• Report: #444174

Complaint Review: CitiMortgage

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  • Submitted: Thu, April 16, 2009
  • Updated: Tue, July 01, 2014

  • Reported By:Highlands Ranch Colorado
CitiMortgage
1000 Technology Drive, O'Fallon, Missouri U.S.A.

Citimortgage is not complying with the bailout, no help at all for homeowners-Foreign H1B visa Holders taking care of Housing problems O'Fallon Missouri

*Consumer Suggestion: YOU HAVE RIGHTS...KNOW THEM & FIGHT CITI!!!

*Author of original report: Bail Out Money is to help lenders not to go to bankrupcy! and help homeowners

*Consumer Comment: Bailout

*Consumer Comment: CitiMortgage plays hardball!

*UPDATE EX-employee responds: The bailout is to keep in their homes, it has nothing to do with short sales.

*UPDATE EX-employee responds: The bailout is to keep in their homes, it has nothing to do with short sales.

*UPDATE EX-employee responds: The bailout is to keep in their homes, it has nothing to do with short sales.

*UPDATE EX-employee responds: The bailout is to keep in their homes, it has nothing to do with short sales.

*Consumer Comment: Clarification...

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We requested help from Citimortgage to complete a Short Sale of our clients property located in Denver Colorado. Everything was complete, the short sale package included all documents requested by Citimortgage to complete de package and approve the short sale of our clients property. We got in contact with Mr. Ruben Pea and his boss Philip Brewer working as manager in Citimortgage and we requested the short sale approval.

After a month Mr. Ruben Pea called me stating that Citimortgage wanted Our client to pay $20,000 thousand dollars to Citimortgage to release their lien that is the second lien, since the first lien holder, another respectable financial institution accepted the short sale and gave us the letter of authorization.

Now our client is going to FORECLOSURE due to CITIMORTGAGE since they dont want to help at all. Citimortgage is the worst bank to deal with pre foreclosure sales, dont help, the phone almost always disconects without answering its really bad.

Ruben Pena from Citimortgage can be reached at 866 520 5499 ext 73134, this is the Venezuelan H1B visa employee who is taking care of this issues at Citimortgage and his boss Philip Brewer's phone number is 816 505 6713 who probably changed his phone number since he doesnt want to be disturbed all with bailout money.

David ****
Highlands Ranch, Colorado
U.S.A.

This report was posted on Ripoff Report on 04/16/2009 02:46 PM and is a permanent record located here: http://www.ripoffreport.com/r/CitiMortgage/OFallon-Missouri-63368/Citimortgage-is-not-complying-with-the-bailout-no-help-at-all-for-homeowners-Foreign-H1B-444174. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 9Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

YOU HAVE RIGHTS...KNOW THEM & FIGHT CITI!!!

AUTHOR: Dana Shafman at END Consulting - ()

Hello Citi victims and Citi violated homeowners,

After assisting in six (6) short sales in the past year alone, it takes an act of god to get through the short sale process at almost every lender or servicer these days but that DOES NOT excuse any of their unlawful, violating or abusive business practices in the process. I routinely look for posts to answer in hopes that it will not only bring optimism to those homeowners and borrowers in distress but also some basic information to assist in fighting the banks like Citi, Bank of America, Chase and Wells Fargo that are "too big to fail" but yet don't appreciate the bailout that we provided in their time of need.  The debt collectors like SPS, SLS, GreenTree, Ocwen and Nationstar are simply just scumbags but they can be beat at their own game too just like the big banks can be defeated. 

It pains me that your clients have fallen victim to the unfair, deceptive and abusive practices of Citi but they do have rights and I would be more than happy to educate them or anyone reading this as to how to fight for your rights.   My firm routinely seeks out complaints online so that we can educate as to how to fight back on our weekday show called "The Daily Complaint" where we review a complaint and how to tackle it successfully. 

We reviewed your complaint on the show if you would like to listen, click here.

Our firm presently has many files that we are working on with mortgage lenders and servicers to include Citi with many more coming in daily complaining of the same UDAAP abuses such as yours.  In fact, I have at least half a dozen cases in my office right now that we are working on that also have RESPA and Dodd-Frank (CFPB) violations preventing them from modification and threatening foreclosure; we receive at least 2 or 3 calls per day on this topic.  We are pleased to state that we beat the mortgage lenders and debt collectors at their own game daily by referencing consumer protection laws and employing the help of government agencies that oversee the industry like CFPB, OCC, HUD and the FTC to name a few. 

You can contact me via email or website or via phone as I would be more than happy to contact Citi on behalf of your clients to determine all the options on the table for them that Citi may not be offering (all too common believe it or not).  

My firm, END Consulting, is a full service strategic debt and credit consulting firm started in 2006 with expertise is debt negotiations coupled with an exceptional track record of strategic consulting to include the real estate industry with a formidable business foundation.  We have successfully assisted over a hundred clients in the past year alone in achieving desired results with regards to their mortgage loan(s) by stripping down the validity of the debt and forcing the lender or servicer to work with our clients to provide ethical, legal and affordable mortgage workout solutions.  The results that we negotiated for our clients were not on the table for most when we took on the client as it took regulatory muscle and aggressive communication to achieve the desired debt restructuring resolutions.

