- Report: #739994
Report - Rebuttal - Arbitrate
Complaint Review: CitiCards
CitiCardspo box 6077 Internet United States of America
CitiCards Citi Card- South Dakota Citi Cards System Broke Our Year Agreement Early & are trying to charge excessive me fees now Internet
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I spoke to a rep today who basically told me. I know we agreed to 12 months and OUR system screwed up, and that we know you have kept money in the bank to be debited as agreed but there is nothing we can do and we are sorry. Then asked me to pay the $1,500 in fees. This is unfair and seems illegal. How can a company make an agreement and I the customer hold up my end of the bargain and then they start adding on fees not to mention calling my phone 6-10 times a day harassing me about paying a bill and fees that were not even suppose to be charged to the account because it was suppose to have been in an agreement that stated 0 interest would be charged and only $106.00 would be due every month. They also told me once and if the payment arrangement is complete they would reopen my card at a 14% rate. All those options have been taken away from me because Citi Card's "system" screwed up. I am overwhelmed and stressed by these phone calls everyday and this entire situation. Companies SHOULD NOT be able to do this to customers. This has been so stressful. They are now trying to demand 1500 in fees in addition to the balance and will not reset the agreement. I don't know what to do
This report was posted on Ripoff Report on 06/12/2011 11:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/CitiCards/internet/CitiCards-Citi-Card-South-Dakota-Citi-Cards-System-Broke-Our-Year-Agreement-Early-are-t-739994. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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