We have used citicards mastercard for many years. On my last statement a charge appeared from a company called PRIVACY GUARD in the amount of $9.99 which was not authorized by myself or my wife.
A call to citicards did not produce any answers. I asked them if they did busines with privacy guard and they said yes. I asked them how they got my credit card # and was told I must have ordered their service and gave them my cc#.
I never ordered any service from this company so I asked citicard to take care of the problem and the girl told me I would have to take care of it myself.
I called privacy guard at800 254 3189 and they said someone must have ordered their service and they had been billing me since february. This ia an august statement. My fault for not catching it sooner. I asked them to credit my account as I never ordered the service and asked for some kind of proof that I did order it.She refuse to tell me how she got my cc# and said I must have ordered it over the phone. I told her no way and asked who owned the company.
She said they were part of Cendant Corp. P.O. Box 6100 Westerville, Ohio 43086. I again asked her to credit my accout back to february and proof of order. She said she could not do that and would not send me any conformation of the order.
I called back Citicards and they said that they could only remove the latest charge and suggested cancelling the card and they would issue a new one. I told her to do so immedately.
I ask her who privacy guard was and she said " I think they are part of Trigiant corp" but did't know where they were located. Citicards is owned by Citigroup in NYC as far as I know but she did not know where her own company's headquartersis located. Go figure. Anyhow, I would like to get to the bottom of this and make sure others are not being ripped off as I have been.
Thank You for Your Concern, Joe
N.Fort myers, Florida