- Report: #582467
Report - Rebuttal - Arbitrate
Complaint Review: Citibank And CitiMortgage
Citibank And CitiMortgageInternet United States of America
Citibank And CitiMortgage Loan Modification Internet
September 2008 Approved for a CitiMortgage loan. Payments $2031.62, @ 7.375% due 10/1/08, and the first of every month.
May, 2009 Tax bills reduced Makes payments drop to $1989.01. Payment made .
6/9/09 Payment made $1989.01
7/7/09 - Payment made $1989.01
7/22/09 - Having been laid off, and receiving Unemployment assistance, I called CitiMortgage to inquire about reducing my interest rate, or Refinancing, to reduce the payments. I was told about entering their Hardship Program and to call 1-866-6001 or 866-713-4784. I was told to go online to their website, and complete and submit the Homeowners Assistance tab. I did as I was told.
7/27/09 I was mailed and received a confirmation letter that someone would review my documents and call me.
7/31/09 I received a call from John (ID#JC12980, from Ft.Mill, South Carolina code: HAT). He said they have received everything and I was approved. I qualified for a 3.63% Interest rate for 5 years, then up 1% each following year for 5 years). My payments could be $1477.58, and the first one would be due before Sept. 30th. He also instructed me to NOT make payments online, but to Call 1-800-283-7918, and make the payments over the phone, so they get logged in as Additional Funds Received instead of as a payment. I would be receiving a packet in the mail with all the required paperwork for me to approve and sign.
8/20. I have not received the paperwork. I received an E-mail from Citibank (RE: Confidential Message for Michael Mandy #8174) informing me that I was delinquent with my payment. I replied, stating the details of my conversation with John on 7/31, and my payment of $1477.58 was to be paid prior to Sept.30th.
8/25/09 spoke on the phone to CitiMortgage. I was told not to worry - everything was OK and the paperwork should arrive within 2 weeks.
9/4/09 I called CitiMortgage at 1-800-283-7918 made a payment of $ 1,477.50 well before the due date of 9/30
9/16/09 - Packet of Paperwork arrived . Completed and mailed the next day.
9/30/09 I called CitiMortgage spoke to Rosemary to confirm recipt of everything. She stated they were missing 2008 W-2 forms. I mailed them AND Faxed them to 866-989-2088 AND 866-989-1356.
10/6/09 - I called CitiMortgage at 1-800-283-7918 made my 2nd payment of $ 1,477.50 well before the due date of 10/30
11/6/09 I called CitiMortgage at 1-800-283-7918 made a 3rd payment of $ 1,477.50 well before the due date of 11/30
11/20/09 received Declination notice. I called 866-713-4784. Spoke to Lawrence. He stated that I was declined due to my Unemployment Assistance payments were expiring in December. Also, our Debt ratio was too high. I informed him that my wife was now working, and she was now making approximately $2000 a month. He then reconfigured my Modification loan, and told me that now we do qualify for the 3.63% interest rate, but my payments would be $1267.59. The first payment would be due before 12/30/09, and new paperwork would be arriving in the mail.
(the household is making more money, so we qualify for lower payments ?)
12/4/09 I called CitiMortgage at 1-800-283-7918 made a payment of $ 1,267.59 well before the due date of 12/30.
12/7/09 I received a Delinquent Notice for non-payment from CitiMortgage. I called 1-800-723-7906 spoke to Michael (#1502). He said that the Additional Funds Received department does not forward payment information to the Payments department. So the Payments department does not know that I have been making payments since September. He said that their system has not been updated to do this. But not to worry everything is okay.
1/8/10 I called CitiMortgage at 1-800-283-7918 made a 2nd payment of $ 1,267.59 well before the due date of 1/30.
1/13/10 I received a 2nd Delinquent Notice. I called 1-800-723-7906. Spoke to Randy in Collections . Again, not to worry everything is Okay.
1/15/10 Modification Approval letter arrives with a new batch of paperwork to get notarized and signed. It says: If you have any questions, call Shenarean Roy @ 1-866-713-4784, ex.25803. But this batch of paperwork says my interest rate is going to be 7.375%, and my payments will be $2,093.06 ! It also specifies that my payment will be due on 4/1/10.
I called Shenarean Roy @ 1-866-713-4784, ex.25803. Left voicemail.
1/20 - I called Shenarean Roy @ 1-866-713-4784, ex.25803. Left voicemail.
1/25 - I called Shenarean Roy @ 1-866-713-4784, ex.25803. Left voicemail.
1/27 - I called Shenarean Roy @ 1-866-713-4784, ex.25803. Left voicemail.
2/2 - I called Shenarean Roy @ 1-866-713-4784, ex.25803. Left voicemail.
So I call CitiMortgage @ 1-800-283-7918 spoke to Julie Whiting. She told me her direct number is @ 1-636-261-6033, ex 26033. She said she is now handling my account, and everything is Okay. But now I dont qualify for the lower payments anymore, due to my wifes increased income, so they are putting it back to 7.375%, BUT my payments will be $2,093.06 and my payment will be due on 4/1/10. But it Said Current Loan Principal Balance: $237,732.96. Total Payment: $1989.01. NEW: Principal Balance: $247,965.54. Total Payment: $2093.06 !
She told me to fill out the paperwork and fax it to them. I asked why the increase? She said that it is putting back the money that I didnt pay them since I was on the Modification.
2/5/10 - I faxed the paperwork to 866-938-9970. I mailed it to them on 2/8/10.
3/11/10 - I received an E-mail to call CitiMortgage @ 866-749-0150.
3/12/10 I called CitiMortgage spoke to Andre. He confirmed that Citimortgage is showing all my payments, and has received and approved my paperwork. He told me he would send the Collections department a Memo stating that I fully intend to make a payment of $2093.06 before April 1st, 2010. Not to worry Everything is Okay.
3/15/10 received a Default Notice in the Mail.
This report was posted on Ripoff Report on 03/18/2010 09:23 AM and is a permanent record located here: http://www.ripoffreport.com/r/Citibank-And-CitiMortgage/internet/Citibank-And-CitiMortgage-Loan-Modification-Internet-582467. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.