• Report: #467183

Complaint Review: CitiCard Mastercard (Citibank)

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  • Submitted: Thu, July 02, 2009
  • Updated: Thu, July 02, 2009

  • Reported By:Gresham Oregon
CitiCard Mastercard (Citibank)
citicards.com The Lakes, Nevada U.S.A.

CitiCard Mastercard (Citibank) Raised my interest rate to 29% after one payment missed in error!! The Lakes Nevada

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I have had a CitiCard Mastercard since 2006 without any problems, until now. I left the country in March to teach English in Ecuador, and switched my account from sending monthly payments by check to auto-pay through my savings account. I was not planning to use the card, just paying the minimum balance while I was gone. When I returned this month and looked closely at my balance, I realized that I was paying a HUGE amount of interest, and hardly any on the $2000 balance. When I called to ask about the change, I was told that I had missed the February payment, so my interest rate increased to 29%! When I explained that I had changed to auto-pay before leaving the country, the operator tried to go back and change things, but told me that the system wouldn't let her and that I would be charged the 29% for at least 12 months worth of on-time payments. I am very frustrated, as I now have no money, no job, no car, etc etc, and was trying in good faith to keep the minimum payments going. I guess they will just have to eat it!! (But, so will I, with a reduced credit rating!).

Laura
Gresham, Oregon
U.S.A.

This report was posted on Ripoff Report on 07/02/2009 04:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/CitiCard-Mastercard-Citibank/The-Lakes-Nevada-89163/CitiCard-Mastercard-Citibank-Raised-my-interest-rate-to-29-after-one-payment-missed-in-467183. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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