Citibank Being held hostage in a foreign country via my bank Internet
*Consumer Comment: Rights
This open letter is in response to a letter received on September 8, 2012 but dated August 29,2012 from a citibank VP. Holds have been placed on the two accounts. I am a pensioner with social security these are guaranteed EFTs. Last month I had surprise expenses and was receiving a wire transfer from an associate. Somehow on August 24,2012 the wire transfer was blocked by the Freeport branch.
As well my September 1st pension deposit which goes in every month on the first. My cosigner who currently is on medical bed rest called the bank and the other two parties to get to the bottom of the situation. The Branch representative stated that EFTs aren't guaranteed funds and but they would take a cash deposit from anybody who was acting as our agent since my cosigner could not leave her bed. So another person went to another branch (Relative lives out of state) Her attempt to make deposit was not allowed and it was cash.
Cosigner and I then called Citibank(3 way call) and were told no deposit could be made on the account until is was brought up to date. That was an interesting phrase. I then called my place of my former employment which I had retired from which send me my monthly pension via EFT. After 3 days of investigation the money wired to my Citibank accounts which has been placed on hold is in limbo some how. Monthly I get wired closed to 2000 dollars from my pension, as well as my associate who resides in Canada whose wire transfer was blocked which would more than cover the accidentally overdrawn funds. I am now stuck in a country which no longer has a Citibank branch and have been trying to return home since September 2 since my cosigner has fallen ill.
This situation goes beyond hardship. I am trying to make good with Citibank in regards to this oversight; but where are my funds since the parties that handle my pension and my associate's bank accounts who sent EFTs show a paper and electronic trails that stop at your bank branch? I am holding on to all correspondence in anticipation of the resolution of this misunderstanding and thank you in advance.
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