- Report: #285956
Report - Rebuttal - Arbitrate
Complaint Review: Citifinancial Retail Services - Rooms To Go
Citifinancial Retail Services - Rooms To Gocitifinancialretailservices.com Macon, Georgia U.S.A.
Citifinancial - Rooms To Go - Citifinancial Retail Services (Rooms To Go) Payments keyed in late/wrong **REPEATEDLY** causing customer frustration Macon Georgia
The most recent incident occured when I made an early payment of $71 that somehow got keyed in as $11. Fortunately I monitor my bank account activity via the internet and noticed this error. I immediately contacted Citifianacial and explained my situation. After being referred to 3 different branch offices, I finally got in touch with someone who could assist me. She advised me to send another check for the remaining $60 or make a payment over the phone for an additional $15 handling fee to avoild late charges to my account (I'm on a payment plan through Rooms To Go and pay a number of equal payments interest-free as long as my payments are made on time and for the correct amount). Well, I've obtained a copy of the check from my bank and sure enough it is for $71...but somehow if the remaining balance isn't paid by the 25th, then my account will be charged a late fee of $35, plus they'll tack on an interest rate exceeding 20%?!! -This coming from the Citifinancial rep I spoke with over the phone.
I finally had to get nasty and demand to speak with a manager, but was informed that all branch managers were in a meeting and could get back to me somewhere in a 24 hour time-frame. I hit the roof and guess what? The rep was able to waive any future late fees associated with this matter, put a notation on the account, etc. But, we'll see if anything changes. Judging by my past encounters with this company, my account will probably show a default in payment and then I'll have to go through this process yet again. This is the WORST company I've ever dealt with and I will not be dealing with these guys ever again.
This report was posted on Ripoff Report on 11/21/2007 11:51 AM and is a permanent record located here: http://www.ripoffreport.com/r/Citifinancial-Retail-Services-Rooms-To-Go/Macon-Georgia/Citifinancial-Rooms-To-Go-Citifinancial-Retail-Services-Rooms-To-Go-Payments-keyed-i-285956. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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