- Report: #145741
Report - Rebuttal - Arbitrate
Complaint Review: Citibank - Phillips 66 - Conoco-76
Citibank - Phillips 66 - Conoco-76P.O. Box 9140 Des Moines, Iowa U.S.A.
Citibank - Phillips 66 - Conoco-76 ripoff won't allow access to online bill payment charge $8 to pay by phone Des Moines Iowa
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This is a gas card--the limit is apparently not high enough to cover my family's gasoline expenses. I was not trying to pay late, and I have always paid my bills in full and on time. When I asked how I was going to be able to get a payment to them in time, they said I could pay via telephone, but they would charge me $8.00! $8.00 for a telephone payment is excessive and no one else charges that for any of my other bills. I refused and mailed the payment, which is, of course, going to be late now. I attempted to pay my bill on time, but they will not allow it, unless I pay their excessive charge for telephone payment. They would not allow me online access, said that was their policy. Nowhere is this policy written in any of their paperwork they send. There is no reason I should not be able to access my own account information or be able to pay my bill.
Gold Hill, Oregon
This report was posted on Ripoff Report on 06/10/2005 04:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/Citibank-Phillips-66-Conoco-76/Des-Moines-Iowa-50368/Citibank-Phillips-66-Conoco-76-ripoff-wont-allow-access-to-online-bill-payment-charge-145741. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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