- Report: #404004
Report - Rebuttal - Arbitrate
Complaint Review: Citimortgage
Citimortgagewww.citimortgage.com O'Fallon, Missouri U.S.A.
Citimortgage Not Responding to Short Sale Offer on Home About to be Foreclosed O'Fallon Missouri
Like I said, I have never received one phone call from CitiMortgage trying to help me keep the house out of foreclosure. When I call, they tell me one of two things: 1. Either they can't help me because the account has been assigned to a law firm (who can't really do anything except foreclose on CitiMortgage's orders), or 2. The house is in foreclosure and they haven't received any correspondence from us since July (when the account was closed by them).
Also, when I first called to check on the short sale being received, a representative told me that the mortgage wasn't really owned by them - it was owned by Freddie Mac and only serviced by CitiMortgage. Can CitiMortgage legally foreclose on the property if they don't hold the mortgage?
I don't know what is going on at that company, but it seems as though their lines of communication are severely damaged. All of my calls are recorded for 'quality service,' so why am I not receiving any service at all?
The house is scheduled to be foreclosed on January 6, and it is now December 22.
This report was posted on Ripoff Report on 12/22/2008 02:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/Citimortgage/OFallon-Missouri-63368/Citimortgage-Not-Responding-to-Short-Sale-Offer-on-Home-About-to-be-Foreclosed-OFallon-Mi-404004. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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