• Report: #236406

Complaint Review: Circuitcity Store #3686 & Store #3679

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  • Submitted: Sun, February 18, 2007
  • Updated: Tue, July 24, 2007

  • Reported By:annoymost New York
Circuitcity Store #3686 & Store #3679
Rego Park / Union Square, New York U.S.A.

Circuitcity Store #3686 & Store #3679 "advoid this company and it store like the plague" Rego Park / Union Square New York

*Author of original report: Store #3686 "is like a car dealership they will do anything to make a sale " and sell you anything

*UPDATE EX-employee responds: What?

*Author of original report: This store didnt do nothing for my laptop

*Author of original report: This store didnt do nothing for my laptop

*Author of original report: This store didnt do nothing for my laptop

*Author of original report: I will never shop in there store again !

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Well where should i beggin
On Sept of 2006 i was looking to buy my "1th laptop" i own 3 pc in the past so i was
pricing "Dell,Gateway,Circuitcity,Best Buy and 2 other local store that do sale on the internet also"

So i look and i detern that dell might be the best price range so i when down to see there machine that i saw at the kioas at the mall and they told me that it will be order but it will take 4 to 6 week "so what i did is print out what i'm looking for and i start looking at Bestbuy and they could do nothing so i looking at circuitcity " and the beggin of my nightmare "

before i go any futher "please people advoid store#3686"

so i when to the computer dept and i spoke to on of salepeople and i so the dell ad to him and he said he got the machine that is BETTER that dell so he said "i be right back" so i wait and wait for 15min and he got the keys and took this "laptop" that was for display use

and he show me this laptop is all scratch on the bottom and well the scratch dont effect the laptop "operation" but he gave me a good price with a CCAdvantage and right before buy it "i ask 3 time to other salepeople & firedog technition " to looking at this laptop and they never or i assume they look at this already "they do a daily checkup - i assume "

"and you can call me the biggest idiot "but i end up buy it"

so shot over into mid january 2007
i desided to try the dvd/cdrw and to my SHOCK there is video but no audio and i running and lookin up stuff to see what is the problem and so i call CC Customer service which in tern told me to speak to CCAdvantage so this is my argument

that store #3686 passoff and un-test /un-check laptop and sell to me and "cross there finger that this laptop dont blow up "

i fell that CC Advantage was 0% help but they sent me a box to sent it for repair i got the box but i going to fight this !

"both the firedog and CC Advantage tech determ that the cd-drive was defective"

so while i was at the store i drop my machine off now flash 2 day i get a call on my cell and this person "lack any english - is just jibberish" so i when there and they tell me that to take this laptop into my possesion "what you were suppose to ship this out 2 day ago MORE LIED ON TOP OF LIED"

so is in the middle of the month after about 20 more call i call on 2/16/07 and i want to speak the the district manager who work in that area so after this cust.support who was VERY helpful to track down the district manager and left a message to the DM and sure enough i get a call about late in the evening and is was a call from "store #3686"

and i explain everything including my case number "from CC Support and my CC Advantage" he was helpful and looking to keep me happy and he said that the DM will call me tomorrow so i will keep you posted

oh i almost forgot i thought another CC store will help well also avoid store#3679 they lied to me about not finding my case "is my # cell "
they offer 0% help "is not my problem"

Annoymost
annoymost, New York
U.S.A.

This report was posted on Ripoff Report on 02/18/2007 07:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/Circuitcity-Store-3686-Store-3679/Rego-Park-Union-Square-New-York/Circuitcity-Store-3686-Store-3679-advoid-this-company-and-it-store-like-the-plague-R-236406. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
0Author 6Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Store #3686 "is like a car dealership they will do anything to make a sale " and sell you anything

AUTHOR: Annoymost - (U.S.A.)

Let me add more thought about #3686

This store in general "doesnt have a manager" because with all the BS that i puts up with because now

i was in the store on 7/21/07 look for a coreless phone and "no one in this store help me for 45min" because i was speaking to saleperson he got a call from a manager and he made some excuse "but i gurantee that this ->manager<- told his sale associate"

to walk away from this crazy white guy

now "i not saying he say that" but when i was waiting there and i got the message and i lable this store as a "RACIST / BIAS TOWARD CUSTOMER"

and they lable me already "i'm not welcome"

GO TO HELL #3686 REGO PARK "salepeople and manager"
GO TO HELL CC CUSTOMER SERVICE
GO TO HELL CC CORP OFFICE

but cc love is your $$$$$$$$$$$$$$$$$$$$$$$$$
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#2 UPDATE EX-employee responds

What?

