaint that day as their were several other web customers with the same complaint on a variety of products.
Ocean Gate, New Jersey
This report was posted on Ripoff Report on 11/28/2006 09:58 PM and is a permanent record located here: http://www.ripoffreport.com/r/CircuitCitycom-Circuit-City/Richmond-Virginia-23233-1464/CircuitCitycom-Circuit-City-Deceptive-pricing-and-consumer-fraud-ripoff-Richmond-Virgin-222764. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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