- Report: #993234
Report - Rebuttal - Arbitrate
Complaint Review: Citibank
Citibank399 Park Avenue, NY, NY 10048 Sioux City, South Dakota United States of America
Citibank, Citibank Driver's Edge Platinum Select MasterCard They lied and said I cancelled my credit card after 22 years. I have perfect credit and pay all bills in full, on time. Sioux City, South Dakota
*Consumer Comment: Rights
*Author of original report: Apology from Citibank
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My credit card had been stolen twice in the past year. The last time, in December 2012, I called to confirm the fraudulent activity on my card. They cancelled my card and issued me a new one. They told me they were sending it overnight, but I still hadn't received it in 2 days. When I called to inquire about this, they said that due to the holidays and mail being slow, I wouldn't get my new card until Monday the 24th. I was away at the time, but when I got back a few days later, I activated the card over an automated phone system. A couple of weeks later, I got a letter from Citibank stating that I closed the account.
To date, I have received no cooperation or correspondence from Citibank in getting my credit card reinstated.
This report was posted on Ripoff Report on 01/08/2013 09:01 AM and is a permanent record located here: http://www.ripoffreport.com/r/Citibank/Sioux-City-South-Dakota-/Citibank-Citibank-Drivers-Edge-Platinum-Select-MasterCard-They-lied-and-said-I-cancelled-993234. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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