We had a no interest account with Citifinancial Retail Services for furniture purchased from Rooms To Go. We made an additional furniture purchase on 6/22 and the Rooms To Go rep said he was rolling both accounts together. We had made a deposit or spot payment at that time at the the store. We did not receive anything from Citifinancial for two and a half months after purchase.
At this point we were late on payment. I called in to their Customer Service and they said that they had been sending statements and they had no returned mail. To their credit, at this point, they waived the late fee and I thought everything was fine. The next statement came and they had cancelled the no-interest plans and had proceeded to start charging 23.99%. I called their Customer Service dept. and received what I thought was good news that they were going to investigate what happened and get back to me the next day. That the no-interest plans would only be terminated after 3 months of non-payment and that they had received returned mail during the so-called period of non-payment.
Mind you, there wasn't a problem before with our statements arriving and we had kept our account paid and current. Of course, no call was forthcoming the next day, I had to call in again. This time I was told that they had terminated the no-interest plans and that the individual I had talked to previously was mistaken. The issue was all my fault for failure to pay regardless of the statement issue. I, of course, escalated the issue to the next in line supervisor and was told the same thing over. They offered the dispute address and fax number. I can only assume with practices such as these that the dispute department is a PO Box with a direct feed into the trashcan. I feel they deliberately delayed sending statements and laid the blame squarely on me in order to nullify the no-interest agreement and begin to charge me 23.99% interest, which is obviously in their financial interest to do so, as opposed to a no-interest plan.
A cursory call to Rooms To Go resulted in nothing to my benefit with them stating the issue was between Citifinancial and myself. I have asked for the total payoff amount and a payment in full will be summarily on its way to Citifinancial. I refuse to do future business with Citifinancial and Rooms To Go and would adamantly disuade anyone else from doing business with these two companies that participate in shady business practices to rip people off. Just a quick search on the web resulted in numerous hits of individuals getting ripped off in the same manner by these two companies. I only wish I had done the proper research before hand and spared myself the anguish of dealing with these two deceptive companies.