• Report: #337377

Complaint Review: Citibank, N.A.

  • Submitted: Thu, June 05, 2008
  • Updated: Thu, June 05, 2008

  • Reported By:Santa Monica California
Citibank, N.A.
4050 Regent Blvd, MS N2A-215 Irving, Texas U.S.A.
  • Phone: 866-645-8767
  • Web:
  • Category: Banks

CitibankCitibank, N.A. Citibank HELOC Cap SCAM Irving Texas

*Consumer Comment: HELOC...

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On April 16, 2008 Citibank send out a notice entitled


The letter starts out with the first lie, "Citibank, N.A. is committed to each of its mortgage customers and to helping each of our homeowners with their financing needs."

Citibank froze the HELOC of all customers based on and arbitrary computer model that showed their home had dropped below some value which they would not share with me.

HERE IS THE RUB: If you want them to reconsider the freeze on your account, and POSSIBLY have them reinstate your LOC, you have to hire their exclusive appraiser (LSI) at your cost.

When you call LSI (866-612-9276), you will learn that appraisals are provided on the following schedule:

* Below $500,000 => $350
* up to $1,500,000 => $550
* $1.5M to $3M => $750
* Above that you will be quotes a price

LSI will only schedule an appraisal after you pre-pay via credit card over the phone.

Now I can only imagine that Citibank gets a handsome kickback from LSI in exchange for being the exclusive appraiser....HOW DO YOU SPELL "SCAM"?

SO...Let's say you pay for this SCAM appraisal....Citibank underwriting will not even tell you what Loan to value (LTV) ratio they will give you. For example, if your appraisal comes back at $2M, you have no idea if they will give you up to $1.3M (or 65% LTV) or $1.4M (70% LTV). It is a complete crap shoot at the whim of some bean counter that couldn't figure out how to get it right the first time.

I am so completely disgusted with Citibank that without any regard for their "customers" decides to freeze accounts and potentially screw up the credit of tens of thousands of families. Unlike so many others, I am lucky I didn't bounce any checks or that I am not in the middle of a construction project.

Shark byte
Santa Monica, California

This report was posted on Ripoff Report on 06/05/2008 10:15 AM and is a permanent record located here: http://www.ripoffreport.com/r/Citibank-NA/Irving-Texas-75063/CitibankCitibank-NA-Citibank-HELOC-Cap-SCAM-Irving-Texas-337377. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment


AUTHOR: Robert - (U.S.A.)

A Home EQUITY Line of Credit(HELOC) is just that a line of credit that is tied to your home's value. So if your home value has depreciated then so would the line of credit. For the last decade or so having a house "depeciate" was almost unheard of so this never even came up. This is also the reason that a lot of people are in a mess now. They just assumed that their house would continue to appreciate at the huge percentages forever. All Citi(and other lenders by the way) are doing is that if you want to keep the HELOC that you get a new appraisal. This is no different than if you were going to apply for the HELOC for the first time.

While it seems unfair, the costs you quoted is within the normal range of costs to get an appraisal, and does not appear to be a RipOff
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