- Report: #130149
Report - Rebuttal - Arbitrate
Complaint Review: Circuitcity
Circuitcity7667 Arundel Mills Boulevard Hanover,, Maryland U.S.A.
Circuit City ripoff! Dishonest rude! Hanover, Maryland
*Consumer Comment: WAY TO GO DAVID!
*UPDATE Employee: its good that you won
*Consumer Comment: David, congrats on your well fought case
*Author of original report: i won
*Consumer Suggestion: Just curious as to know what the resolution was....
*Author of original report: got my court date, now she would like to work out a settlement
*Author of original report: filed suit
*UPDATE Employee: Only trying to help from a CC perspective
*Consumer Comment: Just wanted to explain a bit
*REBUTTAL Individual responds: i remember you
*Consumer Suggestion: Magnetic Fields
*Author of original report: the tv IS NOT RELATED
*REBUTTAL Owner of company: remember what?
*Consumer Comment: Heather - Chatham, Ontario you are wrong!!
*Consumer Suggestion: Magnetic problems with TVs
*Consumer Suggestion: Hope this helps
*Consumer Suggestion: Warranties do not cover stupidity
The problem recurred again, and I, again, called the techs back out and the tech made an "adjustment" on the inside of the tv and told me that "should hopefully take care of the situation". This was in July of 2004. The problem recurred again, in Sept of 2004, Nov of 2004 and Jan of 2005 and at all times techs came out and said the problem was due to my surround sound speakers. (The last two techs just told me to move my speakers further away (they were already across the room) and waved some wand like device in front of the tv and said its fixed. The problem has since again happened.
I contacted Circuit City Service Department and stated that per their warranty after THREE visits the tv was to be replaced (now, mind you, they've come out FIVE times)...I had a case file opened and at first was told that the first two times didn't cound because it was under manufactuors warranty even though the manufactuors warranty expired in September of 2003. I stated that even if that were the case the other 3 times qualifies me per their documentation. I was told that they would look into it, and would be advised.
At first I was promised the amount of the tv refunded along with the amount of the warranty (even though I didn't request the warranty be refunded) and was told that a check was in the mail. Nothing came. I called back and was told that the case was being "further reviewed" by a Mr. Greg Miller in the Corporate Office Escalation Department (phone number 1-800-251-2665, ext 8014) and he told me that this problem sounded like it fell under the company's "lemon law" and that an exchange should be granted.
So I waited, and was finally told that the warranty manager declined the request because "no actual parts were replaced in the tv" and "a convergence problem is not something that can be related to the replacement cause in the extended warranty"...I was offered that another tech come back out to the house to fix the problem (this would be number SIX) but I declined since the first 5 did nothing.
I then stated that I was going to contact a lawyer (even though I couldn't really afford one), the Better Business Bureau, and my local news agencies Consumer Advocates to assist me with this situation, in which I got the reply "Do what you got to do" and was hung up on. NOW since I said I was going to contact a lawyer, I am told to go through the legal department of Circuit City and they seem as though they won't help me at all.
I am lost in what to do next. My warranty expires September 2005 and I feel that they just may be delaying this until the warranty expires and then I have no legs to stand on. Any suggestions would be GREATLY appreciated.
This report was posted on Ripoff Report on 02/04/2005 01:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/Circuitcity/Hanover-Maryland-21076/Circuit-City-ripoff-Dishonest-rude-Hanover-Maryland-130149. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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