- Report: #392075
Report - Rebuttal - Arbitrate
Complaint Review: CitiBank
CitiBankwww.citibank.com San Antonio, Texas U.S.A.
CitiBank Customer Service is sadly lacking San Antonio Texas
*UPDATE EX-employee responds: from a former insider
I requested a copy of the statement to be faxed to me on Monday and was told it would take 24-48hrs.
24-48hrs later, nothing. I called again and the customer service reps said they could "see the request" and they were just waiting for it to be filled. So I put in another request. Still nothing.
By Friday I was getting really upset so I spoke to a supervisor and she was supposed to fax it to me that evening and (surprise, surprise) I never received anything.
I called Monday and spoke with three different people. They told me it would be processed in 24-48hrs and when I asked to speak to a manager they told me the managers are not immediately availabel and I would need to leave a message. Of which, they would get back to me within 24-48hrs.
I'm still waiting.
CitiBank has TERRIBLE customer service and because of them I could lose my mortgage.
No wonder they need to lay off 53,000 people.
This report was posted on Ripoff Report on 11/17/2008 02:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/CitiBank/San-Antonio-Texas/CitiBank-Customer-Service-is-sadly-lacking-San-Antonio-Texas-392075. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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