- Report: #1154545
Report - Rebuttal - Arbitrate
Complaint Review: Citizens Bank
Citizens Bank525 William Penn Place Pittsburgh, Pennsylvania USA
Citizens Bank aka Citizens Bank of Pennsylvania Unethical Fees & Failure to Satisfy Customer Demand Pittsburgh Pennsylvania
*Consumer Comment: Don't float checks or debits
*Consumer Comment: And Its Wailing Time Again...
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Citizens Bank charged me $105.00 in fees when I had three withdrawals pending the same date my payroll check was directly deposited into my bank account.
I contacted them about resolving this matter or at least forgiving one of the fees. The customer service representative was professional but said I was not able to refunded any fees. She then transferred me to Dan her supervisor who was extremely rude and showed complete discontentment with taking the time to help me. He simply ended up telling me that Citizens Bank lost money and I deserved to be charged these fees.
So in the end I asked him if he still got a paycheck this week? He told me it had nothing to do with the conversation we were having. I told him that if Citizens Bank is losing money off of his customers then he shouldn't receive a paycheck because they shouldn't be able to pay him if they are in fact losing money.
I have tried everything I can to deal with Citizens Bank. They are completely unethical and surely do not care about customer loyalty or satisfaction. Then again why should they? They are everywhere. No one ever steps up and says you are doing this wrong and should be held accountable. They already had a class action lawsuite filed against them for unfair practices yet they still do the same things. They continue to push through purchases from the highest to lowest so that they can charge you mutliple fees. This is completely unethical and unfair to hard working individuals.
I truly hope that someday our society will be able to step up and put them in their place.
This report was posted on Ripoff Report on 06/13/2014 07:39 AM and is a permanent record located here: http://www.ripoffreport.com/r/Citizens-Bank-/Pittsburgh-Pennsylvania-15259/Citizens-Bank-aka-Citizens-Bank-of-Pennsylvania-Unethical-Fees-Failure-to-Satisfy-Cust-1154545. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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