I share the letter below, as my experience is consistent with others, however, we should take action, why should people acting in good faith be treated with such unprofessional and offensive tactics. The public needs to be aware beyond this site what is going on, maybe each of us should notify our local newspapers, news stations, local authorities and Better Business Bureau.
This would open the doors to all others having been the victims of the Citifinancial Retail Services corrupt practices. Excuses are not warranted, fair and honest business practices are the beginning to "Customer Service", why do they treat honest paying customers with such disrespect. Who runs the company, do they care how customers are treated or if they will ever come back again?
Letter of Interest
Attention: Account Services
Date: April 14, 2002
Regarding Account: 6032-5901-6161-3533
This account was used to purchase $4500.00 in carpet from the Carpet Mill Outlet and was part of a promotional plan. The plan allowed for no interest, no payments, no finance charges for 1 year, but had to be paid in full on or prior to the promotion expiration date, otherwise, accrued interest and finance charges would be applied to the account for payment.
The expiration of my purchase promotion was 1/29/2002, I sent a payment in full for $4500.00 on 1/10/2002, check number 6534 to CITIFINANCIAL. The check had my promotional account number and was documented as paid in full and final payment. Conveniently or otherwise, the check cleared my bank on 2/26/2002, 47 days after the check was sent to CITIFINANCIAL.
I continue to receive statements requesting payment for the interest and finance charges accrued on the account over the 1-year period. I have made several attempts to resolve this issue via phone conversations with your customer service organization, but without resolve. At their recommendation, this letter is yet another attempt to resolve the issue on the account.
While I am not sure what process has been used by CITIFINANCIAL to investigate and resolve the pending issue, I have in good faith been working with your organization to get the matter resolved. In the mean, I have been threatened with collection agencies. I believe, if you look into my credit and payment history you will find I always pay in full and on time.
I look forward to your response and quick resolve on the matter.