• Report: #349612

Complaint Review: Citi Financial Retail Services

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  • Submitted: Thu, July 10, 2008
  • Updated: Thu, June 18, 2009

  • Reported By:Ocala Florida
Citi Financial Retail Services
P.O. Box 183041 Columbus, Ohio U.S.A.

Citi Financial Retail Services Ripped OFF by Rooms-To-Go Financing with Citi Financial! Columbus Ohio

*Consumer Comment: customer partial to blame...

*UPDATE Employee: Don't blame Rooms To Go

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I am a customer of Rooms-to-Go and Citi Financial. On 8-13-06 I purchased items from Rooms-to-Go totaling $1534.93 which was not due until 1-14-08. On 9-23-06 I purchased items for $2216.96 not due until 4-14-08. On 1-13-07 I purchased items for $639.97 not due until 1-14-09. Total due as of 4/2008 was $3751.89, plus two months of interest and fees of about $117.00 equal a grand total of $3868.89.

In March of 2008 I sent a Cashiers Check to Citi Financial attempting to pay the entire amount of $3868.89 off and in full. The check that I mailed was for $4392.00, which left $523.11 to be applied to the amount not owed until 1-14-2009. This should have left an amount around $116.86 which would not be due until January of 2009 in accordance with their promotion.

Instead of applying payment to all amounts owed for the 2008 charges Citi Financial took it upon themselves to apply only part of all but about $1.70 of what was due for 2008 and all but about $95.81 of what was due in 2009.

Further, Citi Financial raised my APR to 263.16% and 277.83% for the two 2008 balances which is completely unethical.

I have attempted to correct this error that Citi Financial employees have admitted is an error on the behalf of Citi Financial. The employees state they cannot help me and constantly refer me to another person. After six attempts I am being told that I have to give Citi permission to fix their mistake. I am told that I should have caught their error four months ago and called then, and "Now it is too late." I am told if I don't agree I can file a complaint, but they will not refer me to an address or telephone number to file the complaint. They told me I can send a fax letter telling my story but will not allow me to follow up on the fax.

My account is now delinquent and past due as a result of Citi Financials actions. I have also attempted to ask Rooms-to-Go for assistance, but they have refused.

My account has been blocked and Citi is demanding payment.

Final point, the total amount I paid in March 2008 was much greater than the amount I owed up until January 2009. The account should not have any amount due at this time and Citi Financial states they cannot correct the error. Citi Financial states my only option is to pay them the amount due as they have determined even in view of their admission of the error.

8-13-06 purchased 1184.95 (no interest/payment until 1/2008)
8-13-06 purchased 349.98 (no interest/payment until 1/2008)
9-23-06 purchased 2216.96 (no interest/payment until 4/2008)
1-13-07 purchased 639.97 (no interest/payment until 1/2009)

1-14-08 minimum payment came due for the first two purchased, plus interest and fees (about $117.00 in interest and fees).

March 2008 total due minus what was due starting January 2009 was around $3868.89. In March 2008 I paid Citi Financial $4392.00, leaving a balance of $116.86 which should still be covered under their "NO Interest/NO Payment" Plan until January 2009.

Again, Citi Financial is refusing to correct their error. Several dollars in fees and interest have now been added to my account. And, my account is delinquent!

Your assistance in this matter would be appreciated.

G.R.
Ocala, Florida
U.S.A.

This report was posted on Ripoff Report on 07/10/2008 10:31 AM and is a permanent record located here: http://www.ripoffreport.com/r/Citi-Financial-Retail-Services/Columbus-Ohio-43218-3041/Citi-Financial-Retail-Services-Ripped-OFF-by-Rooms-To-Go-Financing-with-Citi-Financial-Co-349612. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

customer partial to blame...

AUTHOR: Tom - (U.S.A.)

as far as i can tell, you are partly to blame. according to you...

I am a customer of Rooms-to-Go and Citi Financial. On 8-13-06 I purchased items from Rooms-to-Go totaling $1534.93 which was not due until 1-14-08. On 9-23-06 I purchased items for $2216.96 not due until 4-14-08. On 1-13-07 I purchased items for $639.97 not due until 1-14-09. Total due as of 4/2008 was $3751.89, plus two months of interest and fees of about $117.00 equal a grand total of $3868.89.

In March of 2008 I sent a Cashiers Check to Citi Financial attempting to pay the entire amount of $3868.89 off and in full. The check that I mailed was for $4392.00, which left $523.11 to be applied to the amount not owed until 1-14-2009. This should have left an amount around $116.86 which would not be due until January of 2009 in accordance with their promotion.

i have purchased items from rooms-to-go before, and have had financing via citifinancial (currently, they finance through wells fargo). anyhow, no interests would have accrued IF you had made full payment of the $1534.93 by 1/14/08, as stated. however, it seems you ignored this fact, and decided that payment was not necessary until 3/2008. what this means is that you neglected the contract which you had signed. a total of $1534.93 was due on or before 1/14/08, or else interest would be added to that amount. i have not gone through the rest of the calculations, but the point i made sheds some light on WHERE you are partly to blame. sorry. :o(
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#2 UPDATE Employee

Don't blame Rooms To Go

AUTHOR: Udaman - (U.S.A.)

GR in Florida: You are incorrect in blaming or even linking Rooms To Go with the problem you are having with Citi Financial.

If you applied for credit from Citi Finance through Rooms To Go, the salesperson would have given you a copy of the terms and conditions of the finance plan. They have to by law but like every customer, you probably laid them down in the store somewhere and never got out the door with them. Rooms To Go only gives you the application, they do not handle the financing portion. If there were a question about your charges, they could provide copies of all your invoices so you could total what they should be. Beyond that, just like you would not go back to the car dealership to handle an issue with your car payment, Rooms To Go has nothing to do with the finance terms.

Citi finance terms clearly state, they have the right to apply payments any way they deem and they have the right to change the way they are applied at any time. I truly hope you get this issue resolved but with the way the terms read, I don't know if you'll have any luck. You might have wanted to call Citi BEFORE you sent such a big check and asked how it would be applied.

Trust me, it happened to me with a completely different finance company on a retail purchase because I didn't read the fine print. Just don't blame Rooms To Go. They are NOT required to go over the fine print of the terms.
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