• Report: #402970

Complaint Review: Citi-Cards, Sears Credit Services

  • Submitted: Thu, December 18, 2008
  • Updated: Tue, December 30, 2008

  • Reported By:LaGrange Kentucky
Citi-Cards, Sears Credit Services
12501 Lakefront Place Louisville, Kentucky U.S.A.

Citi-Cards, Sears Credit Services Citi Cards fired me for doing what my fellow team member Stephanie Niemann told me to do, and now Citi is harassing me. Louisville Kentucky

*Consumer Comment: You say you chose not to lie to customers

*UPDATE EX-employee responds: You're right.

*Consumer Comment: You need to report them to the Federal Trade Commission

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I was blindsided by my manager Laura Streible fired me. I was fired because a fellow team member Stephanie Niemann told me to start enrolling customers in Sears Choice rewards no fee program. My sales were down and she said that it was ok to do this because the customer wouldn't be charged a fee. I was uneasy about this at first, but I watched Stephanie do this and she's been there for two years. I started enrolling customers in the Sears Choice Rewards no fee without even asking their permission. Now you must realize I was still in training. I was not comfortable with sales, because when I hired in I was not told that I would have to sell anything. I was told that I would just be doing customer service. When I applied for the job it said Customer Service. It wasn't untill I was in training that I was told that I would have to sell products. After I was moved to the floor my manager started pressuring me to get sales. The customers did not want to buy the products we were selling. We were told to offer no matter what. Customers would call in mad, because Citi didn't send them a statement, and they were charged late fees, and finance charges. Customers would also be upset over Citi lowering their credit line without giving the customer notice. I was told to lie to customers by my Manager reguarding late fees, finance charges, and the products we were selling to them. I chose not to lie to customers and I took off as many late charges, and finance charges as I could. I bleve I was fired for this reason. Not long after I started waiving these charges, I started having to sign papers stating that I offered products wrong, or I put the wrong reason for waiving finance charges, and late fee's. Not long after signing these papers is when Stephanie told me to start enrolling customers in the Sears Choice Rewards. I was fired for this very reason. After I was fired I applied for un-employment and Citi said that it was my fault that I was fired, so I didn't get un-employment. I have filled an appeal, but I still haven't heard anything. Yesterday I recieved a letter in the mail from Citi-Cards stating that they overpaid me. This letter said that I have 30 days to pay back $364.00 or they were going to send me to Citi collections. Citi did not over pay me. I have my paycheck stubs, and my last check was only $53.00. I have no plans to pay them $364.00. If Citi ruins my credit I will sue them. Citi was the worst place I have ever worked. They treat all employees like sweat shop workers. Employees are not allowed off the phone for any reason. If you have to go to the bathroom you had better hold it, because if you get off the phone, and go you get in trouble. If anyone out there is considering employment with Citi take my advice, and history in to account, and just run not walk the other way. Trust me you will be sorry.

Jamie
LaGrange, Kentucky
U.S.A.

This report was posted on Ripoff Report on 12/18/2008 10:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/Citi-Cards-Sears-Credit-Services/Louisville-Kentucky-40299/Citi-Cards-Sears-Credit-Services-Citi-Cards-fired-me-for-doing-what-my-fellow-team-member-402970. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

You say you chose not to lie to customers

AUTHOR: Flynrider - (U.S.A.)

Yet you also said, "I started enrolling customers in the Sears Choice Rewards no fee without even asking their permission." Presumably to cover your own butt with regards to sales.

Citi is probably just as miserable to work for as most faceless financial institutions, but if you find yourself in a job that you know you can't do (such as sales), you're not going to keep it by gaming the system. If I was a cardholder, I don't think I'd be very happy having you enroll me in a program without my permission.
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#2 UPDATE EX-employee responds

You're right.

AUTHOR: Ex-citibankemployee20 - (U.S.A.)

In my opinion too, Citibank is a bad place to work. They do not give the associates any knowledge to do their job. They tell you what buttons to push and the program then tells you what to do next. This is very frustrating for the person answering your call and 90% of the time explains their attitude. Most of the time they agree with what you (the customer) are saying, but, feel helpless. Ex: You want to adjust a late fee because the customer deserves the fee to be adjusted. You push the button and the system tells you no adjustment. So, you try again by pushing a different button (one you know you should not push). Yes! It worked! The late fee is adjusted and the customer is happy. Good for you for caring and taking the time! Now, you are being written up for pushing the wrong buttons and adjusting too many late fees. I understand. BUT, YOU KNOW YOU WERE WRONG FOR SLAMMING CUSTOMERS. PERIOD. TAKE RESPONSIBILITY FOR YOUR OWN ACTIONS. According to your statement, you were fired for slamming. You're not eligible for unemployment. Good luck to you and I hope your next job is with a company that respects their employees!!!!
*the above statement is solely my opinion and in no way should be considered fact
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#3 Consumer Comment

You need to report them to the Federal Trade Commission

AUTHOR: Laurie - (U.S.A.)

If what you say is true - we have another credit card company ripping off its customers. GEE what a surprise. NOT between credit card and mortgage companies - its no wonder that we have an ECONOMIC CRISIS on our hands.

They do what they want regardless of laws!

Report their actions to the Federal Trade Commission. At the very least they will be investigated.
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