• Report: #784113

Complaint Review: Citizens Bank, Flint Michigan

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  • Submitted: Mon, October 03, 2011
  • Updated: Tue, October 04, 2011

  • Reported By: Don — Bloomfield Hills Michigan United States of America
Citizens Bank, Flint Michigan
328 S. Saginaw Street, Flint, Michigan United States of America

Citizens Bank, Flint Michigan Citizens Bank, Flint, MI will not reimburse you for check fraud that are cashed by them Flint, Michigan

*Author of original report: Fraud

*Consumer Comment: LOWLIFE SCUMBAGS!

*Consumer Comment: Something does not sound right

*Consumer Comment: Positive pay

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1Author 3Consumer 0Employee/Owner

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My business account is with Citizens Bank, Flint, MI. Citizens Bank, Flint MI cashed over $13,000 of fraudulant checks presented to the bank on my business account. Citizens Bank, Flint MI will not reimburse me for the checks they cashed becasue they say I signed up for extra security for fraud called Positvie Pay. Since I signed up for and paid for this service they say I relinguished them from all responsiblity of fraud and put all responsiblity on me. They recommended this service to me and charged me for it but they never told me it switched all responsiblity for fraud from them to me. This service is very misleading and should have been explained to me. No sane businessman would allow their bank to have no responsiblity for fraud. I have been a client of theirs for 25+ years and I guess that means nothing to Citizens Bank, Flint, MI

This report was posted on Ripoff Report on 10/03/2011 08:27 AM and is a permanent record located here: http://www.ripoffreport.com/r/Citizens-Bank-Flint-Michigan/Flint-Michigan-48502/Citizens-Bank-Flint-Michigan-Citizens-Bank-Flint-MI-will-not-reimburse-you-for-check-f-784113. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 3Consumer 0Employee/Owner
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#1 Author of original report

Fraud

AUTHOR: Don - (United States of America)

Since I did not specifically give  them a list of checks, the bank says that I was required to go online everyday between 9 and 12 and check every check that came in and approve or not approve payment.  This was not thoughly explained to me. Example, if I was on a airplane during those hours and did not check my account I became responsible for all checks my bank cashed fraudulent or not. That just does not seem right.
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#2 Consumer Comment

LOWLIFE SCUMBAGS!

AUTHOR: mr rik - (USA)

REAL pieces of TRASH!

STAY AWAY!
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#3 Consumer Comment

Something does not sound right

AUTHOR: Robert - (U.S.A.)

Directly from their web site.

Check Positive Pay is
the most powerful tool available to reduce check fraud. Send us a file of the checks your company issued in one of three common file formats via the Internet. Then, you will be notified of any items submitted to us for payment that do not match your records. Let us know (via the Internet) if any of these are incorrect or fraudulent items, and we will quickly correct or return them to the bank of first deposit.


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What that says to me is that you send them a list of the checks you actually wrote, and if anything comes in that does not match your list they contact for verification.  So this would seem that these checks would have had to have been on this list, or if not on the list you still approved them.

Did someone approve them who shouldn't have?  Did you approve them by mistake?  Were these checks not on the list and the bank still cashed them?

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#4 Consumer Comment

Positive pay

AUTHOR: Ashley - (U.S.A.)

Have you contacted this company? If the bank passed responsibility to that service, then you need to hold them responsible for the 13,000$ in checks. What did they say when you called them?
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