• Report: #242152

Complaint Review: CircuitCity.com

  • Submitted: Tue, April 03, 2007
  • Updated: Tue, April 03, 2007

  • Reported By:New York New York
CircuitCity.com
circuitcity.com Internet U.S.A.

CircuitCity.com ripoff Order was lost RUDE CUSTOMER SERVICE Internet

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Horrible company, extremely rude customer service...a few months back I ordered a dvd/vcr from circuitcity.com. They shipped it by fedex smartpost which is a joint effort of fedex and the post offce. Package got lost in shipment and fedex and the USPS blamed each other. I called circuit city thinking they would jut ship another one...WRONG! They had to "research" the loss. Took 2 months, numerous calls, a complaint with the BBB, a letter to the CEO and disputing the charge with my visa to get a refund.

If you ever order anything from circuit city and you dont receive it, call their customer service only once. If they don't offer a reship or refund right then, dispute the charge with your credit card immediately. Don't believe the "it will take 3-5 business days to research your inquiry."

Helpless Customer
New York, New York
U.S.A.

This report was posted on Ripoff Report on 04/03/2007 12:30 PM and is a permanent record located here: http://www.ripoffreport.com/r/CircuitCitycom/internet/CircuitCitycom-ripoff-Order-was-lost-RUDE-CUSTOMER-SERVICE-Internet-242152. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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