- Report: #582467
Report - Rebuttal - Arbitrate
Complaint Review: Citibank And CitiMortgage
Citibank And CitiMortgageInternet United States of America
Citibank And CitiMortgage Loan Modification Internet
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September 2008 Approved for a CitiMortgage loan. Payments $2031.62, @ 7.375% due 10/1/08, and the first of every month.
May, 2009 Tax bills reduced Makes payments drop to $1989.01. Payment made .
6/9/09 Payment made $1989.01
7/7/09 - Payment made $1989.01
7/22/09 - Having been laid off, and receiving Unemployment assistance, I called CitiMortgage to inquire about reducing my interest rate, or Refinancing, to reduce the payments. I was told about entering their Hardship Program and to call 1-866-6001 or 866-713-4784. I was told to go online to their website, and complete and submit the Homeowners Assistance tab. I did as I was told.
7/27/09 I was mailed and received a confirmation letter that someone would review my documents and call me.
7/31/09 I received a call from John (ID#JC12980, from Ft.Mill, South Carolina code: HAT). He said they have received everything and I was approved. I qualified for a 3.63% Interest rate for 5 years, then up 1% each following year for 5 years). My payments could be $1477.58, and the first one would be due before Sept. 30th. He also instructed me to NOT make payments online, but to Call 1-800-283-7918, and make the payments over the phone, so they get logged in as Additional Funds Received instead of as a payment. I would be receiving a packet in the mail with all the required paperwork for me to approve and sign.
8/20. I have not received the paperwork. I received an E-mail from Citibank (RE: Confidential Message for Michael Mandy #8174) informing me that I was delinquent with my payment. I replied, stating the details of my conversation with John on 7/31, and my payment of $1477.58 was to be paid prior to Sept.30th.
8/25/09 spoke on the phone to CitiMortgage. I was told not to worry - everything was OK and the paperwork should arrive within 2 weeks.
9/4/09 I called CitiMortgage at 1-800-283-7918 made a payment of $ 1,477.50 well before the due date of 9/30
9/16/09 - Packet of Paperwork arrived . Completed and mailed the next day.
9/30/09 I called CitiMortgage spoke to Rosemary to confirm recipt of everything. She stated they were missing 2008 W-2 forms. I mailed them AND Faxed them to 866-989-2088 AND 866-989-1356.
10/6/09 - I called CitiMortgage at 1-800-283-7918 made my 2nd payment of $ 1,477.50 well before the due date of 10/30
11/6/09 I called CitiMortgage at 1-800-283-7918 made a 3rd payment of $ 1,477.50 well before the due date of 11/30
11/20/09 received Declination notice. I called 866-713-4784. Spoke to Lawrence. He stated that I was declined due to my Unemployment Assistance payments were expiring in December. Also, our Debt ratio was too high. I informed him that my wife was now working, and she was now making approximately $2000 a month. He then reconfigured my Modification loan, and told me that now we do qualify for the 3.63% interest rate, but my payments would be $1267.59. The first payment would be due before 12/30/09, and new paperwork would be arriving in the mail.
(the household is making more money, so we qualify for lower payments ?)
12/4/09 I called CitiMortgage at 1-800-283-7918 made a payment of $ 1,267.59 well before the due date of 12/30.
12/7/09 I received a Delinquent Notice for non-payment from CitiMortgage. I called 1-800-723-7906 spoke to Michael (#1502). He said that the Additional Funds Received department does not forward payment information to the Payments department. So the Payments department does not know that I have been making payments since September. He said that their system has not been updated to do this. But not to worry everything is okay.
1/8/10 I called CitiMortgage at 1-800-283-7918 made a 2nd payment of $ 1,267.59 well before the due date of 1/30.
1/13/10 I received a 2nd Delinquent Notice. I called 1-800-723-7906. Spoke to Randy in Collections . Again, not to worry everything is Okay.
1/15/10 Modification Approval letter arrives with a new batch of paperwork to get notarized and signed. It says: If you have any questions, call Shenarean Roy @ 1-866-713-4784, ex.25803. But this batch of paperwork says my interest rate is going to be 7.375%, and my payments will be $2,093.06 ! It also specifies that my payment will be due on 4/1/10.
I called Shenarean Roy @ 1-866-713-4784, ex.25803. Left voicemail.
1/20 - I called Shenarean Roy @ 1-866-713-4784, ex.25803. Left voicemail.
1/25 - I called Shenarean Roy @ 1-866-713-4784, ex.25803. Left voicemail.
1/27 - I called Shenarean Roy @ 1-866-713-4784, ex.25803. Left voicemail.
2/2 - I called Shenarean Roy @ 1-866-713-4784, ex.25803. Left voicemail.
So I call CitiMortgage @ 1-800-283-7918 spoke to Julie Whiting. She told me her direct number is @ 1-636-261-6033, ex 26033. She said she is now handling my account, and everything is Okay. But now I dont qualify for the lower payments anymore, due to my wifes increased income, so they are putting it back to 7.375%, BUT my payments will be $2,093.06 and my payment will be due on 4/1/10. But it Said Current Loan Principal Balance: $237,732.96. Total Payment: $1989.01. NEW: Principal Balance: $247,965.54. Total Payment: $2093.06 !
She told me to fill out the paperwork and fax it to them. I asked why the increase? She said that it is putting back the money that I didnt pay them since I was on the Modification.
2/5/10 - I faxed the paperwork to 866-938-9970. I mailed it to them on 2/8/10.
3/11/10 - I received an E-mail to call CitiMortgage @ 866-749-0150.
3/12/10 I called CitiMortgage spoke to Andre. He confirmed that Citimortgage is showing all my payments, and has received and approved my paperwork. He told me he would send the Collections department a Memo stating that I fully intend to make a payment of $2093.06 before April 1st, 2010. Not to worry Everything is Okay.
3/15/10 received a Default Notice in the Mail.
This report was posted on Ripoff Report on 03/18/2010 09:23 AM and is a permanent record located here: http://www.ripoffreport.com/r/Citibank-And-CitiMortgage/internet/Citibank-And-CitiMortgage-Loan-Modification-Internet-582467. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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