- Report: #954673
Report - Rebuttal - Arbitrate
Complaint Review: Citi Mortgage Inc.
Citi Mortgage Inc.1000 Technology Drive O'Fallon, Missouri United States of America
Citi Mortgage Inc. Homeowner Support Department citi's homeownwer support. IS ANYONE THERE??? O'Fallon, Missouri
*UPDATE EX-employee responds: The second you........
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Every time I got the same answer, just wait until the evaluation is completed. I went as far to ask the specialist if I should make a payment and was ill advised not to make it until the evaluation process was completed. Well thirty days turned to sixty, ninety, and so on. In July of 2012 I got a notice that my home was scheduled for foreclosure on September 11, 2012. I contacted the specialist once again and was told not to make any payments and ignore the foreclosure notices. In August of 2012 they changed my specialist and again I had to start the process all over again.
Again I was ill advised by the specialist not to make any payments. September arrived and still no solution regarding my modification. I called them on the 11th and and spoke to a different specialist and to my surprise she could not locate my file, she told me that my file had been sent to the wrong department and that my home had been foreclosed. I immediately ask to speak to my specialist and she confirmed the facts. I was transferred to the recovery department and when I mentioned that I was going to seek legal assistance, they hung up on me. My experience with them has been a night mare. I wouldn't recommend it to anyone.
This report was posted on Ripoff Report on 10/13/2012 07:47 PM and is a permanent record located here: http://www.ripoffreport.com/r/Citi-Mortgage-Inc/OFallon-Missouri-63368/Citi-Mortgage-Inc-Homeowner-Support-Department-citis-homeownwer-support-IS-ANYONE-THERE-954673. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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