I would be happy to elaborate for you or anyone reading this as we always offer free consultation until we can determine if we can assist you to include contacting the bank and/or servicer for you for free to uncover the options that exist for you in this situation. You can reach me via email at Dana at ConsultingEND dot com or via the web at ConsultingEND dot com. I have had the pleasure of restructuring millions of dollars in debt and helping hundreds of homeowners...my firm is exceptional at what we do!

Every new beginning comes from some other beginning's END

 

Dana

CLICK HERE FOR EMAIL

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CLICK HERE FOR END WEBSITE

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#2 Author of original report

Bail Out Money is to help lenders not to go to bankrupcy! and help homeowners

AUTHOR: David landman - (U.S.A.)

Citimortgage being one of the worst lenders to deal with with short sales, that is a way of helping responsible homeowners avoid foreclosure, got one of the biggest chunk of money from this " bailout" for the rich and famous, in order to "Help" homeowners not to lose their homes, or at the least, not to lose their credit inot bankrupcy. What Citimortgage has to do is approve all short sales requested, and help a good client going thru hardship to avoid foreclosure and public sale. Is not true that bailout money is just for refy's or keep homes with high interest rate, balloon refys or sort of thing invented by some lenders to keep sucking blood from the people. Citimortgage with their recovery department are only getting all clients to foreclosure without helping at all, and are paid with Bailout money, since that ( their wages) is the most used cause for this bailout money that came out of our pockets.
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#3 Consumer Comment

Bailout

AUTHOR: Ashley - (U.S.A.)

The bailout to help you refinance yuor home and remain in it.

Not to short sale the house. The legislation does not cover short selling your house.

Reread it.
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#4 Consumer Comment

CitiMortgage plays hardball!

AUTHOR: Dissy - (U.S.A.)

Yes - Citmortgage is not helpful if they are in 2nd position. They are very aggressive and they don't care. We recently had an approval on the a short sale on the first position who was ING and the first agreed to pay $3000 to 2nd to release the borrower and lien so we could complete the short sale. The clients I represented are going through a divorce and loss of job with true hardships. We worked months on these but Citi would not budge they would only release it for $12,000. The first would not allow this payoff and we went back and forth with Citi. The ING negotiator also contacted Citimortgage with an attempt to work something out with them to take $9k and again Citimortgage would NOT budge. They told us to go ahead and foreclose and the let the property go. We did let them know that our clients did seek legal advise and would file BK should Citi go after them for the deficiency. Furthermore once ING foreclose they would be wiped out and receive NOTHING. They told us they would rather take the write off than releasing the lien to complete the Short Sale. This is ridiculous! We had a ready and willing buyer and now it will be an REO that will sell for a lot less. The ING negotiator tried to hold off the foreclosure, but we just found out today that he could no longer hold off the sale. We lost the property due to Citi being JERKS!!!! There is no logical reasoning they will lose more money. Someone at Citi needs to do something about this! They themselves are in financial hardship asking for government handouts; why can't they help the consumers if there are legitimate hardships????/
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#5 UPDATE EX-employee responds

The bailout is to keep in their homes, it has nothing to do with short sales.

AUTHOR: Clomc - (U.S.A.)

The bailout is to keep in their homes, it has nothing to do with short sales.

Was that second mortgage part of the purchase of the home, or was it an equity out loan. If it was a equity out loan, then maybe the borrower should not have used his/her home as an ATM machine.
Equity out loans will not be forgiven, purchase money seconds can be. But it is up to the investor.
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#6 UPDATE EX-employee responds

The bailout is to keep in their homes, it has nothing to do with short sales.

AUTHOR: Clomc - (U.S.A.)

The bailout is to keep in their homes, it has nothing to do with short sales.

Was that second mortgage part of the purchase of the home, or was it an equity out loan. If it was a equity out loan, then maybe the borrower should not have used his/her home as an ATM machine.
Equity out loans will not be forgiven, purchase money seconds can be. But it is up to the investor.
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#7 UPDATE EX-employee responds

The bailout is to keep in their homes, it has nothing to do with short sales.

AUTHOR: Clomc - (U.S.A.)

The bailout is to keep in their homes, it has nothing to do with short sales.

Was that second mortgage part of the purchase of the home, or was it an equity out loan. If it was a equity out loan, then maybe the borrower should not have used his/her home as an ATM machine.
Equity out loans will not be forgiven, purchase money seconds can be. But it is up to the investor.
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#8 UPDATE EX-employee responds

The bailout is to keep in their homes, it has nothing to do with short sales.

AUTHOR: Clomc - (U.S.A.)

The bailout is to keep in their homes, it has nothing to do with short sales.

Was that second mortgage part of the purchase of the home, or was it an equity out loan. If it was a equity out loan, then maybe the borrower should not have used his/her home as an ATM machine.
Equity out loans will not be forgiven, purchase money seconds can be. But it is up to the investor.
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#9 Consumer Comment

Clarification...

AUTHOR: Robert - (U.S.A.)

Would this 20K be the only amount Citi would have received or were they going to get some money from the short sale amount? If so how much were they going to get and what is the balance of the 2nd lien.

It also seems you have more issues because an employee's VISA status does not matter. In fact, I give them credit for hiring employees that are actually legally allowed to work in the US.
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