AUTHOR: Daedulus - (U.S.A.)

I'm going to try and help you out to understand your situation, but because your post is barely intelligible, I was only able to discern a few details. From what you've said:

1. Circuit City sold you a laptop that was later defective
2. Circuit City customer service recommended you to the warranty service you purchased
3. The in-store firedog team and the warranty center determined you had a defective product, and repaired it.

This is all I can understand, and from it, I cannot agree with you here. It seems like a perfectly normal, and completely functional repair process. Circuit City, like other retailers, have to find a way to sell off display items, customer returns due to unwanted merchandise, and opened products. We do this by offering "Open Box" discounts.

Keep in mind, an Open Box item carries ALL THE SAME WARRANTIES AND GUARANTEES as a new item! Please do not make the assumption that Circuit City knew the drive was defective before they sold it to you. A FULL diagnostic of a computer could take all day, and is therefore very impractical (and actually detrimental) to be performed every day! And judging by your post, it was not defective until several months later.

As a technician, it is not uncommon to see an item become defective in the first year. That's what warranties are for. And from the looks of it, yours worked just fine.
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#3 Author of original report

This store didnt do nothing for my laptop

AUTHOR: Annoymost - (U.S.A.)

when you have a extended warranty contact between the customer and the store that offer the "repair and service" your product well this is where is get a little crazy

as i said that this store "circuitcity/firedog" technition didnt profill there contract when i drop my laptop and i took one of the option

now my thought is that for those 2 day "ether my laptop was or wasn't check out" but my guts say is was stitting there for those 2 day but to make a story short "i didnt need a new cd-drive" the 3rd party tell me problem was

to restore the xp home program "that it and viola the cd-drive work"

there technition in this store should did there jobs the right ways not to "ham string me along"

but this is pt 1

more in pt 2
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#4 Author of original report

This store didnt do nothing for my laptop

AUTHOR: Annoymost - (U.S.A.)

when you have a extended warranty contact between the customer and the store that offer the "repair and service" your product well this is where is get a little crazy

as i said that this store "circuitcity/firedog" technition didnt profill there contract when i drop my laptop and i took one of the option

now my thought is that for those 2 day "ether my laptop was or wasn't check out" but my guts say is was stitting there for those 2 day but to make a story short "i didnt need a new cd-drive" the 3rd party tell me problem was

to restore the xp home program "that it and viola the cd-drive work"

there technition in this store should did there jobs the right ways not to "ham string me along"

but this is pt 1

more in pt 2
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#5 Author of original report

This store didnt do nothing for my laptop

AUTHOR: Annoymost - (U.S.A.)

when you have a extended warranty contact between the customer and the store that offer the "repair and service" your product well this is where is get a little crazy

as i said that this store "circuitcity/firedog" technition didnt profill there contract when i drop my laptop and i took one of the option

now my thought is that for those 2 day "ether my laptop was or wasn't check out" but my guts say is was stitting there for those 2 day but to make a story short "i didnt need a new cd-drive" the 3rd party tell me problem was

to restore the xp home program "that it and viola the cd-drive work"

there technition in this store should did there jobs the right ways not to "ham string me along"

but this is pt 1

more in pt 2
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#6 Author of original report

I will never shop in there store again !

AUTHOR: Annoymost - (U.S.A.)

Circuitcity Store#3686

the head general manager talk to the Supervisor and the salepeople and the firedog technition

and guess what " is a cover up " they lied to there snake teeth

I WILL NEVER SHOP THIS COMPANY AGAIN

CIRCUITCITY "SLOGAN"
GOT WHAT I NEED IT
"YEA TO RIPOFF CUSTOMER AND LIED ABOUT EVERTHING"

STORE#3686
0% - CUSTOMER SERVICE
0% - HELP CUSTOMER
100% - LYING TO CUSTOMER
100% - CHEATING CUSTOMER
100% - RIPING OFF CUSTOMER

you know the old say there are 3 thing that people fear in the ocean

1.shark
2.lawyear
3.car salerperson

well they should add number 4.shady and lying retail salepeople
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