• Report: #85529

Complaint Review: Citi - Citifinancial - Citifinancial - Sybil Duke - Citifinancial Mortgage

  • Submitted: Fri, March 26, 2004
  • Updated: Sat, February 26, 2005

  • Reported By:Mansfield Texas
Citi - Citifinancial - Citifinancial - Sybil Duke - Citifinancial Mortgage
1111 Northpoint Dr Coppell, Texas U.S.A.

Citigroup, Citifinancial, Citifinancial Mortgage rip-offs! They're guilty of lending law and privacy act violations and more. Coppell Texas

*UPDATE Employee: I am with you and I am an employee!!!

*Consumer Comment: I'm a victim too!!!!!!!! Lets ban together!!!!

*Consumer Comment: CITIFINANCIAL

*Consumer Comment: CitiFinancial Mortage Ripped me off too!!!

*Consumer Comment: looking to join legal action against CitiFinancial

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They have changed payment arrangements, over-charged late fees, raised our principal payoff balance without any possible explaination, refused to follow R.E.S.P.A section 6, in replying to my written complaints, and charged numerous fees that they cannot explain. They have also violated state and federal Privacy Acts, by contacting outside family members, and also, violated state and federal and state lending laws.

I now have an attorney, who is interested in anyone who has been violated by this company, as he has agreed to file suit if they refuse the demand he has sent. If it requires this, there will also be the violation of Texas Deceptive Trade Practices Act, and more. They have lied, on numerous occasions, and now, are attempting to foreclose, after refusing payments, and are attempting to delay any legal action, until it has past the sale date. Anyone who might be interested in filing against this company is encouraged to contact the Engle Law Firm and speak with Mr. Engle.

Thank you,

Mansfield, Texas

This report was posted on Ripoff Report on 03/26/2004 03:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/Citi-Citifinancial-Citifinancial-Sybil-Duke-Citifinancial-Mortgage/Coppell-Texas-75019/Citigroup-Citifinancial-Citifinancial-Mortgage-rip-offs-Theyre-guilty-of-lending-law-a-85529. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

I am with you and I am an employee!!!

AUTHOR: Melinda - (U.S.A.)

Not only do I work for CitiCapital (not the mortgage side) but I also have my loan with Citimortgage. I too am harrased at work, and sad thing is they get to me via email due to I am in the employee directory.

I have been told "where are you going to lay your head down at night when you dont have a home" etc. And I work for the same Company! I too am in the middle of a forbance agreement and they are asking me to pay 6000.00 dollars to get out of it plus making 500.00 more each month for a year.. I am only 3 payments behind! if I had 6000 do you think I would be in this situation?? I have tried to refinance several times but no other mortgage company will touch us due to our pay off shows 10,000 more than our original loan amount.

Any ideas I am willing to tag along!
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#2 Consumer Comment

I'm a victim too!!!!!!!! Lets ban together!!!!

AUTHOR: Sherry - (U.S.A.)

I'm in this with all the other CitiFinancial victims!!!!
I reported here and to the Texas BBB.
I'm going to write Mr. Robert B Willumstad the CEO of Citi. I'm in bankruptsy write now and didn't even include the mortgage. Then all of a sudden Citi blew apart!

I would like emails of CitiFinancial victims to take to court. I've copied some of your reports. I would like to stop this abuse from them!!!!

My lawyer seems to be on their side and I'm ticked!!!!!

I'm going to contact everyone!!!!!

Lets ban together on this!!!!!
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#3 Consumer Comment



I was with Citifinancaila for over 4 years and what a bunch of direspectful people. You never talk to the same person about a situation. I have also filed a rip off report last year about Citifinancial. They are rude, mean and nasty. I am so glad my mortgage is no longer with them. I am not perfect and have fallen behind due to not working but they don't care. Comments like then why did you take out this loan if you havd no intentions of paying us back. I never said that just wanted them to work with us til I could find a job. We were making the payments just not on time. I lost many a nights sleep becuase of the way they treat you on the phone. I was brought up never hang up on anyone but these people push you to the breaking point.
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#4 Consumer Comment

CitiFinancial Mortage Ripped me off too!!!

AUTHOR: Rebecca - (U.S.A.)

Our situtation is the same as both described above. We have had 5 months added to my amortization schedual,which is our only binding agreement along with our orginal contract. There are almost $2,000 worth of extra fee's which no one can explain.

We had one year left on our contract until they screwed this mortage all up. People from there are very nasty on the phone they call all day long from 8:01am to 8:59 Pm. They say we are a payment behind but that payment was paid to the previous mortage company before it was bought our by CitiFinancial. The harassment is awful.
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#5 Consumer Comment

looking to join legal action against CitiFinancial

AUTHOR: Joe - (U.S.A.)

I have no way to contact Engle law firm but hope that someone can steer me to them. Being from MN I am not sure they can help but the problems I have encountered are similiar to most.

CitiFinancial talks with a fork tongue and are very unwilling to work with customers. I was called a jerk by one associate of CitiFiancial after I questioned their business practice. They quoted me one payoff amount then told the mortgage company who was about to rescue me from them that the payoff was $5,000 more.

Of course when the new loan didn't go through they harassed my wife and me at home and at work relentlessly. I told them to stop, they continued. One associate stated to me that I don't get it what I am I some kind of idiot? He then hung up on me

Another associate of Citifinancial stated to me do you want to end up on the street because that will happen if you try taking legal action against us the law is on our side and you have no complaint. I wrote numerous letters to them, no reply. I tried calling them, disconnected numerous times, and it took me 15 to 20 minutes to get through. And the double talk, this company is full of it.

They can't even remember their own lies. We are currently in foreclosure after my wifes bankruptcy, and although we are probably facing eviction some five months from now, its never been more peaceful. Unless I can pull some magic out of my hat or hit a lottery you can chauk up another piece of property taken by this predatory company. I notified the Attorney General, and the Commerce commission.

CitiFinancial was given 10 days to submit a plan and disclose their late fees and other charges I have rung up to the tune of over $5,000. Sad but true this is not an American company!! I don't have the money or the political clout to fight this company I need an Attorney willing to tackle this project!
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